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베스트 웨스턴 플러스 모나한스 인 & 스위트 여행 후기

2.5 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 149개 이용 후기 중 88개" "
평점 8 - 좋아요. 149개 이용 후기 중 38개" "
평점 6 - 괜찮아요. 149개 이용 후기 중 9개" "
평점 4 - 별로예요. 149개 이용 후기 중 8개" "
평점 2 - 너무 별로예요. 149개 이용 후기 중 6개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

8/10 - 좋아요

Sharon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean and comfortable. Breakfast was lacking food an hour before end time.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Jessica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great size room! Working and clean pool! Satisfying breakfast
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 24일
We are happy you had a wonderful stay and enjoyed the Indoor heated pool & hottub. Our Breakfast in the morning offers many cold & hot options with many varities and glad you had a nice breakfast to start your day.

8/10 - 좋아요

Darrell

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
hotel was clean and room was nice and large. Problem was room was noisy. Room faced interstate Hwy 20 and it was close and quite noisy.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 1일
Thank you for taking the time to leave a review of your stay. Unfortunately we are right off the interstate so heavy traffic can become an issue at times.

10/10 - 훌륭해요

Elexa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a very nice, clean and quiet hotel. Great stay!! :)
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 29일
Thank you for your excellent review. We hope you had had a great Thanksgiving with your family and enjoyed the holiday. Hope to see you again in the near future

8/10 - 좋아요

Mark

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 14일
Thank you for taking the time to leave a review of your stay. We strive to make every guest feel like they are right at home and glad you enjoyed your stay.

10/10 - 훌륭해요

Katie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 10일
We are thrilled you enjoyed your stay Katie and hope to see you again soon.

10/10 - 훌륭해요

Arnulfo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stay here quite a bit and the quality of service never changes. For the amount of industry traffic through the area they keep it at a high standard of quality every time.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 1일
Thank you for taking the time to leave a review we very much appreciate it

10/10 - 훌륭해요

Arnulfo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff are always on top of everything while I stay here. Very polite and never to fail to ask if there is anything that can be done better.
2023년 10월에 10박 숙박함
답변 제공: General Manager 님, 2023년 10월 30일
Thank you for your praise of the staff that made your stay extra enjoyable. We hope to see you soon again.

10/10 - 훌륭해요

M'Kayla

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We loved it!!
My son was so excited about the indoor pool and we were not disappointed. The front desk staff was so welcoming and kind. We will be staying again soon!
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 22일
We are happy to know your son enjoyed the pool and that you enjoyed your stay. We look forward to your next stay with us!

10/10 - 훌륭해요

Marco

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 12일
Thank you for the excellent review. Our team strives to give each and every guest the best hospitality and we are glad you enjoyed your stay.

10/10 - 훌륭해요

Juan

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 21일
We appreciate you taking the time to leave a review of your stay sir. We look forward to seeing you again.

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: General Manager 님, 2023년 8월 17일
Thank you for taking the time to leave a review of your stay. We hope to see you again soon.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
First hotel in forever that had ceiling fans. That was a huge plus since I'm use to sleeping with one. Had a more home like feel to the room. Bed was super comfy with great quality bedding. It was quiet and clean. Customer service top of the line. By far my favorite hotel in Monahans. Would highly recommend.
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 14일
We are happy to know you had a great time during your stay the hotel. Glad to hear that you appreciated the ceiling fans and the bed was comfortable so that you were able to get a good nights sleep. We look forward to seeing you again soon.

10/10 - 훌륭해요

margarita

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very comfortable
We had a very good sleep and the room was clean and with a very clean breakfast area too Thank you
2023년 6월에 1박 숙박함
답변 제공: General Manager 님, 2023년 6월 28일
Thank you for taking the time to leave a review of your time at the hotel. We are glad to know you got a peaceful nights rest and were able to start your day with an excellent fresh Breakfast. We hope to see you soon again.

10/10 - 훌륭해요

Alfredo

2023년 6월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 10일
Thank you for taking the time to leave a review of your experience at the hotel. It's great to hear that you enjoyed your stay and hope to see you soon again.

10/10 - 훌륭해요

Arnulfo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stay at this property quite a bit through out the year. The staff is always amazing and professional. .
2023년 1월에 13박 숙박함
답변 제공: General Manager 님, 2023년 1월 28일
Thank you for your excellent review of your stay. We are glad you enjoyed it and look forward to seeing you again soon.

8/10 - 좋아요

HECTOR

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 1박 숙박함
답변 제공: General Manager 님, 2022년 8월 5일
Thank you for taking the time to leave a review. We are glad you had a nice stay and hope to see you again soon

4/10 - 별로예요

Bailey

가족 여행
Family friendly? Yeah right
It costs me $250 more for my dog to stay because this is not a pet friendly place like it said when i booked the room. I would have cancelled but it was non refundable and the front desk to cash for the dog deposit and didnt give me a receipt. The town its in is a dump. The pillows were the sizes you would have on ur couch and the temp only goes doen to 70 in the room.
2022년 6월에 1박 숙박함
답변 제공: General Manager 님, 2022년 6월 16일
At check in you initialed on the check in folio that there will be a $250 fine for bringing a pet into the hotel since we do not allow them. Clearly on our hotels.com website as well as all booking websites it states pets are not allowed but service animals are welcomed. Due to you booking your reservation through hotels.com and made payment to them they are the ones who will send you the receipt of your stay to the email you provided when making the reservation. I as the hotel manager was walking in the hallway and the dog was faintly barking as to how I noticed there was a pet in the room.

4/10 - 별로예요

Ashley

2022년 6월에 1박 숙박함

10/10 - 훌륭해요

David 님, Sherwood

좋아요: 청결 상태, 직원 및 서비스
Nice room
2022년 6월에 2박 숙박함
답변 제공: General Manager 님, 2022년 6월 10일
Thank you for taking the time to leave an excellent review. We are very happy that you enjoyed your stay and hope to see you soon again.

4/10 - 별로예요

Alexander

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved everything but the people around outside and no refund after leaving few days early
2022년 4월에 8박 숙박함
답변 제공: General Manager 님, 2022년 4월 19일
We are happy to know you had a good time at the hotel. I'm sorry for your experience with the people neighboring the hotel. We will do our best to fix the issues you endured.

10/10 - 훌륭해요

Roberto

2022년 3월에 1박 숙박함
답변 제공: General Manager 님, 2022년 4월 19일
Thank you for taking the time to leave a review. We are happy to know you enjoyed your stay and look forward to your next stay with us.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 1박 숙박함
답변 제공: General Manager 님, 2022년 3월 12일
Thank you for the excellent review.

2/10 - 너무 별로예요

Josefina

2022년 2월에 1박 숙박함

10/10 - 훌륭해요

Clint

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rates were fantastic for a BWPlus! Very nice room and ANDY and his staff were very friendly and accommodating!
2021년 12월에 2박 숙박함
답변 제공: General Manager 님, 2021년 12월 13일
Thank you for taking the time out of your day to leave the hotel a fantastic review. We are glad you enjoyed your stay and hope to see you soon again.

10/10 - 훌륭해요

Colby

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very easy to get to. Easy parking with quick check-in and check-out. Very friendly and helpful staff.
2021년 11월에 1박 숙박함
답변 제공: General Manager 님, 2021년 11월 19일
Thank you for your excellent review Colby. We are glad you enjoyed your stay and look forward to seeing you soon again.

10/10 - 훌륭해요

JESUS

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
In few words everything was ok. Clean and nice
2021년 10월에 1박 숙박함
답변 제공: General Manager 님, 2021년 10월 23일
Thank you for your excellent review. Our team is pleased to know you had a good stay and hope to see you soon again.

10/10 - 훌륭해요

John

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome
2021년 10월에 1박 숙박함
답변 제공: General Manager 님, 2021년 10월 6일
Thank you for your kind review we hope to see you soon again.

10/10 - 훌륭해요

Holly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was fabulous for our purpose! It was clean, the room was large and clean, the staff courteous. The check in process was fast and easy. There were numerous options at the free breakfast bar but my favorite was the Texas shaped waffles!
2021년 9월에 1박 숙박함
답변 제공: General Manager 님, 2021년 10월 1일
Thank you for your excellent review. We are happy you enjoyed the breakfast and the room. We hope to see you soon again.

4/10 - 별로예요

Debbie

출장 여행
no hot water 12 min. to get hot
2021년 9월에 1박 숙박함
답변 제공: General Manager 님, 2021년 9월 23일
We apologize you had to go through that and have gotten the issue resolved. Sorry for the inconvenience you endured.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
So friendly and very clean
2021년 7월에 1박 숙박함
답변 제공: General Manager 님, 2021년 8월 29일
Thank you for staying wish us, we hope you enjoyed it and come back too see us, look forward to it

10/10 - 훌륭해요

실제 이용하신 고객

2021년 6월에 1박 숙박함
답변 제공: General Manager 님, 2021년 9월 2일
Thank you for your 5 star review. We hope to see you soon again.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast was delicious, clean room, great hospitality
2021년 5월에 1박 숙박함
답변 제공: General Manager 님, 2021년 5월 19일
thank you for your review. We value your comments and hope to see you again soon to accommodate you.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
The front desk staff is very polite and efficient. But one of the bath towels has two big stains on it.
2021년 5월에 1박 숙박함
답변 제공: General Manager 님, 2021년 5월 19일
Thank you for your kind words of the service provided by the staff. I apologize this happened with the bath towel I will address it to the housekeeping department to ensure it doesn't happen again. Thank you for staying with us and hope to see you again.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Quiet, private, and nice room.
2021년 4월에 1박 숙박함
답변 제공: General Manager 님, 2021년 4월 20일
THANK YOU FOR YOUR REVIEW WE APPRECIATE IT. WE LOOK FORWARD TO YOUR NEXT STAY WITH US.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
I liked how spacious and nice the room was. I didn't like how the front desk man was rude. As it was his English was not very good so when I couldn't understand him and ask him what he said he would get upset yell and be sarcastic.
2021년 4월에 1박 숙박함
답변 제공: Best Western Plus Monahans Inn & Suites 님, 2021년 4월 3일
I'm sorry for the misunderstand we will address the issue immediately and have it resolved.

8/10 - 좋아요

Zakir

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 2월에 1박 숙박함
답변 제공: General Manager 님, 2021년 3월 2일
THANK YOU FOR STAYING WITH US. WE HOPE TO SEE YOU SOON AGAIN!

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible do not stay here.
The hotel smelled musty and old. Our room was 80° and i couldn't turn it off or down. Could barley breath because it was so hot. The manager maid a point to come up to our room and tell us if the electricity went out we would not be refunded our money no matter what, and that no one was allowed to visit us no outside guests including my husband who wasn't with us at check in. He was very rude about it.We decided to try out the pool and it was ice cold in the indoor pool the temperature was set to 62° on the wall. We looked in the pool and it was grimy and dirty along the bottom with broken pieces of stuff in it and in the hot tub. We didnt even stay the night we went and rented another hotel room at a different hotel. We didnt even spend a total of 4 hours total from check in to when we left. Save your money and go somewhere else.
2021년 2월에 1박 숙박함
답변 제공: General Manager 님, 2021년 3월 2일
WE ONLY CALLED BECAUSE OF ELECTRICITY PROBLEMS GOING OUT IN THE AREA AND LET U KNOW. WE ARE SORRY FOR ANY INCONVENIENCE. THE THERMOSTAT ALSO SHOWS THE TEMPERATURE IN THE ROOM THE POOL AND HOTTUB IS WELL HEATED.

6/10 - 괜찮아요

TXH3 님, San Antonio

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was okay, the room was spacious and AC got nice and cold. The strange thing was the king bed, it had only two small square pillows. Next time id likely stay at the Holiday Inn across the road
2020년 9월에 1박 숙박함
답변 제공: General Manager 님, 2020년 9월 28일
We will address the issue immediately, thank you for letting us know.

8/10 - 좋아요

Nerea

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Personal de recepción muy poco amable
El servicio fue muy malo en la recepción. Personal muy poco amable.
2020년 3월에 1박 숙박함
답변 제공: General Manager 님, 2020년 3월 12일
THANK YOU FOR STAYING WITH US. WE HOPE TO SEE YOU SOON AGAIN!

8/10 - 좋아요

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출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
breakfast area was clean - room clean - good check in check out
2020년 2월에 1박 숙박함
답변 제공: General Manager 님, 2020년 2월 28일
Thank you for taking the time to write a review describing your experience during your stay. We are very excited to know that you enjoyed your stay and that the facility was clean and that you had a great hearty breakfast before your departure. We look forward to seeing you back again soon

10/10 - 훌륭해요

brenda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Goldstar for Benny
Benny checked us in promptly and seemed genuinely interested in making our stay a great one. He asked if we knew what we wanted to do for dinner and offered suggestions and menues...even what was best time to avoid waits. Facility is very nice with larger than usual breakfast area.
2020년 2월에 1박 숙박함
답변 제공: General Manager 님, 2020년 2월 22일
I will pass on to Benny of his helpfulness and we are thrilled that you had a pleasant stay. Hope to see you soon again soon

8/10 - 좋아요

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아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was friendly, courteous and made our stay pleasant. Rooms were clean and we really appreciated the space in the king suite. Would stay here again.
2020년 2월에 3박 숙박함
답변 제공: General Manager 님, 2020년 2월 22일
Thank you for your review. We are glad to know that you enjoyed your stay and hope to see you again soon.

10/10 - 훌륭해요

marco

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 3박 숙박함
답변 제공: General Manager 님, 2020년 2월 14일
Thank you for your 10 star review! We are ecstatic to know that you enjoyed your stay and everything went smoothly. We look forward to your next stay with us sir!

10/10 - 훌륭해요

kindra

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Gotta reny
I loved the room and the service I'll be staying again
2020년 2월에 1박 숙박함
답변 제공: General Manager 님, 2020년 2월 13일
Thank you for taking the time to leave a review. We are pleased to know that you enjoyed your stay and had a great experience. We look forward to your next stay with us when you’re back in the area.

10/10 - 훌륭해요

Matt

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean
Very clean hotel
2020년 2월에 1박 숙박함
답변 제공: General Manager 님, 2020년 2월 13일
Thank You for your excellent review. The hotel staff & I are very happy that you had a great stay and hope to have you back again very soon sir!

10/10 - 훌륭해요

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출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 1박 숙박함
답변 제공: General Manager 님, 2020년 2월 6일
Your 10 out of 10 review is very much appreciated. We hope to have you again very soon.

8/10 - 좋아요

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가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean and safe environment! First time in that area of Texas.
2020년 1월에 1박 숙박함
답변 제공: General Manager 님, 2020년 1월 23일
Thank you for your review we appreciate it very much. We hope to see you soon again!

8/10 - 좋아요

David

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 3박 숙박함
답변 제공: General Manager 님, 2020년 1월 11일
Thank you for taking the time out of your day to leave a review. We are happy to know that you enjoyed your stay and hope to welcome you back again soon.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
close to free-way, good room size but bed sheets/towels had some yellow strains. Foods with expiration dates such as Yogurt were expired for a while, so watch out for that.
2019년 12월에 1박 숙박함
답변 제공: General Manager 님, 2020년 1월 9일
I will be sure to get with our housekeeping/laundry department and make sure this issue is taken care of. I apologize for this unfortunate event. Also I will be sure to press the issue to make sure our breakfast department pays attentive attention to the expiration dates on foods. Thank you for bringing it to my attention.