고급 침구, 미니바, 객실 내 금고, 각각 다르게 가구 비치

업타운 팰리스 여행 후기

4 out of 5
업타운 팰리스
Via Santa Sofia N.10, Milan, MI

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 529개" "
평점 8 - 좋아요. 1000개 이용 후기 중 310개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 79개" "
평점 4 - 별로예요. 1000개 이용 후기 중 35개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 47개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
방음에 대한 개선이 필요하다.
방음이 좋지 않아서 야간에 도로에서 차가 다니는 소리가 크게 들린다. 이로 인해서 잠을 자기가 불편하다.
2023년 9월에 4박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2023년 9월 15일
Dear Anonymous, Thank you for taking the time to convey your comments regarding your recent experience with us. Let me take this opportunity to apologize for the inconveniences you have experience during your stay. Rest assured that these issues will be looked into. We appreciate your feedback as this is our best resource for improving guest services. Thank you for staying with us and we all hope to have an opportunity to serve you again.Kindest Regards

10/10 - 훌륭해요

international

2022년 2월에 1박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2022년 2월 23일
Dear international, Thank you for staying at Uptown Palace and for your top score review Hope to welcome you back! Warmest Regards

8/10 - 좋아요

Sanggyun

2021년 9월에 3박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2021년 9월 27일
Dear Sanggyun, Thank you for staying at Uptown Palace and for your score. Hope to welcome you during your future trip to Milano Best Regards

10/10 - 훌륭해요

Eva

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very comfortable room, a yummy breakfast, and incredibly friendly and helpful staff.
2024년 4월에 4박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 4월 15일
Dear Eva, Thank you for staying at Uptown Palace and for sharing your experience.It was good to read that you enjoyed breakfast and appreciate our friendly staff. We look forward to welcoming you back in the near future. Kindest Regards

10/10 - 훌륭해요

ABDULRAHMAN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel in a quite area, every popular location was walkable
2024년 4월에 7박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 4월 15일
Dear Abdulrahman,Thank you for your nice review.We are very happy that you enjoyed your stay with us and appreciated our location and our services.We really hope to have the pleasure of welcoming you back soon!Kindest Regards

10/10 - 훌륭해요

Glen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Uptown Palace was quiet, comfortable and fairly convenient to transportation options. The staff were extremely helpful and very courteous. The breakfast was fresh and tasty with lots of options. We had a wonderful stay!
2024년 4월에 2박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 4월 15일
Dear Glen,Thank you for taking the time to share with us your valuable comments following your recent stay at Uptown Palace.We are pleased that you found the location convenient and you appreciate our breakfast buffet.We look forward to welcoming you back to the hotel in the near future.Kindest Regards

10/10 - 훌륭해요

Alanna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 4월 15일
Derar Alanna, Thank you for you recent stay at Uptown Palace and for your top score review. We look forward to welcome you back during your future trip to Milano Kindest Regards

10/10 - 훌륭해요

Rafael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff, quiet street, very safe, and near Crocetta Metro Station, making it easy to move to almost everywhere in the city center
2024년 4월에 5박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 4월 13일
Dear Rafael, We are delighted you spent a wonderful time at Uptown Palace Hotel and for us, it has been a real pleasure to give you a perfect treat. Our team is always happy to receive such a great feedback.Hope to welcome you back soon!Kindest Regards

8/10 - 좋아요

joey

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was nice and the staff was friendly. They made sure we had help taking our bags up to our room. The location is close to a metro which is a popular way to travel in milan but also walking distance from the Duomo cathedral and the high shops in the gallery. There is a near by Tram stop that can take you back from the shops which is nice and there a convenient store close by too. I enjoyed my stay and would recommend the hotel to fellow travelers
2024년 4월에 2박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 4월 13일
Dear joey,Thank you very much for your beautiful review.We are very happy that you enjoyed your stay with us and also honored to read such a positive feedback regarding our property and especially regarding our service, as we have always been focused on delivering the best customer service possible at all levels and in all departments.We are already looking forward to welcoming you back soon!Kindest Regards

10/10 - 훌륭해요

Pedro

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was very clean and the staff was very kind
2024년 4월에 1박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 4월 9일
Dear Pedro,Thank you for your nice review.We are very happy that you enjoyed your stay with us and appreciated our cleanliness.Your beautiful comment regarding our staff is the best compliment we can receive We really hope to have the pleasure of welcoming you back soon!Kindest Regards

8/10 - 좋아요

Luka

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the location. I disliked the bathrooms, as they were not sufficiently cleaned (soap scum on the sink).
2024년 3월에 3박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 4월 9일
Dear Luka, Thank you very much for your review.We are happy that you enjoyed your stay with us in the center of Milano.We thank you also for your feedback about our bathroom; since cleanliness is one our main priority we will share with our housekeeping department in order to improve our serviceHope to welcome you during your future trip to MilanoKindest Regards

10/10 - 훌륭해요

Sara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean. Great location
2024년 3월에 8박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 4월 8일
Dear Sara, Thank you so much for your recent visit at Uptown Palace and for your great feedback. We are really happy to read that you appreciate our location and cleanlinessWe look forward to welcome you back during your future trip to MilanoKindest Regards

10/10 - 훌륭해요

Jamie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely hotel. Only 10 to 15 mins walk to Duomo. Friendly staff.
2024년 4월에 3박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 4월 8일
Dear Jamie, I am really delighted to read your comments and that you enjoy staying at the hotel in particular you find the team very friendly and the location central We look forward to welcoming you back at Uptown Palace soon. Thank YouKindest Regards

2/10 - 너무 별로예요

Taina

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
I requested a hotel upgrade, and the staff simply answered "NO" without explanation, followed by a snarky smile. He was very sarcastic and disrespectful in front of others. Not only that, but the air conditioning wasn't working, so we had to sleep with the window open to cool the room.
2024년 3월에 2박 숙박함

8/10 - 좋아요

Amelie 님, Grünberg

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 3박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 4월 9일
Dear Amelie,Thank you for your stay at Uptown Palace and for yuor positive feedbackHope to welcome you back soonKindest Regards

10/10 - 훌륭해요

Can

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Eine sehr schlichtes und schönes Hotel.
2024년 3월에 3박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 4월 2일
Dear Can, Thank you so much for staying at Uptown Palace and for your positive feedbackWe hope to welcome you back during your future trip to MilanoKindest Regards

2/10 - 너무 별로예요

Shuchi

아이를 동반한 가족 여행
Very inconsiderate.
2024년 3월에 2박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 4월 9일
Dear Shuchi,We are so sorry you were unable to stay with us. Unfortunately when you book via a third party, reservations may be non-amendable and non-refundable. Please do reach out to either us directly if you have any more questions regarding this or Expedia who can give you more information on their booking regulations. Hope we have the chance to welcome you in the near future,Kind Regards,Alice Carnevali

10/10 - 훌륭해요

Alejandro 님, Madrid

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Personal muy amable
2024년 3월에 1박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 4월 9일
Dear Alejandro,We are delighted you spent a wonderful time at Uptown Palace and for us, it has been a real pleasure to give you a perfect treat. Our team is always happy to receive such a great feedback.Looking forward to welcome you back during your future trip to Milano

8/10 - 좋아요

Yokoishi

2024년 3월에 3박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 4월 15일
Dear Yokoishi, Thank you for your recent stay at Uptown Palace and for your positive feedback. We look forward to welcome you back during your future trip to MilanoKindest Regards

10/10 - 훌륭해요

Armando Azael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente!
2024년 3월에 3박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 3월 18일
Dear Armando Azael, Thank you for recent stay at Uptown Palace and for your super positive feedback. We look forward to welcome you during your future trip to MilanoKindest Regards

8/10 - 좋아요

Hend

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I’m planning a long stay at this property in the summer so I wanted to check it out for a night. It’s a beautiful, newly renovated hotel. The rooms are lovely, the furniture and bathroom modern and clean. The rooms are a bit small but that’s the standard in Europe. The only downside was the shower - it felt slippery when I stood inside to shower. There was also a faint sewage smell in the hallway. I alerted the staff and they took care of it. If you manage to get a good price then I definitely recommend this hotel.
2024년 3월에 1박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 3월 18일
Dear Hend,Thank you very much for your beautiful review.We are very happy that you enjoyed your stay with us and also honored to read such a positive feedback regarding our property and especially regarding our service, as we have always been focused on delivering the best customer service possible at all levels and in all departments.Thank you also for your suggestions that are very important for us to improve our quality standard.We are already looking forward to welcoming you back soon!Kindest Regards

10/10 - 훌륭해요

Ángeles

2024년 3월에 1박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 4월 9일
Dear Angeles, Thank you for your recent stay at Uptown Palce and for your top score feedback. We look forward to welcome you back during your future trip to MilanoKindest Regards

10/10 - 훌륭해요

Letha Gale

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Every staff member was personal and very helpful !
2024년 3월에 7박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 3월 12일
Dear Letha Gale,It’s a great pleasure to read your satisfaction about the services and attitude of the staff provided during your stay. We can’t thank you enough for your recommendation and look forward to your next trip in the near future.Kindest Regards

10/10 - 훌륭해요

Eduardo

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 3월 27일
Dear EduardoThank you so much for your recent stay at Uptown Palace and for your top score review. We look forward to welcome you back during your future trip to MilanoKindest Regards

10/10 - 훌륭해요

Leon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy walking distance to Cathedral 10-15mins
2024년 3월에 3박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 3월 6일
Dear Leon, Thank you fso much for your recent stay at Uptown Palace and for your top score review.We are happy that you appreciate our central location. Hope to see you soon!Kindest Regards

8/10 - 좋아요

Feras 님, Jeddah

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice location
2024년 2월에 4박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 2월 14일
Dear Feras, Thank you so much for staying at Uptown Palace and for your positive feedbackWe are happy to read that you appreciate our location ad we look forward to welcome you during your future trip to MilanoKindest Regards

10/10 - 훌륭해요

giuseppe

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
accoglienza cortesia efficienza
2024년 2월에 3박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 2월 12일
Gentile giuseppe, La ringraziamo per il Suo gentile commento che ci fa molto piacere e non vediamo l'ora di dare nuovamente il benvenuto!Un cordiale saluto

10/10 - 훌륭해요

Harmit

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a good hotel, but there was a lot of construction around the hotel and at night, you can hear the ambulance passing and loud noises
2024년 2월에 1박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 2월 12일
Dear Harmit, Thank you so much for your stay at Uptown Palace and for your sincere feedback. Looking forward to welcome you back once the new underground line will be open.Kindest Regards

6/10 - 괜찮아요

CAROLINE

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms were okay, really could do with a freshen up. The bed wasn't comfortable, but better than other places I have stayed in Italy. The pizza was not nice at all, overcooked and bar drinks are quite expensive. Location didn't seem the best, like no nice restaurants around the area at all and a faff to get anywhere by public transport. Taps in the downstairs toilets were cold, when I used them before we left. Staff were helpful and we left our luggage on our last day when we went to the spa. This was definitely not as good as other 4 star places, I have been to some 3 star which are much better in fact and the room was very small.
2024년 1월에 2박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 2월 6일
Dear Caroline,Thank you for your recent stay at Uptown Palace and for your candid feedback.We are always working very hard to provide high-quality experiences for all of our guests. We appreciate that you enjoyed our friendly service, but we are disappointed to hear that we could have done more for you and We will share your feedback with our team Hope to welcome you back during your future trip to MilanoKindest Regards

10/10 - 훌륭해요

Kara

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved our stay at UP. It was my first time in Milan and the hotel was perfectly located. It was exceptionally clean and the staff were wonderful. Absolutely loved it and would stay again!
2024년 1월에 2박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 1월 31일
Dear KaraThank you for your nice review.We are very happy that you enjoyed your stay with us and appreciated our location and our services.We really hope to have the pleasure of welcoming you back soon!Kindest Regards

8/10 - 좋아요

PEI-XUAN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 1월 29일
Dear Pei-Xuan, Thank you for your recent stay at Uptown Palace and for your feedbackHope to welcome you back soon!Kindest Regards

10/10 - 훌륭해요

Keisuke

2024년 1월에 1박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 1월 23일
Dear Keisuke, Thank you so much for your recent stay at Uptown Palace and for your top score review. Looking forward to welcome you back during your future trip to MilanoKindest Regards

8/10 - 좋아요

LAURA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: a 님, 2024년 1월 23일
Dear Laura, Thank you for your recent stay at Uptown Palace and for your positive feedback. We look forward to welcome you back during your future trip to MilanoKindest Regards

10/10 - 훌륭해요

Sonny 님, brooklyn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Five star hotel
2024년 1월에 1박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 1월 22일
Dear Sonny, Thank you so much for staying at Uptown Palace and for your great feedbackLooking forward to welcome you backKindest Regards

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel confortável e bem localizado.
2024년 1월에 2박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 1월 22일
Dear Anonymous, We can’t thank you enough for your recommendation at Uptown Palace and look forward to your next trip in the near future.Kindest Regards

8/10 - 좋아요

RODOLFO

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Italy Stay
Visited Milan and Rome
2024년 1월에 6박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 1월 22일
Dear Rodolfo, Thank you for your nice review.We are very happy that you enjoyed your stay with us and appreciated our location and our services.We really hope to have the pleasure of welcoming you back soon!Kindest Regards

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 1월 22일
Dear Anonymous,Thank you for your recent stay at Uptown Palace and for your top score review.Looking forward to welcome you back during your future tripKindest Regards

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel staffs are nice, the location is very convenient.
2024년 1월에 1박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 1월 18일
Dear Anonymous,Thank you very much for your beautiful review.We are very happy that you enjoyed your stay with us and also honored to read such a positive feedback regarding our property and especially regarding our service, as we have always been focused on delivering the best customer service possible at all levels and in all departments.We are already looking forward to welcoming you back soon!Kindest Regards

10/10 - 훌륭해요

Elizabeth

2024년 1월에 8박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 2월 8일
Dear Elizabeth, Thank you so much for your recent stay at Uptown Palace and for your top score review. Looking forward to welcome you back during your future trip to MilanoKindest Regards

8/10 - 좋아요

Annsophie

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 1월 16일
Dear Annsophie, Thank you for your recent stay at Uptown Palace and for your positive feedback. We look forward to welcome you back during your future trip to MilanoKindest Regards

10/10 - 훌륭해요

Zdenek

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 1월 17일
Dear Zdenek, Thank you for your recent stay at Uptown Palace and for your top score review. We look forward to welcome you back during your future trip to MilanoKindest Regards

8/10 - 좋아요

Lasse Brinck

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 1월 15일
Dear Lasse Brinck, Thank you for your recent stay at Uptown Palace and for your feedbackWe look forward to welcome you back during your future trip to MilanoKindest Regards

8/10 - 좋아요

Magnus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Kass kuddar och hård säng annars toppenbra
2024년 1월에 2박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 1월 9일
Dear Magnus,Thank you for your nice review.We are very happy that you enjoyed your stay with us a and thank you also for your suggestion about bed and pillowsWe really hope to have the pleasure of welcoming you back soon!Kindest Regards

10/10 - 훌륭해요

FAHMI

2024년 1월에 3박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 1월 8일
Dear Fahmi, Thank you so much for your recent stay at Uptown Palace and for your top score reviewWe look forward to welcome you backKindest Regards

6/10 - 괜찮아요

D

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good hotel with some drawbacks
Good location for Duomo which is 15 minute walk. Very comfy bed. Good size room but could hear all traffic and people walking by. Not the smartest looking location outside. Works being carried out on underground under our room which we weren't made aware of before booking as quite noisy very ealy in the morning. Staff were very friendly welcoming and helpful. Car parking is short walk away in a public car park.
2024년 1월에 1박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 1월 8일
Dear DThank you for your feedback. We really appreciate the fact you took some time to comment your stay with us. We are really sorry to know that your stay with us did not reach your expectations. We are going to keep working hard in order to improve our services every day. Our clients’ satisfaction is extremely important for the entire team! Unfortunately we are aware of the road constructions, we are however sure that soon, having a tube stop just at the door steps, will improve the mobility of our guests in town. We hope you will give us another opportunity to show you how much we care about our clients.

2/10 - 너무 별로예요

Shahid

2023년 12월에 1박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 1월 2일
Dear Shahid,Thank you for visiting Uptown Palace during your recent trip to Milano.Allow us to express our concern regarding the disappointing experience suffered throughout this recent travel with us. Our guests' complete satisfaction is our main priority and we really are sorry to hear that your stay was not in line with your expectations.It is never our intention to disappoint our guests in any way and we would very much appreciate to receive more details. Please feel free to contact us on info@uptownpalace.comKindest RegardsAlice CarnevaliOperation Manager

2/10 - 너무 별로예요

salih

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 1월 2일
Dear Salih,Thank you for visiting Uptown Palace during your recent trip to Milano.Allow us to express our concern regarding the disappointing experience suffered throughout this recent travel with us. Our guests' complete satisfaction is our main priority and we really are sorry to hear that your stay was not in line with your expectations.It is never our intention to disappoint our guests in any way and we would very much appreciate to receive more details. Please feel free to contact us on info@uptownpalace.comKindest RegardsAlice CarnevaliOperation Manager

10/10 - 훌륭해요

Jorge

2023년 12월에 2박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 1월 18일
Dear Jorge, Thank you so much for your recent stay at Uptown Palace and for your positive feedbackWe look forward to welcome you during you future trip to MilanoKindest Regards

8/10 - 좋아요

Mohamed

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel & clean. Great service. Only issues were2. If you're in for short stays..2 or 3 days. There are multiple building construction around hotel & back to back law enforcement sirens. During the day these are expected...however when visiting from different time zones and the first few days you sleep during the day to adjust...thats when all the daytime noise hits. And this could be the case for other hotels too. The hotel itself and service is 5 stars.
2023년 12월에 2박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 1월 2일
Dear Mohamed, Thank you for staying at Uptown Palace and for share your experience with other travellers.We are happy that you enjoyed your stay with us in the center of Milano and We really hope to have the pleasure of welcoming you back!Kindest Regards

8/10 - 좋아요

Raphael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super service, good location
The service all in all was extraordinary with very friendly staff. The location I liked very much, you can reach the Milan Cathedral and the nice quarter Navigli by walking. The bed was not so comfortable in my eyes, breakfast was good. Overall, the condition of the hotel is very good.
2023년 12월에 1박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2023년 12월 27일
Dear Raphael,Thank you for your nice review.We are very happy that you enjoyed your stay with us and appreciated our location and our services.We really hope to have the pleasure of welcoming you back soon!Kindest Regards