외관

홀리데이 인 익스프레스 & 스위트 밀링턴, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 435개 이용 후기 중 204개" "
평점 8 - 좋아요. 435개 이용 후기 중 120개" "
평점 6 - 괜찮아요. 435개 이용 후기 중 65개" "
평점 4 - 별로예요. 435개 이용 후기 중 20개" "
평점 2 - 너무 별로예요. 435개 이용 후기 중 26개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

7.2/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Jose

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really like the area as it is very safe to stay, and very quiet!
2024년 4월에 4박 숙박함
답변 제공: Manager 님, 2024년 4월 20일
Hello Jose,We are delighted to hear that you enjoyed the peaceful and secure surroundings during your stay. Our hotel strives to provide a safe and tranquil environment for all our guests. Should you need assistance or have any concerns in the future, please do not hesitate to reach out to us directly.

10/10 - 훌륭해요

Markie

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was nice, close to shopping.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 20일
Hello Markie,We are pleased to hear that you found our property to your liking and enjoyed our proximity to shopping areas. Your feedback is valuable to us. Thank you for choosing to stay with us.

10/10 - 훌륭해요

Jose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s a very nice hotel to stay! What I didn’t like is there was more fruits to eat.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 19일
Hello Jose,We're glad to hear you enjoyed your stay with us! Your feedback about the fruit selection has been noted for future improvements. We appreciate your input and hope to welcome you back for an even better experience.

10/10 - 훌륭해요

Sara

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice area
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 1일
Hello Sara,We're pleased to hear you enjoyed the hotel's location! Should you have any further feedback or if there is anything we can assist you with, please don't hesitate to get in touch.

4/10 - 별로예요

Ashley

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 14일
Hello Ashley,We're sorry to hear that your stay didn't meet your expectations. Please feel free to reach out to us with any specific feedback you would like to share. We strive to provide the best experience for all our guests.

8/10 - 좋아요

Awilda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Excellent location, super comfortable beds and pillows. House keeping staff very friendly and good breakfast
2024년 2월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 1일
Hello Awilda,We are delighted to hear that you found our location convenient and enjoyed our comfortable beds, pillows, friendly housekeeping staff, and delicious breakfast. Your feedback is valuable to us, and we hope to welcome you back in the future for another pleasant stay.

6/10 - 괜찮아요

Emily J.

출장 여행
There was no hot water and the room had a wet, musty smell. The breakfast made me sick. However, the staff was very nice and above all, I do appreciate having a room and not having to drive home between my 2-day conference that was held at the hotel.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 6일
Hello Emily J., Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. We appreciate your kind words about our staff and are glad you found convenience in staying with us. We strive to ensure all our guests have a comfortable stay and we will address the issues you mentioned to improve our services.

8/10 - 좋아요

Deborah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 9일
Hello Deborah,Thank you for choosing our hotel for your stay. We appreciate your rating and we hope you had a pleasant experience. If you have any specific feedback or concerns, please feel free to reach out to us directly so we can address them. We value your input and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Edwin and Darlene

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 11일
Hello Edwin and Darlene,Thank you for taking the time to leave us a positive review! We are delighted to hear that you had a fantastic experience during your stay at our hotel. It was our pleasure to provide you with excellent service. If you ever plan to visit again, please don't hesitate to reach out.

10/10 - 훌륭해요

Nadia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice people. Hard to Uber here.
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 20일
Hello Nadia,Thank you for your kind feedback! We apologize for any inconvenience with Uber accessibility. Our team is always happy to assist with any transportation recommendations or arrangements.

8/10 - 좋아요

Garland

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean room. Bed was very soft. Lighting limited especially in bath. Nice shower and large soft towels.
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 11일
Hello Garland,Thank you for sharing this experience with us. We truly value you feedback with regards to our bed as well as our towels. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

8/10 - 좋아요

Casey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 9일
Hello Casey,It was our privilege to earn your business and we hope to host you again on your next trip.

4/10 - 별로예요

Merlie

연인과의 여행
We did not like when we had to pull the doors so hard that it became noisy. We could tell the building was either old or shifting. There were never enough towels. The breakfast was subaverage
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 21일
Hello Merlie ,Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us, and our hotel is committed to making every possible effort to provide comfortable, clean, and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us insights into your experience and gives us a chance to improve.

6/10 - 괜찮아요

Andrew

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 19일
Hello Andrew,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

6/10 - 괜찮아요

LD

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not a great stay
The manager was very rude on multiple occasions. Pool was dirty. Supposed to be only 4 people per room with no food or drink in pool area. There was at least 15 kids in pool plus the parents with food and drink in pool. They were all together. Left it dirty then closed the next day because of it. On all the doors check out said 12. I am a member so late check out was supposed to be 2. We were checked out at 11. Manager said she didn’t mean to be rude but was very rude indeed. When we stayed here 2 years prior it was much better.
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 26일
Hello LD, I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

10/10 - 훌륭해요

Colton

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The facility was clean and safe.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 29일
Hi Colton,It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are overjoyed to hear that you had a great time with us, and we thank you for sharing your experience!

6/10 - 괜찮아요

Yolanda

가족 여행
Staff was still cleaning room an hour after I arrived. Food was left in the refrigerator and refrigerator was dirty. Women bathroom in lobby and pool area was dirty.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 25일
Hello Yolanda, Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

8/10 - 좋아요

Phillip

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 26일
Hello Phillip,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 - 훌륭해요

Alexis

2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 19일
Hello Alexis,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 - 좋아요

Elizabeth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a great stay at your hotel. The front desk staff were always present but rarely spoke or even made eye contact unless you were checking in or out. This was one of the most comfortable hotel beds I have ever slept in. Our only disappointment was that we didn’t have a window with a shade that we could open so we felt like we were in a cave (room 211). The window overlooked the roof so the blinds are rolled down and secured. We would rather look at the roof and have sunlight than be in the dark. All in all a very good stay.
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 19일
Hello Elizabeth,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our staff and your comments about our front desk. I hope you will return to enjoy a memorable and exceptional experience.

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful and convenient hotel
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 15일
Hello Jessica,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

10/10 - 훌륭해요

Kalvin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent stay! Everyone was extremely welcoming!
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 7일
Hello Kalvin,Thank you for your review and comments regarding our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 - 훌륭해요

Gregory

2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 16일
Hello Gregory,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

8/10 - 좋아요

Barry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Family and friends
We had a great stay at the Hotel that night. The room was the size we needed for the family.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 22일
Hi Barry,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.

6/10 - 괜찮아요

Whitney

가족 여행
좋아요: 객실의 편안함
Not worth $250 a night!
Cons: The rooms had some cosmetic issues with the paint & Sheetrock. The toilet paper dispenser was hanging off The wall. The pool was dirty & needed a good cleaning. My son wouldn’t swim in it due to the dirtiness. Pros: bed was comfortable & staff was nice! Definitely wasn’t worth $250 a night!!!
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 15일
Hello Whitney, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.

8/10 - 좋아요

Edward

2023년 5월에 2박 숙박함
답변 제공: Manager 님, 2023년 5월 25일
Hello Edward,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 - 좋아요

Derek

가족 여행
좋아요: 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 3일
Hello Derek,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 - 훌륭해요

Jerry

2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 4월 22일
Hello Jerry,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 - 좋아요

Lazaro

2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 10일
Hello Lazaro,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 - 훌륭해요

Tamara

2023년 3월에 1박 숙박함
답변 제공: Manager 님, 2023년 3월 24일
Hello Tamara,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 - 훌륭해요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Baseball trip
Stayed here several times before and will again when back in the area
2023년 3월에 1박 숙박함
답변 제공: Manager 님, 2023년 3월 22일
Hi Lisa,It means so much to all of us to hear from guests like yourself who have enjoyed our hospitality and amenities previously and have returned. It is heartwarming to learn of how our efforts to give you a great experience filled with comfortable accommodations, a friendly atmosphere, and convenience with every stay have been successful. Thank you for your kind comments and for taking the time to share. We appreciate your loyalty and look forward to your future visits!

8/10 - 좋아요

Katherine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2023년 3월에 1박 숙박함
답변 제공: Manager 님, 2023년 3월 22일
Hello Katherine,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 - 좋아요

Don

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 3월에 3박 숙박함
답변 제공: Manager 님, 2023년 3월 15일
Hello Don,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 - 훌륭해요

Mary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and staff was friendly and respectful!!
2023년 2월에 2박 숙박함
답변 제공: Manager 님, 2023년 2월 28일
Hello Mary,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our staff. We are always looking for ways to improve upon the guest experience so thank you for sharing.

8/10 - 좋아요

Edward

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 3박 숙박함
답변 제공: Manager 님, 2023년 1월 25일
Hello Edward,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 - 좋아요

Dana

Pleasant stay
Clean, comfortable facility. Friendly staff. Breakfast was severely lacking compared to others I’ve had. Overall stay was fine.
2022년 12월에 3박 숙박함
답변 제공: Manager 님, 2023년 1월 22일
Hello Dana,Thank you for sharing your experience. We truly appreciate the insight regarding our staff and comments about our breakfast. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

6/10 - 괜찮아요

Joyce

좋아요: 청결 상태
답변 제공: Manager 님, 2023년 11월 7일
Hello Joyce,Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We appreciate your concerns and would be grateful for the opportunity to discuss them in more detail. Please contact our management team who will be happy to address your concerns. Thank you for bringing this to our attention.

10/10 - 훌륭해요

James Van

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything and everyone was above my expectations. They really did make it a truly enjoyable experience. Thanks guy and gals.
2022년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 1월 22일
Hello James Van,On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

10/10 - 훌륭해요

Dwayne 님, Savannah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Didnt like Breakfast
2022년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 1월 22일
Hello Dwayne,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our breakfast. We hope to see you again to provide you with an exceptional level of service and hospitality.

10/10 - 훌륭해요

Randy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very courteous and prompt. Room very clean and up to par. Good experience!
2022년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 1월 22일
Hello Randy,Know that your voice is of tremendous importance to us and we value your comments about our room. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

2/10 - 너무 별로예요

Eric

2022년 9월에 1박 숙박함

2/10 - 너무 별로예요

Eric

단체 여행
좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Won’t be back - ever!
One room was fine. The other, however, we were not able to get into despite them making multiple sets of keys, so they had someone change the mechanism on the door - which took quite a bit of time. Once we finally got into the room at almost midnight, it had not been cleaned. One bed had been slept in, trash was in the trash cans, and marijuana seeds and stems were everywhere. We were so tired we asked them to just bring us sheets so we could change the linens and go to bed, which they did. We feel we are owed a refund for this dirty room that we had to wait so long to even get into.
2022년 9월에 1박 숙박함

10/10 - 훌륭해요

Amorita

2022년 7월에 2박 숙박함

10/10 - 훌륭해요

Jimmie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 1박 숙박함

4/10 - 별로예요

Ayanna

2022년 7월에 3박 숙박함

10/10 - 훌륭해요

Yattap

단체 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service and nice pancake machine
2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Durral

2022년 6월에 2박 숙박함

8/10 - 좋아요

Scott

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 2박 숙박함

6/10 - 괜찮아요

Tanya

가족 여행
별로예요: 청결 상태
Not a happy camper
It was not what i expected from holiday inn,, usually they are pretty awesome, this one was not by a ling shot.
2022년 5월에 2박 숙박함

8/10 - 좋아요

Martin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Einfach und gut
2022년 5월에 1박 숙박함