2/10 - 너무 별로예요
Carmen
연인과의 여행
2024년 6월 17일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When we arrived it took a bit for the staff to stop their conversation with each other before they acknowledged us. The person who checked us in was sub par at best then gave us our room key and we proceeded to our room and when we opened the door the room had not been cleaned. We went back down stairs and I told the person who checked us in and she said" well that doesn't surprise me they are never cleaned" (all with an attitude) as she was gathering her stuff to leave for the day. Then the next person gave us a new room and then when we went to login into the wi-fi we could not connect because it was still attached to the original room we were given. I went back downstairs and the person gave me some new information but didn't give me ALL the information I needed in order to login, it wasn't until the 3rd person who helped me give me everything I needed to be able to login to the wi-fi. The room had no wash cloths, we had to ask for them. The room had no door hangers for room service. There was hair in the shower from the pervious people. It was a very rare occasion when there was staff present at the front desk when you needed them. There was nothing in the room to tell you haw to get ahold of the front desk when we asked how to get the front desk via phone the front desk said "maybe dial zero, I don't know". When my husband went to get a glass of OJ shortly after breakfast hours closed he was snapped at by the staff aggressively.
Carmen
2024년 6월에 3박 숙박함