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크라운 플라자 에어 MSP 에어포트 - 몰 오브 아메리카, IHG 호텔 여행 후기

3.5 out of 5
크라운 플라자 에어 MSP 에어포트 - 몰 오브 아메리카, IHG 호텔
3 Appletree Square, Bloomington, MN

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 451개" "
평점 8 - 좋아요. 1001개 이용 후기 중 287개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 122개" "
평점 4 - 별로예요. 1001개 이용 후기 중 83개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 58개" "

8.2/10

청결 상태

8.2/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Stewart

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Brian at checking was great. Very courteous and professional
2024년 5월에 2박 숙박함
답변 제공: Leonardo Atoche 님, 2024년 5월 7일
Dear Stewart, Thank you for choosing to stay with us and for taking the time to review our property! I am happy to hear that you enjoyed your stay with us! We try our best to make all of our guests feel welcomed and taken care of and I'm glad to hear that was accomplished in this case. I hope you'll choose to stay with us again when your travels bring you back to the are

8/10 - 좋아요

Melissa 님, Beaver Dam

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Didn't like that you cannot close the room darkening curtains for more privacy and sleep past sunrise.
2024년 5월에 2박 숙박함
답변 제공: Leonardo Atoche 님, 2024년 5월 7일
Dear Melissa, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

10/10 - 훌륭해요

Mandefrot

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The rooms are spacious and clean!
2024년 4월에 2박 숙박함
답변 제공: Leonardo Atoche 님, 2024년 4월 30일
Dear Mandefrot, Thank you for choosing to stay with us and for taking the time to review our property! I am happy to hear that you enjoyed your stay with us! We try our best to make all of our guests feel welcomed and taken care of and I'm glad to hear that was accomplished in this case. I hope you'll choose to stay with us again when your travels bring you back to the area!

10/10 - 훌륭해요

Elizabeth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Todo muy bien, excepto que una mala experiencia la primera noche que no había electricidad en el edificio y el agua de la ducha fue muy fría
2024년 4월에 2박 숙박함
답변 제공: Leonardo Atoche 님, 2024년 4월 29일
Hola Elizabeth, Lamentamos lo sucedido fue algo inesperado para todos nosotros, por eso estamos reembolsando la noche del 19 de abril. Recuerda son 5 a 7 dias para ser reembolsado en la cuenta bancaria. Puedes contactar expedia para que aplique el reembolso.Muchas gracias y esperamos tenerlos de regreso con nosostros.

10/10 - 훌륭해요

Catherine

좋아요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: Leonardo Atoche 님, 2024년 4월 30일
Dear Catherine, Thank you for choosing to stay with us and for taking the time to review our property! I am happy to hear that you enjoyed your stay with us! We try our best to make all of our guests feel welcomed and taken care of and I'm glad to hear that was accomplished in this case. I hope you'll choose to stay with us again when your travels bring you back to the area!

10/10 - 훌륭해요

Jodi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient
2024년 4월에 2박 숙박함
답변 제공: Leonardo Atoche 님, 2024년 4월 30일
Dear Jodi, Thank you for choosing to stay with us and for taking the time to review our property! I am happy to hear that you enjoyed your stay with us! We try our best to make all of our guests feel welcomed and taken care of and I'm glad to hear that was accomplished in this case. I hope you'll choose to stay with us again when your travels bring you back to the area!

8/10 - 좋아요

Mary

연인과의 여행
좋아요: 직원 및 서비스
Parking is awful and a pain to get to. The parking garage is confusing. Looks like it's gonna fall down with all kinds of support jacks everywhere. The reception area is clean and modern and the person at the front desk was pleasant and helpful. The hallways are dirty. The room was nice and clean. Bed was comfortable. Shower was good, good pressure.The pool is huge, looks nice but i didn't swim. The hot tub is pretty but only one jet sort of worked. The hotel bar is great and the bartender is awesome!
2024년 4월에 1박 숙박함
답변 제공: Leonardo Atoche 님, 2024년 4월 28일
Dear Mary, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

10/10 - 훌륭해요

Terri

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's close to the tram line making it easy to get downtown
2024년 4월에 2박 숙박함
답변 제공: Leonardo Atoche 님, 2024년 4월 28일
Dear Terri, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

10/10 - 훌륭해요

Rafia Irfan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Terrible
2024년 4월에 1박 숙박함
답변 제공: Leonardo Atoche 님, 2024년 4월 26일
Dear Mr. Waheed,I'm very sorry for the terrible experience, we did issue a refund to you on 4/22 but it will take a few days to reflect.Thank you for your understanding of the unfortunate situation.Have a great week.

2/10 - 너무 별로예요

Heather

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
The hotel lost power for over 12 hours. Regardless of what the staff was saying it was absolutely a hotel issue, as we were the only building without power. The staff was not helpful. This happened from 8pm to roughly 9am the next morning. There was no heat, no extra blankets provided, no offer of compensation. Terrible service!!
2024년 4월에 1박 숙박함
답변 제공: Leonardo Atoche 님, 2024년 4월 25일
Dear Heather,I'm very sorry for the terrible experience, we did issue a refund to you on 4/22 but it will take a few days to reflect.Thank you for your understanding of the unfortunate situation.Have a great week,,

10/10 - 훌륭해요

Matthew

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was there for a brief business trip. Large, well-maintained hotel. Staff were very pleasant, in particular Leo, who I believe may be the owner. A great stay, and when I'm back in Minneapolis on pleasure my wife and I will certainly stay longer. Thank you Leo!
2024년 4월에 1박 숙박함
답변 제공: Leonardo Atoche 님, 2024년 4월 25일
Dear Matthew, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

2/10 - 너무 별로예요

Bertha Elizabeth

Expedia canceled my reservation and got another hotel for us. We did not stay at the Crown Plaza because their electric power was down and they could not check people in. They kept saying that it would take 20 min to get the power back. Finally, after midnight, I went to another hotel, my child had fallen asleep on a chair in the cold and dark lobby. If it wasn’t because I contacted Expedia, I would probably still be waiting for the electricity to come back to check in. What bothered me was that their power was down for hours before I arrived and they did not notified us or have an alternate plan for the guest that couldn’t check in, other than lie and ignore us. I understand that they were overwhelmed by the guest who were already staying there and couldn’t go back to their rooms because the elevators and card keys were not working, but not caring and just leaving us waiting without giving us another alternative was wrong. They could have made arrangements with another hotel for the night and taken us there. Or at least they could have given us notice and accurate information so we could have made the appropriate arrangements rather than just waiting, especially because I was with my child.
2024년 4월에 2박 숙박함
답변 제공: Kyle Johnson 님, 2024년 4월 22일
Good Morning,I certainly understand your frustration as this was a bad situation all around. I assure you that had we had the ability to reach out to every arriving guest we would have. Unfortunately we did not have power so we were unable to do so. Thank you for your understanding.

2/10 - 너무 별로예요

Daniel Salgado

2024년 4월에 2박 숙박함
답변 제공: Leonardo Atoche 님, 2024년 5월 11일
Dear Daniel, Thank you for taking the time to review our property

6/10 - 괜찮아요

Heather

별로예요: 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Leonardo Atoche 님, 2024년 4월 21일
Dear Heather, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

10/10 - 훌륭해요

Erick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A nice option to stay near MSP
2024년 4월에 1박 숙박함
답변 제공: Leonardo Atoche 님, 2024년 4월 21일
Dear Erick, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

8/10 - 좋아요

John

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Close to MOA and the room was very large for the price. Clean and quiet but the bathroom lights around the mirror didn’t work and the TV did not work well. No instructions for the guide, etc. No channel guide etc. As always a bunch of young kids in the hot tub with toys, jumping in etc. IMHO hot tubs should be for 16 . although there’s a sign which states that kids must be accompanied by an adult, there was no adult to be seen. I blame the hotel for failing to enforce it but they did not care when I went to the front desk with my concerns.
2024년 4월에 1박 숙박함
답변 제공: Leonardo Atoche 님, 2024년 4월 21일
Dear John, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

8/10 - 좋아요

Heidi

좋아요: 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Leonardo Atoche 님, 2024년 4월 21일
Dear Heidi, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

8/10 - 좋아요

Scott

2024년 4월에 1박 숙박함
답변 제공: Leonardo Atoche 님, 2024년 5월 2일
Dear Scott, Thank you for choosing to stay with us and for taking the time to review our property! I am happy to hear that you enjoyed your stay with us! We try our best to make all of our guests feel welcomed and taken care of and I'm glad to hear that was accomplished in this case. I hope you'll choose to stay with us again when your travels bring you back to the area!

10/10 - 훌륭해요

Andy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
stayed here because its location to MSP, as international flights are very early departure. We stayed here during a snow storm, and facility was under staffed because of weather, but the staff on hand was excellent, in handling the crises.
2024년 3월에 1박 숙박함
답변 제공: Leonardo Atoche 님, 2024년 4월 4일
Dear Andy, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

10/10 - 훌륭해요

Antoinette

좋아요: 청결 상태
Nice
2024년 3월에 3박 숙박함
답변 제공: Leonardo Atoche 님, 2024년 4월 3일
Dear Antoinette, Thank you for choosing to stay with us and for taking the time to review our property! I am happy to hear that you enjoyed your stay with us! We try our best to make all of our guests feel welcomed and taken care of and I'm glad to hear that was accomplished in this case. I hope you'll choose to stay with us again when your travels bring you back to the area!

10/10 - 훌륭해요

Gustavo

좋아요: 숙박 시설 상태 및 시설
Good
2024년 3월에 2박 숙박함
답변 제공: Leonardo Atoche 님, 2024년 4월 3일
Dear Gustavo, Thank you for choosing to stay with us and for taking the time to review our property! I am happy to hear that you enjoyed your stay with us! We try our best to make all of our guests feel welcomed and taken care of and I'm glad to hear that was accomplished in this case. I hope you'll choose to stay with us again when your travels bring you back to the area!

2/10 - 너무 별로예요

Anastacia

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Will never recommend or book here again. Booked it specifically for being a pet friendly hotel. NOT pet friendly at all. Was harrassed by one staff while others apologized for him. Stating I was unable to leave my pet at the hotel, i needed to take them anytime I left AFTER paying a $75 pet deposit & nothing stating this in rules/regulations when I booked the hotel weeks prior nor was anything said when I called to double check, just as I was checking in after driving 4 hrs for our stay. I was told "do not leave your dog here alone. Take it with you anytime you leave and if it barks, we call the police and your reservation is cancelled." A PET FRIENDLY HOTEL THAT MAKES YOU PAY A PET DEPOSIT!!!! Kindly told him I booked this as we would be visiting the mall of america and he would be in his kennel in the room as to not destroy anything. Was called MULTIPLE times threatening to have the police called as "dog was barking so much 2 whole floors complaining". Each time, I drove back to check and THE DOG WAS SLEEPING. Keep in mind with GPS and time of ended phone call, I arrived within 7 mins. Ended up cancelling the rest of out stay and drove home. Needless to say, my son's Easter suprise was ruined and NOT PET FRIENDLY
2024년 3월에 2박 숙박함
답변 제공: Management 님, 2024년 5월 10일
Please accept my sincerest apologies, I understand that parking (with no information) can be a challenge. I will address your comments with the team to ensure we are giving all guests good parking instructions so that they don' t have a similar experience. Thank you for taking the time to let us know!

6/10 - 괜찮아요

Amanda

아이를 동반한 가족 여행
Pool
2024년 3월에 1박 숙박함
답변 제공: Leonardo Atoche 님, 2024년 3월 30일
Ms. Amanda, We do appreciate you spent a nice stay with us. It will be always a pleasure having you stay in a future. your review is really important for us.

8/10 - 좋아요

Jose

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
My family and i stayed here during our trip to Mall of America. Its a great spot to stay if you are visiting the MOA. Its no nore than 5 minutes away. Hotel was clean and had all the usual modern amenities. Very quiet despite being so close to the airport. We felt very safe as anyone taking the elevators needed to swipe their room key first. Negatives: we called down to the front desk to request more towels and shampoo and we were told they dont bring stuff up to customers rooms. I had to go down and get it myself. Also, front desk staff was just never on the same page about where we were allowed to park.
답변 제공: Leonardo Atoche 님, 2024년 3월 29일
Mr. Jose, We do appreciate you spent a nice stay with us. It will be always a pleasure having you stay in a future. your review is really important for us.

10/10 - 훌륭해요

Eric

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A great restaurant, excellent game room, clean rooms, excellent staff and just overstated great place to stay.
2024년 3월에 2박 숙박함
답변 제공: Leonardo Atoche 님, 2024년 3월 29일
Dear Eric, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

8/10 - 좋아요

todd 님, Winnipeg

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
A little dated room had what looked like a blood stain on the carpet, chair was broken and tv/fridge cabinet looked like it came from second hand store, but the bed was nice it it was clean with plenty of pillows
2024년 3월에 2박 숙박함
답변 제공: Leonardo Atoche 님, 2024년 3월 25일
Dear Todd, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

2/10 - 너무 별로예요

Brandon

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I booked a room for one night online and paid in full and nowhere it told me I needed to be 21 to book the room. So after me and my girlfriend got to the hotel and brought all our stuff in I went to the front to check in and I was then told I needed to be 21 and that we couldn’t stay there. So me and my girlfriend had to try to find another place to stay at 10:00 at night. The guy at the front desk was very rude. Horrible experience and I will never be recommending this place to anyone ever. You guys should be ashamed. 0/10
2024년 3월에 1박 숙박함
답변 제공: Leonardo Atoche 님, 2024년 3월 25일
Mr. Brandon, Thank you for your comments but unfortunately the minimum check in age in the hotel is 21 years old.It is written in our website as well.Also I see your money has been refunded since the moment your reservation was cancelled. We do apologies for all kind of inconvenient.

2/10 - 너무 별로예요

Genesis

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I couldn't get to my stay because of a snowstorm. Neither Expedia nor the hotel wanted to solve me for something that was not my fault. It was an unexpected situation. I lost all my money and I never separate a stay at the hotel again, much less for Expedia.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

LaToyia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The stay at the hotel was great! I loved that the hotel had a bar and restaurant on site!
2024년 3월에 2박 숙박함
답변 제공: Desmane T. 님, 2024년 3월 20일
Guest,Thank you for choosing to stay with us and for taking the time to review our property! I'm glad to hear that you enjoyed your stay. I hope you'll choose to stay with us again when your travels bring you back to the area.

10/10 - 훌륭해요

John

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great experience
2024년 3월에 2박 숙박함
답변 제공: Leonardo Atoche 님, 2024년 3월 18일
Mr. John, We do appreciate you spent a nice stay with us. It will be always a pleasure having you stay in a future. your review is really important for us.

10/10 - 훌륭해요

Kenneth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient transportation from airport.
2024년 3월에 1박 숙박함
답변 제공: Leonardo Atoche 님, 2024년 3월 17일
Dear Kenneth, Thank you for choosing to stay with us and for taking the time to review our property! I am happy to hear that you enjoyed your stay with us! We try our best to make all of our guests feel welcomed and taken care of and I'm glad to hear that was accomplished in this case. I hope you'll choose to stay with us again when your travels bring you back to the area!

6/10 - 괜찮아요

Dustin

좋아요: 청결 상태, 직원 및 서비스
Used to be a nice place to stay, now they added parking fees, shower was crap.
2024년 3월에 2박 숙박함
답변 제공: Leonardo 님, 2024년 3월 10일
Dear Dustin, Thank you for choosing to stay with us and for taking the time to review our property. I'm sorry your were disappointed with your stay with us. I hope you'll give us another chance in the future to improve upon your rating and make your next stay with us better.

10/10 - 훌륭해요

Derek

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hot tub.
2024년 3월에 2박 숙박함
답변 제공: Leonardo Atoche 님, 2024년 3월 8일
Dear Derek, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

8/10 - 좋아요

Joshua

2024년 3월에 1박 숙박함
답변 제공: Leonardo Atoche 님, 2024년 3월 25일
Dear Joshua, It was a pleasure to have you as a our guest at Crowne plaza Aire hotel. We sincerely hope you enjoyed your experience and are eager to ensure this. Thank you!

10/10 - 훌륭해요

Katherine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very comfortable stay. Great dinner and breakfast.
2024년 2월에 1박 숙박함
답변 제공: Leonardo Atoche 님, 2024년 2월 21일
Ms. Katherine, We do appreciate you spent a nice stay with us. It will be always a pleasure having you stay in a future. your review is really important for us

6/10 - 괜찮아요

Juan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Leonardo Atoche 님, 2024년 2월 23일
Mr. Juan, We do appreciate you spent a nice stay with us. It will be always a pleasure having you stay in a future. your review is really important for us

2/10 - 너무 별로예요

Michelle

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Don’t be fooled by pictures this hotel has not been updated since the 70s the whirlpool is all cracked jets didn’t work sauna was out of order whirlpool was full of human dead skin and products too much chlorine in pool. Hotel has apartments being rented to very shady people. Breakfast downstairs was gross. Staff does not know what they are doing I called to complain never received a call back from property manger. Still looking for refund we left a day earlier because of how nasty this place was. A man tried to get into the elevators that did not live there and was looking for his gf he keep harassing costumers that he lost his fob key. Very unsafe for families. I don’t understand why Expedia has this place come up in the search engine.
2024년 2월에 2박 숙박함
답변 제공: Leonardo Atoche 님, 2024년 2월 21일
Dear Michelle, Thank you for choosing to stay with us and for taking the time to review our property. I'm sorry your were disappointed with your stay with us. I hope you'll give us another chance in the future to improve upon your rating and make your next stay with us better.

2/10 - 너무 별로예요

Robert

가족 여행
좋아요: 청결 상태
Parking is the pits
When we arrived at the hotel, we discovered the parking is about 100 yards from the front lobby, and hotel parking is at the top of the parking garage. Yes, parking at the top -- in January, in Minneapolis. There was ice and snow everywhere on the parking deck and it was hazardous just getting from your car to the door and back.
2024년 2월에 1박 숙박함
답변 제공: Leonardo Atoche 님, 2024년 2월 21일
Dear Robert, Thank you for choosing to stay with us and for taking the time to review our property. I'm sorry your were disappointed with your stay with us. I hope you'll give us another chance in the future to improve upon your rating and make your next stay with us better.

6/10 - 괜찮아요

Andrea

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was dirty, pool and hot tub need work. The hot tub had tons of loose tiles and areas with missing or cracked tiles. Additionally, the jets in the hot tub didn’t work and the sauna was out of order. The whole place had a vibe of needing attention and repair. Also, the restaurant didn’t open until 5pm and there is nowhere else in the hotel or nearby for food and drinks.
2024년 2월에 1박 숙박함
답변 제공: Leonardo Atoche 님, 2024년 2월 21일
Dear Andrea, Thank you for choosing to stay with us and for taking the time to review our property. I'm sorry your were disappointed with your stay with us. I hope you'll give us another chance in the future to improve upon your rating and make your next stay with us better.

4/10 - 별로예요

Harris

별로예요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Leonardo Atoche 님, 2024년 2월 21일
Dear Harris, Thank you for choosing to stay with us and for taking the time to review our property. I'm sorry your were disappointed with your stay with us. I hope you'll give us another chance in the future to improve upon your rating and make your next stay with us better.

4/10 - 별로예요

Julie

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Hot tub or sauna did not work.. no one answer the phone at front desk after 10 pm House keepers do not knock and walk right in to see if you are checked out or not?? Parking is a long walk to rooms.. family members got stuck on the elevator
2024년 2월에 1박 숙박함
답변 제공: Leonardo Atoche 님, 2024년 2월 21일
Dear Julie, Thank you for choosing to stay with us and for taking the time to review our property. I'm sorry your were disappointed with your stay with us. I hope you'll give us another chance in the future to improve upon your rating and make your next stay with us better.

10/10 - 훌륭해요

Laurie

2024년 2월에 1박 숙박함
답변 제공: Leonardo Atoche 님, 2024년 2월 21일
Ms. Laurie, We do appreciate you spent a nice stay with us. It will be always a pleasure having you stay in a future. your review is really important for us

8/10 - 좋아요

amoye

2024년 2월에 1박 숙박함
답변 제공: Leonardo Atoche 님, 2024년 3월 21일
Dear Amoye, Thank you for taking the time to review our property! I am happy to hear that you enjoyed your stay. I hope you'll choose to stay with us again when your travels bring you back to the area.

8/10 - 좋아요

James

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It was decent overall. Hot tub was broken
2024년 2월에 1박 숙박함
답변 제공: Leonardo Atoche 님, 2024년 2월 19일
Dear James, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

10/10 - 훌륭해요

Allan

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Stayed here before
2024년 2월에 1박 숙박함
답변 제공: Leonardo Atoche 님, 2024년 2월 19일
Dear Allan, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

8/10 - 좋아요

Ronald

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
Good
2024년 2월에 1박 숙박함
답변 제공: Leonardo Atoche 님, 2024년 2월 19일
Dear Ronald, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

8/10 - 좋아요

Dan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean rooms. Good restaurant onsite.
2024년 2월에 1박 숙박함
답변 제공: Desmane T. 님, 2024년 2월 13일
Dan,Thank you for taking the time to review our property! I am happy to hear that you enjoyed your stay. I hope you'll choose to stay with us again when your travels bring you back to the area.

8/10 - 좋아요

Chad

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel overall was good. Our room floor was dirty after walking around in white socks they were black. Not sure we’ll come back
2024년 2월에 2박 숙박함
답변 제공: Leonardo Atoche 님, 2024년 2월 12일
Dear Chad,Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

10/10 - 훌륭해요

Ryan

2024년 2월에 1박 숙박함
답변 제공: Leonardo Atoche 님, 2024년 2월 12일
Dear Ryan, Thank you for choosing to stay with us and for taking the time to review our property! I am happy to hear that you enjoyed your stay with us! We try our best to make all of our guests feel welcomed and taken care of and I'm glad to hear that was accomplished in this case. I hope you'll choose to stay with us again when your travels bring you back to the area!

10/10 - 훌륭해요

Alan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Warmly welcomed!
2024년 2월에 1박 숙박함
답변 제공: Leonardo Atoche 님, 2024년 2월 6일
Dear Allan, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.