6/10 - 괜찮아요
Sandra
단체 여행, 아이를 동반한 가족 여행
2026년 3월 22일
좋아요: 청결 상태
별로예요: 직원 및 서비스
I just planned a 5 year old swimming birthday party for my daughter for one night. I bought a suite room and way over paid for it just to have a fantastic experience with family and friends at the water park. I was told we would be able to “ probably have a room available at 1pm , and we would be able to access the waterpark 9am-9pm” so we showed at 1pm and was greeted with a disprectful lady at the front desk, Tina, who said “ I would have never told you that you could swim at 1pm”.. which she did. Then she also told me that my family (who did not want to swim, just visit) could purchase a waterpark pass for $20. But then they turned away my birthday party guessed and would not let them buy any passes. It was all heavily monitored and a babysitting situation by staff rather than a fun waterpark family friendly experience. Then the next morning I went to get complimentary coffee and I asked, Tina, the front desk lady, where the coffee was, she told me they were brewing it and I had to wait OR I had to purchase caribou coffee. She made me wait 10 mins for free coffee rather than just allow me a cup of ready made Caribou coffee after buying a suite room and turning away my guests who wanted to spend money on food and alcohol at their facility. The LEAST she could have done, the next morning, last encounter with me, was offer me the free coffee for my troubles. Just one thing after another with this place. I was willing to buy food, drinks, waterpark passes, arcade, all of it to
Sandra
2026년 3월에 1박 숙박함