Agent at the desk was extremely rude, gave me a hard time when I asked about early check in. I was unaware that the room booked was an outside entrance, so when I asked if I could switch to an inside room because I knew it would be too loud, seeing a we were very close to a major roadway, she refused, claiming the hotel was fully booked, yet the parking lot was, at most, half full for the entire day and evening. She told me "you get what you booked"