โThe location of the property is excellent given its proximity to the Port and transport hubs. We had a stunning view of the Port and Castle from our room. The staff were very friendly but professional at the same time and we felt vey well looked after - nothing was too much trouble for them. Breakfast was varied and always delivered on time. The room was well equipped, spacious and very clean with excellent air conditioning. Allan & Martinaโ
โSuch a great place! Luigi is always quick to respond and the room was amazing! Close to the Spanish Quarter and so many other things. Would definitely stay at again!โ
โThe front desk was super friendly and helpful. Perfect location to everything aswell! The hotel felt safe as there are many doors to lock. The room is the perfect size with a very spacious bathroom. The bed was also super comfy. Would definitely stay here againโ
โWe really enjoyed our stay. The room is small, but modern and convenient. Itโs located on the fourth floor, but the building has an elevator. The owners were very helpful, assisted in finding the apartment, and even organized us a taxi to the airport. โ
โNos encantรณ nuestra habitaciรณn, limpia, amplia y muy bien decorada, ademรกs Sabrina y su ayudante Adriana son unas personas encantadoras, siempre dispuestas a ayudar en todo. El desayuno estuvo delicioso. Nos hubiese encantado podernos quedar mรกs tiempo. Definitivamente regresaremos. โ
โNous avons passรฉ un sรฉjour formidable dans cet hรดtel luxueux.
Dรจs lโarrivรฉe, lโaccueil a รฉtรฉ chaleureux : le personnel est ร la fois professionnel, sympathique et toujours disponible. Lโun dโentre eux parlait franรงais et pour nous cโest un plus.
Les parties communes sont impeccablement propres, tout comme les chambres, spacieuses et bien entretenues. Les produits de toilette Balmain sont de grande qualitรฉ.
La literie ultra confortable et la climatisation fonctionnait parfaitement.
Les...
โIdรฉalement situรฉ, dans un immeuble typique, on est tout de suite immergรฉ dans la vie napolitaine! Accueil chaleureux et efficace ! La chambre spacieuse, literie de qualitรฉ, propretรฉ exemplaire, machine ร boisson illimitรฉs, avec un cafรฉ succulent ! les petits dej sont proposรฉs dans les bars ร cรดtรฉ ce qui permet de dรฉcouvrir plein d'endroit sympa! Tout รฉtait parfait ! nous recommandons ! โ
"I am writing to formally express my disappointment regarding our recent stay.
Unfortunately, our experience was far from satisfactory due to multiple issues with the room, facilities, and customer service.
When we arrived at 3 PM, we were informed that our reserved room was not ready, and we were assigned a different room instead. However, the room had a completely different layout, was uncomfortably small, and did not meet our expectations.
Upon requesting a room change, we were required to pay an additional โฌ100 for reasons that were not clearly explained.
To make matters worse, the bathroom and shower in the new room had rust-colored water coming from the taps, which we only realized after my wife and child had already used it. As a result, they developed skin issues, which significantly impacted our trip.
When we reported the issue, we were told that we could only move to the originally reserved room. We had to change rooms late at night, and while we received a small cake with a note apologizing for the inconvenience, it did little to improve our overall experience.
Throughout this ordeal, the reception staff never offered a sincere apology, and despite being told that the hotel manager would contact us, we never received any communication during our three-day stay. "
"15 min. walk from Napoli Centrale station.
Neighborhood is so so but the hotel property is very good.
You can get the most of your money at this hotel."
