2/10 - 너무 별로예요
Doreen
가족 여행
2024년 1월 17일
별로예요: 직원 및 서비스
Worst Customer Service Experience
Our stay was disappointing from the moment we arrived on Dec 31st. The security at the gate would not allow our Uber to drive into the compound, even after letting them know we were checking in as guests. They asked the driver to drive through a side road, park and use the side entrance. Unbeknownst to us, this was the beach entrance and absolutely did not make sense to use for guest check in. We had to walk through the sand in our travel clothes and shoes to make it through the back entrance. Our only saving grace was a couple of security guards that helped us carry our suitcases after they heard our complaints. The explanation that we got from the Reception was that there may have been confusion as the main gate security guard assumed we were New Year’s party guests and only needed access to the beach but once we clarified that we were indeed guests, the main gate security guard was unapologetic and would not even allow our Uber through the gate a second time to pick us up. We had to walk up a hill and out of the gate to catch our Uber. To make matters worse, on one of the nights, we were dropped off at about 4am, showed the room key to a separate security guard and he let our Uber through the gate, only this time to be followed by a strange man that demanded to see our room key again to confirm we were indeed hotel guests. This whole experience definitely left us feeling targeted and discriminated against. I would never again stay here.
Doreen
2023년 12월에 3박 숙박함