모노르 아파트

"I am extremely disappointed with my recent stay at this Kempinski property. I had previously encountered an issue where my child’s age was incorrectly set to a default of 2 years old in other bookings on Hotels.com. To avoid this, I sent a message 10 days prior to check-in to clarify that the actual age is 11, but I received no response. Upon arrival, I was told a cradle had been prepared for my room. When I asked why, the staff told me to verify the age myself and demanded documents from Hotels.com proving my child's age. It was only after I questioned how they could prepare a cradle without knowing the age that another staff member checked the system and confirmed it was listed as 2 years old. Although I stated that an extra bed was unnecessary, they forced me to pay for one, claiming it was mandatory per policy. The lack of professionalism continued with the room environment. Construction started on the first floor at 8:55 AM without any prior notice during check-in, and the noise was deafening. Furthermore, the laptop Wi-Fi disconnected constantly, taking far too long to reconnect each time. This experience was far below the standards expected of the Kempinski brand. Highly disappointed and would not recommend. "

"식사는 평범"

"스위트룸 이용했는데, 너무 조금해요. 너무 좁고, 우리가 체크인을 새벽 5시쯤에 했는데도 모든 사람들을 힘들게함."

"I chose this hotel because I wanted a quick airport transfer. I woke up at 3 a.m., but the lights in my room were off, so I couldn't even shower properly. The desk told me to just leave an online review and didn't take any action."

"추워서 힘듬 직원들은 너무 친절"

"It was too cold in the room even if the heater got turned on at the max. The room was a bit worned"

" the system of the whole hotel was so out of control. I booked the hotel for 3 nights and also 1 night more later, although I made a reservation seperately, it was done with hotels.com and from the counter, when i checked in, i paid 100 euros to upgrade my room for better Danube view for succesive 4nights of same room "