6/10 - 괜찮아요
Rochelle
2025년 9월 24일
좋아요: 편의 시설/서비스
별로예요: 청결 상태
I’m writing to express my dissatisfaction with the condition of my room and the service I received during my recent stay.
Upon arrival, I noticed a strong odor in the room that aggravated my sinuses. I immediately contacted the front desk and was told a room attendant would be sent to clean the room. Unfortunately, no one came that evening.
The next morning, I visited the front desk again to report that the room had not been cleaned properly. There was hair and wet paper in the shower, unclean mirrors in the bedroom, and the toilet appeared to have been sprayed but not wiped down. The balcony was also dirty, suggesting the room hadn’t been occupied or maintained for some time.
When I requested a deep clean, the front desk staff member made a call presumably to housekeeping, but repeated herself several times while laughing, which I found disrespectful and unprofessional. No offer was made to change my room, and I felt dismissed.
While the room attendant who eventually cleaned the room was friendly and professional, the odor persisted, and I ended up spending minimal time in the room far from the relaxing experience I had intended.
I reached out to the hotel for resolution, but they refused to assist, stating I booked through a third party and needed to contact you. I’m requesting compensation for the poor service and unacceptable conditions.
I hope you take this feedback seriously and address the issues raised, both in terms of room maintenance and staff conduct
Rochelle
2025년 9월에 4박 숙박함
