We are sorry for any inconvenience or frustration that you experienced Ms. Giniva. Ocho Rios Villa at Coolshade understands that the winter storm may have caused disruptions to your travel plans, and we apologize if any confusion or miscommunication contributed to the issue. Please note how quickly we responded to this review. We are always responsive and very communicative. We take every effort to ensure that our guests have a positive experience when booked with us, and we apologize if that was not the case in this instance. We tried to contact you several times via WhatsApp, telephone, and email through the Expedia platform, but unfortunately were unable to get in touch with you. We also contacted Expedia and requested their assistance in reaching you, and they attempted to contact her travel agent but your third-party travel agent could not get a hold of you either.If a guest has not reached out to us, it is our standard policy to reach out to guests within 72 hours of arrival. If we do not hear back from a guest and 24 hours have lapsed since standard check-in begins, we follow our standard policy and contact Expedia to request a cancellation. You were a full 32 houses past the normal check-in time and we had zero communication. In this case, we had no way of knowing that the winter storm had caused a change in your travel plans, as we were unable to get in touch with you.We apologize for any inconvenience this may have caused, and we hope that you were able to find alternative accommodations. We trust you were helped to find other accommodations.

Thank you for your review Ms Anna

I apologize for the poor experience you had with the property manager and the issues you encountered during your stay. It is never our intention to provide inadequate check-in information or to be hostile towards our guests. We will make sure to address these concerns with the property manager and take steps to ensure that future check-ins go more smoothly. We understand that you were in full vacation mode and, with the kids trying to settle, you were not able to pay attention when the manager explained the operation of the villa and the amenities.We apologize for the issues you experienced with the AC units and the inconvenience it caused for your children. The villa is fully air-conditioned and the instructions at check-in were to keep the windows and doors closed during AC operation. The kids slept in the living room and the living room AC worked because the windows and front door were closed. Since you kept leaving the bedroom doors open, the bedroom air conditioner kept shutting down. We cannot stress the importance of the check-in process when staying in an unfamiliar villa.We hope that you will give us another chance in the future to provide you with a better experience.

Thanks for your review

Thanks for your review

Thank you for reviewing us.

Thanks for the 4/5 ranking. We are not sure we understand the second part of your statement. We have 47 villas and they are all of similar decor and with similar amenities. From one villa to the next the experience will be the same just like rooms inside a hotel.

Silva, thank you for the review! We are here for you any time. We look forward to seeing you again!

Thanks for the review.

Thank you for the review Marge. We concur that having transportation is ideal if you would like to go see the attractions. We are always happy to arrange transportation for guests who do not want to drive in a foreign country.

Thanks for a warm review

Duke! Thanks for the review. Thanks for sharing all those stories about your many travels. It was a real pleasure hosting your family.

Thank you for the review. We look forward to your return in the future.