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팜 뷰 게스트하우스 & 컨퍼런스 센터 여행 후기

2.5 out of 5
팜 뷰 게스트하우스 & 컨퍼런스 센터
22 Delisser Drive, off Queens Drive, Montego Bay, Saint James

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 197개 이용 후기 중 61개" "
평점 8 - 좋아요. 197개 이용 후기 중 57개" "
평점 6 - 괜찮아요. 197개 이용 후기 중 43개" "
평점 4 - 별로예요. 197개 이용 후기 중 16개" "
평점 2 - 너무 별로예요. 197개 이용 후기 중 20개" "

8.0/10

청결 상태

7.6/10

직원 및 서비스

6.4/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

4/10 - 별로예요

Abla

좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
There was a very steep climb to the guesthouse. The front desk staff was not very friendly. The property was quite old and looked abandoned. The pool was filthy. The water pressure in the shower was low. I couldn’t wait to leave. I definitely won’t be back.
2024년 5월에 1박 숙박함
답변 제공: Doris Morgan Operations Manager 님, 2024년 5월 6일
Thank you for selecting Palm View Guest House for your accommodation. We appreciate your taking time to comment on your stay. Your comments will be used as a tool to improve on the service we offer. Kind regards

6/10 - 괜찮아요

Nicola

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Needs maintenance looks like it was once a nice hotel but this is not the staff since they tried but it just needs a face lift inside out....
2024년 4월에 2박 숙박함
답변 제공: Doris Morgan Operations Manager 님, 2024년 5월 6일
Thank you for selecting Palm View Guest House for your accommodation. We appreciate your taking time to comment on your stay. Your comments will be used as a tool to improve on the service we offer. Kind regards

10/10 - 훌륭해요

Sauna lee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Like that the place was quiet, the ambiance was excellent...
2024년 3월에 1박 숙박함
답변 제공: Doris Morgan, Operations Manager 님, 2024년 3월 8일
Thank you for taking the time out to comment on your stay at Palm Guest House. We are pleased to know that you were impressed with our facilities and services. Your comments will be shared with members of staff.

8/10 - 좋아요

Niya

2024년 2월에 3박 숙박함
답변 제공: Rochelle 님, 2024년 2월 20일
Thank you for taking the time out to rate your stay at Palm Guest House. We are pleased to know that you were impressed with our facilities and services.

8/10 - 좋아요

Marcy

좋아요: 청결 상태, 직원 및 서비스
Sharon was a blessing. We enjoyed our stay.
2024년 2월에 1박 숙박함
답변 제공: Rochelle 님, 2024년 2월 20일
Thank you for taking the time out to rate your stay at Palm Guest House. We are pleased to know that you were impressed with our facilities and services.We will also share your comment with Sharon.

8/10 - 좋아요

Kimisha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Rochelle 님, 2024년 2월 14일
Thank you for taking the time out to rate your stay at Palm Guest House. We are pleased to know that you were impressed with our facilities and services.

10/10 - 훌륭해요

Ric

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stopover for the night, great pool & deck
Wonderful staff, both Marilyn & Rachel (I hope I got that right, memory isn't so good at my age, lol), very friendly. The place was convenient from the airport, super clean room, good a/c & bed & had a very relaxing and clean pool & deck area with just a little view of Montego Bay. Definitely a great stay except be aware it sits on a steep hill so walking down or up from the main road - especially at night isn't for the faint of heart or stamina! LOL!!
Pool deck at the Palm View Guesthouse, clean & well maintained pool & deck area
2024년 2월에 1박 숙박함
답변 제공: Rochelle 님, 2024년 2월 10일
Thank you for taking the time out to comment on your stay at Palm Guest House. We are pleased to know that you were impressed with our facilities and services. Your comments will be shared with members of staff.

10/10 - 훌륭해요

Winsome

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Doris Morgan, Operations Manager 님, 2024년 1월 23일
Thank you for taking the time to comment on your accommodation at Palm view Guest House. We are pleased to know that you were impressed with your stay.We appreciate comments from our guests, because they assist us to improve our service that we offer.Kind regardsbest wishes for a

2/10 - 너무 별로예요

Raja

가족 여행
One queen bed for 3 people.
2023년 12월에 1박 숙박함
답변 제공: Doris Morgan 님, 2024년 1월 23일
Thank you for selecting Palm View Guest House for your accommodation. We appreciate you taking time to comment on your stay.Your comments will be used as a tool to improve on the service we offer.. Kind regards

10/10 - 훌륭해요

Daljit

2023년 10월에 2박 숙박함
답변 제공: Doris Morgan, Operations Manager 님, 2023년 11월 11일
Thank you for your feedback

8/10 - 좋아요

Brandon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was nice and friendly the room was fine except no bathroom light other than that my stay at The Palm view was an overall good experience ……
2023년 8월에 5박 숙박함
답변 제공: Rochelle 님, 2023년 10월 2일
Thank you for taking the time out to comment on your stay at Palm Guest House. We are pleased to know that you were impressed with our facilities and services. Your comments will be shared with members of staff.

6/10 - 괜찮아요

michele

별로예요: 청결 상태, 직원 및 서비스
House keeping was horrible. No one change the sheets are 5 day stay. No one cleaned the bath room. Just was given fresh towels and that was not given everyday
2023년 7월에 4박 숙박함
답변 제공: Doris Morgan Operations Manager 님, 2023년 7월 12일
Thank you for selecting Palm View Guest House for your accommodation. We appreciate you taking time to comment on your stay. Your comments will be used as a tool to improve on the service we offer.. Kind regards

2/10 - 너무 별로예요

ziyad

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Terrible
2023년 5월에 1박 숙박함
답변 제공: Rochelle 님, 2023년 5월 29일
Thank you for selecting Palm View Guest House for your accommodation. We appreciate your taking time to comment on your stay.. Your comments will be used as a tool to improve on the service we offer.. Kind regards

6/10 - 괜찮아요

Quiyonna

가족 여행
Far from food. Unwalkable because on a steep hill so be prepared to pay for expensive taxis every time you want to leave . Room had frig which was nice but saw a big roach and checked out early. Area gates are locked from inside with a padlock and freaked me out until I realized I had a key to it. Staff was nice, and grounds were nice. Room was ok for the price .
2023년 5월에 4박 숙박함
답변 제공: Rochelle 님, 2023년 5월 19일
Thank you for selecting Palm View Guest House for your accommodation. We appreciate your taking time to comment on your stay.. Your comments will be used as a tool to improve on the service we offer.. Kind regards

4/10 - 별로예요

dearron

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
need somewhere short, and close to airport
The hotel photos didn't look like the same, the hotel is actually very small and run down. The front desk is all it really is a desk, the security isn't the best. The room was a decent size, the bathroom was very small and awkward, to the point the sink was behind the door. The room did have a/c that was plus, but then the circuit kept tripping so the a/c shut off. Then the television channels re not what we expected, and was too nervous to search for channels due to everything looking like it cost. The location of this hotel was great. The view was fabulous. You can see the airport and the ocean from a small walk. The staff was ok, not too friendly but just enough to do their job.
2023년 5월에 1박 숙박함
답변 제공: Rochelle Vassell 님, 2023년 5월 12일
Thank you for selecting Palm View Guest House for your accommodation. We appreciate your taking time to comment on your stay.. Your comments will be used as a tool to improve on the service we offer.. Kind regards

8/10 - 좋아요

Melinda

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful staff
2023년 4월에 1박 숙박함
답변 제공: Rochelle Vassell 님, 2023년 4월 11일
Thank you for taking the time out to comment on your stay at Palm Guest House. We are pleased to know that you were impressed with our facilities and services. Your comments will be shared with members of staff.

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Pros: Front desk was friendly, sheets and towels clean, close to airport. Cons: Walls very thin. Door to adjoining room only secured with a small latch. Safe didn’t seem to be working. No instructions for the “free wifi” given. Room was tired looking and not very clean. “airport shuttle” means there may or may not be a driver available.
2023년 2월에 1박 숙박함
답변 제공: Rochelle Vassell 님, 2023년 2월 27일
Thank you for selecting Palm View Guest House for your accommodation. We appreciate your taking time to comment on your stay.. Your comments will be used as a tool to improve on the service we offer.

8/10 - 좋아요

Britta

2023년 1월에 3박 숙박함
답변 제공: Rochelle Vassell 님, 2023년 1월 27일
It was pleasure accommodating you.

10/10 - 훌륭해요

Reinaldo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was friendly (specially the front desk) and very helpful, nice clean pool, beautiful garden, the room was very spacious and confortable with all amenities necessary. The place is quiet and the price is excellent. I will definitely recommend it!
답변 제공: Rochelle Vassell 님, 2023년 1월 16일
Thank you for taking the time out to comment on your stay at Palm View Guest House. We are pleased to know that you were impressed with our facilities and services. Your comments will be shared with members of staff.

8/10 - 좋아요

pierre

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very close to the airport & the Hip Strip also nice staff.
답변 제공: Rochelle Vassell 님, 2023년 1월 7일
Thank you for taking the time out to comment on your stay at Palm Guest House. We are pleased to know that you were impressed with our facilities and services. Your comments will be shared with members of staff.

4/10 - 별로예요

Kevin

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We only slept in the place. Got in late at night and left early in the morning. Property is very dated and in need of some repairs.
답변 제공: Rochelle Vassell 님, 2023년 1월 7일
Thank you for selecting Palm View Guest House for your accommodation. We appreciate your taking time to comment on your stay.. Your comments will be used as a tool to improve on the service we offer.

8/10 - 좋아요

Chenoa

2022년 11월에 1박 숙박함
답변 제공: Rochelle Vassell 님, 2023년 1월 7일
Thank you for selecting Palm View Guest House for your accommodation.

2/10 - 너무 별로예요

Jennifer

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They didnt have any accomidations for me and my family. The place was dark and hard to find. No one answered the phone when we called 4 times to get directioms.
2022년 8월에 1박 숙박함

8/10 - 좋아요

Justin Mc

좋아요: 직원 및 서비스
Good location, friendly check in, decent pool. Rooms need cleaning and kitchens don't have any dishes you would want to touch. You have to unlock padlocks on gates just to get to your room which is annoying, but standard in Jamaica if you're not in a resort. They take a key deposit, and it looked like someone might be living in at least one of the rooms. The place would be perfect if the price was a little lower, and properly matched the value you are getting.
2022년 10월에 1박 숙박함
답변 제공: Doris Morgan, Operations Manager 님, 2022년 10월 11일
Thank you for selecting Palm View Guest House for your accommodation. We appreciate you taking the time to comment on your stay.We notice you made comments on some things that you were satisfied with, and others that have not met your expectation. Your comments will be used as a tool to improve on the service we offer. Kind regards

8/10 - 좋아요

Samuel

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Friendly staff, Property is clean. Mini fridge in common area doesn't work and no Television. Where Property is situated is on top of a steep hill, if you don't drive, it's difficult to climb up.
2022년 9월에 2박 숙박함
답변 제공: Doris Morgan, Operations Manager 님, 2022년 9월 19일
Thank you Samuel,for selecting Palm View Guest House for your accommodation. We appreciate your taking time to comment on your stay. Your comments will be used as a tool to improve on the service we offer.. Kind regards

8/10 - 좋아요

Laura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Miss Dorris is VERY NICE…We arrived while storming and she did not want us to have to walk in the rain and she helped with an umbrella but we were ok 👍 The room is very secure but be prepared for with your own food or beverages. DO NOT TAKE A TAXI FROM THE AIRPORT. Call Amstar and you will be safe ❤️ The TAXI ripped is off. If your phone doesn’t work in the airport go to information first! Don’t go to the taxi podium! ❤️ Again miss Dorris is very sweet and her place is VERY safe!
2022년 8월에 1박 숙박함
답변 제공: Doris Morgan, Operations Manager 님, 2022년 9월 19일
Thank you Laura for taking the time out to comment on your stay at Palm Guest House. We are pleased to know that you were impressed with our facilities and services. Your comments will be shared with members of staff. Kind Regards

8/10 - 좋아요

ROY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
AC was great. Wish they had a small bottle of water to welcome guests. Kettle but no complimentary tea bags. Would be nice to have complimentary tea bags. Overall I would stay there again.
2022년 8월에 2박 숙박함
답변 제공: Doris Morgan, Operations Manager 님, 2022년 8월 22일
Dear Roy:Thank you for taking the time out to comment on your stay at Palm View Guest House.We are pleased to learn that you found the AC service great. Your suggestion regarding complimentary water and tea bags will be used as a tool to provide improvement to the service we offer.We thank you for your patronage and look forward to seeing you again in the future.Kind regards

10/10 - 훌륭해요

LESLIE 님, Brooklyn

2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Jameo

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location was very close to the airport and for the price I couldn't ask for much more.
2022년 7월에 3박 숙박함
답변 제공: Doris Morgan 님, 2022년 8월 6일
Thank you for your comments regarding your recent stay at Palm View Guest House. We are pleased to learn that you were satisfied with the closeness to the airport. We will share your comments with members of staff. Kind regards Doris Morgan

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
The facility was ok. I was attracted to the large kitchen in the photo but the stove doesn't work and hardly anything there to use, i.e, silverware etc. There was no WiFi as advertised. However the host was pleasant and helpful.
2022년 7월에 1박 숙박함
답변 제공: Doriis Morgan 님, 2022년 7월 19일
Thank you for taking time out to comment on your stay at at Palm View Guest House, Montego Bay.. We ae pleased to learn that you found the facility okay. Please accept our apologies regarding problems you experienced with the WiFi. and unavailability of Kitchen with silverware. We will use these comments as tool to provide improvement on the service offer. Kind regards .

10/10 - 훌륭해요

courtney

출장 여행
좋아요: 직원 및 서비스
Hi did enjoy my stay
2021년 11월에 4박 숙박함
답변 제공: Doris Morgan, Operations Manager 님, 2022년 6월 30일
Thank you for your feedback and thanks for staying with us. It was our pleasure serving you

10/10 - 훌륭해요

Oritta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was polite and nice.
2022년 6월에 7박 숙박함
답변 제공: Doris Morgan 님, 2022년 6월 29일
Thanks for your comment and thank you for staying with us. It was our pleasure serving you.

8/10 - 좋아요

Wendy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Nice place
2022년 5월에 28박 숙박함
답변 제공: Doris Morgan 님, 2022년 6월 24일
Hi Wendy Thank you for your comment and thanks for staying with us. It was our pleasure serving you..

8/10 - 좋아요

Nicola

2022년 6월에 1박 숙박함

8/10 - 좋아요

Chauntil

단체 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
My stay at Palm View
This site was nice with a at home feel. They don't offer breakfast witch was a bummer for me because I have to eat something by 6am. The place is clean and quiet except for natures noises...
2022년 5월에 2박 숙박함
답변 제공: Doris Morgan 님, 2022년 6월 14일
Thank you for selecting Palm View Guest House for your accommodation. We appreciate your taking time to comment on your stay.. Your comments will be used as a tool to improve on the service we offer.. Kind regards Doris Morgan Operations Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Guesthouse Near the MoBay Airport
While this place was clean, it needed a few little touches like a kitchen towel, at least a basic set of dishes/cutlery (even if they charge a deposit, like they do for the key), and more consistent water pressure for flushing the toilet. It was nice to be close to the airport for our departure.
2022년 4월에 3박 숙박함
답변 제공: Doris 님, 2022년 5월 5일
Thank you for taking time to comment on your stay at Palm View Guest House, Montego Bay. We have taken note of your positive and negative comments. From time to time we have an ongoing renovation exercise to improve our facilities and service. Corrective action will be taken to address the areas of concern. Kind regards

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cool and cozy - 3min from MBJ airport
Nice spacious room, it was clean and the AC on. Check-in was fast and smooth, at the reception. Poolside views are a plus. I just wish the rooftop patio was accessible as it is shown in the pictures. Proximity to the airport and Sunset beach is a plus.
2022년 4월에 1박 숙박함
답변 제공: Doris 님, 2022년 4월 27일
Thank you for taking the time out to comment on your stay at Palm Guest House. We are pleased to know that you were impressed with our facilities and services. Your comments will be shared with members of staff. Looking forward to welcoming you again in the near future, Kind regards Doris Morgan Operations Manager

10/10 - 훌륭해요

paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Place is a lil tired. 2 bedroom2bath apartment is spacious. AC only bingo bedrooms. Best deal for the money. Views, pool, staff are all fantastic!!
2022년 4월에 1박 숙박함
답변 제공: Doris 님, 2022년 5월 5일
Thank you for taking time out to comment on your stay at Palm View Guest House. Your comment will be shared with the staff. We are pleased that you were impressed with the facilities and service . Your comments will be used as a tool to continue our improvement exercise. Kind regards Doris Morgan

2/10 - 너무 별로예요

Anna

2022년 4월에 1박 숙박함
답변 제공: Doris Morgan, 님, 2022년 4월 5일
Thank you for contacting us regarding accommodation at Palm View Guest House. Our record is showing reservation made for 2 rooms through hotel .com in the name of Anna for April 2-3, 2022. There is no record to confirm that Anna stayed at Palm View Guest House. Regards

8/10 - 좋아요

Robert

좋아요: 청결 상태, 객실의 편안함
Love Mobay
Was part of a longer trip
2022년 3월에 1박 숙박함
답변 제공: Doris Morgan, Operations Manager 님, 2022년 3월 19일
Dear Andrea: Thank you for taking the time to comment on your stay at Palm View Guest House. We appreciate comments from all our guests because they assist us in improving the service we offer. Our in house guests are being encouraged to report problems experienced during their stay here , so that these can be corrected prior to departure.. We sincerely apologise for the inconvenience experienced, From time to time we embark on in house renovation exercise on the property, which will take place before the end of 2022. Once again, thank you for staying with us. Kind regards Doris Morgan.

2/10 - 너무 별로예요

Andre

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was nothing i like about the property the receptionist was not friendly ask her what her nane was she refuse to tell us, the bathroom and toilet bowl has mold, the kitchen sink was dirty the fan in the living room didn't work the maids clean the room and did sweep or mop it the fridge was rusty and dirty there was a kettle in the kitchen, it was very dirty i had to buy one to use, the face basin in the bathroom had mold too, i would not recommend anyone to stay there the bed was so uncomfortable it give me pain in my back, i took pictures to back up just incase.
2022년 2월에 12박 숙박함
답변 제공: Doris 님, 2022년 4월 5일
Thank you for selecting Palm View Guest House for your accommodation. We appreciate your comments. These comments will be used as a tool to implement corrective action... I want to apologise for the inconvenience encountered, and regret that these concerns were not brought to our attention during the period you were here,so immediate corrective action could be taken.where necessary. I am pleased to inform you that we have an ongoing renovation and upgrading exercise in place on the property tp improve the service we offer. kind regards .

8/10 - 좋아요

Elease

좋아요: 청결 상태
It was comfortable. I only wish it had cooking facility.
2022년 2월에 14박 숙박함
답변 제공: Doris Morgan 님, 2022년 3월 10일
Dear Elease: Thank you for your comments regarding your accommodation at Palm View Guest House. We regret to learn that we did not meet up to all your expectations and wish you had cooking facility. We are pleased that you found the accommodation comfortable.. Your comments will be used as a tool to improve on the service provided. Kind regards Doris Morgan Operations Manager

6/10 - 괜찮아요

Pearl

좋아요: 청결 상태
Ok stay
The property is beautiful and lovely view. The suite was pretty large and staff was friendly. Excellent breakfast and communication. Water was warm. Refridgerator needs to change. A new one needs to ne put in the suite. Has rust and leaking water. More lighting in the living area. The bed was too hard for me. Maybe some people like a hard bed but i cant do hard beds. By the last night of my stay, i wouldnt have been able to spend another night. My back was hurting me. But i didn't ask for a matress topper. Maybe if i had asked they prob would have provided it. They would need a soft mattress topper incase someone cannot sleep on a hard matress. They also need bigger pillows. Those little pillows looks like travel pillows. The ones online looks bigger than what i actually got. The pictures of the suite i was in, looks alot better online than in person. I will say that my stay was average, 7 out of 10.
2022년 1월에 5박 숙박함
답변 제공: Doris Morgan 님, 2022년 3월 7일
Thank you for staying with us and thanks for your feedback

10/10 - 훌륭해요

Heidi

좋아요: 객실의 편안함
Highly recommended
I was extremely impressed with the cleanliness of the hotel the staff was absolutely amazing this is a perfect place if you want to be around lots of greenery it's absolutely a great location close to the Hip Strip and the airport highly recommend
2022년 2월에 4박 숙박함
답변 제공: Doris Morgan 님, 2022년 2월 21일
Thank you for staying with us and thanks for your feedback. It was our pleasure having you.

10/10 - 훌륭해요

Ricky

좋아요: 청결 상태, 객실의 편안함
2022년 2월에 1박 숙박함
답변 제공: Doris Morgan 님, 2022년 2월 17일
Thank you for staying with us and thanks for your feedback.

10/10 - 훌륭해요

angelita

2022년 2월에 1박 숙박함
답변 제공: Doris Morgan 님, 2022년 2월 17일
Thank you for staying with us and thanks for your feedback.

8/10 - 좋아요

Monica

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Friendly staff, great price
2022년 2월에 3박 숙박함
답변 제공: Doris 님, 2022년 2월 6일
Thank you for your comments regarding your recent accommodation at Palm View Guest House. We are pleased to learn that you were impressed with the friendly staff as well as the price. Your comments will be shared with the staff. Kind regards Doris Morgan

10/10 - 훌륭해요

Betania

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast was delicious the staff was great very respectful it was peaceful enjoyed my stay will do it again 10x
2022년 1월에 4박 숙박함
답변 제공: Doris Morgan 님, 2022년 2월 4일
Thank you for staying with us and thanks for your feedback. Hope to see you again in the near future.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 객실의 편안함
Staff is AMAZING, and that’s the only good part
The staff here is absolutely amazing. Every last one of them are wonderful. Alas that’s the only positive about the place. Shower knob didn’t work, Wi-Fi only works outside the room, mold in the shower window as you can see in the pic, the breakfast they offer is actually a restaurant that’s down a hill from them and isn’t on site so you have to go down there to get it . The views in the pics are from the rooms on the top floor only. The place is in dire need of updating as it’s very dark in there. I feel bad for the employees in there because they are truly amazing people that deserve better than the place itself.
2022년 1월에 4박 숙박함
답변 제공: Doris Morgan 님, 2022년 1월 23일
Thank you for taking time out to comment on our facilities and service. We regret to learn that you were not impressed with the room in which you were assigned. The areas of concern have been investigated and corrective action has been taken regarding the deficiencies identified. A lot emphasis has been placed on customer satisfaction, and we are concerned, when we do not measure up to our customer expectation.. We have an ongoing improvement programme in place and your comments will be used as a tool to implement corrective action. As you may be aware breakfast is provided upon request. If you had asked us to prepare breakfast for you during your stay here, we would be happy to do so. We thank you for the commendations regarding the staff you came in contact with. Once again thank you for selecting Palm View Guest House. We hope you will give us the opportunity to serve you again in the future. Kind regards Doris Morgan Operations Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
It was great and easy check in and check out
2022년 1월에 1박 숙박함
답변 제공: Doris Morgan 님, 2022년 1월 14일
Thank you for staying with us and thanks for your feedback. Looking forward to seeing you again in the near future.