계단

릴랙스 리조트 여행 후기

2.5 out of 5
릴랙스 리조트
26 Hobbs Ave, Montego Bay, Saint James

이용 후기

6.8
평점 10 - 훌륭해요. 373개 이용 후기 중 70개" "
평점 8 - 좋아요. 373개 이용 후기 중 128개" "
평점 6 - 괜찮아요. 373개 이용 후기 중 83개" "
평점 4 - 별로예요. 373개 이용 후기 중 51개" "
평점 2 - 너무 별로예요. 373개 이용 후기 중 41개" "

7.4/10

청결 상태

7.4/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

이용 후기

8/10 - 좋아요

Emily

2022년 1월에 1박 숙박함

4/10 - 별로예요

Sharon

단체 여행, 가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were kind and approachable, the breakfast was good, the room was nice a big and all the rooms has sea view, However, the T.V did work in any of the rooms, the swimming pool was maintained and wasn’t accessible. The shower was old and no hot water. Overall, the hold building needs refurbishment to bring it back to the lovely Relax Resort that I remember from over the years.👍😊
2022년 1월에 3박 숙박함

6/10 - 괜찮아요

Jason

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The first room that I stayed in was terrible due to a number of reasons wasn’t kept clean and the condition of the furniture and appliances in the room were bad as well, I got my room switched and things in my room were more satisfying there was an improvement in every single way. I must say that the staff on hand were friendly and worked hard to make my stay better but overall still was an underwhelming experience staying here
2021년 12월에 7박 숙박함
답변 제공: Stacia front desk 님, 2021년 12월 12일
Hello Jason thanks for staying here at Relax Resort and for sending us your feedback. I am sorry at first that you were not satisfied with your room and I am glad that we were able to make a turn around by making sure we kept that smile going on your face for your time spent here.

6/10 - 괜찮아요

실제 이용하신 고객

Room needs interior updates, painting etc.
2021년 11월에 1박 숙박함
답변 제공: Stacia front desk 님, 2021년 12월 12일
Thanks for your feedback as we approach a new year we are happy to say that is one of our major projects that we will be taking on

6/10 - 괜찮아요

Anthony

좋아요: 객실의 편안함
It was pretty good, except for extremely poor wi fi service and rooms could do with a little touch up. Airport view was very special. Junior and Jodyann were extremely awesome. They both went above and beyond at every request.
2021년 11월에 7박 숙박함
답변 제공: Stacia front desk agent 님, 2021년 12월 12일
Thanks for staying and sending us your feedback I am glad that we were able to keep that smile going throughout your stay and we more than welcome you again in the near future

4/10 - 별로예요

Crystal

출장 여행
별로예요: 편의 시설/서비스
The property is situated on a hill which is filled with a lot of stairs. I didn't like that.
2021년 10월에 2박 숙박함

10/10 - 훌륭해요

FRANCIA

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were very helpful & friendly Breakfast was good
2021년 8월에 1박 숙박함
답변 제공: Stacia 님, 2021년 9월 2일
Thanks for your feedback

2/10 - 너무 별로예요

Whitney

2021년 8월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
The property gave me such a home-like feel! I loved it. I slept very well. Very relaxing. Furniture is outdated and could use some paint however I would definitely stay here again! The breakfast was great!
2021년 8월에 1박 숙박함
답변 제공: Stacia Front Desk Manager 님, 2021년 8월 22일
Thanks for your response oyd greatly appreciated and our aim is to keep our guest smiling

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is in a bad shape just would not stay there again !
2021년 8월에 3박 숙박함
답변 제공: Stacia front desk 님, 2021년 8월 23일
Sorry that your stay was not what you expected however the hotel will be doing some major renovation

2/10 - 너무 별로예요

Gwen L

별로예요: 청결 상태, 객실의 편안함
The room was not in good condition, and they charged a resort fee with no resort benefits. There was no food or drinks available for purchase (nor gratis), and the pool was not clean.
2021년 7월에 1박 숙박함
답변 제공: Stacia Front Desk Agent 님, 2021년 8월 10일
Hello Gwen, Thank you for your review I am sorry that I was not able to make your stay here a memorable one. Due to the pandemic we do not offer our regular amenities such as the restaurant opening 24hrs however we do offer our guests free Jamaican breakfast as well as places they can either dine or do curb side pickup. In regards to the pool at the time of your stay we were having some issues beyond our control and we have gotten that resolved and we are glad to say that the pool is fully functional now.

4/10 - 별로예요

Memuna

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 8월에 1박 숙박함

2/10 - 너무 별로예요

Marva

가족 여행
별로예요: 청결 상태, 객실의 편안함
Couldn't stay at this property no running water and appliances outdated
2021년 7월에 3박 숙박함
답변 제공: Stacia Front Desk Agent 님, 2021년 8월 27일
I am sorry that your stay here was not to your expectation and at the time of your checking in was when we had encounter water issues. I hope in the near future you may visit again so that we can make your stay more welcoming.

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
I loved the natural feel of the property. Lots of plants all around.
2021년 7월에 1박 숙박함
답변 제공: Stacia Front Desk Agent 님, 2021년 8월 2일
Thanks for your feedback

8/10 - 좋아요

Coleen

좋아요: 청결 상태
2021년 7월에 1박 숙박함

4/10 - 별로예요

Brian

별로예요: 청결 상태, 객실의 편안함
Property is old and dated. Room was hot and musty smell. Bathroom was not clean, bedding was horrible. Would not stay again
2021년 7월에 1박 숙박함
답변 제공: Stacia Front Desk Agent 님, 2021년 8월 10일
I am sorry to say Brain that your stay was not what you had expected to compensate your stay here we would love to offer you a 50% off a night if you wish to stay here again with Jamaican Breakfast free airport pick up and drop off please email the hotel directly if you would be interested.

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
별로예요: 객실의 편안함
Relax vacation
No hot water bed very hard place need fixing up staff very friendly and helpful Surroundings very nice
2021년 7월에 14박 숙박함
답변 제공: Stacia 님, 2021년 7월 21일
Thank you for your review

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Everything was a great experience
2021년 7월에 1박 숙박함
답변 제공: Stacia front desk 님, 2021년 7월 17일
Thanks for giving us your feedback we greatly appreciated it

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
Honestly property was pretty, it does need some work. But for the price it was OK . Free breakfast was amazing, the only downfall is water wasn't working that day. Need some upgrading, a little modernizing, Other than that place is good. The staff is truly amazing!!!
2021년 7월에 1박 숙박함

10/10 - 훌륭해요

Kimberly

단체 여행
좋아요: 청결 상태, 객실의 편안함
Small gem
We had an amazing time at this hotel. Our flight was significantly delayed and we booked relax resort as a last minute accommodation and received the best, authentic hospitality. Junior, Clifford, and the owner were extremely supportive throughout our stay.
2021년 6월에 1박 숙박함
답변 제공: Stacia Front Desk Agent 님, 2021년 7월 7일
Thanks Kimberly for kind review its great to know that we made your stay here FANTASTIC !!!. Looking forward to welcoming you again.

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
The property is beautiful, love the environment, it is peaceful and relaxing. The staff is friendly....This Resort is an ideal location for relaxation..Love it here..will return and also tell my friends and family about this location. We enjoyed the breakfast, Although guest can order out the other meals...The management can consider preparing these meals for Sale. We would have appreciated a bottle of water and two glasses in the room.
2021년 6월에 2박 숙박함
답변 제공: Stacia Front Desk Agent 님, 2021년 6월 29일
Hello Anonymous, Thank you for your review as we appreciate every guest feedback. It is great that we have made your stay here pleasurable as our aim is to ensure all our guest here leaves with a smile. We are taking it into consideration to have our dining fully functional not just for breakfast but for all meals (breakfast, lunch & dinner)) as we had to close down due to the pandemic. We are looking forward to seeing you in the future and to provide the service that we are known for.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 편의 시설/서비스
The property is situated virtually across from the airport, which was just what i needed.
2021년 6월에 1박 숙박함
답변 제공: Stacia Front Desk Agent 님, 2021년 6월 18일
Thanks Anonymous for your ratings and we welcome you again in the near future

8/10 - 좋아요

Donnette

좋아요: 청결 상태, 객실의 편안함
2021년 5월에 4박 숙박함
답변 제공: Stacia Front Desk Agent 님, 2021년 6월 18일
Thanks Donnette, We appreciate your feedback and we welcome you in the near future

2/10 - 너무 별로예요

실제 이용하신 고객

2021년 4월에 2박 숙박함
답변 제공: Stacia Front Desk Agent 님, 2021년 6월 2일
thanks for your feedback

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was perfect big up to the security’s hard working guys and much respect for the owner of the place
2021년 4월에 4박 숙박함
답변 제공: Stacia Front Desk Agent 님, 2021년 4월 20일
Thanks for your review and we hope to see you soon in the near future

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 12월에 1박 숙박함
답변 제공: Stacia Front Desk Agent 님, 2020년 12월 27일
Thanks for staying here at Relax Resort and for sending your feedback

2/10 - 너무 별로예요

stacyann

가족 여행
별로예요: 객실의 편안함
The hotel balcony door was jammed. Certain amenities that were advertised wasn't available. There was no where to get something to eat nearby and i wasn't informed until i was close to arrive at the hotel. There was no microwave.
2020년 11월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

2020년 11월에 3박 숙박함
답변 제공: Stacia Front Desk Agent 님, 2020년 11월 30일
Thank you for your ratings

10/10 - 훌륭해요

실제 이용하신 고객

2020년 11월에 4박 숙박함
답변 제공: Stacia Front Desk Agent 님, 2020년 11월 30일
Thank you for your ratings

6/10 - 괜찮아요

Adrian 님, Chicago

좋아요: 청결 상태
Expected better service, didnt felt safe having to use a back gate that didnt even had a security guard incase of anything.
2020년 7월에 2박 숙박함
답변 제공: Stacia Front Desk Agent 님, 2020년 11월 2일
Dear Adrian, Thank you for staying here at Relax Resort and for sending us your feedback as each guest review is greatly appreciated and used to help enhance future guest bookings.

6/10 - 괜찮아요

Yvette 님, California

단체 여행, 연인과의 여행
별로예요: 편의 시설/서비스
Its ok for what your paying i suggest renting a car its in the middle of a neighbor hood all walking is more than 30mins and the food delivery was a bit of a hastle
2020년 8월에 1박 숙박함
답변 제공: Stacia Front Desk Agent 님, 2020년 8월 31일
Thank you for staying here and for sending us your feedback.

6/10 - 괜찮아요

Jake 님, NYC

출장 여행
좋아요: 청결 상태
The property and the room overall were ok, my only problem was the fact that they stated on the page that breakfast would be provided. However, none was provided during my stay the reason I got was, because of COVID-19 they close the kitchen
2020년 7월에 2박 숙박함
답변 제공: Stacia Front Desk Agent 님, 2020년 8월 4일
Hi Jake, Thank you for staying here at Relax Resort and for sending us your feedback. I do apologize for the inconvenience that had occur during the covid19 pandemic as this has caused us to temporarily close the restaurant

6/10 - 괜찮아요

Tee 님, Atlanta

별로예요: 편의 시설/서비스
Very close to the airport..nice views from balcony..great for a short stay and a reasonable price. Bathroom walls had a few stains..there was no airport shuttle at the time of my arrival, staff member offered to drop me to the airport when I departed. No food or beverages were. Available to purchase during my stay.
2020년 6월에 1박 숙박함
답변 제공: Stacia Front Desk Agent 님, 2020년 6월 24일
Hi Tee, Thank you for staying here at Relax Resort and for sending us your feedback we have just recently started operating so we are not fully stocked as yet as we are currently in the process

8/10 - 좋아요

실제 이용하신 고객

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice ambience, vegetation, must have more food *& drink selection. Depends on crowd, bar could be open earlier & longer or go shop for your own goods. Good place to relax. Over all unique.
2020년 3월에 3박 숙박함
답변 제공: Stacia-Front Desk Agent 님, 2020년 4월 7일
Dear guest, Thank you for staying here and for sending me your feedback we do appreciate every guest input as this helps to make changes where necessary or to improve the hotel

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Lady at the Front Desk was super nice , & the pictures doesn’t do it any justice , Looks Way better in person. Very relaxing, would stay again
2020년 3월에 1박 숙박함
답변 제공: Stacia-Front Desk Agent 님, 2020년 3월 24일
Hello Guest, Thank you for staying here at Relax Resort and for sending us your feedback.

10/10 - 훌륭해요

Ricardo

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Multiple food options,serving facilities and services. Entertain for the children and young people and adukts.
2020년 3월에 4박 숙박함
답변 제공: Stacia-Front Desk Agent 님, 2020년 3월 24일
Hello Ricardo, Thank you for your candid review and for saying here at Relax Resort our management and staff are happy to know that we were able to make your stay here a fun. Looking forward to hosting both you and your family in the near future

2/10 - 너무 별로예요

실제 이용하신 고객

2020년 3월에 1박 숙박함
답변 제공: Stacia-Front Desk Agent 님, 2020년 3월 24일
Dear Guest, I thank you for your feedback however as I can see that your stay here was not to your satisfaction. Reviews and feedback helps to either enhance or make improvement where needed and thats why we rely on our guest to send us there feedbacks.

10/10 - 훌륭해요

Marjorie

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love the location of this property, I will definitely stay here again.I enjoy my 7 days of relaxing wish there was music playing or had a night of chilling and dancing by the bar.I love the grounds the gardening is beautiful.
2020년 3월에 7박 숙박함
답변 제공: Stacia-Front Desk Agent 님, 2020년 3월 24일
Hello Marjorie, Thank you for staying here at Relax Resort and for sending us your feedback our aim is to ensure that every guests that enters Relax leaves with a smile on their face and team had ensure that your stay is exactly what you needed relaxation and comfort. Thanks again

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel is nicely located on the hill with good views of the airport and ocean, a nice pool, but like most medium priced hotels in Jamaica is is run down. The beds were hard and the bathroom was old and in need of redecorating. The taps leaked and there was no water pressure. This was not a deal breaker until the A/C unit stopped working after about a 1/2 hour. After pressing different buttons on the remote it kicked back to life for another 1/2 hour. The front desk then sent someone to look at it and he was not a maintenance man but security. He pressed some buttons on the remote and it kicked into life again. So with no offers to change rooms or get it fixed, you guessed it, I spent much of the night waking up sweating and juggling the remote until it came on again. Luckily we left the next morning and I would bet that it still hasn't been fixed.
2020년 3월에 1박 숙박함
답변 제공: Alloy Front Desk Agent 님, 2020년 3월 19일
Hello Anonymous, We are sorry that you were disappointed with your stay with us, and we did call the technician to repair the A/C. Again we do apologize for the inconvenience, and appreciate that you took the time out to send this feedback so we can address the issue. Alloy-Front Desk Agent

8/10 - 좋아요

Felipe

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 3박 숙박함
답변 제공: Stacia-Front Desk Agent 님, 2020년 3월 16일
Hello Felipe, Thank you for your feedback.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Functional
Spent one night, and had a wonderful Jamaican style breakfast.
2020년 3월에 1박 숙박함
답변 제공: Stacia-Front Desk Agent 님, 2020년 3월 15일
Hello Guest, Thank you for your feedback and the Relax management and staff is grateful that we were able to make your stay here a pleasant one

6/10 - 괜찮아요

Aissatou

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 2박 숙박함
답변 제공: Alloy-Front Desk 님, 2020년 3월 12일
Hello Aissatou, Thanks for your review and looking forward to host you again.

8/10 - 좋아요

Florence

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 1박 숙박함
답변 제공: Stacia-Front Desk Agent 님, 2020년 3월 4일
Thank you Florence for your review

6/10 - 괜찮아요

Gnanasegaram

단체 여행
2020년 2월에 7박 숙박함
답변 제공: Stacia-Front Desk Agent 님, 2020년 3월 3일
Thank you for booking and for sending us your feedback

8/10 - 좋아요

Kadir

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My stay was satisfying would be much better with good internet
2020년 2월에 5박 숙박함
답변 제공: Stacia-Front Desk Agent 님, 2020년 3월 1일
Thanks for your response and thanks for staying here at Relax Resort we look forward to welcoming you again in the near future

8/10 - 좋아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
La chambre était spacieuse et propre avec tout ce qu’il fallait même une petite cuisine. Nous n’avions pas d’eau chaude par contre. Le petit déjeuner était assez sommaire .. voire trop sommaire. La piscine est agréable et bien entretenue et la localisation est pratique vraiment proche des plages. De plus ils proposent un système de navette.
2020년 2월에 2박 숙박함
답변 제공: Cordialement Agent de réception Stacia 님, 2020년 3월 3일
Merci d'être resté ici et de nous avoir envoyé votre avis car cela contribue à améliorer notre hôtel et à nous aider à apporter des modifications si nécessaire. En ce qui concerne l'option petit-déjeuner, nous essayons de faire des ajustements afin d'offrir plus d'options à nos clients. Nous nous réjouissons de vous accueillir dans un proche avenir.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 2월에 3박 숙박함
답변 제공: Stacia-Front Desk Agent 님, 2020년 2월 24일
Thank you for your feedback

10/10 - 훌륭해요

Zuleicasilva 님, Boston

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Wonderful hotel and very nice service and affordable
2020년 2월에 2박 숙박함
답변 제공: Stacia-Front Desk Agent 님, 2020년 2월 18일
Thank you for staying and for sending me your feedback. The Relax Resort management and team look forward to welcoming you again in the near future

10/10 - 훌륭해요

실제 이용하신 고객

2020년 2월에 6박 숙박함
답변 제공: Stacia-Front Desk Agent 님, 2020년 2월 18일
Thank you for your ratings

8/10 - 좋아요

실제 이용하신 고객

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a beautiful resort on the outside and it is ran by great people who try hard. The rooms and the beds were cleaned very well however it is run down in certain areas. Air conditioning worked great and the beds were good and confortable. Pool is excellent and breakfast was great! Hopefully they are able to update the rroms but they try hard and we had an awesome time and they looked after us very well! Really good people!
2020년 2월에 1박 숙박함
답변 제공: Stacia-Front Desk Agent 님, 2020년 2월 11일
Hello anonymous, Thank you for taking your time to send us your feedback and for staying here at Relax Resort. Our management and staff are pleased to know that we were able to make your stay here a pleasant one as our aim is to ensure that all our guests leaves here feeling Relax and happy. Looking for to welcoming you again in the near future.