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호텔 카사 델 마레 - 아넥스 여행 후기

4 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 15개 이용 후기 중 9개" "
평점 8 - 좋아요. 15개 이용 후기 중 3개" "
평점 6 - 괜찮아요. 15개 이용 후기 중 0개" "
평점 4 - 별로예요. 15개 이용 후기 중 2개" "
평점 2 - 너무 별로예요. 15개 이용 후기 중 1개" "

9.8/10

청결 상태

9.6/10

직원 및 서비스

10/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

이용 후기

10/10 - 훌륭해요

Sian

2019년 9월에 3박 숙박함

4/10 - 별로예요

Morgan

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Avoid Capitano and stay at other Casa del Mare’s
Our trip started off on a bad foot when we walked into the room and there were two house centipedes in the bathroom. The hotel immediately changed our room to another one on the ground floor, however we paid for a room 20m2 and received one closer to 13m2 - right in front of where the 24 hour ferries dock and take off. Not only was the room noisy (unless the air con was blasting), we woke up to another house centipede crawling on the ceiling (see photo). Since it was high season and casa del mare did not have any more rooms - they offered to place us either in an apartment an hour away by foot in Morinji or Kumbor from where we were located, but this would mean we would no longer have beach access or would have to drive to the hotel to have breakfast. They also offered another room at Casa Del Mare but we would have had to pay more for our stay (a bit ridiculous). We decided to stay since we did not have a car - but this was certainly a disappointing and surprising solution by management for encountering bugs not once but twice, in addition to the smaller room + ferry noise. Since we decided to stay, we were not offered any form of compensation or any sort of gesture for the inconvenience - again, surprising for a hotel that ranks itself 4*. Pros: the staff are incredibly friendly, breakfast and beach are great, nice little pool, there’s a few good restaurants within walking distance of Capitano (Verige 65, Adriatica), and convenient to go across the bay by ferry.
2019년 8월에 3박 숙박함
답변 제공: Casa del Mare Capitano 님, 2019년 9월 5일
Dear Mrs. Morgan, Thank you for writing you review and thank you for the praises about the staff, breakfast and our beach Bocasa. Regarding the bugs in your room, the day when you reported it, we sprayed to whole room and clean it, and also gave you the same spray just in case. We did everything we could about it. About the location, as you writted yourself, it is convenient to use the ferry boat. We can understand that you did not like the location very much, but we try to inform our guests on sites and trough messages about our location. Also we did have some alternative offers for you, but you declained all of them. We really tried to make your stay as perfect as you imagined, and we are sorry that we not succeded. Hopefully we will have a chance to host you in some of our others 6 Hotels from grupation, and make your stay better this time. Warm regards, Casa del Mare Capitano team.

10/10 - 훌륭해요

anders

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sweet place with great staff.
Fantastic room, great and very friendly staff, clean and nice. The private beach 300 meters away was superb with a good restaurant. Recommended place
2019년 7월에 1박 숙박함
답변 제공: Hotel Casa del Mare Capitano 님, 2019년 8월 2일
Dear Mr. Anders, thank you for taking the time for writing your review. It means a lot to us as a small staff to read such positive comments about us, our Hotel and of course out the beach. We hope we will have a pleasure to host you again in our Hotel. Warm regards from Hotel Casa del Mare Capitano Team.

10/10 - 훌륭해요

Yasmin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 6박 숙박함
답변 제공: Hotel Casa del Mare Capitano 님, 2019년 7월 11일
Dear Yasmin & Aleksandra, Thank you very much for your apraisal of our lovely hotel. Warm regards, Team Casa del Mare Capitano.

10/10 - 훌륭해요

Chanita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nicest staff ever !
What a nice and charming stay , special note for Paul who speaks a perfect French is the best ! He is always available, nice and fun ! Merci Paul !! The pool side is so cute and the breakfast delicious! We felt like at home and hope to come back soon !!!
2019년 6월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wir wurden auf unseren Wunsch in das Partnerhotel "Casa Del Mare Blanche" umgebucht, da dies für einen Aufenthalt mit einem Kleinkind aufgrund der Lage geeigneter erschien. Nichts desto trotz haben wir eine Nacht im Capitano verbracht. Tolles Hotel, wunderschöne, individuell, mit Liebe zum Detail gestaltete Zimmer, nettes Personal und fantastisches Frühstück. Lediglich die Lage ist äußerst ungünstig, da direkt ggü. einer Fährstation und an einer sehr viel befahrenen Straße. Nun zum Partnerhotel "Casa del Mare Blanche". Das Hotel ist wirklich ein Traum. Es liegt an einer kleinen Uferstraße direkt am Meer. Einrichtung und Zimmer sind fantastisch, Frühstück ebenfalls. Besonders hervorzuheben ist das Personal - es liest einem jeden Wunsch von den Augen ab. Unsere Tochter hat ihren 3. Geburtstag gefeiert und es wurde alles arrangiert - Torte, Geschenke, Musik, Kerzen, Luftballons. Es wurde ein unvergesslicher Tag für uns!!! Einen so freundlichen und authentischen Service gibt es selten - danke dafür!
2019년 6월에 3박 숙박함

10/10 - 훌륭해요

Philippe 님, ROCQUENCOURT

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hôtel : très bon accueil Chambres décorées avec beaucoup de gout Petit déjeuner superbe Personnel remarquable et toujours prêt à rendre service. un défaut face à l'embarcadère du Bac reste bruyant jour et nuit malgré les efforts dans les matériaux mis en place
2018년 9월에 2박 숙박함
답변 제공: Casa del Mare team 님, 2018년 11월 21일
Dear Philippe, thank you for this outstanding feedback. We truly appreciate pointing your extreme satisfaction with staff. Comments like this give us motivation to do our job as good as possible! It was pleasure to meet you. Best wishes.

2/10 - 너무 별로예요

Afshin 님, San Francisco

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
DO NOT STAY HERE. The location is dangerous, noisy and barely accessible. It is literally in front of a car-ferry terminal. There is off-site parking in a grass field that is a dangerous walk away - the road bends near the ferry terminal as cars exit and there is no side-walk. Also, the "sea-view" is actually a view of the car-ferry terminal. On the plus side the people who work there are friendly and there is a decent breakfast.
2018년 9월에 2박 숙박함
답변 제공: Casa del Mare Team 님, 2018년 11월 21일
Dear Afshin, thank you for your review. We are sorry that location was a disapointment for you, but we are sure that on our online chanels we have presented the pictures of the area. Anyway we are very sorry for your dissatisfaction and we hope that we will have opportunity to welcome you in perhaps some of other hotels in our grupation. We are sending you warm regards.

10/10 - 훌륭해요

Karin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Schönes, neues Hotel
Wir hatten eigentlich im Casa de Mare "Il capitano" gebucht, bei der Anreise wurde uns dann aber ein Upgrade ins neue Casa del Mare "Blanche" ganz in der Nähe angeboten. Da das Capitano so viele Stufen hatte, haben wir uns dann für das Blanche entschieden. Die Kette "Casa del Mare" betreibt mehrere kleine Häuser in der Bucht von Kotor. Das Blanche liegt am Hafen von Bijela und etwas ruhiger, nicht genau an der Fährablegestation wir das Capitano. Wir hatten ein neues Zimmer mit Meerblick und es gibt einen kleinen Pool und auch einen kleinen Strand. Als Willkommensgeschenk habe wir gleich einen netten Obstkorb bekommen. Das Personal war sehr bemüht und hat auch mit dem Gepäck geholfen. Das Zimmer war schön und am Abend konnte man vom Balkon aus den Kreuzfahrtschiffen beim Auslaufen aus Bucht von Kotor zusehen.
답변 제공: Casa del Mare team 님, 2018년 11월 21일
Dear Karin, it is always a special pleasure to read comments from our clients which have a conclusion amazing as yours. That is the best proof of our high level service and the most amazing reward we can have so please accept our gratitude and appreciation for taking time to publicly share your impressions. Warm regards.

8/10 - 좋아요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A unique waterside location
Brilliant staff and really special rooms. Excellent breakfast provided at very flexible times. The only real negative is noise from the vehicle ferries opposite.
답변 제공: Casa del Mare Team 님, 2018년 11월 21일
Dear Paul, thank you for sharing this positive feedback. We are truly pleased to hear that you have very much enjoyed your stay. We look forward to welcoming you back in the future. Warm regards.

10/10 - 훌륭해요

Heather

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Definitely coming back
We loved it here! The hotel itself is beautiful. Lovely décor, and perhaps the friendliest hotel staff I have ever encountered. Our room was very spacious and relaxing. Breakfast is great. Our room looked directly only the water. It was along a road but was very quiet when the windows were closed (not that the road was very loud, as it is a quiet, small village).
답변 제공: Casa del Mare Team 님, 2018년 11월 21일
Dear, we are very satisfied that you had nice and pleasant stay in our Boutique hotel. We are glad to hear that you want to stay with us again, this is the best reflection of our efforts to welcome every guest and follow with the highest level of professionalism and kindness. We wish you all the best

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Poorly located hotel
This is a small bed and breakfast located on the main road in front of the ferry crossing, nowhere anything luxurious. Plus : small but modern rooms, good breakfast Minus : Poor location as it's very noisy due to heavy traffic. Room view is on the road/parking to embark the ferry. The hotel is also quite dangerous to reach as there is no sidewalk from the parking, beach is a few hundred meters from the hotel and next to the same road. Finally,there is nothing to do around the hotel and you will need to drive at least 15min to have dinner. We decided to leave after one night (though our 2nd night was non refundable). We moved to Tivat/Porto Montenegro just a few min drive after the ferry which is a lot more pleasant with plenty of dining options and a nice waterfront sidewalk.
답변 제공: Casa del Mare Capitano. 님, 2018년 11월 21일
Dear, thank you for the nice comments about the breakfast and room. The team strives to make every guest feel at home and we do everything to make your stay unforgettable. Location is not something we can change, and we are sorry of your overall impression. We hope we will have the pleasure to welcome you again in the future. Best regards

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We stayed here on our honeymoon and found it to be the perfect place for a super relaxed holiday. Beautiful location and really well situated for travelling to other parts of the country on day trips. The staff were super helpful and always very welcoming. We really enjoyed our stay.
답변 제공: Casa del Mare Team 님, 2018년 11월 21일
Dear, thank you! We are delighted to read about your wonderful stay in our hotel! We strive to offer a memorable stay for our guests and we are glad to hear that we succeeded in that We are hoping to welcome you again. Best regards.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Marco and the rest of the staff made our stay very special.
답변 제공: Casa del Mare Team 님, 2018년 11월 21일
Dear, thank you for this outstanding feedback. We truly appreciate pointing your extreme satisfaction with staff and hotel. Comments like this give us motivation to do our job as good as possible! It was pleasure to host you. Best regards.

8/10 - 좋아요

Ida 님, Norway

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful place!
We had a really nice stay here. Beautiful rooms, most helpful and professional staff, food was great and the backyard really cosy. Would definitely come back!
답변 제공: Casa del Mare Team 님, 2018년 11월 21일
Dear, we are pleased to hear that you enjoyed staying in our hotel. We hope that you will come again, and have even better experience. Best regards from Hotel Casa del Mare Capitano.