I always try to stay at Holiday Inn Express when I travel because I can usually depend on the cleanliness and a decent breakfast. The facilities were acceptably clean, but not as clean as I expected. The staff at the front desk (when they were there) were friendly and accommodating, but other staff (i.e. breakfast staff) were rude. I even watched one customer waiting for front desk staff be completely ignored by a staff member who appeared to be helping with breakfast when asked if there was anyone to help her. The pancake machine was not loaded with batter both mornings, one morning there were no cinnamon rolls, and both mornings there was no oatmeal, and not all cereal options were available. Bread was very stale.