Dear GuestThanks for your rating of our hotel.We are very sorry not to have been able to meet your expectations.Any suggestions on how we could improve?We look forward to the pleasure of seeing you again in the future. Kind regards,Katy A-FidegnonDirectrice des services de la réception, Director of Front Office Operations

안녕하세요.저희 호텔을 방문해주셔서 감사합니다.지내시는 동안 저희 호텔에 대해 전체적으로 만족하신 것 같아 저희도 기쁩니다. 특히, 저희 호텔의 위치에 크게 만족하신 것 같아 다행입니다. 저희 호텔은 몬트리올 다운타운 근처에 위치해 있으며, 쇼핑 센터와 연결되어 있어 좋은 평가를 받고 있습니다. 다른 큰 불편함은 없으셨던 것 같아 다행입니다. 부디 저희 호텔에 머무시는 동안 몬트리올에서 즐거운 여행 되셨길 바랍니다.다음에 기회가 된다면 다시 한 번 찾아주세요. 감사합니다.Katy A-FidegnonDirectrice des services de la réception, Director of Front Office Operations

혜은님, 우선 저희 호텔을 방문해주셔서 감사합니다. 저희 호텔에 전체적으로 만족하신 것 같아 저희도 기쁩니다. 특히 객실과 직원들의 서비스에 크게 만족하셨다니 다행입니다. 저희 DoubleTree 호텔은 언제나 혜은님과 같은 여행객분들이 편하게 지내실 수 있도록 최선을 다하고 있습니다. 지내시는 동안 몬트리올 더욱 즐거운 여행 되셨길 바랍니다. 다음에 몬트리올을 여행하신다면, 저희 호텔을 다시 한 번 찾아주세요. 감사합니다. Alexandra Riva Directrice de la Réception - Expérience Client

Dear Mr Young, Thank you for your review. We are glad we met your requirements. All of the team look forward to seeing you again in the future. Kind regards, Alexandra Riva Directrice de la Réception - Expérience Client

Dear Madam,Thank you for this kind review about your recent visit.We are delighted to hear that you enjoyed your stay and appreciate your kind comments about your dining experience. We understand that meals are an important part of our guests' holidays.We are also glad that the high standards we set ourselves met your expectations.We look forward to welcoming you back.Kind regards,L'équipe Doubletree par Hilton Montreal, Deputy Manager

Thank you for your feedback. Hope to see you back soon.

Dear Madam,Thank you for this kind review about your recent visit.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be a pleasure to welcome you back on your next visit to Montreal. Kind regards,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Mr. Guest,Thank you for your kind words and taking the time to share your experience at DoubleTree by Hilton Montreal.We're elated to hear that our hotel's location met your expectations and provided a convenient base for your Montreal visit.We look forward to the pleasure of welcoming you back for another memorable stay.Kind regards,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Madam,Thank you for this kind review about your recent visit.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team. Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.It would be a pleasure to welcome you back on your next visit to Montreal. Kind regards,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Sir,Thank you for taking the time to share your feedback.We are thrilled to hear that our location provided convenient access to the Metro and the city's offerings. It is wonderful to know that our pool facilities exceeded your expectations, enhancing your stay in the heart of downtown. Our team takes great pride in maintaining the cleanliness and condition of our hotel, and your commendations confirm their hard work. We're also pleased that the amenities within your room contributed to a comfortable and enjoyable visit.We all hope to have the opportunity to welcome you back.Best wishes,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Chère Madame,Merci à vous d'avoir pris le soin de rédiger ce commentaire.Nous sommes ravis que vous ayez apprécié notre emplacement stratégique en plein cœur de la ville. Votre recommandation enthousiaste est pour nous une belle récompense.Pour un prochain séjour, nous pouvons vous réserver une chambre moins sujette aux passages.Au plaisir de vous revoir parmi nous pour un nouveau séjour à Montréal,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Chère Madame,Merci d'avoir pris le temps pour ce retour positif.Nous sommes contents que notre emplacement privilégié, la qualité du service et le confort de votre chambre spacieuse aient contribué à rendre votre expérience mémorable.Au plaisir de vous revoir à nouveau très bientôt à Montréal,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Guest,Thank you very much for your review.We are delighted to hear that our central location, the overall cleanliness of our hotel, and the convenience of having a shopping mall connected to the property met your expectations. However, we regret to hear that the noise from the rolling doors was a source of disturbance during your stay. Although our rooms are designed to minimize noise, we understand that there can occasionally be disruptions and we sincerely apologize for any inconvenience this may have caused. Regarding the absence of a microwave in your room, we do offer microwaves upon request for a small additional charge, and we are always striving to meet our guests' needs to ensure a comfortable stay.We hope to welcome you back for an improved experience next time.Kind regards,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Sir,Thank you for taking the time to share your feedback.We're thrilled to hear that our swimming pool provided a refreshing touch to your visit, and our ideal location near the shopping centre added convenience to your experience.We look forward to seeing you again.Best wishes,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Chère Madame,Merci d'avoir pris le temps pour ce retour positif.Nous nous réjouissons que la propreté des lieux ait répondu à vos attentes et que vous ayez apprécié la qualité de notre service ainsi que notre emplacement idéal.Votre satisfaction fait notre plus grand bonheur.Au plaisir de vous revoir à nouveau très bientôt à Montréal,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Chère Madame,Cher Monsieur,Merci pour ce superbe commentaire.Nous sommes contents que notre hôtel ait répondu à vos attentes !Merci d'avoir choisi notre établissement et nous espérons vous revoir bientôt !Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Madam,Thank you for this kind review about your recent visit.We're delighted to hear that the recent updates to our hotel met your expectations for comfort and tranquillity. It's wonderful to know our efforts to maintain impeccable room cleanliness have been recognised. Our team is also grateful for your appreciation of the hotel's condition and the services we provide. We continuously strive to offer well-appointed amenities for our esteemed guests.It would be a pleasure to welcome you back on your next visit to Montreal. Kind regards,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Sir,Thank you for taking the time to share your feedback.We are delighted that you enjoyed our prime location, which is ideal for discovering all the wonderful things that Montreal has to offer.We look forward to seeing you on your next visit to Montreal.Best wishes,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Madam,Thank you for this kind review about your recent visit.We are delighted to hear that you appreciated the cleanliness of our facilities and the warm welcome provided by our signature cookie. Our team takes great pride in maintaining high standards of cleanliness and guest satisfaction, and it's wonderful to know these efforts resonated with you.It would be a pleasure to welcome you back in the future. Kind regards,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Cher Monsieur,Merci d’avoir rédigé cet avis positif suite à votre séjour chez nous.Nous sommes très heureux que vous ayez apprécié l'emplacement privilégié de notre établissement au cœur du quartier des spectacles, un lieu vibrant et plein de vie.Nous espérons avoir le plaisir de vous recevoir à nouveau à Montréal.Bien cordialement,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Mr Fawad,Our sincerest thanks for this positive review of your stay at our hotel.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to seeing you again.Best wishes,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Cher Monsieur,Merci pour cet aimable commentaire !Nous sommes enchantés que votre premier séjour chez nous ait été une réussite.La satisfaction de nos clients est notre plus grande source de motivation.Nous espérons avoir le plaisir de vous recevoir à nouveau à Montréal.Bien cordialement,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Sir,Our sincerest thanks for this positive review of your stay at our hotel.It's wonderful to hear that our location consistently meets your expectations when visiting Montreal.We hope to see you again on any future visits you make to Montreal.Best wishes,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Chère Madame,Nous vous remercions pour votre fidélité, elle est notre plus belle récompense.Ce fut une joie de vous revoir et nous attendons avec impatience votre prochaine visite.Bien à vous,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Chère Madame,Merci d'avoir pris le temps pour cette évaluation.Nous nous réjouissons que vous ayez passé un bon séjour chez nous et que vous ayez apprécié la qualité de nos prestations.Au plaisir de vous revoir à nouveau très bientôt à Montréal,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Mr Sir,Thank you for taking the time to share your feedback.Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive positive feedback.We look forward to seeing you on your next visit to Montreal.Best wishes,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Sir,Please accept our sincere thanks for this kind feedback.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to seeing you on your next visit to Montreal.Best wishes,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Madam,Thank you for this kind review about your recent visit.We're pleased that you had a pleasant stay with us and appreciated our high standards.It would be a pleasure to welcome you back in the future. Kind regards,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Cher hôte,Merci pour cet avis positif.Nous sommes très heureux que vous ayez apprécié votre séjour parmi nous.Votre satisfaction reste notre plus belle récompense.Au plaisir de vous recevoir à nouveau à Montréal,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Chère Madame,Merci d'avoir pris le temps pour ce retour positif.Nous sommes contents que vous ayez passé un bon séjour parmi nous et apprécié notre belle ville.Au plaisir de vous revoir à nouveau très bientôt à Montréal,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Cher Monsieur,Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et vous remercions pour les notations que vous avez accordées à nos prestations.Au plaisir de vous recevoir à nouveau très bientôt à Montréal,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Cher Monsieur,Merci d’avoir rédigé cet avis positif.Nous nous réjouissons que votre séjour parmi nous ait été agréable et que vous ayez apprécié l'ensemble de nos prestations.Nous espérons avoir le plaisir de vous recevoir à nouveau à Montréal.Bien cordialement,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Cher Monsieur,Merci d’avoir rédigé cet avis positif suite à votre séjour chez nous.Nous sommes heureux de lire que notre établissement et notre équipe ont parfaitement répondu à vos attentes.Merci de souligner notre parfait emplacement.Au plaisir de vous recevoir à nouveau très bientôt à Montreal,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Guest,Thanks for taking the time to share your review.We're glad that our hotel's location was convenient for your concert visit. However, we apologise if the cleanliness of your room didn't meet your expectations and for any inconvenience caused due to the lack of towels and a clock. Our team is dedicated to providing exceptional service and we regret that we fell short during your stay. We pride ourselves on our newly renovated rooms and it's disappointing to hear that your experience did not reflect our standards. Please rest assured that we take your feedback seriously as we continuously strive to improve our guest experience.We hope to welcome you for an improved experience in the future to Montreal.Best regards,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Guest,Thanks for taking the time to share your review.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope to welcome you for an improved experience in the future to Montreal.Best regards,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Sir,Please accept our sincere thanks for this kind feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to have the opportunity to welcome you back on your next visit to Montreal.Very best wishes,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Cher Monsieur,Merci pour ce retour très positif.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous ayez particulièrement apprécié l'espace privilégié qu'offre notre refuge, décoré avec chaleur et élégance pour accueillir nos hôtes et leur permettre de profiter au mieux de la vue unique sur la ville tout en étant au cœur de l'effervescence du Quartier des spectacles.Votre satisfaction est notre plus belle récompense.Nous espérons avoir le plaisir de vous recevoir à nouveau à Montreal.Bien cordialement,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Cher Monsieur,Merci pour ce retour très positif.Nous sommes heureux que votre séjour dans notre établissement ait répondu à vos attentes.Votre satisfaction fait notre plus grand bonheur.Nous espérons avoir le plaisir de vous recevoir à nouveau à Montréal.Bien cordialement,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Sir,Thanks for taking the time to share your review.We're glad to hear that you found our location convenient and the breakfast to your liking. It's wonderful to know that these aspects of your stay were positive. We're sorry to hear about the issues you experienced with customer service and the noise in the hallways. We pride ourselves on our attentive service and it's disappointing to learn that we fell short in delivering a quilt to your room as promised. Regarding the disturbances caused by other guests, we have a dedicated security team available 24/7 to ensure the comfort and well-being of all our guests. We encourage guests to reach out to our front desk for immediate assistance in such situations.We hope to welcome you for an improved experience in the future to Montreal.Best regards,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Sir,Our sincerest thanks for this positive rating of your stay at our hotel.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.It would be a pleasure to welcome you back on your next visit to Montreal. Kind regards,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Madam,Thank you for taking the time to share your feedback,We're delighted to hear that you found our colleagues kind, as our team strives to offer exceptional service to all our guests. However, it's disappointing to note your concerns regarding room cleanliness and sound insulation. While we're proud of our daily housekeeping service, your feedback suggests we may have fallen short of our high standards during your stay. Concerning the sound insulation, although our rooms are designed to minimize noise, we acknowledge that at times, disturbances can occur. We have rooms with interior views that are typically quieter, which may be preferable for guests seeking a more serene environment. Please accept our sincere apologies for any inconvenience you may have experienced.We certainly hope that we can welcome you back again. Best regards,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Chère Madame,Merci d'avoir pris le temps pour ce retour positif.Nous sommes très heureux que vous ayez passé un agréable moment parmi nous et espérons que vous avez pu profiter de notre emplacement central.Votre satisfaction est notre plus belle récompense.Nous serions ravis de vous revoir très bientôt à Montréal.Bien à vous,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Cher Hôte,Merci pour cette excellente appréciation.Nous sommes ravis que vous ayez passé un agréable moment parmi nous et espérons que vous avez pu profiter de notre emplacement central, en plein cœur de Montréal.Votre satisfaction est notre plus belle récompense.Nous espérons avoir le plaisir de vous recevoir à nouveau à Montréal.Bien cordialement,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Buenas tardes señora Carla,Nos encanta que le haya gustado la ubicación de nuestro hotel el DoubleTree Montreal y las comodidades al estar dentro del centro comercial y con acceso directo al metro y a la ciudad subterránea.Se le agradece sus comentarios !!Feliz tarde y hasta la próxima.Cordialmente,Myriam V.Equipo de la Recepción.

Chère Madame,Merci d'avoir pris le temps pour ce retour positif.Nous sommes ravis d'apprendre que vous avez apprécié la situation idéale de notre hôtel, permettant un accès facile aux restaurants et commerces avoisinants. Il est également gratifiant de savoir que notre équipe vous a offert un accueil des plus sympathiques. Enfin, nous sommes enchantés que le confort de la literie vous a permis de profiter d'un sommeil réparateur.Au plaisir de vous revoir à nouveau très bientôt à Montréal,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Sir,Thank you for taking the time to share your feedback.We are pleased that we were able to meet your expectations.We look forward to seeing you on your next visit to Montreal.Best wishes,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Cher Monsieur,Merci d'avoir pris le temps de nous faire part de votre expérience chez nous.Nous regrettons sincèrement d'apprendre que votre expérience n'a pas été entièrement satisfaisante, et nous aimerions en savoir plus pour mieux comprendre vos préoccupations. Pourriez-vous nous fournir davantage de détails sur les points qui vous ont déçu ou sur les aspects que vous pensez pouvoir être améliorés ?Votre avis est précieux pour nous, car nous attachons une grande importance à la satisfaction de nos clients et sommes toujours ouverts aux suggestions et observations constructives.Nous espérons vous revoir pour un meilleur séjour.Bien à vous,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Guest,Thank you for taking the time to share your experience with us.We're thrilled to hear that you enjoyed the warm DoubleTree welcome cookie upon arrival; it's a small touch we pride ourselves on. It's also wonderful to know that you found your room to be impeccably clean, as our team works diligently to maintain the highest standards.We look forward to welcoming you back for another delightful stay.Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Sir,Please accept our sincere thanks for this kind feedback.We are pleased that we were able to meet your expectations and that our central location was ideal for your requirements.Thank you for also acknowledging our high standard of cleanliness and service.We hope to have the opportunity to welcome you back on your next visit to Montreal.Very best wishes,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director