냉장고, 전자레인지, 쿡탑, 식기 세척기
예약 가능 여부 확인

소네스타 심플리 스위트 필라델피아 마운트 로렐 여행 후기

2.5 out of 5
소네스타 심플리 스위트 필라델피아 마운트 로렐
4000 Crawford Pl, Mount Laurel, NJ

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 357개" "
평점 8 - 좋아요. 1002개 이용 후기 중 252개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 156개" "
평점 4 - 별로예요. 1002개 이용 후기 중 91개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 146개" "

7.6/10

청결 상태

7.8/10

직원 및 서비스

6.6/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

10/10 - 훌륭해요

HYUNJUNG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and comfortable
Clean and comfortable hotel with reasonable price. Want to stay again : )

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

2/10 - 너무 별로예요

Nikita

연인과의 여행
별로예요: 편의 시설/서비스
The most filthiest hotel ever!!! I had a late checking and it was so disgusted I when back to the front desk and asked for a refund. They told me that I will only be charged for one night instead of the two nights I booked.
2024년 5월에 2박 숙박함
답변 제공: Sam Saied 님, 2024년 5월 20일
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

2/10 - 너무 별로예요

vincent 님, Mount Laurel

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
S workers live here. Rooms are old and outdated. You will be taking a shower in a backed up dirty tub. If you call the front desk and don’t get an answer, then it’s probably them turning down the volume to avoid working. Not a place for families as there is perverts all over the place walking around at all hours of the night!
2024년 4월에 1박 숙박함
답변 제공: Sam Saied 님, 2024년 5월 15일
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

6/10 - 괜찮아요

George 님, Broomfield

가족 여행
별로예요: 편의 시설/서비스
Decent rate compared to other suite hotels. No services, Lobby coffee maker worked intermittently, coffee cream or sugar, basically a pretty run-down place.
2024년 5월에 4박 숙박함
답변 제공: Sam Saied 님, 2024년 5월 9일
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

2/10 - 너무 별로예요

vincent 님, Mount Laurel

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Please bring your own tools! Old appliances. Just about every drawer broke off from being old. Tub never drained. Toilet leaks. I fixed all of this and was never paid. Seems like they purposefully leave the disposal drain plug on making your dishwasher to flood.
2024년 4월에 1박 숙박함
답변 제공: Sam Saied 님, 2024년 5월 6일
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

2/10 - 너무 별로예요

vincent 님, Mount Laurel

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
For the price this place should be nicer. Old pans. One spoon, one fork, one plate. Thin stained towels. Hallways smell of dog poop. Tub always floods. Seems like there is a party every night. I could never reach front desk.
2024년 3월에 1박 숙박함
답변 제공: Sam Saied 님, 2024년 5월 6일
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

10/10 - 훌륭해요

Zaire

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Property is always clean and welcoming
2024년 5월에 3박 숙박함
답변 제공: Sam Saied 님, 2024년 5월 6일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 12박 숙박함
답변 제공: Sam Saied 님, 2024년 5월 6일
Thanks for staying with us. We appreciate your feedback!

2/10 - 너무 별로예요

vincent 님, Mount Laurel

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place is loaded with thugs and s workers. Hard to sleep through the night with all that loud music. Front desk never answers phone . Weak unsecured WiFi. Plumbing is horrible! Management is always overbooking but if u pay cash then you can stay
2024년 4월에 1박 숙박함
답변 제공: Sam Saied 님, 2024년 5월 7일
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

10/10 - 훌륭해요

Ykesha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Front Desk service. I stay here often. Always clean, never disappoints.
2024년 4월에 1박 숙박함
답변 제공: Sam Saied 님, 2024년 5월 6일
Thanks for staying with us. We appreciate your feedback!

2/10 - 너무 별로예요

vincent 님, Mount Laurel

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Manager is mad because i exposed his fraudulent ways! He turns down the ringer volume so no one can call. Over books and charges peoples cards! I have asked several times to add my stays to my account. management will lie straight to your face. I left on my terms and charged you for the maintenance that I had to do while living there. Maybe try getting up off that chair slim
2024년 4월에 1박 숙박함
답변 제공: Sam Saied 님, 2024년 5월 7일
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

2/10 - 너무 별로예요

vincent 님, Mount Laurel

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Management gets mad that I write bad reviews, BUT it is all FACTS! Plumbing is horrible!! Toilets leak. Shower pressure is weak. Every room has major problems! I feel like I can give an accurate review as I been there for months and been in almost every room. We left because i started to feel sick because of the smell and plumbing issues. The water was actually BROWN! I suspect covert cameras so watch out! They watch your every move and will purposely wait for you to go to work to enter your room for a maintenance call! I fixed the plumbing in every room I stayed in and that was for almost 5 months! Sam has yet to pay me for my service! I have 5 months of reviews to give you…stay tuned slim
2024년 4월에 1박 숙박함
답변 제공: Sam Saied 님, 2024년 5월 7일
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

2/10 - 너무 별로예요

vincent 님, Mount Laurel

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Horrible! Every room has a problem! Bring your tool bag because you will need it. Replace your own old dirty shower curtains. Look closely at your sheets as you will be shocked. Management is fake! You will think they are nice the first time, but they will show their true colors eventually. This is facts! And u know it is Sam!
2024년 4월에 1박 숙박함
답변 제공: Sam Saied 님, 2024년 5월 7일
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

2/10 - 너무 별로예요

vincent 님, Mount Laurel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Sam Saied 님, 2024년 5월 2일
I am truly sorry we did not deliver excellent guest service during your stay. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

2/10 - 너무 별로예요

vincent 님, Mount Laurel

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Plumbing is horrible. Old dated appliances. Semi working small tv. Thin stained sheets and towels. 2 forks, 1 spoon, old pans that will burn ur food unevenly. Disposal that was not installed properly. For the price this place should be nicer. No working phones in rooms. Wi-Fi is weak!! Dog poop everywhere.
2024년 4월에 1박 숙박함
답변 제공: Sam Saied 님, 2024년 5월 7일
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

6/10 - 괜찮아요

A’Khai

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
When I first stayed at this hotel, the staff made me and my fiancée feel welcomed. We checked out for almost two weeks and came back to this hotel because we had such an enjoyable experience. This time felt like the stay from HELL!!!!!!!!!! When we got there and checked in my fiancée and I went to inspect the room upon inspecting the room, she(fiancée) opened the microwave and the inside peace fell out and hit her in the head. So we went back to the front desk told what happened, no empathy was giving we were just switched to another room. Went to that room inspected it we said okay cool this one will work. So we bought our things in from the car. We was due to check out a few days later I went down and extended my reservation and we left out and went to work. I had been at work for a few hours and the CSR calls me and was like, Are you in your room? I responded and said no why is everything okay? He said yes but someone is coming to fix a maintenance issue so you have to switch rooms. Mind you I’ve only been at work a few hours. So I said give me an hour to two hours. He said ok. But I had to finish up and let my boss know I had to leave so before I got there this CSR calls me again and honestly at this point it’s HARASSMENT, because I told you I was coming. So when I get there I let them know I was there and to give me some time because of the inconvenience it will take me a few to get stuff packed up and moved. While all that is taking place i received a knock at the
2024년 4월에 1박 숙박함
답변 제공: Sam Saied 님, 2024년 4월 30일
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

2/10 - 너무 별로예요

Patrizia

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dirty sheets
2024년 4월에 2박 숙박함
답변 제공: Sam Saied 님, 2024년 4월 30일
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

2/10 - 너무 별로예요

vincent 님, Mount Laurel

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This place hires maintenance that live on property with their entire family. They are extremely nosy and speak little to no English. I wonder if background checks are done on employees. I caught the old maintenance guy staring at my wife’s ass as he acted like he had something to do right in front of my door. Boy was he surprised to see me standing there. If you call the front desk and they don’t answer, it’s probably Sam turning down the ringer volume! Sad but this is a fact!
2024년 4월에 1박 숙박함
답변 제공: Sam Saied 님, 2024년 4월 30일
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

2/10 - 너무 별로예요

vincent 님, Mount Laurel

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property has went down with the current management. They continue to house their maintenance staff and entire family, making rooms unavailable to needy families. This place has escorts and druggies walking around at all hours making it uncomfortable for a family setting. Every room I been in has a plumbing problem with the water starting off as BROWN!!!!
2024년 4월에 4박 숙박함
답변 제공: Sam Saied 님, 2024년 4월 30일
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

10/10 - 훌륭해요

Sylvia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Sam Saied 님, 2024년 4월 30일
Thanks for staying with us. We appreciate your feedback!

4/10 - 별로예요

Michelle 님, Methuen

2024년 4월에 4박 숙박함
답변 제공: Sam Saied 님, 2024년 5월 15일
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

2/10 - 너무 별로예요

Marissa 님, Summit

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Considering the hotel is the last in a long line of better quality and experienced names, they should be the best at their price point. My room smelled of smoke and the perfumed cleaner to cover it; the heater didn't work; the bathroom sink and bathtub has hair that was not mine in it and it looked like it was a week since it was cleaned; there were cobwebs in the closet; holes in the wall; and the window screen was broken. Pride in their hospitality is seriously lacking.
2024년 4월에 2박 숙박함
답변 제공: Sam Saied 님, 2024년 4월 16일
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

4/10 - 별로예요

Zakil

별로예요: 직원 및 서비스
2024년 4월에 2박 숙박함
답변 제공: Sam Saied 님, 2024년 4월 15일
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

8/10 - 좋아요

johnny 님, Catonsville

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Sam Saied 님, 2024년 4월 15일
Thank you for staying with us. We appreciate your feedback!

6/10 - 괜찮아요

Alisha

가족 여행
좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Not what the picture showed
2024년 4월에 1박 숙박함
답변 제공: Sam Saied 님, 2024년 4월 15일
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

10/10 - 훌륭해요

Zakil

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Super friendly and helpful staff
2024년 4월에 1박 숙박함
답변 제공: Sam Saied 님, 2024년 4월 11일
Thank you for staying with us. We appreciate your feedback!

8/10 - 좋아요

A’Khai

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bed was amazing, showers was amazing, the only downfall is the wear some burn holes in the carpet and a few of the male staff wasn’t greatest and the cabinets and walls need a thorough wipe down
2024년 4월에 3박 숙박함
답변 제공: Sam Saied 님, 2024년 4월 11일
Thank you for staying with us. We appreciate your feedback!

6/10 - 괜찮아요

Donna

I experienced some maintenance issues with the door, not locking in the first room. I was transferred to another room and experience the toilet handle a little loose other than that it was a fair experience.
2024년 4월에 2박 숙박함
답변 제공: Sam Saied 님, 2024년 4월 11일
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

4/10 - 별로예요

Nelson

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Outdated and also had a curry smelling order and the front desk was in shambles
2024년 4월에 1박 숙박함
답변 제공: Sam Saied 님, 2024년 4월 22일
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

4/10 - 별로예요

Mozart 님, CHICAGO

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Completely run down and under maintained
2024년 4월에 3박 숙박함
답변 제공: Sam Saied 님, 2024년 4월 9일
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

10/10 - 훌륭해요

Judas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Sam Saied 님, 2024년 4월 11일
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

4/10 - 별로예요

Jonathan

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was on the first floor. This same group of people were talking as loud as they could outside my room. One of the cabinet doors was falling off as well as one of the handles on the drawer. The plates and glasses that were available in the room were scratched and dirty. I only stayed at this hotel because of the location of the event I was going to.
2024년 4월에 2박 숙박함
답변 제공: Sam Saied 님, 2024년 4월 9일
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

2/10 - 너무 별로예요

Michael

별로예요: 직원 및 서비스
Never ever go here. They cancelled my room 5 min after check in. Then they charged me anyway. Argumentative, rude, they hung up on me twice.
2024년 4월에 1박 숙박함
답변 제공: Sam Saied 님, 2024년 4월 8일
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

10/10 - 훌륭해요

Aaron

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was good..
2024년 3월에 3박 숙박함
답변 제공: Sam Saied 님, 2024년 4월 1일
Thank you for staying with us. We appreciate your feedback!

6/10 - 괜찮아요

Monica Helena Teixeira da

반려동물 동반 여행, 가족 여행
좋아요: 숙박 시설 상태 및 시설
Room is very good with clean sheets and towels, but the room is not clean properly. There’s hair and dust everywhere, things behind sofa and bed, dirty paper in the cabinet….
2024년 3월에 1박 숙박함
답변 제공: Sam Saied 님, 2024년 4월 1일
Thank you for staying with us. We appreciate your feedback!

4/10 - 별로예요

vincent 님, Mount Laurel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Sam Saied 님, 2024년 3월 26일
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

2/10 - 너무 별로예요

vincent 님, Mount Laurel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Sam Saied 님, 2024년 3월 25일
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

6/10 - 괜찮아요

Rupert

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
In need of upgrade, holes curtains and black duct tape holding the dish washer together. I was in room 138.
2024년 3월에 4박 숙박함
답변 제공: Sam Saied 님, 2024년 3월 15일
Thank you for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

vincent 님, Mount Laurel

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 3박 숙박함
답변 제공: Sam Saied 님, 2024년 3월 15일
Thank you for staying with us. We appreciate your feedback!

6/10 - 괜찮아요

vincent 님, Mount Laurel

아이를 동반한 가족 여행, 출장 여행
별로예요: 숙박 시설 상태 및 시설
Not happy with the dog poop outside. I did not notice I smushed a big chunk until I got inside. House keeping has a problem with handing out 3 towels for a one bedroom suite with 3 people!!!!
2024년 2월에 1박 숙박함
답변 제공: Sam Saied 님, 2024년 3월 4일
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

6/10 - 괜찮아요

vincent 님, Mount Laurel

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Housekeeping communication needs improvement. Example: I hand over my comforter to be cleaned and returned and I have to chase down house keeping to get it back.
2024년 2월에 2박 숙박함
답변 제공: Sam Saied 님, 2024년 2월 26일
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Next time you can call the front desk if you need anything and we will deliver it to your room, please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

10/10 - 훌륭해요

vincent 님, Mount Laurel

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Overall not bad but definitely needs improvement in the house keeping communication! I should not have to get an interpreter just for toilet paper and sheets. It’s always an argument when I ask for extra linen! I did pay for 3 people!!!!! I also noticed very bad plumbing in every unit I have been in. Maintenance is horrible! I discovered a new disposal that was installed but failed to remove the drain plug!
2024년 2월에 3박 숙박함
답변 제공: Sam Saied 님, 2024년 2월 26일
Thank you for staying with us. We appreciate your feedback!

6/10 - 괜찮아요

James

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The furniture was in poor shape, the lighting was miserable, electric outlets didn't work, 1 of 2 lamps in the room didn't work and the other had about a 12 watt bulb. I wouldn't recommend this place.
2024년 2월에 2박 숙박함
답변 제공: Sam Saied 님, 2024년 2월 23일
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

4/10 - 별로예요

Holly

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room was generally dirty, stains on wall, and picture across from bed. Vinyl floor had foot prints. Dog barking in next room all night. No remote for tv, no coffee maker and front desk didn’t seem to be bothered to remedy situation. Housekeeping came to door about an hour before check out to see if we were checking out then tapped in her watch a few times to move us along. Won’t return.
2024년 2월에 1박 숙박함
답변 제공: Sam Saied 님, 2024년 2월 23일
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

2/10 - 너무 별로예요

Kiara

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room smelled like trash due to there was food in the garbage from previous people that stood in that room Then when I called front desk she simply told me to throw it away myself, there was no hot water they didn’t bother to call and say they are fixing the issue they never fixed the issue of no hot water next morning still no hot water they acted like they did not care couldn’t shower with warm water meanwhile is winter ! Sheets had stains just over all horrible hotel
2024년 2월에 2박 숙박함
답변 제공: Sam Saied 님, 2024년 2월 23일
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

8/10 - 좋아요

Seirra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 2박 숙박함
답변 제공: Sam Saied 님, 2024년 2월 20일
Thank you for staying with us. We appreciate your feedback!

4/10 - 별로예요

Marilyn

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Sam Saied 님, 2024년 2월 20일
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

10/10 - 훌륭해요

Oleksandr

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
not bad for that price
2024년 2월에 4박 숙박함
답변 제공: Sam Saied 님, 2024년 2월 20일
Thank you for staying with us. We appreciate your feedback!