โBEST staff. My mom and I visited for 10 days, and the entire staff here is so helpful, kind and hard working. They all deserve a raise, especially Jackie, Tamisha and Ray. Katie also helped us out with a late checkout, and we're so thankful for that. Everybody made our stay here memorable. The hotel is clean, and if you're into pool parties, they have those too once in a while (not every day). The pool and gym are nice. The hotel is also located in a convenient part of LB, with shops and stores...
โWe loved our stay! It was so much fun to be on the boat. The beds were comfy and very clean. Being out on the water was a treat! We walked to dinner and walked back feeling safe. Would absolutely stay again!โ
โI was very satisfied with the numerous charging ports available for various devices.
However, I was a bit disappointed with the restaurant on the first floor โ the food didnโt quite live up to its price. The teriyaki chicken, in particular, had an unpleasant smell and taste.
On the other hand, the room was very clean, the network speed was excellent, and the staff were friendly and helpful.โ
โThis is our third time staying here and not our last. We are walking distance from all our favorite places. Itโs a must if youโre visiting long beachโ
โEasiest check in and out I've had possibly ever, fresh towels and bed made daily. Didn't touch our things, good value for location, placed in correct section...thank you for the hospitality โ
โThe hotel and ground were clean and in great condition. Our room was spotless and the amenities were plentiful. The staff were all very nice and friendly. Plenty of parking though the price was a bit steep. Queen Mary is walking distance. Overall we would stay again. โ
โI stayed at Hilton Long Beach for 4 nights, and it was, quite honestly, an experience I would rather forget.
When I first checked in and entered my room, I was shocked to find a large industrial air purifier or similar machine running in the middle of the room. It was immediately clear that the room had not been properly prepared for a guest.
When I raised this issue with the front desk, their response was passive and dismissive. They spoke in a tone that made it obvious they were annoyed and...
"I was very satisfied with the numerous charging ports available for various devices.
However, I was a bit disappointed with the restaurant on the first floor โ the food didnโt quite live up to its price. The teriyaki chicken, in particular, had an unpleasant smell and taste.
On the other hand, the room was very clean, the network speed was excellent, and the staff were friendly and helpful."
"I stayed at Hilton Long Beach for 4 nights, and it was, quite honestly, an experience I would rather forget.
When I first checked in and entered my room, I was shocked to find a large industrial air purifier or similar machine running in the middle of the room. It was immediately clear that the room had not been properly prepared for a guest.
When I raised this issue with the front desk, their response was passive and dismissive. They spoke in a tone that made it obvious they were annoyed and simply said they would โremove it.โ Even that took far too long.
I emailed Hilton Customer Service about this issue. I was told I would hear back from the hotel within 3 days. That never happened. In fact, not a single person contacted meโnot during my 4-day stay, not by the time I checked out, and not even now, long after my return home. Itโs hard not to feel like I was just ignored, possibly because Iโm Asian and they figured the problem would โgo awayโ once I checked out.
Hiltonโs customer support was equally disappointing. They never followed up to see whether my complaint was resolved or even acknowledged.
I chose Hilton because of its globally recognized brand and reputationโbut clearly, I expected too much. Maybe others have had better experiences, but mine was nothing short of awful.
Poorly prepared rooms, apathetic staff, no follow-up, and a complete failure in customer care.
That is what Hilton Long Beach gave me.
Never again."
