룸, 더블침대 2개 | 책상, 다리미/다리미판, 무료 유아용 침대, 무료 WiFi
예약 가능 여부 확인

페어필드 인 앤드 스위트 바이 메리어트 머스키건 노턴쇼어스 여행 후기

2.5 out of 5
페어필드 인 앤드 스위트 바이 메리어트 머스키건 노턴쇼어스
1520 E Mount Garfield Road, Muskegon, MI

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 613개 이용 후기 중 319개" "
평점 8 - 좋아요. 613개 이용 후기 중 198개" "
평점 6 - 괜찮아요. 613개 이용 후기 중 54개" "
평점 4 - 별로예요. 613개 이용 후기 중 24개" "
평점 2 - 너무 별로예요. 613개 이용 후기 중 18개" "

9.0/10

청결 상태

9.2/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice location
2024년 4월에 1박 숙박함
답변 제공: Heather 님, 2024년 4월 22일
Hi Anthony, thank you for the glowing review! We are happy you enjoyed your stay.

10/10 - 훌륭해요

Lisa

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff is friendly and extremely helpful. Rooms are basic but clean. Breakfast options are quite limited though.
2024년 3월에 2박 숙박함
답변 제공: Heather 님, 2024년 4월 8일
Hi Lisa, thank you for your review! We are so happy to hear our staff was accommodating. We take pride in our Midwest hospitality. We appreciate your feedback about our rooms, and breakfast service.

10/10 - 훌륭해요

Ina

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was very polite the room and pool area was very clean
2024년 4월에 1박 숙박함
답변 제공: Heather 님, 2024년 4월 8일
Hi Ina, thank you for your review! We appreciate the shoutout to our staff, and we are so happy you enjoyed the pool. Hope to welcome you back soon!

10/10 - 훌륭해요

Billie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly check in!! Clean and quiet!
2024년 4월에 1박 숙박함
답변 제공: Heather 님, 2024년 4월 8일
Hi Billie, thank you for the wonderful review! We are so happy to hear you enjoyed your stay.

10/10 - 훌륭해요

J

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Heather 님, 2024년 4월 8일
Thank you for the wonderful review! We are happy you enjoyed your stay.

6/10 - 괜찮아요

Steven Burns

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Disappointed when traveling with family.
2024년 3월에 4박 숙박함
답변 제공: Heather 님, 2024년 4월 2일
Hi Steven, thank you for your review. We are sorry for any inconveniences you faced during your stay. We appreciate your feedback.

10/10 - 훌륭해요

Krista

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was wonderful and helpful
2024년 3월에 2박 숙박함
답변 제공: Heather 님, 2024년 4월 2일
Hi Krista, thank you for your wonderful review. We are so our staff was accommodating, and happy you enjoyed your stay.

10/10 - 훌륭해요

LaVeta

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Alissa was great. Helped however she could.
2024년 3월에 1박 숙박함
답변 제공: Heather 님, 2024년 3월 29일
Hi LaVeta, thank you for your great review, and employee shoutout! We are so happy you enjoyed your stay.

6/10 - 괜찮아요

Karen

출장 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
Front desk staff never at front desk. Only a note to call on the phone. Bathroom lock was broken. Did not request joining room and teceived one
2024년 3월에 1박 숙박함
답변 제공: Heather 님, 2024년 3월 18일
Hi Karen, thank you for your feedback. I apologize for the inconveniences you faced during your stay. These have been addressed with staff. We appreciate you taking the time to let us know.

10/10 - 훌륭해요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nick was a very nice and professional young man
2024년 3월에 1박 숙박함
답변 제공: Heather 님, 2024년 3월 11일
Hi Melissa! Thank you for your wonderful review, and staff shout out. We appreciate your feedback!

10/10 - 훌륭해요

Patricia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our stay was perfect. The people working the front desk were wonderful.
2024년 3월에 1박 숙박함
답변 제공: Heather 님, 2024년 3월 4일
Hi Patricia! We are so happy to hear you enjoyed your stay. Thank you for your review!

10/10 - 훌륭해요

Michelle M

연인과의 여행
The staff at this hotel are exceptionally wonderful. They genuinely care that you have a comfortable and enjoyable stay. I really appreciated their warmth and hospitality.
2024년 2월에 1박 숙박함
답변 제공: Heather 님, 2024년 2월 12일
Hi Michelle, thank you for your glowing review! We appreciate your feedback greatly, and will make sure this is shared with our team. Hope to welcome you back again soon!

10/10 - 훌륭해요

Karen

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Heather 님, 2024년 1월 29일
Hi Karen, thank you for your wonderful review. We appreciate your feedback, and are happy you enjoyed your stay!

10/10 - 훌륭해요

Deborah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Heather 님, 2024년 1월 18일
Hi Deborah, thank you for the excellent review! We are happy to hear you enjoyed your stay.

4/10 - 별로예요

Craig

가족 여행
별로예요: 청결 상태, 직원 및 서비스
Extremely long check in time, room had broken tile and broken wall plaster in the bath room. Carpet in hallway torn at the seam, potential tripping hazard. Room rate too high for condition of property.
2023년 12월에 1박 숙박함
답변 제공: Nick 님, 2023년 12월 18일
Craig, I am so sorry to hear that your experience was less than satisfactory at our property. I have shared your feedback with our teams to improve our guest experience and ensure this was an isolated incident. I am hopeful that in the future you can return and have a better experience with us. Thank you again for your feedback and have safe travels!

10/10 - 훌륭해요

Sandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location was close to 2 places I needed to be at so that is why I chose Fairfield. The rooms were clean and the staff was nice.
2023년 12월에 2박 숙박함
답변 제공: Heather 님, 2023년 12월 14일
Hi Sandra, thank you for your review! We appreciate you taking the time to provide us feedback. Happy to hear you enjoyed your stay!

2/10 - 너무 별로예요

Kadredra

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Could of been been better if the elevator didn’t get stuck and had to use stairs all night… tub wasn’t clean at all but the best staff there is Sarah from front desk she rocked absolutely amazing
2023년 12월에 1박 숙박함
답변 제공: Heather 님, 2023년 12월 14일
Hi Kadredra, thank you for your review. We appreciate you taking the time to provide us feedback about the property, and the shoutout to our staff.

8/10 - 좋아요

matt

2023년 11월에 4박 숙박함
답변 제공: Heather 님, 2023년 12월 14일
Hi Matt, thank you for your review. We hope you enjoyed your stay!

10/10 - 훌륭해요

Jessica

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Heather 님, 2023년 12월 14일
Hi Jessica, thank you for your stunning review! We appreciate you taking the time to provide us feedback. Happy to hear you enjoyed your stay!

10/10 - 훌륭해요

Kim

2023년 11월에 1박 숙박함
답변 제공: Heather 님, 2023년 12월 14일
Hi Kim, thank you for your amazing review! We are happy to hear you enjoyed your stay, and we appreciate you taking the time to provide us feedback.

8/10 - 좋아요

Jill

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was clean and comfortable. There were many restaurants nearby. Beware of the additional parking fee added to the charge. It was just a plain parking lot so I think it's just one of those hidden charges.
2023년 9월에 2박 숙박함
답변 제공: Heather 님, 2023년 12월 14일
Hi Jill, thank you for your review. We appreciate you taking the time to provide us feedback!

10/10 - 훌륭해요

Craig

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
location somewhat difficult to find after sunset, but the property was clean and close to all needs.
2023년 10월에 1박 숙박함
답변 제공: Heather 님, 2023년 12월 14일
Hi Craig, thank you for your review! We appreciate your feedback, and glad you had a good stay.

10/10 - 훌륭해요

Terrence

2023년 10월에 1박 숙박함
답변 제공: Heather 님, 2023년 12월 14일
Hi Terrence, thank you for your review! We appreciate you taking the time to provide us feedback. Happy to hear you enjoyed your stay!

10/10 - 훌륭해요

Monique

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No complaints. Clean and helpful staff.
2023년 10월에 2박 숙박함
답변 제공: Heather 님, 2023년 10월 26일
Hi Monique, thank you for your review! We love hearing you enjoyed your stay, and we hope to welcome you back again soon!

8/10 - 좋아요

porsha

2023년 10월에 1박 숙박함
답변 제공: Heather 님, 2023년 12월 14일
Hi Porche, thank you for your review!

8/10 - 좋아요

James N

출장 여행
좋아요: 편의 시설/서비스
It was clean and neat. The breakfast was just ok
2023년 10월에 2박 숙박함
답변 제공: Heather 님, 2023년 10월 13일
Hi James, thank you for your review. I apologize that breakfast did not meet your expectations, and am sorry for any inconveniences that may have caused you. Thank you again for taking the time to provide us feedback.

10/10 - 훌륭해요

Ryan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff.
2023년 10월에 1박 숙박함
답변 제공: Heather 님, 2023년 10월 13일
Hi Ryan! Thank you for your review. We appreciate you taking the time to provide us positive feedback about our staff.

10/10 - 훌륭해요

Mario 님, La fayette

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to lake and attractions
2023년 9월에 1박 숙박함
답변 제공: Heather 님, 2023년 10월 10일
Hi Mario, thank you for your review. We are happy to hear you enjoyed your stay, and the lake!

10/10 - 훌륭해요

Dainius

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Heather 님, 2023년 10월 10일
Thank you for your review! We are delighted to hear you enjoyed your stay.

10/10 - 훌륭해요

Beth

2023년 9월에 4박 숙박함
답변 제공: Heather 님, 2023년 10월 10일
Hi Beth, thank you for your review! We are so happy to hear you enjoyed your stay, and we hope to welcome you back soon!

8/10 - 좋아요

Anika

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Heather 님, 2023년 10월 10일
Hi Anika, thank you for your review!

2/10 - 너무 별로예요

Cathlin

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: Heather 님, 2023년 9월 19일
Thank you for your review! I apologize for any inconveniences you faced, and appreciate your feedback.

6/10 - 괜찮아요

Terry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
I made a reservation for a King with sofa bed and when I checked in the reservation they had on file was for two double beds. There were no King with sofa rooms available so after I returned to the desk, they discounted the room to reflect the price of the 2 doubles. In addition, the elevator was not working. However, the breakfast was excellent and the room was very clean.
2023년 9월에 1박 숙박함
답변 제공: Heather 님, 2023년 9월 19일
Hi Terry, thank you for your review. We appreciate your feedback, and are sorry for any inconveniences you faced during your stay.

10/10 - 훌륭해요

Vickie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Heather 님, 2023년 9월 7일
Hi Vickie, thank you for your review. We are happy to hear you enjoyed your stay!

10/10 - 훌륭해요

Jayesh

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent staff.
2023년 8월에 4박 숙박함
답변 제공: Heather 님, 2023년 9월 7일
Hi Jayesh, thank you for your review. We are happy to hear you enjoyed your stay!

6/10 - 괜찮아요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Gentleman cleaning in the lobby was very nice and had seen me walking outdoors. He took the time to let me know about a one mile hiking trail around the property. So nice of him.
2023년 8월에 1박 숙박함
답변 제공: Heather 님, 2023년 9월 7일
Hi Susan, thank you for your review. We are happy to hear our staff was able to assist you during your stay.

10/10 - 훌륭해요

Bruce

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Heather 님, 2023년 9월 7일
Hi Bruce, thank you for your review. We are happy to hear you enjoyed your stay!

10/10 - 훌륭해요

Jayesh

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet
2023년 8월에 5박 숙박함
답변 제공: Heather 님, 2023년 9월 7일
Hi Jayesh, thank you for your review!

10/10 - 훌륭해요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location was convenient for our travel. Too bad it was foggy and raining. Restaurant suggested by staff had a good water view and good pizza.
2023년 8월에 1박 숙박함
답변 제공: Heather 님, 2023년 8월 22일
Thank you for your review! We appreciate your feedback, and are happy you enjoyed your stay.

6/10 - 괜찮아요

William

2023년 8월에 2박 숙박함
답변 제공: Heather 님, 2023년 9월 19일
Thank you for your review! We appreciate your feedback.

10/10 - 훌륭해요

Jayesh

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean & Quiet.
2023년 8월에 2박 숙박함
답변 제공: Heather 님, 2023년 8월 17일
Hi Jayesh, thank you for your review. We appreciate your feedback!

4/10 - 별로예요

Karen

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
No staff at front desk upon arrival nor at just about any other time that I was in the lobby area. Was told room was not clean upon check in and then the room reserved was not available. Was put into one bed room for three adults. Then moved to two double bed small room. Next morning I went to lobby and thankful there was at that time a lady at the desk who was able to get me into a room like I had made reservation for other than tub accessible. I was very thankful for that lady. Sad I didn’t get her name. Card keys were not working. Had to get remade three times to finally get one to work. Breakfast items were not replenished very well. Very disappointing stay.
답변 제공: Nick 님, 2023년 8월 5일
Thank you for your feedback Karen. I apologize that your experience was less than satisfactory. I have shared this feedback with my team for improvement, and I am hopeful that we can improve our services for your next stay. Please feel free to reach out to us directly with any additional feedback on ways we could improve. Thank you again and safe travels!

10/10 - 훌륭해요

CHRISTOPHER

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Great place to stay
The employees are wonderful. Especially the gentleman who ran the breakfast buffet. The hotel is clean but needs to be updated.
2023년 7월에 2박 숙박함
답변 제공: Heather 님, 2023년 8월 3일
Hi Christopher, thank you for your review. We are happy to hear you enjoyed your stay, and we hope to welcome you back soon!

10/10 - 훌륭해요

denny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 3박 숙박함
답변 제공: Heather 님, 2023년 8월 3일
Thank you for your review. We appreciate the feedback!

2/10 - 너무 별로예요

Tonya

연인과의 여행
별로예요: 직원 및 서비스
Did not get to find out what it was like to stay here overnight. We booked a king suite. Said suite was to include a king size bed, a sofa, and enough room for us to maneuver around each other. We arrived late after spending time with family. We checked in and were given a key to room 211. We loaded the cart with all of our luggage and belongings; most of these items being things we needed to attend our son’s wedding the following day. Pushed the cart to the elevator and arrived at the room. Once inside, we found 2 rinky dink double beds, no sofa, and a tiny little room. Um, not what I booked and certainly not what I paid $400 for. We go back downstairs with the assumption a mistake has been made and ask the lady at the desk about this. Turns out there was a “maintenance issue” with our room and they were fully booked. Don’t you think this was something that should’ve been disclosed when we arrived? Ordinarily when two people book a room and it’s just the two of them they expect to be sharing the bed. My husband and I have shared a bed for 22 years and we like a certain amount of space when we sleep - hence the king bed. We contacted Expedia who immediately found us a different hotel with a king suite, chairs, and an actual king bed at a lower price and refunded us the difference. I would absolutely not recommend this hotel if this is the way they choose to handle things. Let’s just not tell the guest that they will not be getting what they paid for. How ridiculous!
2023년 7월에 2박 숙박함
답변 제공: Nick 님, 2023년 8월 5일
Thank you for sharing your experience on your recent stay. Receiving a warm welcome and the room you booked sets the tone for a great stay, and I apologize that your stay was not up to your standards, or ours. I have shared this feedback with my team to ensure this is an isolated incident and that we can improve upon this in the future. Thank you again for your feedback and safe travels.

10/10 - 훌륭해요

Jonathan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything went according to plan.Check in was smooth.Room looked clean. I would recommend this hotel.
2023년 6월에 1박 숙박함
답변 제공: Heather 님, 2023년 7월 13일
Thank you for your review. We appreciate you taking the time to provide feedback. Hope to welcome you back soon!

2/10 - 너무 별로예요

Desiree

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
I was told Marriot NOW requires a 3-night stay for a guest to receive housekeeping services (what does that mean?. Why would I pay almost $500.00 for two nights and have limited housekeeping services. Then the property told me that due to short staffing at this location, I would not receive ANY housekeeping services. So I had to empty my own trash and get fresh towels from the front desk.
답변 제공: Heather 님, 2023년 6월 8일
We apologize for your frustration Desiree, and appreciate your feedback. This has been brought to management's attention.

10/10 - 훌륭해요

Kenneth

가족 여행
좋아요: 청결 상태
It was a good location for us. Very comfortable. Breakfast was just so so. Nothing great. Staff was pleasant. Wish the TV was mounted on the wall higher. It was hard to see laying down. We had a nice stay.
2023년 5월에 2박 숙박함
답변 제공: Heather 님, 2023년 6월 8일
Hi Kenneth, thank you for your feedback. Your concerns have been brought to management's attention. We are happy to hear you enjoyed your stay, and hope to welcome you again soon!

6/10 - 괜찮아요

Pierre

La place a besoin d être revampé... Chambre pas nettoyé de facon journaliere. Manque de papier de toilette. Déjeuner pas beaucoup de choix.
2023년 5월에 2박 숙박함
답변 제공: Nick 님, 2023년 5월 19일
Thank you for your review, Pierre. I apologize for falling short of meeting your expectations with design and decor, as well as our daily cleaning. Rest assured, your feedback has been shared with the appropriate teams for areas of improvement. We value your feedback and appreciate you taking time to review your stay.

10/10 - 훌륭해요

Pulin

좋아요: 청결 상태, 직원 및 서비스
2023년 5월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 9일
Thank you for your great review, Pulin!