“The cottage has everything a family needs but the communications around check-in was very poor and hotels.com's customer service was unwilling to provide any assistance. I would have thought some level of quality control helped justify hotels.com's commission. Either way, the cottage is managed by the building next door and this is where you need to go to collect the key. ”
“I just loved loved loved loved loved staying here — the owners are wonderful. Extremely hospitable and helpful. It has a local Japanese vibe that you don’t get in some places
The rooms were super comfortable and well heated, breakfast was yummy.
Thank you for the warm hospitality ”
“The Lotte Arai is the best hotel for skiing and onsen. Super soft endless powder snow on the gorgeous mountain hills and the slopes were adventurous and super exciting. The expert++ slopes can be another surplus if you are expert level. The onsen is luxury level. Sitting in the hotel water with snow falling on your head, especially at Lotte's well groomed onsen is unforgettable.
The food at the hotel is not luxury level and limited as the location is all on its own with the city being 20-30 mins...
“If I will be in this town again someday, I will stay again at this hotel. All hotel members are really good. Especially every breakfast was great. Thanks for all your service. ”
“The overall vibe of the hotel is kind of lived in and quiet. It definitely needs a little update here and there while still being able to preserve the aesthetic of Japan culture and touches. There was only one other guest staying but for some reason it showed as completely booked out. Unfortunately, the showers and onsen has select opening times so you couldn't shower either in the morning or evening, it was one of those times and can't remember but that was slightly inconvenient. Like we...
“Very nice and cozy place to stay at. The owners are very nice and kind. It was a pleasure to spend the time there. I really enjoyed having a drink with the owner.
The place is at the top of a mountain with a beautiful scenery. The place is mostly for ski resort, but I used it to go around the area and visit some local attractions.”
“Delightfully friendly and kind hosts.
Very clean place. Simple rooms, with everything you need, and shared washrooms. Nice breakfast. The shuttle to the lift is nice (although also easily walkeable in 10-15 minutes). The onsen bath downstairs is a definite bonus.”