Check-in location was about 1 mile away from the actual property which is okay because it was already mention on the listing. Listing mention that there is a free wifi on room, I double checked and asked when I check-in, was told that should be OPEN wifi which you can connect. There was no open wifi, every room equipped with its own router, which is protected wifi, the password was not given, during my 2 days stay there called multiple times to the front desk and inquire about the wifi and was told first time that they are working with the IT support to get it for me and they will call back, they lied. on my 2nd call I got different response, that I need to get the wifi password from the Property owner, when I told them I don't know any property owner I paid you guys and you need to fix this issue, and they said you booked from EX*** talk to them. I called them and they checked with the hotel and then told me that they are working with their IT to get it fixed for me, and they will call me back, again no response.
The air conditioner was broken on one bedroom, and the inside temperate was about 95 degree, very hot and un-pleasant.
The exhaust fan on one bathroom was broken.
The sofa bed had broken mattress.They room service was non-existent, called them 2nd day to get more towels etc and they never showed up. Disposing trash is another nightmare, you need to get the trash out of the room and then go few blocks away dragging trash with you to dispose off in trash compator