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리버 오크스 리조트 여행 후기

2.5 out of 5
리버 오크스 리조트
590 River Oaks Dr, Myrtle Beach, SC

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 836개 이용 후기 중 290개" "
평점 8 - 좋아요. 836개 이용 후기 중 245개" "
평점 6 - 괜찮아요. 836개 이용 후기 중 152개" "
평점 4 - 별로예요. 836개 이용 후기 중 76개" "
평점 2 - 너무 별로예요. 836개 이용 후기 중 73개" "

7.8/10

청결 상태

7.2/10

직원 및 서비스

6.6/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

6.2/10

친환경

이용 후기

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 7박 숙박함

6/10 - 괜찮아요

Heather

아이를 동반한 가족 여행
별로예요: 청결 상태
The condo set up is nice. Our condo was covered in black hair, my son’s comforter had a white substance on it that looked suspicious and unwashed. The neighbors were doing drugs and it was blowing into our condos vent system. Some guy was asking my daughter weird questions at the pool. Security was horrible. People were inconsiderate of children being in the pool and smoking, doing drugs there, when none was allowed. The out door halls were full of trash and someone had a car hood on the 3rd floor?!?. This place is over priced compared to other condos in the area that have way more amenities.
2023년 7월에 7박 숙박함

2/10 - 너무 별로예요

iryna

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Customer service is not professional, was looking more than 1 hours to find a building, finally the third times reach customer service the building number was provided incorrectly, inside the room the front door luck was missing, toilets out of order, room is very poor quality and doesn’t cost this money I paid. Don’t recommend anyone
2023년 7월에 1박 숙박함

8/10 - 좋아요

Rob

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good
Villa was really nice. Master bedroom vent barely worked. Very little cold air came out of vent.
2023년 5월에 2박 숙박함

2/10 - 너무 별로예요

John

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place is disgusting. We had a late check in so we had to stay 2 nighy but i demanded a refund the next day and we left. There is MOLD in the units dirty q tips and toilet paper on the floors. The dishwashers have dirty dishes that smelled like they hed been in there a month. Do not waste your money. Absolutly the worst place ever to stay. And to top it off i had to fight to get my money back. Absolutely the absolute worst place on the face of the earth. Also staff has nerve to say "well good luck finding a new place".....less then 5 min we had a new 2 bedroom ocean front room booked for cheaper then this nightmare. Stay away from this place at all cost.
2023년 4월에 4박 숙박함

2/10 - 너무 별로예요

WILLIAM

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 2박 숙박함

10/10 - 훌륭해요

Brian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 3박 숙박함

6/10 - 괜찮아요

Michael Robert

좋아요: 직원 및 서비스
Close to the pool.. Did not like the fact that the check in closed at 5:00 PM. Did not like that no maid service at all.
2022년 8월에 14박 숙박함

2/10 - 너무 별로예요

Arnett

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My family has rented condos at River Oaks fir several years. This has been the worst experience we have had. The unit was nicely decorated but it was not clean. One of the bedrooms had a horrible odor. We kept looking for a dead rodent because the room smelled so bad. There were spider webs everywhere. The patio area was disgusting. There was a nest of bugs and one dirty chair. The master bedroom had a broken bed that was propped up with a piece of cardboard. The second bathroom had a ceiling air vent that was barely hanging on the ceiling. The washer stopped working after one wash. And to top it off, in the second night we were locked out of the unit for two hours because the door code stopped working. We called every number we could find, only to get voice mail. We finally stopped a security guard driving in the parking lot. He called maintenance and they answered for him. The gentleman was rude and said he was only there for the owners and not renters. We finally find someone from beaches rentals to help reset the code when qe didn't even rent through beaches, yet we were expected to know to call them. Terrible experience.
2022년 8월에 7박 숙박함

8/10 - 좋아요

Beverly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice resort that needs better maids
My initial unit that i was assigned wasn't fit for human occupancy. It was filthy !!!! I went back to the office and let them know how gross it was and i wouldn't stay there. She called the super of the cleaning crew and was told it had been cleaned. I shared with her i didn't live in filth and i wouldn't there either. I was given a better unit that was much cleaner. It had a leaking toilet in one of the bathrooms and the screened patio had holes in the screens but was cleaner than the first unit. The cleaning crew definitely need to be retrained!!
2022년 7월에 7박 숙박함

2/10 - 너무 별로예요

Santana

2022년 7월에 4박 숙박함

2/10 - 너무 별로예요

Said

별로예요: 청결 상태
2022년 7월에 3박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Roaches everywhere
2022년 7월에 4박 숙박함

6/10 - 괜찮아요

Sandra

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Poor condition and Outdated in THE FAIRWAYS
Booked 2 room for a FAMILY vacation. The rooms were on two different sites. One room was in good condition. The other room had a decent working air condtioner and excellant washer and dryer but it was dirty with ants and roaches. I deserve to have the cleaning fee returned since I had to clean and disinfect the condo. One bed only had three wheels. The toliet was cracked and the plumbing sucked.
Peeling Paint
Unfinished walls
Cracked toliet
The wheel bed frame
2022년 7월에 5박 숙박함

4/10 - 별로예요

Rosita

2022년 7월에 4박 숙박함

2/10 - 너무 별로예요

Abdelhaq

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A bad experience
The reception was Awful!!!!!!!No one knew what they were doing. And they sent us to the wrong and most disgusted place, and somebody’ suit cases were still in there. And after so many call, I finally got to talk to someone who could not help. So I had to look for a hotel the night and the rest of my vacation.
2022년 7월에 4박 숙박함

4/10 - 별로예요

Robert

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The condo was dirty. Had to clean the ceiling fan before putting on as dirt/dust was hanging off it. Carpet was stained and dirty. Had to keep shoes on. Expedia stated that hair dryer was included, was not, so had to buy one. Although picture showed pool was in back of condo, had to drive to one of the pools.
2022년 6월에 7박 숙박함

2/10 - 너무 별로예요

Nicholas Wilson

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My boyfriend and me booked a room on Expedia for 5/27/22. After we paid for the room, it said we owed $19 at property. Check in states it was at 3:00 pm. We arrived around 2pm. We were told check in was at 4 and we were unable to complete paperwork and staff member was very rude. We came back at 3:30 pm. The staff member did allow us to complete paperwork. We were then told we owed an additional $60 and 100 deposit. When asked about the price we paid on expedited, they said expedited had hidden fees and did not pay them fully for the room. States we still owed their resort fees. We paid the amount owed. We were unable to get into the room until 7pm. When we got into the room, the smoke alarm was going off. The office stated there was nothing they could do but maintenance would check it out the next morning. I asked if they were fine with the fact that we paid more money then was supposed to, didn’t get into the room until 7pm, and now will be up all night listening to a smoke alarm going off. We ended up taking the smoke alarm off the wall and took battery out.
2022년 5월에 1박 숙박함

8/10 - 좋아요

Margaret 님, Coatesville

2022년 6월에 4박 숙박함

2/10 - 너무 별로예요

Keshia

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Rhis place had roaches. Theycwere cleaned to par. Covers were rolled up from previous guest and just thrown in the closets. Stove abd refrigerator was not cleaned. Frease spots all over rhe stove and the refrigerator had sticky red sauce over it
2022년 5월에 2박 숙박함

10/10 - 훌륭해요

james

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was happy
2022년 5월에 2박 숙박함

10/10 - 훌륭해요

Jeanne

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice
2022년 5월에 2박 숙박함

10/10 - 훌륭해요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The place was huge!, and very white and clean. Also in a nice, quieter area but definitely made you feel comfortable and at ease. Price was great too!
2022년 4월에 2박 숙박함

10/10 - 훌륭해요

sherris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bday trip
Everything was nice always a pleasure stay there.
2022년 5월에 2박 숙박함

2/10 - 너무 별로예요

Carla M

2022년 5월에 1박 숙박함
답변 제공: Management 님, 2022년 5월 27일
Thank you

8/10 - 좋아요

Janice

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked the area because of convenience. The unit was nice but needs updating.
2022년 5월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Family Time
Unit was clean but definitely needed work Bathroom had some black mold between peeling wallpaper and shower It also needed painting. It could use more decor to make it a more welcoming place. Furniture was very comfortable Basically only slept there. Didn’t use stove or kitchen
2022년 5월에 4박 숙박함
답변 제공: Management 님, 2022년 5월 27일
Thank you we will look into these concerns

2/10 - 너무 별로예요

Kizzy

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was horrible. Bug infested, dirty linens, and rude customer service. I had to request a refund due to the conditions of the property.
2022년 4월에 2박 숙박함
답변 제공: Management 님, 2022년 5월 27일
Thank you we apologize that you had these issues

8/10 - 좋아요

LaTonya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The pull out couch was broke but we made it work.
2022년 4월에 2박 숙박함
답변 제공: Management 님, 2022년 5월 27일
Thank you

10/10 - 훌륭해요

CAROLYN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
AMAZING
2022년 4월에 2박 숙박함
답변 제공: Management 님, 2022년 5월 27일
Thank you

2/10 - 너무 별로예요

Christopher

좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I never stayed at River Oaks. They switched me to barefoot resort and the place was old furniture
2022년 4월에 3박 숙박함
답변 제공: Management 님, 2022년 5월 27일
thank you we apologize you had these issues

10/10 - 훌륭해요

Timothy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The scenery is absolutely beautiful
2022년 4월에 2박 숙박함
답변 제공: Management 님, 2022년 5월 27일
Thanks

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태
2022년 4월에 2박 숙박함
답변 제공: Management 님, 2022년 5월 27일
thank you

10/10 - 훌륭해요

Charlie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I was shocked
The hotel we stayed at was beautiful we did not expect to enjoy it that much that was our first time there and she loved it so we will definitely be coming back again for that special occasion
2022년 4월에 3박 숙박함
답변 제공: Management 님, 2022년 5월 27일
Thank You

2/10 - 너무 별로예요

Roderick

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I requested handicap access because my husband couldn’t use stairs, when we finally got our room it was on the 3rd floor without elevators!
2022년 4월에 3박 숙박함
답변 제공: Management 님, 2022년 5월 27일
Thanks

10/10 - 훌륭해요

Jere

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was very nice, clean and safe.
2022년 4월에 2박 숙박함

2/10 - 너무 별로예요

Roderick

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 4월에 2박 숙박함

4/10 - 별로예요

Bryan

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the property was terrible
2022년 4월에 2박 숙박함

2/10 - 너무 별로예요

Ivory

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The room
2022년 4월에 5박 숙박함

2/10 - 너무 별로예요

Melissa

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It was good
2022년 4월에 4박 숙박함

10/10 - 훌륭해요

Lindsey Queen

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved it
2022년 4월에 2박 숙박함

8/10 - 좋아요

Rise

2022년 4월에 2박 숙박함

6/10 - 괜찮아요

Jerith

2022년 3월에 3박 숙박함

10/10 - 훌륭해요

jason

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 3박 숙박함

4/10 - 별로예요

Dana

별로예요: 직원 및 서비스
2021년 12월에 2박 숙박함

6/10 - 괜찮아요

Lakeida

가족 여행
별로예요: 숙박 시설 상태 및 시설
The furniture was old and most of it was broken (pull out couch couldn’t come out, chairs/coffee table had screws missing so me had to be careful not to fall. Batteries missing from the bedroom remotes and minimal pots to use. All of the TVs were small
2021년 12월에 2박 숙박함

2/10 - 너무 별로예요

Annette

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I tried to check in 12/17/21. Not being told your check in area is open just from 9a-5p. I came after hours and the address given did not have a unit number or any instructions where to go. In the middle of the night I had no where to sleep had to set up another reservation for the weekend. Ridiculous. And your reservations team also had no way to help me. I think this was a scam. And I would like my money back please
2021년 12월에 2박 숙박함

10/10 - 훌륭해요

Arthur

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location
2021년 10월에 3박 숙박함

6/10 - 괜찮아요

quesha

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 9월에 3박 숙박함

2/10 - 너무 별로예요

April

단체 여행
별로예요: 청결 상태, 직원 및 서비스
Save your money, don't rent here....
I booked 4 rooms for a total of 16 people....16, spending right around $2000 for the weekend. Figuring when I booked 4 rooms they would be near each other. NOPE, we we weren't even in the same vicinity. Rooms were not ready at the same time, one room had a service dog staying and they put them on the 3rd floor....how inconvenient. Rooms were dirty, dirty towels in the linen closet on the floor, dirty steak knife in the kitchen sink, air conditioning that didn't work, 2 out of 3 pool passes didn't work. Definitely now worth almost $2000! We will NOT ever stay here again.
2021년 9월에 2박 숙박함