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Hakuba Tokyu Hotel

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Luxury
4.0 star property
9.4

Exceptional

Mountain retreat with hot springs

Steaming outdoor onsen pools invite weary skiers to soak beneath falling snowflakes after exhilarating days on the slopes. Free shuttles transport guests to nearby ski fields. Two restaurants and massage therapists offering aromatherapy treatments complete this rejuvenating alpine retreat.

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
The current price is ₩197,845
₩245,922 total
Jun 14 - Jun 15
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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 15

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3729 for adults and JPY 932 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property caters to LGBTQ+ guests
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Hakuba Tokyu Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hakuba Tokyu Hotel?

As of May 22, 2026, prices found for a 1-night stay for 2 adults at Hakuba Tokyu Hotel on Jun 14, 2026 start from ₩197,845, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property.

What time is check-in at Hakuba Tokyu Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hakuba Tokyu Hotel?

Check-out is at 11 AM.

Where is Hakuba Tokyu Hotel located?

Located near the slopes, this Hakuba hotel is in the mountains, within 1 mi (2 km) of Hakuba Ski Jumping Stadium and Hakuba Happo-One Ski Area, and close to winter sports such as cross-country skiing and snowshoeing. Hakuba Iwatake Ski Resort and Hakuba 47 Winter Sports Park are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.4

Exceptional

9.6

Cleanliness

8.8

Location

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 72 out of 96 reviews
Rating 8 - Good. 19 out of 96 reviews
Rating 6 - Okay. 4 out of 96 reviews
Rating 4 - Poor. 1 out of 96 reviews
Rating 2 - Terrible. 0 out of 96 reviews

Reviews

Verified

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, very comfortable, good breakfast buffet, and hospitality of all staff
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities
This was a great stay in every aspect and would do it again. The service was excellent. At the same time, I'd probably rent my ski's from the big ski place in town rather than here next time to get a more experienced fitter.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing on all counts, legendary breakfast beyond wildest dreams and expectations, a cornucopia of delights. I will return and recommend to anyone and especially my friends and family
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

HUNG CHE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here for a week for a late March ski holiday . The hotel is very comfortable and spacious. staff is very friendly and helpful . The small downside is the service and food options were limited maybe due to towards the end of season . But overall enjoy the staying a lot .
Stayed 6 nights in Mar 2025
Verified

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was awesome. Service top notch. Rooms clean and views are spectacular. Only complaint if any was the pillows were uncomfortable. Would definately come back again.
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

John

Liked: Amenities
Excellent and friendly staff, always eager to help with any questions. Shuttle is great. Loved that the ski rental shop is right in the hotel. I wish the hot springs was a bit bigger and had more amenities but it was a nice way to relax after a day of skiing. The bar and restaurant is not open during the day which we didn’t realize. All in all a great hotel though.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with great facilities. Free shuttles available to and from the slopes. Individual locker’s provided if you are bringing your own snowboards/skis. Drying room you can use. Self laundry/dryer facilities available to use. Onsen free to use after each day on the slope. We also booked a massage with Lily for last night and she was fantastic together with an aromatherapy treatment. They also provide Yamato Black cat service from the hotel so I can send your bulky snowbag straight to the airport so you don’t have to lug it around whilst you continue exploring other parts of Japan.
Stayed 4 nights in Feb 2024
Verified

10/10 Excellent

CHEE WOON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice out door hot spa

Loves the out door spa. See snow falling down as you soak in the hot water. The place is wonderful. Pricing is very reasnable.
Stayed 2 nights in Dec 2024
Verified

6/10 Okay

Ben

Liked: Cleanliness, staff & service
The restaurant option closes at 8pm. Something the staff did not explain upon check in. The bar doesn’t open till 4pm in the afternoon. Again, something the staff did not explain. They don’t have any vending machines with food options. Seriously so no food on site after 8pm and nothing available to eat. They don’t have vending machines with Beer or Liquor options. There were no towels in the shower area. Yes they give you an Onsen towel and small towel in a tote bag but come on. Have proper towels for the room for when you shower. Lastly, their shuttle service doesn’t run until after the first bus from Hakuba t Nagano runs so we had to take Taxi’s into the town-1.5KM.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We wish we had more time!

We loved our stay at the Hakuba Tokyu Hotel! We only had 2 nights in the area but wish we could have stayed longer. The hotel provides a free shuttle to the Happo One Gondola (and other ski resorts if necessary) and to the train station - very helpful! It is in an excellent location - close to the Happo One Gondola and plenty of places to eat. We ate in the hotel itself and the food and service were excellent. The onsen was incredibly clean and relaxing. We would definitely recommend this hotel and would stay here again!
Verified

8/10 Good

amirudin

Average
Stayed 5 nights in Dec 2024
Verified

8/10 Good

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is great. A bit of a walk (15-20 minute) to the village. The town offers a shuttle bus which take you to the ski locations and stops at a variety of drop off locations. It would be nice if the hotel would offer their shuttle, then you would not have to wait for the town shuttle or pay the expensive taxi rates (if you could get a taxi). Allot of walking or better yet bring a car.
Stayed 4 nights in Feb 2023
Verified

10/10 Excellent

bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have never had such helpful staff member .Romain acted like a tour guide as well as English speaking contact at the hotel.He new about ,lift tickets ,the ski resorts ,rental gear,restaurants,taxis ,clubs and bars,transport to and from Hakuba ,bus time tables ,etc etc . And he did it all with a smile on his face and helped make our holiday a beauty! The hotel has a very good spa and bus services run to ski fields pretty regularly .
Stayed 7 nights in Feb 2023
Verified

8/10 Good

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious clean room and ensuite. Nice hotel with friendly staff. The hotel was very covid conscious and clean. It is well located and the Hakuba valley shuttle bus stops at the hotel. While the buffet breakfast was nice, the on-site French restaurant - Chamonix was disappointing. The staff made us pre-order food when we booked the table and we couldn’t adapt meals to cater for gluten free. The food was OK but the overall dining experience was underwhelming.
Stayed 10 nights in Mar 2023
Verified

10/10 Excellent

alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encantó! Nos sentimos como en casa! Todo muy lindo y lleno de detalles
Stayed 6 nights in Mar 2026
Verified

8/10 Good

Lorne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little dated but great hotel
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Mariko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スキー場が近くにあり、雪の白馬三山もお部屋から見る事も出来、丁度桜満開。近隣の環境も抜群。 ホテルの従業員のサービスは、素晴らしく。温泉の温質も良いし、広い。お部屋も清潔で、とても良い休暇がとれました。リピーターとなっている。
Stayed 1 night in Apr 2025
Verified

8/10 Good

Tatsushiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
手入れの行き届いた素晴らしいホテルです。駅や街から遠く交通の便がないので、買い物や食事は少し不便です。
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

ho yin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
三星價錢五星服務及住宿
Stayed 4 nights in Feb 2024
Verified

10/10 Excellent

Takashi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ロケーション・サービス・食事・温泉どれをとっても全て満足レベルです。また来シーズンも家族で訪れたいです。
Stayed 2 nights in Mar 2023
Verified

10/10 Excellent

Wei Li

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
適合家族旅遊滑雪行程很棒的地點，滑雪完可以享受飯店內的溫泉消除疲勞真是享受
Stayed 2 nights in Jan 2023
Verified

10/10 Excellent

Mayumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
落ち着いた雰囲気で、とても過ごしやすかったです。
Stayed 1 night in Sep 2022
Verified

10/10 Excellent

Hideki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

清潔で落ち着ける

白馬乗鞍岳登山を終えて夫婦で利用しました。 エントランス、ロビー、廊下、客室ドアのライティングに至るまで清潔で品が良い。所々に花が活けてあり落ち着きと快さを感じた。 朝食の味付け、種類豊富で満足しました。テーブルにも短くカットしたカーネーションが飾られていた。鳥のからあげと餃子を他の品に変更があってもよいかと思いました。 ウェルカムドリンクが少々薄かったこと、帰り客を送るドアマンがいなかったことは残念でした。全体的な雰囲気は気に入ったので機会があればまた利用したいと思います。
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

Josef

Liked: Cleanliness, property conditions & facilities, room comfort
Alles im Preis inbegriffen, Spa, Frühstück und Wasche kann gewaschen werden!
Stayed 2 nights in Jun 2022
Verified

10/10 Excellent

Tomoyuki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
静かでのんびりできます
Stayed 1 night in Mar 2022