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Reviews of Nagoya Tokyu Hotel

4.5 out of 5
Nagoya Tokyu Hotel
4-6-8 Sakae, Naka-ku, Nagoya, Aichi-ken

Reviews

9.0

Wonderful

Rating 10 - Excellent. 674 out of 1066 reviews" "
Rating 8 - Good. 277 out of 1066 reviews" "
Rating 6 - Okay. 69 out of 1066 reviews" "
Rating 4 - Poor. 19 out of 1066 reviews" "
Rating 2 - Terrible. 27 out of 1066 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Nagoya Tokyu Hotel on May 20, 2024
Thank you very much for your review. We are very happy to know that you are satisfied with your stay. We look forward to your next visit.

10/10 Excellent

Yuriko

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
コンシェルジュには何度もお世話になりました。ホテルの従業員の方は、皆さん大変親切で、素晴らしいおもてなしをしてくださいました。また利用したいホテルです。
Stayed 4 nights in May 2024
Response from 名古屋東急ホテル on May 15, 2024
この度は、名古屋東急ホテルをご利用いただき、誠に有難うございました。 当館のスタッフをご評価いただき、重ねて御礼申し上げます。今後もよりよいサービスを提供できるよう努めてまいります。 またのお越しを心よりお待ちしております。

10/10 Excellent

Jiang, Pearland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service!
Stayed 4 nights in Apr 2024
Response from Nagoya Tokyu Hotel on May 3, 2024
Thank you very much for your review. We are very happy to know that you are satisfied with your stay. We look forward to your next visit.

10/10 Excellent

Kelly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel located close to public transportation. Staff is very helpful and accommodating. The room was a large size with plenty of space and extremely comfortable beds.
Stayed 2 nights in Apr 2024
Response from Nagoya Tokyu Hotel on May 2, 2024
Thank you very much for your review. We are very happy to know that you are satisfied with your stay. We look forward to your next visit.

10/10 Excellent

Bin

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 4 nights in Apr 2024
Response from Nagoya Tokyu Hotel on May 2, 2024
Thank you very much for your review. We are very happy to know that you are satisfied with your stay. We look forward to your next visit.

8/10 Good

shigeaki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was good but I did not received VIP treatment.
Stayed 1 night in Apr 2024
Response from Nagoya Tokyu Hotel on Apr 28, 2024
Thank you very much for your review. We are very happy to know that you are satisfied with your stay. Your original reservation was a superior twin room A 29.7m2 and we upgraded your room to superior twin room B 31.5m2 as a VIP treatment. We apologize if there was no explanation regarding this matter upon check-in. Hope you will have another opportunity to stay with us again in the future.

10/10 Excellent

Yuehua

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet. The downside is that they don't offer free gym.
Response from Nagoya Tokyu Hotel on Apr 28, 2024
Thank you very much for your review. We offer our gym with 3,300JPY. It includes gym, sauna and swimming pool. If you reserve a room on the executive floor. you will have free access to all of them.Hope you will have another opportunity to enjoy our facilities.

10/10 Excellent

Yan

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice stay. Staff are nice, room was clean and nicely offered two bottles of water. Location is good, close to bus station and city center.
Stayed 4 nights in Apr 2024
Response from Nagoya Tokyu Hotel on Apr 28, 2024
Thank you very much for your review. We are very happy to know that you are satisfied with your stay. We look forward to your next visit.

6/10 Okay

Elamin

Business traveler
Liked: Cleanliness
Poor location and service.
Stayed 4 nights in Apr 2024
Response from Nagoya Tokyu Hotel on Apr 25, 2024
Thank you very much for your review. We are located in Sakae which is the second largest down town in Nagoya. Hope you will have another opportunity to visit us again to have the better experience.

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. A little away from the train station is really my only problem with the hotel. Really all i want in a stay.
Stayed 1 night in Apr 2024
Response from Nagoya Tokyu Hotel on Apr 22, 2024
Thank you very much for your review. We are very happy to know that you are satisfied with your stay. We look forward to your next visit.

10/10 Excellent

KIN-TONG

Liked: Cleanliness, staff & service, property conditions & facilities
Solid hotel. Only complaint is that the bathroom ventilation is not strong enough to keep up with the shower, but that is nitpicking.
Stayed 2 nights in Apr 2024
Response from Nagoya Tokyu Hotel on Apr 22, 2024
Thank you very much for your review. We are very happy to know that you are satisfied with your stay. We look forward to your next visit.

6/10 Okay

Chok Chong David

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel is old and needs to be upgraded, bed and bathroom, TV is tiny
Stayed 2 nights in Apr 2024
Response from Nagoya Tokyu Hotel on Apr 17, 2024
Thank you very much for your review. We are very sorry that you did not like our bed and bathroom. We appreciate your valuable opinion. Hope you will have another opportunity to stay with us again.

8/10 Good

Sharon

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Great hotel. excellent staffs. everyone we came across was very professional and friendly. The hotel itself is a bit outdated, the rooms were very dim but the size of the room is HUGE. you don't get that in Japan! There's pay parking and its right underneath the hotel which is a plus! there's a drug/ cosmetic store right next to the hotel. Will definitely come back when we visit Nagoya again.
Stayed 1 night in Apr 2024
Response from Nagoya Tokyu Hotel on Apr 25, 2024
Thank you very much for your review. We are very happy to know that you are satisfied with your stay. We look forward to your next visit.

2/10 Terrible

Hoi Tung

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no aircon even in March and the temperate outside is 20 degree. It was not marked in the hotel detail. Spend quite a lot of time to communicate with staff just to get a fan
Stayed 4 nights in Mar 2024
Response from Nagoya Tokyu Hotel on Apr 15, 2024
Thank you for your review. We sincerely apologize the room temperature was too high. We will try our best to improve our service. Hope you will have another opportunity to stay with us again.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is Gorgeous! The staff ia A in service! I just spent a week there and cant say enough how i was treated! The staff has some of the best customer service ive ever experienced!. The restaurants were very good and the room attendants were amazing. I cant wait to go back, i will definitely stay there again and recommend this hotel. I have nothing negative to say. Thank you for a wonderful stay ❤️ Christy P.
Stayed 5 nights in Apr 2024
Response from Nagoya Tokyu Hotel on Apr 11, 2024
Thank you very much for the review. We are very happy to hear how satisfied you are with our staff. We will keep making effort to improve our service. Hope you will have another opportunity to visit us again.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a beautiful hotel. There's a bus stop right in front of the property. The staff were very helpful even though it seemed usually hectic.
Stayed 4 nights in Apr 2024
Response from Nagoya Tokyu Hotel on Apr 9, 2024
Thank you very much for your review. We are glad to know that you are satisfied with our staff. We look forward to your next visit.

10/10 Excellent

Janet, Rochester HIlls

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful stay
Stayed 3 nights in Mar 2024
Response from Nagoya Tokyu Hotel on Apr 2, 2024
Thank you very much for your review. We are glad to know that you had a wonderful stay with us. We look forward to your next visit.

10/10 Excellent

Wing Ho

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended
Stayed 2 nights in Mar 2024
Response from Nagoya Tokyu Hotel on Mar 21, 2024
Thank you very much for your review. We feel honored to know that you are satisfied with our service. We look forward to your next visit.

10/10 Excellent

Jose

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly and helpful staff, they spoke good English. The hotel has a club with gym, pool and sauna/spa facilities, it costs around 5000 yen for a day pass (I got 2000 off for my first time, so I paid 3000) and it’s really worth it; while the gym does not have many machines for weight training, it’s clean and well kept. The pool is big and well taken care off with separate swimming lanes. Finally, there’s a sauna, a hot and cold jacuzzi, and a shared bathroom with showers, razors and an assortment of grooming utensils (note that people are naked here if that makes you uncomfortable). This was a really relaxing experience and sets you up for sleeping quite nicely! I’d recommend going later in the day, they close at 9pm.
Stayed 1 night in Mar 2024
Response from Nagoya Tokyu Hotel on Mar 20, 2024
Thank you very much for your review. We are glad to hear that you liked our facilities so much. Please note that our fitness (gym, sauna an\d swimming pool) is 3,300JPY. We look forward to your next visit.

10/10 Excellent

Allin

Traveled with family and small children
Nice hotel right on the center of nagoya city just few minute away from shopping area
Stayed 4 nights in Mar 2024
Response from Nagoya Tokyu Hotel on Mar 18, 2024
Thank you very much for your review. We are happy to know that you are satisfied with our location and service. We look forward to your next visit.

10/10 Excellent

Amanda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really beautiful hotel. Lots of shopping and restaurants nearby. Would stay here again!
Stayed 2 nights in Mar 2024
Response from Nagoya Tokyu Hotel on Mar 15, 2024
Thank you very much for your review. We are very happy to know that you are satisfied with our location and shopping area nearby. We look forward to your next visit.

10/10 Excellent

Allin

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Nagoya Tokyu Hotel on Mar 15, 2024
Thank you very much for your review. We feel honored to know that you are satisfied with our service. We look forward to your next visit.

10/10 Excellent

Stephen

Stayed 2 nights in Mar 2024
Response from Nagoya Tokyu Hotel on Apr 1, 2024
Thank you very much for your review. We feel honored to know that you are satisfied with our service. We look forward to your next visit.

8/10 Good

Yui Kwan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Mar 2024
Response from Nagoya Tokyu Hotel on Mar 7, 2024
Thank you very much for your review. We feel honored to know that you were satisfied with our service. We look forward to your next visit.

8/10 Good

Yau Chun

Traveled with family
Liked: Cleanliness, staff & service, amenities
All staff are very helpful
Stayed 1 night in Feb 2024
Response from Nagoya Tokyu Hotel on Feb 29, 2024
Thank you very much for your review. We feel honored to know that you were satisfied with our service. We look forward to your next visit.

8/10 Good

Aya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from 名古屋東急ホテル on Mar 21, 2024
この度は名古屋東急ホテルをご利用いただきありがとうございます。また、ご丁寧にご評価いただきお礼申し上げます。今後も引き続きご満足いただけるホテルを目指して精進してまいります。またのご来館をお待ちしております

10/10 Excellent

CHANGHEE

Stayed 2 nights in Feb 2024
Response from Nagoya Tokyu Hotel on Feb 22, 2024
Thank you very much for your review. We feel honored to know that you were satisfied with our service. We look forward to your next visit.

10/10 Excellent

MIHYEON

Stayed 2 nights in Feb 2024
Response from Nagoya Tokyu Hotel on Feb 22, 2024
Thank you very much for your review. We feel honored to know that you were satisfied with our service. We look forward to your next visit.

10/10 Excellent

Leung

Stayed 2 nights in Feb 2024
Response from Nagoya Tokyu Hotel on Feb 22, 2024
Thank you very much for your review. We feel honored to know that you were satisfied with our service. We look forward to your next visit.

10/10 Excellent

CHANGSUK

Stayed 3 nights in Feb 2024
Response from Nagoya Tokyu Hotel on Feb 22, 2024
Thank you very much for your review. We feel honored to know that you were satisfied with our service. We look forward to your next visit.

6/10 Okay

KENICHI

Stayed 1 night in Feb 2024
Response from 名古屋東急ホテル on Feb 20, 2024
この度は名古屋東急ホテルをご利用いただきありがとうございます。また、ご丁寧にご評価いただきお礼申し上げます。またのご来館をお待ちしております。

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
気持ちの良い、コストパフォーマンスの良い滞在でした
出張でエグゼクティブフロア ダブルルームを1泊利用させて頂きました。 価格に対してサービスが良く、ロケーションも繁華街に近く、特典で駐車料金が無料となり、非常にコストパフォーマンスの良い宿泊となりました。 ホテルマンの方々は皆必ず挨拶をして頂けるし、困ったそぶりをしただけで声をかけて頂けました。 本当にありがとうございました。 最後に一点だけ、気になったのが洗浄トイレのリモコンの電池残量の警告でした。
Stayed 1 night in Feb 2024
Response from 名古屋東急ホテルでございます。 on Feb 13, 2024
この度は名古屋東急ホテルをご利用いただきありがとうございます。また、ご丁寧にご評価いただきお礼申し上げます。ご料金や特典等のサービスにご満足いただけましたようで大変嬉しく思っております。洗浄トイレのリモコンの電池残量に関しましては早急に確認させていただきます。今後も引き続きご満足いただけるホテルを目指して精進してまいります。またのご来館をお待ちしております

10/10 Excellent

simon

Stayed 3 nights in Feb 2024
Response from Nagoya Tokyu Hotel on Feb 7, 2024
Thank you very much for your review. We feel honored to know that you were satisfied with our service. We look forward to your next visit.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Nagoya Tokyu Hotel on Feb 5, 2024
Thank you very much for your review. We feel honored to know that you were satisfied with our service. We look forward to your next visit.

10/10 Excellent

Hyun Joo

Stayed 2 nights in Jan 2024
Response from Nagoya Tokyu Hotel on Feb 5, 2024
Thank you very much for your review. We feel honored to know that you were satisfied with our service. We look forward to your next visit.

10/10 Excellent

TAKEHITO

Stayed 1 night in Jan 2024
Response from 名古屋東急ホテル on Feb 2, 2024
この度はご宿泊いただきありがとうございます。受付や清掃のスタッフをご評価いただきこころよりお礼申し上げます。今後もお客様にお気に召していただけますようサービス向上に精進してまいります。またのお越しをお待ちしております。

10/10 Excellent

YEE TIM

Stayed 1 night in Jan 2024
Response from Nagoya Tokyu Hotel on Jan 29, 2024
Thank you very much for your review. We feel honored to know that you were satisfied with our service. We look forward to your next visit.

10/10 Excellent

Gay Doh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nagoya Tokyu Hotel on Jan 26, 2024
Thank you very much for your review. We feel honored to know that you were satisfied with our service. We look forward to your next visit.

6/10 Okay

Shaw Jiun

Stayed 1 night in Jan 2024
Response from Nagoya Tokyu Hotel on Jan 23, 2024
Thank you very much for your review. We look forward to your next visit.

10/10 Excellent

mitsuharu

Stayed 1 night in Jan 2024
Response from 名古屋東急ホテル on Jan 17, 2024
この度は名古屋東急ホテルをご利用いただきありがとうございます。また、ご丁寧にご評価いただきお礼申し上げます。ご満足いただけましたようで安堵しております。今後も引き続きご満足いただけるホテルを目指して精進してまいります。またのご来館をお待ちしております

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I stayed for two nights while in Nagoya. I’ve known this hotel for many years, but this is the first stay. The rooms were nice, clean and had recently been remodeled. The location is a short walk to everything in Sakae and about 20 mins to Osukanon. Plenty of shopping and restaurants available. We would definitely stay again.
Stayed 2 nights in Jan 2024
Response from Nagoya Tokyu Hotel on Jan 10, 2024
Thank you very much for your review. We are very happy to know that we became one of your favorite hotels. Hope we will have another opportunity to have you with us again in the future.

10/10 Excellent

SATOSHI

Stayed 1 night in Jan 2024
Response from 名古屋東急ホテル on Jan 9, 2024
この度は名古屋東急ホテルをご利用いただきありがとうございます。また、ご丁寧にご評価いただきお礼申し上げます。今後も引き続きご満足いただけるホテルを目指して精進してまいります。またのご来館をお待ちしております

10/10 Excellent

NAOKI

Stayed 1 night in Jan 2024
Response from 名古屋東急ホテル on Jan 9, 2024
この度は名古屋東急ホテルをご利用いただきありがとうございます。また、ご丁寧にご評価いただきお礼申し上げます。今後も引き続きご満足いただけるホテルを目指して精進してまいります。またのご来館をお待ちしております

10/10 Excellent

NAOKI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
マッハの対応
スタッフの対応も早く、気遣いも素早くて、気持ちの良ぃ旅行になりました。
Stayed 1 night in Jan 2024
Response from 名古屋東急ホテル on Jan 9, 2024
この度は名古屋東急ホテルをご利用いただきありがとうございます。スタッフに対しお褒めの言葉を頂戴し、ご満足いただけますご旅行になりましたことを大変嬉しく思います。今後も引き続きご満足いただけるホテルを目指して精進してまいります。またのご来館をお待ちしております

10/10 Excellent

Kahoko

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from 名古屋東急ホテル on Jan 9, 2024
この度は名古屋東急ホテルをご利用いただきありがとうございます。また、ご丁寧にご評価いただきお礼申し上げます。今後も引き続きご満足いただけるホテルを目指して精進してまいります。またのご来館をお待ちしております

10/10 Excellent

HYUNSOO

Stayed 2 nights in Dec 2023
Response from Nagoya Tokyu Hotel on Jan 3, 2024
Thank you very much for your review. We feel honored to know that you were satisfied with our service. We look forward to your next visit.

8/10 Good

kwangjin

Stayed 2 nights in Dec 2023
Response from Nagoya Tokyu Hotel on Dec 31, 2023
Thank you very much for your review. We feel honored to know that you were satisfied with our service. We look forward to your next visit.

8/10 Good

Siu Keung Eric

Stayed 2 nights in Dec 2023
Response from Nagoya Tokyu Hotel on Dec 31, 2023
Thank you very much for your review. We feel honored to know that you were satisfied with our service. We look forward to your next visit.

10/10 Excellent

PO WEN

Stayed 3 nights in Dec 2023
Response from Nagoya Tokyu Hotel on Dec 30, 2023
Thank you very much for your review. We feel honored to know that you were satisfied with our service. We look forward to your next visit.

10/10 Excellent

Peishih

Stayed 2 nights in Dec 2023
Response from Nagoya Tokyu Hotel on Dec 30, 2023
Thank you very much for your review. We feel honored to know that you were satisfied with our service. We look forward to your next visit.