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하얏트 베이케이션 클럽 앳 코코넛 코브, 보니타 스프링스 여행 후기

4 out of 5
하얏트 베이케이션 클럽 앳 코코넛 코브, 보니타 스프링스
11800 Coconut Plantation Drive, Estero, FL

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 402개 이용 후기 중 291개" "
평점 8 - 좋아요. 402개 이용 후기 중 63개" "
평점 6 - 괜찮아요. 402개 이용 후기 중 26개" "
평점 4 - 별로예요. 402개 이용 후기 중 15개" "
평점 2 - 너무 별로예요. 402개 이용 후기 중 7개" "

9.4/10

청결 상태

9.4/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

6/10 - 괜찮아요

David Wendell

별로예요: 청결 상태, 숙박 시설 상태 및 시설

4/10 - 별로예요

Josiane 님, Pompano beach

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
My experience at this hotel was disappointing. Despite making a reservation for 4 people, the property only accommodated for 2. There were no extra blankets or pillows available, and to make matters worse, the reception closed at 11pm. Due to overbooking, I had to leave earlier than planned, resulting in a loss of money. To top it off, I was nearly charged $299 for a room charge that was added by “mistake”. I advise caution when considering this property for your stay.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Jaime

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Great amenities. Lazy River is amazing.
2024년 4월에 2박 숙박함

8/10 - 좋아요

Rob

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good property and customer service. Construction and maintenance around the building were a bit noisy.
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Annalisa

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Excellent place for our family! We will be back!
2024년 4월에 5박 숙박함
답변 제공: Ryan 님, 2024년 4월 23일
Thank you, Annalisa, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 - 좋아요

Stacy

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This place has almost everything you need! They has a list of items that they would provide and more then half they were out of. Like a brush laundry bag slippers. I think this place is a great family friendly atmosphere! You literally do not need to go to and other beaches as they shuttle you to one that is nice and quite and we saw over 4 follow back one day! Our kids loved the movie biewing and game room! The only other complaints would be the smell that came out of our bath tub was not ok 😕 the showers had a very hard time draining. And the room didnt seem very well cleaned at our arrival. But staff was great until we requested a late check out. After getting our flight delayed 😑
2024년 4월에 4박 숙박함
답변 제공: Ryan 님, 2024년 4월 18일
Thank you for leaving a review with us! We apologize for the negative experience you faced in your villa. We will address these areas needed of improvement. We hope you enjoyed your stay with us!

10/10 - 훌륭해요

Rachel 님, Coon Rapids

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
This place was great except for the fact that every morning at 7:30am, the grounds crew at the golf course would use their machinery that would wake me up. Lazy River was awesome and the hot tub was bubbly. The front desk staff were friendly and helpful.
2024년 4월에 4박 숙박함
답변 제공: Ryan 님, 2024년 4월 18일
Thank you for leaving a review with us! We apologize for the noise early in the morning, and we will ensure to improve in this area. We hope you enjoyed your stay with us!

10/10 - 훌륭해요

Ashley

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was perfect for our family of 5! The two bedroom room has so much space! The pool area is amazing, the lazy river is a huge bonus we loved it!
2024년 4월에 6박 숙박함
답변 제공: Ryan 님, 2024년 4월 18일
Thank you for leaving a positive review with us. We greatly appreciate it.

10/10 - 훌륭해요

Christina

좋아요: 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Ryan 님, 2024년 4월 8일
Thank you, Christina, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 - 좋아요

Daniel

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Ryan 님, 2024년 4월 8일
Daniel, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

6/10 - 괜찮아요

Peter

가족 여행
별로예요: 청결 상태
Staff was courteous and helpful. Property was great but a little dated. We also never had housekeeping on a Wednesday to Monday stay in 2 rooms.
2024년 3월에 5박 숙박함
답변 제공: Ryan 님, 2024년 4월 8일
Thank you for your review! We appreciate your kind words about our staff and the property itself. We apologize that the rooms felt a bit dated, and that housekeeping wasn't provided during your mid-week stay. We're always looking for ways to improve, and your feedback is valuable.

10/10 - 훌륭해요

Vincent

좋아요: 청결 상태, 숙박 시설 상태 및 시설
The property was beautiful. The rooms were I red and u The first red flag comfortable and clean. The pool was like a dream. It is definitely one of the most astonishing t
2024년 3월에 1박 숙박함
답변 제공: Ryan 님, 2024년 4월 8일
Thank you, Vincent, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

6/10 - 괜찮아요

Rocco

연인과의 여행
별로예요: 편의 시설/서비스
Honestly we will never return to the hotel. It was very far from everything at least 30 minutes to anything. Very limited staff and they don’t clean your room every day. I’ve never experienced this, usually you receive clean towels & if need soap, shampoo etc. they clean every other day and no delivery of anything needed. Hotel gave us 1 tiny bar of soap to use between sink and shower & acted like that should have been enough. We will return to Florida, a few areas we scouted would be better suited looking forward to next season!
2024년 3월에 4박 숙박함
답변 제공: Ryan 님, 2024년 3월 25일
Thank you for your feedback. We apologize that your recent stay fell short of your expectations. We understand your frustration with the distance to amenities, limited staff, and housekeeping schedule.Daily housekeeping with fresh towels is our standard practice, and we apologize if this wasn't the case during your stay. We'll be investigating this to ensure it doesn't happen again. We wish you the best of luck in finding the perfect location for your next Florida adventure!

10/10 - 훌륭해요

Anthony 님, So Walpole

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Very relaxing and excellent pool maintenance
2024년 3월에 6박 숙박함
답변 제공: Ryan 님, 2024년 3월 25일
Thank you, Anthony, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

4/10 - 별로예요

Mary

가족 여행
별로예요: 청결 상태
Property is very “ok” … a little dated. I would not recommend this property as the staff at this location tries to upsell you on the Hyatt vacation club. Be Leary of the staff and don’t sign anything. Expedia was very helpful on getting me out of a multi day stay at this location. Very disappointed in Hyatt! I even heard a sales person trying to upsell an older man saying “what are you gonna leave your money to your cat”…very bad!
2024년 3월에 2박 숙박함
답변 제공: Ryan 님, 2024년 3월 22일
We're disappointed to hear about your experience. Your feedback is important to us, and we apologize for any inconvenience caused during your stay. We take your concerns seriously and will address them with our team to ensure that all guests feel comfortable and respected. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

10/10 - 훌륭해요

Cheryl

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful resort
2024년 1월에 4박 숙박함
답변 제공: Ryan 님, 2024년 3월 20일
Thank you, Cheryl, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 - 좋아요

Anita Rose

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We thought it was a pretty good place to stay and we enjoyed ourselves.
2024년 3월에 3박 숙박함
답변 제공: Ryan 님, 2024년 3월 12일
Anita, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 - 훌륭해요

Theresa

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is beautiful. They are still doing work since the hurricane hit. The only down fall is this property is not on the beach. They have a small shuttle that takes you to a boat which then takes you to Pelican Island. The shuttle is small so you have a big group you may have to take 2 trips. The shuttle only runs Thursday-Sunday. Other than that this place is great for kids and adults. A beautiful pool area and we love the condo feel of the rooms.
2024년 2월에 3박 숙박함
답변 제공: Ryan 님, 2024년 2월 20일
Thank you, Theresa, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

Pamela

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely perfect from start to amenity’s we really enjoyed our stay, highly recommend this resort pool area is stunning
2024년 2월에 3박 숙박함
답변 제공: Ryan 님, 2024년 2월 19일
Thank you, Pamela, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

Stephen

2024년 1월에 2박 숙박함
답변 제공: Ryan 님, 2024년 3월 20일
Thank you, Stephen, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 - 좋아요

Daniel

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
It’s a wonderful, relaxing resort. The grounds and pool area are quite beautiful and the resort staff, friendly and helpful. The only suggestion I would make is that the condition of some of the walls & furniture in the rooms need to be painted and some of the furniture replaced. We stayed there 20 years ago as well, and I believe they still have the same kitchen and flooring as they did at our last stay.
2024년 1월에 3박 숙박함
답변 제공: Ryan 님, 2024년 2월 2일
Thank you, Izabela, for taking the time to leave a review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

Anita Rose

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed our stay
2024년 1월에 3박 숙박함
답변 제공: Ryan 님, 2024년 2월 2일
Thank you, Anita Rose, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

Mackenzie

좋아요: 청결 상태, 숙박 시설 상태 및 시설
10/10 recommend this place! I’m always very cautious and read every single review, good and bad. We enjoyed our first night so much that we decided to book another night. This is a very family friendly place! The activities that go on throughout each day are an added perk! We did sit thru an hour optional presentation (not pushy at all) and we received a $250 visa gift card. Which we used to stay an extra night!
2024년 1월에 1박 숙박함
답변 제공: Ryan 님, 2024년 2월 2일
Thank you, Mackenzie, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

Christina Kelley

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic for kids, we had a big two bedroom condo. It was clean, well decorated and welcoming! I would definitely stay there again.
2024년 1월에 3박 숙박함
답변 제공: Ryan 님, 2024년 1월 23일
Thank you, Christina Kelley, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

Terrence

2024년 1월에 1박 숙박함
답변 제공: Ryan 님, 2024년 1월 16일
Terrence, thank you for your amazing 10/10 review! We greatly appreciate your positive feedback, and we're here to ensure every stay with us is top-notch. If you ever have any specific comments or suggestions to share, please feel free to do so. Your satisfaction is our priority, and we look forward to serving you again soon!

8/10 - 좋아요

Christine C 님, Rockland

2024년 1월에 5박 숙박함
답변 제공: Ryan 님, 2024년 1월 8일
Christine, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 - 훌륭해요

Nicole Onori

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 6박 숙박함
답변 제공: Ryan 님, 2023년 11월 22일
Thank you, Nicole! We appreciate your perfect rating. If you ever have any comments or suggestions to share, feel free to let us know. We look forward to welcoming you back for another fantastic stay!

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 객실의 편안함
The staff was so friendly!! Especially the late night check-in security guard Keith. He was so kind after a long day of travel! Really appreciated their entire staff.
2023년 10월에 3박 숙박함
답변 제공: Ryan 님, 2023년 10월 26일
Thank you, Michael! We're thrilled to hear you had a fantastic experience, and we'll be sure to pass on your compliments to Keith and our entire staff.

4/10 - 별로예요

Neha

2023년 10월에 7박 숙박함
답변 제공: Ryan 님, 2023년 10월 26일
Hi Neha, we're sorry to hear about your experience. We'd love to understand more about your visit and how we can improve. Please feel free to reach out and share your thoughts with us.

6/10 - 괜찮아요

Paul

좋아요: 청결 상태, 객실의 편안함
Nice place but with a time share mentality
The place is very nice. It’s still recovering from hurricane Ian. The disappointing part for this time was that I wanted to extend my trip by one day, and the front desk told me to reach out to Hyatt directly, and they intern told me to go to the front desk. So it was too much of a hassle and I just skipped it. It’s a shame because the place was probably only 30% occupied, easy cash flow for them.
2023년 10월에 2박 숙박함
답변 제공: Ryan 님, 2023년 10월 20일
Thank you for your feedback, Paul. We're pleased to hear that you found our place very nice. We apologize for the inconvenience you experienced when trying to extend your trip. We'll use your comments to improve our processes for a smoother experience in the future. We hope to have the opportunity to welcome you back and provide a more seamless stay.

10/10 - 훌륭해요

Patrick

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pool and hot tub were amazing so we’re the outdoors bars,restaurant,lazy river all within a minute walk between each. Units are nice and quiet inside huge jacuzzi tub and amazing screen in porch overlooking the golf course . Staff was very friends property was clean and well taken care of!
2023년 10월에 4박 숙박함
답변 제공: Ryan 님, 2023년 10월 16일
Thank you for the perfect 5-star review!

10/10 - 훌륭해요

Brenda

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good good
2023년 10월에 1박 숙박함
답변 제공: Ryan 님, 2023년 10월 16일
Thank you for the perfect review!

10/10 - 훌륭해요

Christian 님, Lehigh Acres

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
People are warm and friendly; very accomodating. Location is close to great shopping and dining. Altogether the property is older it is beautifully maintained.
2023년 9월에 3박 숙박함
답변 제공: Ryan 님, 2023년 10월 16일
Thank you for taking the time to comment and review our resort. We also appreciate your kind words about our team and our resort.

10/10 - 훌륭해요

Debra

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Very nice property. Lots of things to do.
2023년 9월에 1박 숙박함
답변 제공: David 님, 2023년 9월 21일
Thank you for the great review.

10/10 - 훌륭해요

John

좋아요: 숙박 시설 상태 및 시설
Great place to stay!
2023년 9월에 2박 숙박함
답변 제공: David 님, 2023년 9월 21일
Thank you for the awesome review.

10/10 - 훌륭해요

Nora

2023년 9월에 1박 숙박함
답변 제공: David 님, 2023년 9월 6일
Thank you for your review.

10/10 - 훌륭해요

Denese

좋아요: 청결 상태, 편의 시설/서비스
Beautiful and well kept. Polite staff and housekeeping.
2023년 8월에 5박 숙박함
답변 제공: David 님, 2023년 9월 6일
Thank you for your review.

10/10 - 훌륭해요

Yerina

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2023년 8월에 3박 숙박함
답변 제공: David 님, 2023년 9월 6일
Thank you for your review.

10/10 - 훌륭해요

mengmeng

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
lazy river amamzing
2023년 8월에 5박 숙박함
답변 제공: David 님, 2023년 9월 6일
Happy to hear you enjoyed the lazy river.

6/10 - 괜찮아요

ANGIE

2023년 8월에 1박 숙박함
답변 제공: David 님, 2023년 9월 6일
Thank you for your review.

10/10 - 훌륭해요

Tiffany

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: David 님, 2023년 9월 6일
Thank you for the great review.

10/10 - 훌륭해요

Camilla 님, Palm beach gardens

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Nice property with lots to do! Some stuff was still in repair from the hurricane, but that’s understandable! Good trip!
2023년 8월에 2박 숙박함
답변 제공: David 님, 2023년 8월 21일
Thank you for your review. We're pleased to hear you had a good trip!

8/10 - 좋아요

ALBA SUYAPA

2023년 8월에 3박 숙박함
답변 제공: David 님, 2023년 8월 21일
Thank you for your review.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 객실의 편안함
Bien
2023년 8월에 1박 숙박함
답변 제공: David 님, 2023년 9월 6일
Thank you for your review.

6/10 - 괜찮아요

J

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
The property was nice with the pools and lazy river. Outside areas felt clean and fun. However the rooms were outdated and falling apart. We had two rooms, one of which was so dusty my son had allergies and croup the entire time he was in the room. The second room had ants all over the kitchen and we had to call front desk because the kitchen sink literally fell from the countertop. Needs some work.
2023년 7월에 3박 숙박함
답변 제공: David 님, 2023년 8월 14일
Thank you for your review and feedback.

6/10 - 괜찮아요

Manuel

아이를 동반한 가족 여행
We have been staying at this property for years. It is our go to summer trip. This year we were saddened that the room we got was run down. Our sink sunk, it literally came off and fell off from where it was previously glued to. The sheets in the room were stained. And lastly, there was an ant infestation in the kitchen. Sad that our room turned out this way this year.
2023년 7월에 3박 숙박함
답변 제공: David 님, 2023년 8월 14일
Thank you for your review and feedback.

6/10 - 괜찮아요

Victoria

가족 여행
Staff are really nice (other than the lady at the towel hut, we were there two weeks and didn’t see her smile once) but the wifi is awful (and ours was upgraded) the bathroom was really run down, you turn on the bath and the shower runs. You can’t use Hyatt next door facilities other than the restaurants. The poolside food available is awful.
2023년 7월에 14박 숙박함
답변 제공: David 님, 2023년 8월 14일
Thank you for your review and feedback.

10/10 - 훌륭해요

Elisa

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: David 님, 2023년 8월 14일
Thank you for your review.

4/10 - 별로예요

Sherri Dee

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
We checked in and noticed the carpet around the closet was wet. The next morning a maintenance person knocked and came into our room with someone else to check the WiFi connection. Told him about carpet and showed him where I thought the leak was. He diagnosed it as the AC unit and so that whole day they sucked out the water or had an industrial fan on. That night the room temp said 80 so I went to front desk the next day and when I told the person there, she said, ‘what do you want us to do about it?’ I said fix it. Twice they said it was fixed and for two nights it remained at 80 with no air coming from the vents. I had asked with the first day of the van being in our room (over 8 hours) if we needed to move and they did not respond.
2023년 7월에 3박 숙박함
답변 제공: David 님, 2023년 8월 1일
Thank you for your review and feedback.

6/10 - 괜찮아요

Lucy

좋아요: 청결 상태
2023년 7월에 2박 숙박함
답변 제공: David 님, 2023년 8월 1일
Thank you for your review.