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힐사이드 크로싱 내쉬빌 어 라마다 바이 윈덤 여행 후기

2.5 out of 5
힐사이드 크로싱 내쉬빌 어 라마다 바이 윈덤
717 Spence Ln, Nashville, TN

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 916개 이용 후기 중 322개" "
평점 8 - 좋아요. 916개 이용 후기 중 254개" "
평점 6 - 괜찮아요. 916개 이용 후기 중 149개" "
평점 4 - 별로예요. 916개 이용 후기 중 94개" "
평점 2 - 너무 별로예요. 916개 이용 후기 중 97개" "

7.6/10

청결 상태

8.2/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

8/10 - 좋아요

pat 님, st. louis

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property itself was good. Little paint here and there.
2024년 5월에 4박 숙박함

10/10 - 훌륭해요

Sabrina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I’m not quite sure of the lady at the front desk name was but…. She was AWESOME!!! Every morning I came down she spoke and was super friendly!!!
2024년 5월에 2박 숙박함
답변 제공: Jessica Front Office Supervisor 님, 2024년 5월 28일
Sabrina, thank you for staying with us and leaving us a 5 star review. I am so pleased you enjoyed your stay and was extended excellent customer service. At Hillside we pride ourselves with supurb customer satisfaction. Hope to see you again.

8/10 - 좋아요

peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good size room with sofa. Comfortable and clean. Desk friendly. Would like better tea facility and proper cups. Peter
2024년 5월에 1박 숙박함
답변 제공: Jessica Front Office Supervisor 님, 2024년 5월 28일
Peter, thank you for staying with us and taking the time to leave us a detailed review. I will share this with our team so we may improve in the areas you suggested we could improve. We are always striving for excellent customer satisfaction.

10/10 - 훌륭해요

Aeiriti

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I had an okay stay !!
2024년 5월에 1박 숙박함
답변 제공: Jessica Front Office Supervisor 님, 2024년 5월 28일
Aeititi, thank you for staying with us and the 5star review. We are greatly pleased that you enjoyed your stay.

8/10 - 좋아요

Ana

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
👆
2024년 5월에 2박 숙박함
답변 제공: Jessica Front Office Supervisor 님, 2024년 5월 26일
Ana, thank you for staying with us and taking the time to leave us a review. We are pleased to hear that your stay was great for you.

4/10 - 별로예요

Charles

출장 여행
That they have cockroaches for every room
2024년 5월에 2박 숙박함
답변 제공: Jessica Front Office Supervisor 님, 2024년 5월 26일
Charles, thank you for staying with us and taking the time to leave us a detailed review. I am saddened to hear that your stay was less than satisfactory. We continue to strive for excellent customer satisfaction.

4/10 - 별로예요

Antone

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Constant loud car and truck noise all night. We will never stay there again.
2024년 5월에 2박 숙박함
답변 제공: Jessica Front Office Supervisor 님, 2024년 5월 22일
Antone, thank you for staying with us and taking the time to leave us a detailed review. We are saddened to hear that your stay was less than satisfactory.

10/10 - 훌륭해요

Margarita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 7박 숙박함
답변 제공: Jessica Front Office Supervisor 님, 2024년 5월 21일
Margarita, thank you for staying with us and taking the time to leave us a 5star review. We are so pleased to hear that your stay was excellent.

6/10 - 괜찮아요

Kathryn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
We paid for a room with a queen bed—and the hotel clerk called it that—but the bed was actually smaller, a full-sized double bed instead. This is a good inexpensive hotel to take kids, as there’s a good amount for them to do.
2024년 5월에 2박 숙박함
답변 제공: Jessica Front Office Supervisor 님, 2024년 5월 21일
Kathyrn, thank you for staying with us and taking the time to leave us a detailed review. I am pleased to know your children enjoyed our amenities that we offer.

2/10 - 너무 별로예요

Connie

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were in an area where there were several.people just hanging out outside around the rooms. Then when we got inside a strong smell of urine hit you. I put my suitcase on the floor and sat on the bed and there were bedbugs crawling. We got our things and left and got a different hotel!
2024년 5월에 1박 숙박함
답변 제공: Jessica Front Office Supervisor 님, 2024년 5월 21일
Connie, thank you for a detailed review. I can assure you those were not bed bugs beings we got the room tested by a trusted pest company. I am saddened to hear that your stay was less than satisfactory. Here at Hillside Crossing we strive for excellent customer satisfaction.

2/10 - 너무 별로예요

Steve 님, West Des Moines

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
On-line pictures are deceiving, bugs in my room, dirty pillow cases, tv controller hardly worked, front door to your room doesn't seal allowing creepy crawlers to bring you company while you try to sleep. The restaurant next door THE LOST PATTY Irish Pub and the front desk clerk were the only 2 things going for this property. They are trying to maintain this place to the best of their abilities but you get what you pay for here.
2024년 5월에 3박 숙박함
답변 제공: Jessica Front Office Supervisor 님, 2024년 5월 21일
Steve, thank you for staying with us and taking the time to leave us a detailed review. As we continue renovations and resolving issues we appreciate your feedback but are saddened your stay was less than satisfactory. We continue to strive for excellent customer satisfaction.

6/10 - 괜찮아요

Alex

연인과의 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
It's hard to tell if this is a run down property that is being renovated, or a nice property that's been run down. There was a maintenance crew and obvious improvements being made when we were there. For the price it's fine, but it's a little rough around the edges. If you just need a place to rest your head before a flight it's a decent option with a handful of restaurants near by if you get hungry
2024년 5월에 3박 숙박함
답변 제공: Jessica Front Office Supervisor 님, 2024년 5월 15일
Alex, thank you for staying with us and taking the time to leave us review. We greatly appreciate your feedback. We are in active construction to make improvements to an older building. We are continuing to strive for excellent customer satisfaction.

2/10 - 너무 별로예요

Erica

연인과의 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place is horrid. When we were pulling up the driveway, my husband and I looked at each other hoping that was the wrong place. It is in the industrial area of Memphis. Lower income and looked unsafe. The place itself looks unkempt, outdated, dirty, swimming pool was empty, roaches were everywhere on the property. If you want a roach motel this is one. It is not a hotel, so be aware. Questionable people all around, women coming in and getting out of rooms in various states of undress. It looked like a place that is rented by the hour if you catch my drift. I didn’t get out of the parking lot, my husband got out and took pictures of the empty pool and roaches. The employee at the front desk promised a refund but now either the same employee or manager is refusing to refund me even though we did not stay and checked out within a few minutes. The time I was there I was sitting in the car attempting to contact Expedia so they could contact the property and Expedia told us they couldn’t get ahold of anyone even though the mere was someone at the front desk just letting the phone ring. So to summarize, bad location, dirty, has needed a paint job since Clinton was president, roaches galore, manager is not helpful and I wouldn’t be surprised if there are bed bugs too.
2024년 5월에 2박 숙박함

6/10 - 괜찮아요

Luis 님, Bremen

2024년 5월에 2박 숙박함
답변 제공: Jessica Front Office Supervisor 님, 2024년 5월 14일
Luis, thank you for staying with us and taking the time to leave us a review. We appreciate your time.

8/10 - 좋아요

Rex

좋아요: 직원 및 서비스
Cleanliness was meh. Facility had potential on the outside, but the interior was avg.
2024년 5월에 3박 숙박함
답변 제공: Jessica Front Office Supervisor 님, 2024년 5월 13일
Rex, thank you for staying with us and taking the time to leave us a detailed review we appreciate your time. I am pleased to see your stay was satisfactory. Although we continue to strive for excellent customer satisfaction.

4/10 - 별로예요

Carol

별로예요: 숙박 시설 상태 및 시설
2024년 5월에 4박 숙박함
답변 제공: Jessica Front Office Supervisor 님, 2024년 5월 13일
Carol, thank you for staying with us and taking the time to leave us a review. Although I wished you would have let us know what areas we could improve in.

8/10 - 좋아요

Hunter

좋아요: 직원 및 서비스
.
2024년 5월에 1박 숙박함
답변 제공: Jessica Front Office Supervisor 님, 2024년 5월 13일
Hunter, thank you for staying with us and taking the time to leave us a review. We appreciate your time. We are pleased to know you enjoyed your stay.

2/10 - 너무 별로예요

jaklyn

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cockroaches and flys all over room
2024년 5월에 1박 숙박함
답변 제공: Jessica Front Office Supervisor 님, 2024년 5월 8일
Jacklyn, thank you for staying with us and taking the time to leave us a review. I am saddened to hear that your stay was less than exceptional. We continue to strive for excellent customer satisfaction.

6/10 - 괜찮아요

Jennifer

연인과의 여행
좋아요: 청결 상태
The room was clean. Exterior of building did not appear to be well kept.. Lots of steps and did notice an elevator so if you have bad knees this is not the place to stay. We left a day early.
2024년 5월에 2박 숙박함
답변 제공: Jessica Front Office Supervisor 님, 2024년 5월 7일
Jennifer, thank you for staying with us and taking the time to leave us a detailed review. We continue to strive for excellent customer satisfaction. Thank you for your feedback.

8/10 - 좋아요

Danielle

좋아요: 청결 상태, 직원 및 서비스
2024년 5월에 2박 숙박함
답변 제공: Jessica Front Office Supervisor 님, 2024년 5월 8일
Danielle, thank you for staying with us and taking the time to leave us a review. I am pleased to see you had a good stay.

8/10 - 좋아요

Ovidio

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Right by a sports bar and waffle house for food, staff was very friendly. Cheap option close to downtown Nashvillle.
2024년 5월에 2박 숙박함
답변 제공: Jessica Front Office Supervisor 님, 2024년 5월 7일
Ovidilo, thank you for staying with us and taking the time to leave us a review. I am pleased to hear that your stay was pleasant. We appreciate your detailed feedback.

8/10 - 좋아요

Scott

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Decent for cost but not best area
2024년 5월에 3박 숙박함
답변 제공: Jessica Front Office Supervisor 님, 2024년 5월 7일
Scott, thank you for staying with us and taking the time to leave us a detailed review. We appreciate your feedback.

4/10 - 별로예요

Amber

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is not what is represented i By the website photos. The place was dirty, many visible repairs needed, and seemed dirty. Disappointed we had to pay $25 for early check in (2 hrs). Unfortunately would never stay here again, nor recommend...our total of $305 for 1 night was definitely not worth it
2024년 5월에 1박 숙박함
답변 제공: Jessica Front Office Supervisor 님, 2024년 5월 7일
Amber, thank you for staying with us and taking the time to leave us a review. Here at Hillside Crossing we are continually doing upgrades. I am saddened to hear that you was not pleased with your stay.

10/10 - 훌륭해요

Komalben

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a pleasant stay
2024년 4월에 3박 숙박함
답변 제공: Jessica Front Office Supervisor 님, 2024년 5월 7일
Komalben, thank you for staying with us and leaving a a 5 star review. We are so pleased to hear that your stay was perfect. We continue to strive for excellent customer satisfaction. Thank you for your time and feedback.

10/10 - 훌륭해요

Ashtynn

2024년 4월에 1박 숙박함
답변 제공: Jessica Front Office Supervisor 님, 2024년 5월 21일
Ashtynn, thank you for staying with us and taking the time to leave us a 5star review. We are pleased to know your stay was excellent. I will share this info with our team so they can see their hard work is appreciated.

6/10 - 괜찮아요

Cristian

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 4월에 4박 숙박함
답변 제공: Jessica Front Office Supervisor 님, 2024년 5월 3일
Cristian, thank you for staying with us we appreciate your feedback.

8/10 - 좋아요

John

2024년 4월에 1박 숙박함
답변 제공: Jessica Front Office Supervisor 님, 2024년 5월 21일
John, thank you for staying with us. We appreciate you taking the time to leave us a review.

8/10 - 좋아요

Randy 님, Washington

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A little run down but been recently upgraded. Great value for the price.
2024년 4월에 1박 숙박함
답변 제공: Jessica Front Office Supervisor 님, 2024년 4월 30일
Randy, thank you for staying with us and taking the time to leave us a detailed review. We greatly appreciate your time. We hope to see you again.

6/10 - 괜찮아요

Cynthia

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Nice motel for the price.
2024년 4월에 1박 숙박함
답변 제공: Jessica Front Office Supervisor 님, 2024년 4월 30일
Cynthia, thank you for staying with us and taking the time for leaving us a review. We greatly appreciate your time.

6/10 - 괜찮아요

Sandra

가족 여행
You are able to hear noise from outside, people going up and down the stairs. Customer service was great and helpful!
2024년 4월에 4박 숙박함
답변 제공: Jessica Front Office Supervisor 님, 2024년 4월 30일
Sandra, thank you for staying with us and taking the time to leave us a review. We greatly appreciate your time and feedback. We continue to strive for excellent customer satisfaction.

10/10 - 훌륭해요

Kristopher

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quick and easy check in & out.
2024년 4월에 3박 숙박함
답변 제공: Jessica Front Office Supervisor 님, 2024년 4월 30일
Kristopher, thank you for staying with us and taking the time to leave us a review. We greatly appreciate the positive feedback. We hope to see you again.

8/10 - 좋아요

Stephanie

2024년 4월에 2박 숙박함
답변 제공: Jessica Front Office Supervisor 님, 2024년 5월 13일
Stephanie thank you for staying with us and taking the time to leave us a review. We are pleased to know that you enjoyed your stay.

10/10 - 훌륭해요

Louise

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We came to the area for the first time and were very impressed with the hotel. Great for a weekend trip. Inside the room was very clean, very comfortable bed, everything appeared new and up to date. Very convenient to downtown- only about a 10 min Uber to concerts/ bars and shops. Great for people who just need a nice place to stay without wanting to spend time using hotel amenities.
2024년 4월에 2박 숙박함
답변 제공: Jessica Front Office Supervisor 님, 2024년 4월 30일
Louise, Thank you for staying with us and taking the time to leave us a 5 star review. We continue to strive for excellent customer satisfaction. Our team will be pleased to hear that their hard work is paying off.

2/10 - 너무 별로예요

Gabrielle

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall terrifying experience. The front desk guy didn’t know what he was doing all while had two people come ask for room keys while he was checking us in. Went ahead and gave them room keys without asking for any identification or name on reservation. Finally after the guy found our reservation he announced my name 4 times during this process (full name) and then our ROOM NUMBER in front of not so pleasant looking people. When we got to the room our room keys did not work. We went back the front desk guy told us the door battery might be dead and didn’t really have an answer after that. I kindly handed back the room key and said I’m not staying here. Didn’t want to risk a random stranger walking into my room and by the sight of one of the rooms I did not want to stay there. Not safe. There is no lights walking up to the room. Very scary.
2024년 4월에 1박 숙박함
답변 제공: Jessica Front Office Supervisor 님, 2024년 4월 30일
Gabrielle, Thank you for taking the time to leave us a detailed review. I sincerely apologize that you ended up not staying due to your check in experience. I will make sure this is retrained to the desk agent on how important guest safety is.

10/10 - 훌륭해요

Kelsey

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location. Clean rooms. Plenty of hot water.
2024년 4월에 3박 숙박함
답변 제공: Jessica Front Office Supervisor 님, 2024년 4월 15일
Kelsey, thank you for staying with us and leaving us a 5 star review. We continue to strive for excellent customer satisfaction. Hope to see you again in the future.

8/10 - 좋아요

Nancy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very comfortable, clean hotel.
2024년 4월에 3박 숙박함
답변 제공: Jessica Front Office Supervisor 님, 2024년 4월 15일
Nancy, thank you for staying with us and taking the time to leave us a review. We always continue to strive for excellent customer satisfaction. Hope to see you again.

8/10 - 좋아요

Ty'Shara

2024년 4월에 1박 숙박함
답변 제공: Jessica Front Office Supervisor 님, 2024년 5월 7일
Ty'shara, thank you for staying with us and taking the time to leave us a review. We are pleased to hear you enjoyed your stay. Thank you for your feedback.

8/10 - 좋아요

Maddy

연인과의 여행
It was good, updated room, not the cleanest but not bad, area was fine. Only issue was the shower, did not work great.
2024년 4월에 1박 숙박함
답변 제공: Jessica Front Office Supervisor 님, 2024년 4월 8일
Maddy, thank you for staying with us and taking the time to leave us a detailed review. We greatly appreciate your time and feedback. I am pleased to hear you had a great stay. Come back and see us.

4/10 - 별로예요

Nicole

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The door to our room (210) did not lock from the outside. We were not offered a different room to stay in. Also, housekeeping came by to clean our room at 9:15
2024년 4월에 2박 숙박함
답변 제공: Jessica Front Office Supervisor 님, 2024년 4월 8일
Nicole, thank you for staying with us and taking the time to leave us a detailed review. I am saddened to hear that your stay was not satisfactory. I apologize the staff did not offer you another room to stay in. I will pass this info along to the team so we can correct these issues.

4/10 - 별로예요

Rebecca

단체 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was the best aspect of this property. Hotel is not in a great area. Looked like there were a few people living long term in some of the rooms, maybe workers- I’m not sure. I made sure to park my car directly in front of the office for extra security. Interior of the room was run down and walls paper thin but beds seemed clean. I wouldn’t stay here again.
2024년 1월에 1박 숙박함
답변 제공: Jessica Front Desk Supervisor 님, 2024년 4월 1일
Rebecca, thank you for staying with us and taking the time to leave us a detailed review so we can address these issues. Here at Hillside Crossing safety of our guest and excellent customer satisfaction is our number one priorities. I'm saddened to hear your stay was less than excellent. I will pass this information along to the team to see how we can improve in these areas.

6/10 - 괜찮아요

Tim

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Best part of the property is the "Lost Paddy" pub right next door. Good food, people and music! Located in a resource limited" area of Nashville.
2024년 3월에 5박 숙박함
답변 제공: Jessica Front Desk Supervisor 님, 2024년 4월 1일
Tim, thank you for staying with us and taking the time to leave us a review. I am pleased to hear that you enjoyed the Lost Paddy. I am saddened to hear that your stay was less than exceptional.

2/10 - 너무 별로예요

Jenny

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Would not recommend! The walls are super thin, you could hear the people talking in the rooms on both sides as well as their tvs. The whole floor of our room was damp and smelled like urine. The beds are like pull out couch beds. The pictures on their site do falsely show what the actual hotel is like.
2024년 3월에 1박 숙박함
답변 제공: AGM 님, 2024년 4월 1일
sorry

2/10 - 너무 별로예요

Katie

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This property was shockingly rundown. The pool was empty. EMPTY, as in no water. (That wasn’t even mentioned at the front desk during checking in) The lawn and garden areas were overgrown, it looked abandoned.The pool furniture was piled up and shoved into a corner. The room we stayed in had cute decor in the wall but it was filthy and so rundown. Dirty walls, dirty towels, broken lampshade. When I went to the workout room in the morning after my run on the treadmill I was locked in the room. The door was broken and wouldn’t open from the inside. One of the other doors was chain and padlocked shut. After trying to call the front desk I found a way out through the “game room”. The breakfast was ok, but they were out of bacon and run out of waffles when we got there before 8:00am. Breakfast was from 6-9am I will say that the person that checked us in was friendly. I would AVOID.
2024년 3월에 1박 숙박함
답변 제공: Jessica Front Desk Supervisor 님, 2024년 4월 1일
Katie thank you for staying with us, and taking the time to leave us a detailed review. I apologize you did not get the information on the pool as we are just now preparing it for the season which typical runs from May to October. I am saddened to hear that you did not get the full experience of breakfast.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked the tile floor and a nice room
2024년 3월에 2박 숙박함
답변 제공: Jessica Front Desk Supervisor 님, 2024년 4월 1일
Michael thank you for staying with us and leaving us a 5 star review. I am pleased to hear that you enjoyed your stay.

10/10 - 훌륭해요

Kirt

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very helpful and easy to work with. Lots to do on the property as well.
2024년 3월에 3박 숙박함
답변 제공: GM 님, 2024년 3월 26일
Krit, thank you so much for your review we are so happy that you found this property to has lots of activities and great customer service. Our pool will be opening soon and will become open year round.

10/10 - 훌륭해요

Jeff

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The general area is not very walkable: no sidewalks, steep hill, but I had a sprained ankle at the time.
2024년 3월에 2박 숙박함
답변 제공: Jessica Front Office Supervisor 님, 2024년 3월 25일
Jeff, thank you for staying with us and taking the time to leave us a 5 star review. We greatly appreciate the feedback.

8/10 - 좋아요

amy

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
our door was hard to close and had to slam it in order to close it. the bed was alittle uncomfortable
2024년 3월에 1박 숙박함
답변 제공: Jessica Front Desk Supervisor 님, 2024년 3월 23일
Amy, thank you for taking the time to leave us a detailed review so we can address the issues. Here at Hillside Crossing Hotel excellent guest satisfaction is our main priority. Thank you for staying with us.

6/10 - 괜찮아요

Mark

단체 여행
좋아요: 직원 및 서비스
First off, staff is great! Very nice people. Rooms were ok, but no room cleaning at all during the stay. Hot water disappeared on the 2 nd say. Called front desk and it was handled within an hour. Sheets and towels were clean, but mattress was a lumpy mess. Hard to get a restful sleep. Game room had a pool table, but was in very poor shape. Ball travel went in what the devil prescribed. Breakfast was ok. Eggs and sausage, cereal, waffles, juice, coffee. Styrofoam plates and plastic ware. Room was big with two queen beds, kitchenette, microwave and refrigerator. Bathroom had stand shower only. No fan.
2024년 3월에 3박 숙박함
답변 제공: GM 님, 2024년 3월 21일
Thank you for your feedback. We will use it to further our customer relations, to create better experiences for all of our guest.

8/10 - 좋아요

Marshell 님, Smyrna

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property can use a little cleaning and paint on the outside
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 13일
thank you for your feedback. We will use this feedback to help improve our guest experience.

2/10 - 너무 별로예요

Marshell 님, Smyrna

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A bunch of hang arounds at night. The staff does not answer their phones. No commercial truck parking.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 13일
The "Hangouts" are from the restaurant next door and we have ample commercial to big rig parking available. I'm sorry we didn't meet your expectations during this stay. Thanks for the feedback we will use it you keep getting better.