바(숙박 시설 내)

하얏트 플레이스 내슈빌 브렌트우드 여행 후기

3 out of 5
하얏트 플레이스 내슈빌 브렌트우드
202 Summit View Dr, Brentwood, TN

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1004개 이용 후기 중 504개" "
평점 8 - 좋아요. 1004개 이용 후기 중 270개" "
평점 6 - 괜찮아요. 1004개 이용 후기 중 111개" "
평점 4 - 별로예요. 1004개 이용 후기 중 75개" "
평점 2 - 너무 별로예요. 1004개 이용 후기 중 44개" "

8.4/10

청결 상태

8.8/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
2019년 8월에 1박 숙박함
답변 제공: Rebecca T., GM 님, 2019년 9월 25일
Thank you for taking the time to leave us a review. Are you willing to share any feedback that can help us improve our service? Please feel free to reach out to us directly.

10/10 - 훌륭해요

karen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, the sheets smell clean and the mattress was so comfy!! You get more than what you pay for! Breakfast was good too!
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 18일
Karen, thank you for sharing your excellent experience at Hyatt Place Nashville Brentwood. It's fantastic to know that you cherished our immaculately clean surroundings, comfortable mattresses, and satisfying breakfast. We aim to provide exceptional value and are glad we exceeded expectations. Do visit us again for another wonderful stay!

4/10 - 별로예요

Joscelyn

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
This was our second time at this property and unfortunately, our room was not cleaned properly this time. When pulling out the bed from the couch we found a used condom wrapper. We also found an eye lash on the sink counter. The staff was nice and brought us new sheets, but we weren't offered a new room. We were so disappointed. Also, the number sign to our room was broken. We most likely won't be staying here because of this. But the staff was friendly and the breakfast was good.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 18일
Joscelyn, it's regrettable to hear about your last stay. It seems like the cleanliness of your room and an issue with the room features were sources of discomfort. Our priority is normally to provide a pristine and welcoming environment. We appreciate your patience with our team members who tried to correct the situation by offering clean sheets. It's good to hear that their friendliness and the quality of our breakfast were positive aspects. Feedback like yours helps us improve and we hope to get the chance to provide a better experience in the future.

4/10 - 별로예요

Caitlyn

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Caitlyn, we noticed you left a rating for us without any detailed feedback. We deeply regret if any aspect of your experience at our hotel didn't meet expectations. Providing a high standard of service is our goal and knowing where we can improve is essential. We invite you to share more about your stay, allowing us to address your concerns. We look forward to hearing from you soon.

8/10 - 좋아요

Lauree

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk was super friendly!
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
Thank you for the 4-star rating, Lauree!We are delighted to see that you had a wonderful time at Hyatt Place Nashville Brentwood. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

8/10 - 좋아요

Seaford

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Didn't appreciate the $8 parking fee. Made no sense. It was a parking space outside... Why charge?
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 13일
Seaford, we're glad to see you had a generally positive experience at Hyatt Place Nashville Brentwood. Your feedback regarding the parking fees is noted and appreciated. The cost associated helps maintain the parking facilities ensuring they are clean and safe. We appreciate your understanding and hope to welcome you back in the future.

8/10 - 좋아요

H.

Nice stay for a decent price.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
H, it's wonderful to hear you appreciated your experience at Hyatt Place Nashville Brentwood! We're delighted you found us to be a good value. Do consider us for your future travels to Nashville.

4/10 - 별로예요

Mark

연인과의 여행, 출장 여행
This is an older hotel. Carpets are old and stained. We had to pay to park in a nearly empty parking lot.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 12일
Mark, we regret to hear that certain aspects of your stay did not meet your expectations. We continually aim to refurbish our facilities to deliver a comfortable experience and the car park charges are set to ensure top maintenance of the area. Your commentary has been noted for further consideration as we work to improve our guests' satisfaction.

10/10 - 훌륭해요

Clair

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property exceeded expectations. The staff fabulous. Kelli at front desk treated us like family. Ok better than family, smiles, help anything she was great
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 11일
Clair, it sounds like your experience at Hyatt Place Nashville Brentwood was truly exceptional! It's wonderful to hear Kelli at the front desk went above and beyond to treat you like family - or even better. We strive to deliver this level of service to all guests and it's delightful to know your stay reflected this. We're looking forward to welcoming you back next time you're in Nashville.

6/10 - 괜찮아요

Avinash

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
very old and rusty rooms, breakfast was a mess, not a single item was even labelled and people couldn't figure out what the items were (ex- waffle batter, apple juice filled in a clear jug, etc). They were running out of coffee at 9am but breakfast ends at 10. Had to get coffee elsewhere
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 11일
Avinash, thank you for taking the time to share your recent experience. It's unfortunate to hear that you found our accommodations less than satisfying, and had some issues navigating the breakfast offerings. Normally, our culinary team is diligent about restocking, especially during key service hours such as breakfast. Your candid feedback helps us pinpoint areas where we can improve. We hope for another opportunity to serve you again in better conditions.

4/10 - 별로예요

Vilen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Pros: Pretty clean for the price. Cons: Old, old, old... No microwave!!! in the room. WTH? Literally NO ANY table or place to put my laptop!!! I came in a work trip and i couldn't use productively my laptop (had to hold it on my knees). And the room is for 2 people. WTH? No chairs in the room!!! WTH? Everything is very minimalistic. I stayed in Hyatt before (other places) and they looked much newer and more equipped compared to this one. A $60 room in a regular hotel is more equipped than the one i got.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Vilen, we appreciate your feedback and regret to hear that our accommodations did not meet your expectations. A lack of modern amenities can certainly impact your stay, particularly on a work trip. We understand the importance of having conveniences like a microwave or a functional workspace in the room. Our apologies if you found the minimalistic approach in these rooms less than suitable for your needs. Please rest assured that we take your concerns seriously and will evaluate them for future improvements. Thank you for giving us the opportunity to improve and for considering us for your lodgings in the past. We hope to have the chance to deliver a more satisfactory experience on your next visit.

10/10 - 훌륭해요

Catherine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I absolutely loved every single thing about the stay! All of the staff was amazing!!
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
Catherine, thank you for sharing your delightful experience at the Hyatt Place Nashville Brentwood. We're pleased to hear how much you appreciated every aspect of your stay. It's wonderful to hear your positive comments about our amazing team members. We're excited to welcome you back in the future.

2/10 - 너무 별로예요

Christina

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
When we booked on expedia it showed free parking but when we got to hotel they charged $8 a day -ridiculous to charge parking at your own facility. the place was dirty stains on sheet crumbs around sink clearly not a white glove approval. i have photos I can send your way being part of the hyatt chain this definitely is not what we expected- this place needs inspected and i will not refer anyone to this hotel chain
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Christina, we regret hearing about your experience, notably in regard to parking fees and the cleanliness of your room. All the points you've raised regard areas we strive to excel in, so your feedback is crucial. We'd appreciate it if you could share any photos you have through the appropriate channels, as it helps us identify areas for improvement. Your expectations being part of our chain are ones we aim to meet, and we'd like to assure you that your feedback will be taken seriously. We hope to have the opportunity to better serve you in the future.

10/10 - 훌륭해요

Emily

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s a very nice hotel with a modern, updated and clean feel. They also have a great breakfast spread. My family and I were only there for one night and didn’t get experience everything, but I’d happily stay there again.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
Emily, it's wonderful to hear that you and your family enjoyed your short stay at Hyatt Place Nashville Brentwood. We're pleased that you appreciated our clean, modern updates, as well as our extensive breakfast offerings. Your eagerness to return is the highest compliment we could receive. Looking forward to your next visit, as there's so much more to experience at our hotel.

8/10 - 좋아요

Donna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Spacious room but shower toilet area very small. Clean. Friendly staff. Landscape could use some attention.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 6일
Donna, thank you for choosing Hyatt Place Nashville Brentwood and for leaving your detailed review. It's great to hear that you appreciated our spacious accommodations and found our team members amiable. Your notes regarding the washroom size and landscape have been noted. Continual improvement is part of our commitment and your feedback helps us focus on areas needing extra care. Looking forward to welcoming you again in the near future!

8/10 - 좋아요

Danielle L

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 6일
Danielle, it's wonderful to hear that you had a pleasant stay at Hyatt Place Nashville Brentwood. We appreciate you taking the time to rate your experience and we would love to welcome you back anytime you're in the Nashville area. Your satisfaction is our utmost priority.

10/10 - 훌륭해요

tony

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
High on the hill, great view
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Tony, it's delightful to read that you enjoyed the unique location of Hyatt Place Nashville Brentwood and appreciated the wonderful sights from our hotel. We hope for the opportunity to serve you again and provide another exceptional stay.

10/10 - 훌륭해요

Karrie 님, Toledo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We stayed only 1 night but was so relieved as it was immensely better than the hotel we had been at for a week. The hotel was clean, quiet and comfortable. Room was very spacious. Would stay here again if we were in the area!
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Karrie, it's great to hear that your stay at the Hyatt Place Nashville Brentwood was a refreshing change for you. We're glad you enjoyed the cleanliness, quietness, and comfort of your room. Our team members will be thrilled to know that you found our accommodations spacious. We can't wait to welcome you back when you visit the area again.

8/10 - 좋아요

Vandana

좋아요: 청결 상태
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 4일
Vandana, thank you for choosing the Hyatt Place Nashville Brentwood. A rating of 4 indicates that you enjoyed your stay and we are thrilled to know this. If you have any suggestions for improvements, we're open to feedback. We hope to have the opportunity to serve you again soon.

10/10 - 훌륭해요

Karen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean! Great staff! Great stay!
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Karen, thanks for your splendid review! We're thrilled to know you enjoyed your time at Hyatt Place Nashville Brentwood. Your kind words regarding its cleanliness are greatly appreciated. It's pleasing to hear our dedicated team members made a positive impact on your stay. Looking forward to welcoming you back for another wonderful experience.

6/10 - 괜찮아요

ReNae

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Disappointed that we were charged an additional $8 for parking and $50 for pet cleaning. Neither of these additional fees were in the original booking. We will not go back to this hotel and would not recommend it.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
ReNae, we’re concerned to hear about your experience with additional fees, and understand that clear communication at the time of booking is important. Our goal is always to ensure our guests feel fully informed and comfortable. We take your feedback seriously and are continuously looking for ways to improve. Thank you for voicing your concerns.

8/10 - 좋아요

Vonda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First, we were greeted by the nicest front desk person!! I wish I knew her name. We only stayed 1 night but everything was wonderful!!
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Vonda, we're thrilled to read about your pleasant experience at Hyatt Place Nashville Brentwood. The commitment of our front desk team members to providing excellent service is truly reflected in your comments. We're looking forward to welcoming you back for another wonderful stay.

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great front desk staff. Great breakfast. Room was big enough for 5
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Brian, it's fantastic to learn that you valued the warm welcome by our front desk team members and the quality of our breakfast at Hyatt Place Nashville Brentwood. We're also pleased to hear that the ample space in your room catered well to your needs. We appreciate your feedback and hope to welcome you and your party back soon!

8/10 - 좋아요

Peter 님, Vernon Hills

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
Peter, it's delightful to know your stay at Hyatt Place Nashville Brentwood was positive. We appreciate your rating via Expedia and look forward to welcoming you back soon.

8/10 - 좋아요

Veronica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy access
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Veronica, it's great to hear you appreciated the convenience of Hyatt Place Nashville Brentwood's location. Your feedback is deeply valued and we hope to see you again soon.

10/10 - 훌륭해요

Ericka

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very helpful and friendly!! Hotel was clean from the lobby to the room! Will stay again if/when I return to the area!
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Ericka, we are thrilled to hear you had an enjoyable experience at Hyatt Place Nashville Brentwood. It's wonderful to know that our team members were able to assist you and that the cleanliness throughout the hotel lived up to your expectations. We can't wait to welcome you back on your next trip to the area!

10/10 - 훌륭해요

Tara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Tara, we are thrilled to hear that you enjoyed your stay at Hyatt Place Nashville Brentwood. Your high rating means a lot to us and we look forward to having you as our guest again in the future. Safe travels!

2/10 - 너무 별로예요

Tyann

좋아요: 청결 상태, 숙박 시설 상태 및 시설
We did not get the room we reserved. We were notified when we got here that they did not have that room available.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Tyann, we regret to hear about the mix-up with your room reservation. It's always our intention to provide the room type that guests have reserved. We have noted your feedback and will work diligently to ensure such cases are minimized in the future. We hope for another opportunity to serve you better.

4/10 - 별로예요

Michael

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
We had a room with a pullout couch, and the hotel did not have enough linens for our children. They said that they were full and out of pillows and blankets.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Michael, we're genuinely sorry to hear about the inconvenience you experienced regarding the bedding supplies for the pullout couch. We strive to ensure every guest has the necessary comforts for their stay, and it seems we didn't meet your expectations this time. Rest assured, we always take guest feedback into consideration to improve our future services. We hope for an opportunity to better your experience on a future visit.

8/10 - 좋아요

Angelina

가족 여행
Check in super easy, there is a parking charge of $8 per car. That might of been mentioned and just over looked it. Hotel restaurant isn’t really a restaurant it’s a small bar, and only had a few options that you could order.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
Angelina, it's delightful to hear that you found the check-in process at Hyatt Place Nashville Brentwood to be efficient. We do ensure to mention additional costs, such as parking, during reservation and we apologize if it wasn't clear. As for our dining options, we’re equipped with a cozy bar offering a limited but curated menu. Your feedback is appreciated and it helps us identify areas for improvement. We hope to have the privilege of serving you again in the future.

2/10 - 너무 별로예요

Amber

좋아요: 청결 상태
Booked our room months ahead of time, more expensive than it should’ve been for one night. After traveling 14 hours without any notification telling me that our two bed with pullout couch was not available upon arrival and giving us a one bed with couch. We have 5 people. Very disappointed. They only offered us free parking which was $8. No other accommodation and it was very inconvenient for 5 ppl. Will not recommend.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
Amber, it's disappointing to hear about the difficulties you experienced during your stay. We always aim to meet every guest's specific needs, including room configurations. That said, any changes in circumstances should have been communicated to you before your arrival. We appreciate your feedback on this matter. Our team will take up the details you provided as an opportunity to improve our services and prevent similar occurrences. We can only hope for a chance to provide you a better experience in the future.

8/10 - 좋아요

Dionne

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The room was large and comfortable due to getting a suite. The breakfast had many choices. The check in was fast and efficient. They do place a hold on your card if booked through expedia. The only dislike is the size of bathroom was very tiny and the pull out sofa mattress was barely a mat.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
Dionne, it's fantastic to hear you enjoyed your spacious suite with us at Hyatt Place Nashville Brentwood, along with our breakfast selection and efficient check-in process. We too share your emphasis on comfort and appreciate your feedback about the bathroom size and the pull-out sofa. We're continually seeking to improve, and we will certainly take your comments into consideration. Thank you for your insights, we hope to welcome you back for an even more satisfying stay.

10/10 - 훌륭해요

Nanette

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
I lhate that you started charging for parking
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Nanette, we appreciate your feedback and understand your concern about the parking fees. We'd like to assure you that these changes are in line with many metropolitan hotels to provide top-notch security and overall guest convenience. We hope this won't deter you from enjoying future stays at the Hyatt Place Nashville Brentwood and experiencing the high-quality service we strive to provide. Thank you for choosing us during your visit to Nashville.

10/10 - 훌륭해요

Katie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Katie, your fantastic rating is greatly appreciated! It delights us to know that your stay at Hyatt Place Nashville Brentwood met your expectations. We hope you'll visit us again in the future. Thank you for choosing our hotel and for your review.

6/10 - 괜찮아요

Megan

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
Thank you for sharing your feedback, Megan.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

8/10 - 좋아요

Dina

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location and easy access to everything! Clean property. Front desk staff a little rough at beginning of stay but they warned up to us throughout the week. Great breakfast included… cleaning is only every other day- but do you have to charge $8 per day for parking? Who does this anymore?
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Dina, it's delightful to hear that you appreciated the convenient location and cleanliness of Hyatt Place Nashville Brentwood. We're glad that our team members eventually met your expectations and that you enjoyed the complimentary breakfast. We apologize for any inconvenience caused by the parking fee and the every-other-day cleaning schedule. Your feedback is incredibly valuable to us as we strive to enhance our guests' experiences. We hope to have the opportunity to welcome you back soon.

10/10 - 훌륭해요

Danielle

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My stay was great! The room was clean and free of odors. Staff was friendly, knowledgeable, and helpful. Great atmosphere. I couldn’t get the glass shower door to close. Went to breakfast at 8 to avoid the initial rush, and the biscuits were too hard to eat.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Danielle, we're delighted that you had a terrific stay at Hyatt Place Nashville Brentwood. We appreciate your kind words about the cleanliness of your room and our knowledgeable and friendly team members. We're sorry to hear about the inconvenience with the shower door and your breakfast experience. Rest assured, this feedback is valuable to us, and we'll use it to make continuous improvements. Thank you again for your feedback, and we're looking forward to welcoming you back during your next trip to Nashville.

10/10 - 훌륭해요

Dennis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was lovely place to stay
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Dennis, thank you for sharing your experience. We're thrilled to hear you found the Hyatt Place Nashville Brentwood to be a wonderful spot for your stay. We look forward to welcoming you back during your next trip to the area.

4/10 - 별로예요

David

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Guests should be aware that this hotel charges an additional parking fee on top of all Expedia negotiated pricing. I’ve never stayed at a hotel outside of the city metro area with parking fees. Additionally, this hotel is definitely not up to the Hyatt Place Brand standards. The hotel rooms are very noisy and furnishings are a bit worn and don’t appear as clean as they should be.
답변 제공: Customer Service 님, 2024년 3월 15일
David, it's unfortunate to hear about your recent experience. We understand parking fees can be unexpected in some locations and we aim to ensure transparency in our pricing. The concerns you've shared about the condition of your room and noise level are all areas we are actively working to improve. We take our guests' feedback seriously and use it to better our services. We hope to demonstrate our commitment to the Hyatt Brand standards in a future visit.

4/10 - 별로예요

Todd

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We booked in Brentwood expecting elevated property and service. Quite disappointed. The bathroom in the room had a weird layout. You had to step into the shower to get around the toilet to shut the door to use the bathroom. The room was clean, bed comfy, but the ice bucket had dust all over it. Breakfast was decent but understaffed; waited over 10 minutes for coffee that was out every morning. Towels in room are very small. You have to pay 8.00 a day to park, which was a surprised. Evian bottled water is in your room with a sign that says you’ll be charged 6.00 if you drink it. We won’t stay here again. Pictures online were misleading to say the least.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 13일
Todd, thank you for your feedback. It's unfortunate to hear about your less-than-ideal experience with certain aspects of your stay, particularly in regard to the bathroom layout and the unexpected parking fee. That said, it's good to know you found your room clean and the bed comfortable. We would also like to express our apologies for the concerns regarding the ice bucket, breakfast service, towel size, and the bottled water fee. We value your feedback as it aids in improving the experience for all our guests. Despite the issues you've encountered, we truly hope to have an opportunity to better serve you in the future.

10/10 - 훌륭해요

Nina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice property, tons of food and shopping options about a mile down the road. Very pleasant stay.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 8일
Nina, it's great to hear that you enjoyed your stay at Hyatt Place Nashville Brentwood. We are pleased to know you found our location convenient with shopping and dining options close by. We appreciate your positive feedback and look forward to your return in the future.

10/10 - 훌륭해요

Rosie

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent outstanding location and services
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 8일
Rosie, it's wonderful to know you had an excellent experience with us at Hyatt Place Nashville Brentwood. Our location and services are key aspects we focus on. Hearing from satisfied guests like you is truly delightful. We hope you will choose us again for your future trips to Nashville.

8/10 - 좋아요

Matthew

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and well equipped hotel, would stay again.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 7일
Matthew, it's delightful to read your remarks about Hyatt Place Nashville Brentwood. We're thrilled that the cleanliness and equipment of our hotel exceeded your expectations, and your kind words are much appreciated. We're excited for your next visit.

8/10 - 좋아요

Matthew

2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Matthew, thank you for choosing Hyatt Place Nashville Brentwood and taking the time to rate your experience with us. We're glad you had an overall positive stay and we hope to have the pleasure of welcoming you back in the future.

6/10 - 괜찮아요

Dee

가족 여행
좋아요: 직원 및 서비스
For someone sensitive to smells, this hotel is very fragrant. Stains on the couch, carpet is well worn but the bed is comfortable. View from the front is nice.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 6일
Dee, it's good to hear that you found the bed comfortable and appreciated the view from our property. Your feedback is invaluable, and we're taking note of your observations regarding the room aroma and room appearance. These insights inform our ongoing efforts to improve our guest experience. Thank you for choosing Hyatt Place Nashville Brentwood.

8/10 - 좋아요

Sridhar

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The property is in a nice area with lots of dining and shopping options. The hotel feels dated and need a refresh.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 6일
Sridhar, it's great that you appreciated the location of Hyatt Place Nashville Brentwood with its abundant dining and shopping options. In terms of your feedback about the hotel's ambiance, we are continually looking for ways to further enhance our guest experiences, and we value your thoughts about the aesthetics of our property. Thank you for taking the time to share your review.

10/10 - 훌륭해요

Linda and Mike

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 5일
Linda and Mike, thank you for your superb rating of Hyatt Place Nashville Brentwood on Expedia. Your kind feedback appreciates our dedication to provide a memorable stay. We hope to welcome you again for another enjoyable visit in the future.

8/10 - 좋아요

Marjorie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We've stayed here before and it is convenient to interstate, shopping and restaurants.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 3일
Marjorie, it's fantastic to hear that you've chosen to return to Hyatt Place Nashville Brentwood for its strategic location. We pride ourselves on offering convenience with proximity to transport links, shopping, and dining. We look forward to welcoming you back on your next visit to Nashville.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean, comfortable rooms and a great complimentary breakfast.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 1일
Michael, it's wonderful to hear you enjoyed your stay at Hyatt Place Nashville Brentwood! We're delighted to know that our spotless, cozy rooms and satisfying complimentary breakfast contributed to your positive experience. We look forward to hosting your next visit.

8/10 - 좋아요

Juan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All good
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 29일
Juan, we're thrilled to hear you had a positive stay at Hyatt Place Nashville Brentwood. We thank you for your feedback and look forward to welcoming you back in the future. Safe travels!