야외 수영장

하얏트 플레이스 내쉬빌 오프리랜드 여행 후기

3 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1004개 이용 후기 중 515개" "
평점 8 - 좋아요. 1004개 이용 후기 중 272개" "
평점 6 - 괜찮아요. 1004개 이용 후기 중 102개" "
평점 4 - 별로예요. 1004개 이용 후기 중 60개" "
평점 2 - 너무 별로예요. 1004개 이용 후기 중 55개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

elliot

2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 9월 14일
Elliot, thank you for your rating. We're thrilled that you had a good experience at Hyatt Place Nashville/Opryland. We hope you'll consider us once more when your travels bring you back to Nashville.

8/10 - 좋아요

Kimberly

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Aside from the woman who took care of the breakfast area, the staff were wonderful! They were kind, informative and very helpful. The woman in the kitchen was organized and ran things well, her tone was less polite compared to everyone else. We had a few sugar ants in our bathroom and the pool was badly in need of attention. It didn’t appear to be used or usable.
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

John A

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
freindly
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Kia was delightful! We had a very early flight in and she got us an early check-in and was extremely helpful and friendly. We give Kia 5 stars of her own!
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 18일
David, it's really heartening to hear that your experience at Hyatt Place Nashville/Opryland was enjoyable. Your kind words about Kia's friendly and helpful demeanor resonate with her commitment to guest satisfaction. We will ensure to share your commendations with her and the team. We greatly appreciate your review and look forward to your return.

6/10 - 괜찮아요

Corey

가족 여행
The front desk staff is very nice and helpful but overworked and understaffed. Check in was at 3pm our room wasn’t ready until 330. We were there from Tuesday to Sunday when housekeeping came in they made the bed with the same bedding this was very disappointing.
2024년 4월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Corey, it's great to hear that you found our team members helpful and kind. We regret any delays in readiness of your room and we do our best to ensure all rooms are prepared for our guests on time. Additionally, the upkeep and cleanliness of our rooms is a top priority for us and we appreciate your feedback on this matter. It will assist us in continually improving our services and ensuring a more satisfactory experience for our future guests. Thank you for staying with us, and we hope we can welcome you back again in the future.

10/10 - 훌륭해요

Lawrence

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
Thanks for the outstanding rating, Lawrence!We're delighted your time at Hyatt Place Nashville/Opryland was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 - 훌륭해요

Daniel

연인과의 여행, 아이를 동반한 가족 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were very welcoming. The breakfast was great. The pool wasn’t open yet but it was only March. The hotel was safe and clean. Parking was easy. Shuttle to the mall and Grand Ol Opry was a plus. Shuttle to downtown also a plus but $10 per person. Pet friendly with no extra fees.
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 11일
Daniel, it's pleasing to know that you found Hyatt Place Nashville/Opryland to be a safe, clean, and welcoming environment. We're glad you appreciated our complimentary breakfast, shuttle services, and pet-friendly policy. Although the pool was not open during your stay, we hope you'll have the chance to enjoy this feature, along with our easy parking, if you choose to stay with us again in the warmer months.

6/10 - 괜찮아요

Kristine

좋아요: 청결 상태, 직원 및 서비스
The room felt kind of run down, carpet and bed frame were old
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Kristine, we appreciate your feedback. It's unfortunate that certain aspects of your room didn't meet your expectations. Our goal is always to provide guests with a comfortable and enjoyable stay. We will surely take your comments into consideration as we seek to constantly improve for our guests.

10/10 - 훌륭해요

Kandi

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is nice and clean and offer a good bit of amenities. The staff is amazing on every shift. They are polite, happy and make you feel right at home. I will be coming back to the Hyatt place.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Kandi, it's wonderful to hear that your stay at Hyatt Place Nashville/Opryland was comfortable and memorable. We are delighted that you enjoyed the amenities and appreciated the friendliness of our team members. Knowing your plan to return is the best praise we could receive. We eagerly look forward to welcoming you back.

8/10 - 좋아요

Lori

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Lori, it's great to hear that you had well-rated stay at Hyatt Place Nashville/Opryland. We're committed to providing excellent service and we’re glad it reflected in your visit. Looking forward to welcoming you back on your next trip to Nashville.

8/10 - 좋아요

KISHA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great SERVICE! All employees were kind and bent over backward to make sure you enjoyed your stay. I did appreciate that.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Kisha, it's wonderful to hear that you found the service at Hyatt Place Nashville/Opryland to be top-notch. We truly value your feedback and are thrilled that our team members made your stay enjoyable. We appreciate your kind words and hope to see you again soon.

10/10 - 훌륭해요

Zack

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Kia and Dede were the so kind and helpful! They were super welcoming and helpful at checkin and were so nice throughout. The location was perfect for the the places I wanted to visit.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Zack, your warm words about Hyatt Place Nashville/Opryland are much appreciated. It's wonderful to know that Kia and Dede made a positive impact on your stay. Our team members always aim to deliver a warm and welcoming experience. We're also thrilled that our hotel’s location suited your trip plans perfectly. Thanks for your review, Zack. We hope to welcome you back soon!

8/10 - 좋아요

JESSICA

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The room was very clean. The layout was odd with the vanity/sink in the room instead of the bathroom. The bathroom was incredibly small, it's hard to get out of the bathroom, you almost have to stand in the shower to open the bathroom door. The staff were friendly. The bar was left unattended and we had to wait about 20 minutes for a drink.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Jessica, thank you for your thoughts. It's heartening to know you found our accommodations at Hyatt Place Nashville/Opryland to be spotless and our team members to be amicable. We're sorry the unique layout of the room wasn't to your liking and caused a bit of inconvenience. We'll also take note of your feedback about the bar experience. We hope to have you back soon for a seamless experience.

2/10 - 너무 별로예요

greg a

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Thank you for sharing your feedback, Greg.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

8/10 - 좋아요

Carrie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk staff were so welcoming and friendly!! Breakfast options were better than the average free options.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Carrie, it's wonderful to hear how much you appreciated our warm reception at Hyatt Place Nashville/Opryland. We're delighted you enjoyed our breakfast offerings which we strive to be above average. We hope to see you again during your next visit to the area.

6/10 - 괜찮아요

Karen

좋아요: 청결 상태, 편의 시설/서비스
Bathroom was too cramped. Hard to close the door while standing against toilet. Had trouble finding a working electrical outlet on the window side of bed. Decor was nice. One pillow was very lumpy.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Karen, we appreciate your feedback as it helps us improve our services. It's unfortunate to know you were uncomfortable in our bathroom and encountered difficulties with the location of the electrical outlets near the bed. It's also regrettable to hear about the condition of the pillow. Despite these issues, we're happy to learn that our decor aligned with your preferences. We'll certainly forward your feedback to relevant teams to ensure necessary improvements happen swiftly. Thank you for your time.

10/10 - 훌륭해요

Cecil

가족 여행
Staff was exceptional !!!!!
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Cecil, it's great to see that you found the team members at Hyatt Place Nashville/Opryland to be extraordinarily helpful. Your kind words are sincerely appreciated. We hope you'll be back soon for another memorable stay!

10/10 - 훌륭해요

Phillip

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Customer service was excellent, and were very helpful with any questions we had.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Phillip, it's wonderful to hear that the team members at Hyatt Place Nashville/Opryland were able to assist you effectively and offer standout service. We strive to ensure that every guest inquiry is handled expertly. We appreciate your commendations and look forward to welcoming you back on your next visit to Nashville.

10/10 - 훌륭해요

Iwona

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great customer service, good breakfast, close to Downtown
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 30일
Iwona, we're thrilled to hear you found our exemplary service, satisfying breakfast, and advantageous location close to the heart of the city to your liking at Hyatt Place Nashville/Opryland. We hope to have the privilege of hosting you again in the future.

2/10 - 너무 별로예요

Elwina N

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Elwina, it seems you left a score without shared details about your stay. We welcome any comments or suggestions that could aid us in enhancing our guest experience. Rest assured, all kinds of feedback are important to us. If you choose to share more about your stay, please don't hesitate to contact us directly.

6/10 - 괜찮아요

Judith

좋아요: 직원 및 서비스
Would stay here again.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Judith, it's uplifting to hear that you would choose to stay with us at Hyatt Place Nashville/Opryland again. We constantly strive to exceed your expectations and are eagerly looking forward to your next visit.

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I would definitely stay at this property again.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Susan, we're pleased to hear that you enjoyed your stay at Hyatt Place Nashville/Opryland and appreciate your willingness to choose us again for your lodging needs! Your satisfaction is our highest reward. We're eagerly anticipating your return visit in the future.

8/10 - 좋아요

Douglas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 13일
Douglas, it's delightful to know that your stay at Hyatt Place Nashville/Opryland met your expectations. We're grateful for your high rating on Expedia, and we look forward to providing you with another pleasant experience in the future.

10/10 - 훌륭해요

Jamal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 13일
Jamal, thank you for sharing your experience at Hyatt Place Nashville/Opryland. We're thrilled to see that your stay was memorable. We strive to deliver a great experience and it’s wonderful to know we succeeded. We look forward to welcoming you back on your next visit.

8/10 - 좋아요

Ernst

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Gutes Hotel, etwas abgelegen von Downdown Nashville
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 12일
Ernst, vielen Dank für die Rezension. Wir freuen uns, dass Sie das Hyatt Place Nashville/Opryland als eine gute Wahl empfunden haben. Ja, wir sind etwas von der Innenstadt entfernt, aber wir vertrauen darauf, dass unsere friedliche Umgebung zu einem erholsamen Aufenthalt beiträgt. Wir freuen uns, Sie wieder bei uns begrüßen zu dürfen.

8/10 - 좋아요

Philip

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable and convenient to Grand Ole Opry
2024년 3월에 1박 숙박함

8/10 - 좋아요

Celia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Check-in was easy, speedy. The two front desk women, especially the manager, were great. Was in the lobby when the manager had to deal with a problem male guest. She did an excellent job, had obviously been trained to deal with such situations. Only problem we had was the in-hotel dining options. While there was a small eating area, the menu was limited. We were unable to so out for dinner b/c I could not drive after dark. Breakfast food was plentiful but the serving area is small and really crowded. but food was good. However seating was limited. Would definitely book again.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 9일
Celia, thank you for choosing Hyatt Place Nashville/Opryland and sharing your experience. We're thrilled to hear about the positive interactions with our front desk team members and the ease of your check-in process. We also acknowledge the feedback on our dining options and will certainly look into this area for potential enhancements. We appreciate your valuable feedback and look forward to welcoming you back on your next visit to Nashville.

8/10 - 좋아요

Richard 님, Montreal

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is great
2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 2월 29일
Richard, it's delightful to hear that you had a vibrant experience with our team members at Hyatt Place Nashville/Opryland. We truly appreciate your feedback and look forward to your return.

8/10 - 좋아요

James 님, Solon

연인과의 여행
좋아요: 편의 시설/서비스
The only thing we would change was the mattress in the handicapped room we stayed in, as it appeared to be well worn and possibly ready for exchange. Everything else was great.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 18일
James, it's pleasing to know you appreciated most aspects of your experience at Hyatt Place Nashville/Opryland. We've noted your feedback regarding the bedding and appreciate your suggestion. Our team is committed to maintaining our hotel to ensure comfort for all guests. We're glad that overall, your stay was enjoyable, and we look forward to your next visit.

6/10 - 괜찮아요

kalynn

가족 여행
Smallest bathroom I’ve ever seen at a hotel.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 19일
Kalynn, we're sorry to hear about your experience with the room's bathroom size. Rest assured our aim is to accommodate our guests comfortably. Your feedback is valuable to us as we strive to improve with each and every stay. We look forward to having another opportunity to serve you better in the future.

10/10 - 훌륭해요

DENNIS

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 17일
Thanks for the perfect rating, Dennis!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hyatt Place Nashville/Opryland.Have a wonderful day!

2/10 - 너무 별로예요

Kristen

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
It was false advertisement. The property definitely needs renovations. We were itching the entire night which made us not stay the two days but only one. The beds are full size not queen and the space is so small.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 7일
Thank you so much for taking the time to leave a review regarding your recent stay. We apologize that our hotel was not up to your expectations. It is our intention that all guests understand the amenities and services provided in our rooms and by our hotel. After reviewing our website, I do see that our rooms are listed with double beds which is accurate of what we provide and what was reserved. Again, I apologize that we did not meet your expectations and we invite you to reach out to us directly with any additional feedback.

8/10 - 좋아요

vicky

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Rooms were clean just very old needs update remodeling
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 31일
Vicky, we appreciate your recent stay at Hyatt Place Nashville/Opryland and your feedback. We continually strive to maintain and improve upon our facilities, and your comments will aid us in that effort. We look forward to the opportunity to impress you with any future updates.

8/10 - 좋아요

Danny

2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Danny, it's wonderful to know you had a great stay at Hyatt Place Nashville/Opryland. We appreciate your positive rating and look forward to welcoming you back for another fantastic visit in the future. Safe travels!

10/10 - 훌륭해요

Courtney

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Great stsy
Everything was great including g the staff!
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 14일
Courtney, it's fantastic to hear you had such a wonderful stay at Hyatt Place Nashville/Opryland. We're thrilled that everything met your expectations, including our dedicated team members. We look forward to welcoming you back in the near future. Safe travels!

4/10 - 별로예요

SUE 님, Okahumpka

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
One staff member would not offer solutions on how to get the virtual card that Travelocity provided to work properly to pay our bill. He only offered excuses. Also a fire alarm went off at 1am and the front desk had no idea what caused it. It took over 10 minutes to stop and then you could still hear it on other floors. Not a favorite place to stay!
답변 제공: Customer Service 님, 2024년 1월 15일
Sue, it's disappointing to hear that your recent visit didn't live up to expectations. We sincerely apologize for any shortcomings in meeting your expectations during your recent stay with us. Your experience is of utmost importance to us, and we would appreciate the opportunity to address your concerns.To better understand the details and ensure we address your feedback appropriately, kindly reach out to the hotel directly and ask for our General Manager, Robert Kincaid. Your insights are valuable, and we are committed to making things right.Thank you for your understanding, and we look forward to the opportunity to connect with you and provide a resolution.

10/10 - 훌륭해요

Laura

2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 14일
Thank you for taking the time to leave this wonderful rating, Laura! We hope to see you again soon at Hyatt Place Nashville/Opryland so we can share yet another amazing experience!

10/10 - 훌륭해요

edgar o morales

2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Thank you for this excellent rating, Edgar!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Hyatt Place Nashville/Opryland! We'd love to host you again someday for yet another unforgettable visit.

10/10 - 훌륭해요

Dave

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly and quick reception. We liked the room. We liked the cleanliness and appearance of the lobby. We liked the location (relatively close to the Grand Old Opry.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 9일
Dave, it's wonderful to hear you enjoyed your stay at Hyatt Place Nashville/Opryland. We're thrilled you found the room to be to your liking, and the cleanliness and design of our public areas pleasing. The hotel's proximity to local attractions, such as Grand Old Opry, certainly adds to the overall experience. We appreciate your feedback and look forward to your next visit.

10/10 - 훌륭해요

Brian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great accommodation of time
I needed a early check in who got off before 630 on 4 Jan and the lady that was working around 10 Jan at 1000 both was fantastic and accommodated my stay so well.
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 9일
Brian, it's great to hear that your experience at Hyatt Place Nashville/Opryland was highly satisfactory. We're delighted to learn that our team members were able to efficiently accommodate your needs for early check-in and made your stay so comfortable. Thank you for acknowledging their efforts. We look forward to serving you again on your next visit to Nashville.

6/10 - 괜찮아요

Jeffery 님, Elkton

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Breakfast was excellent along with the staff. Building was dated and worn. The bathroom in in our room was so small you had to step in the shower to open and close the door.
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Jeffery, it's encouraging to know you appreciated our breakfast and the dedication of our team members. We're constantly working towards enhancing our guests' experience, and your feedback regarding the building conditions and bathroom layout provides us valuable insight in doing so. Thank you for sharing your thoughts, and we hope to have the opportunity to offer you an even better stay in the future.

8/10 - 좋아요

OSCAR

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Oscar, it's wonderful to hear that you had a positive experience at Hyatt Place Nashville/Opryland. We appreciate your high rating and hope that you'll choose to stay with us again in the future. Your satisfaction is our highest priority.

10/10 - 훌륭해요

Sandy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We chose this property because of the close proximity to the grand old Opry. The workers were friendly and helpful and the breakfast was excellent. The rooms were nice, but we saw ants in our room. The bathroom with the toilet and the shower was very small and when I took a shower, it leaked between the shower curtain onto the floor and got all my clothes wet. For the price it was mostly good.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Sandy, it's wonderful to hear you found Hyatt Place Nashville/Opryland conveniently located and enjoyed our friendly team members as well as the breakfast served. We also acknowledge your concerns regarding your room and assure you that such instances are rare. We always strive to ensure guest comfort and appreciate your understanding. We hope the overall convenience and hotel experience encourage a return visit.

6/10 - 괜찮아요

Jennifer

2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Jennifer, it seems your experience at our hotel didn't completely meet your expectations. As Hyatt Place Nashville/Opryland, we genuinely would like to understand more about how we could enhance your stay. We appreciate your feedback and hope for a chance to better serve you in the future.

6/10 - 괜찮아요

Jill

좋아요: 직원 및 서비스
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Thank you for taking the time to share your feedback, Jill.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Linda
It was a great place to stay in evey way , loved it and will be staying there ever time we come to Nashville
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 8일
Linda, it's wonderful to hear your glowing comments about Hyatt Place Nashville/Opryland. We appreciate your loyalty and look forward to being your accommodation of choice whenever you're in Nashville. Thank you for your praise!

10/10 - 훌륭해요

justin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Justin, it's fantastic to see the full 5-rating you've given for your stay at Hyatt Place Nashville/Opryland. We're delighted to know we made your stay enjoyable. We look forward to having you back with us in the future, and promise to continue delivering the excellent service you've come to expect.

2/10 - 너무 별로예요

Paul

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was dirty rooms had not been cleaned
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Paul, we regret to hear about your experience. Cleanliness is something we take very seriously, and we apologize you encountered any difficulties with it during your stay. We assure you that this is not our regular standard and we will use your feedback to ensure improvement in this regard. We hope to have the chance to serve you better in the future.

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 3일
Kevin, we appreciate your generous rating for Hyatt Place Nashville/Opryland. It's heartening to know that you enjoyed your stay with us. We eagerly await your next visit.

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 3일
Robert, thank you for choosing to stay at the Hyatt Place Nashville/Opryland. Your high rating indicates you had a positive experience, and we're thrilled to know that. Our team members are always here to ensure your stay is memorable and enjoyable. We look forward to welcoming you back in the future.