2/5 별로예요
PeterA 님, New Jersey
가족 여행
13 4월 2020
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We were genuinely disappointed with our stay here. My wife and I came here on a baby moon. So I called the hotel 3 weeks ahead of time asking for early check in and to make sure our private driver was ready once we landed. We arrived at 11am, the driver was not waiting for us. In fact we had to find him. Once we finally did, we arrived at the hotel hoping to be checked in at noon. Well we did not get our room until 7pm. Thats right, 7pm at night. To make matters worse, our the water in our room was not working, yupp thats right, the water was not working. It did not work until the following day at night. They did comp us, but they would not do anything further than comp us one night. To add to that, our reservations were mixed up on several nights and most of the restaurants were booked. The staff was incredibly nice but upper management seemed to only care about damage control. Here is what really prompted me to write this review. They offered us 1 free night in the future. I told them my wife was pregnant and the odds of us coming back next year were slim to non. The refused to extend it for 2 years. I will not be staying at this Rosewood again.
2020년 3월에 6박 숙박함
