First, the good - they let us check in early; the pillows were incredibly comfortable; they had a lot of channels available on the tv and a list of all the stations.
Now, the bad. When we walked in, I immediately was hit with a musty/mildewy smell by the bathroom but couldn’t smell it anywhere else, so I convinced myself I was imagining it. However, my sinuses were irritated the whole time we were there.
Then, we tried to use the refrigerator. It was unplugged so we had to pull it out and plug it in. It was super dusty and obviously hadn’t been cleaned in a while. After we plugged it in, we discovered it didn’t work.
We also learned the body wash, shampoo and conditioner in the shower were empty. Thank goodness we had backups.
The final straw was the day of checkout. I went to run a final errand and told my daughter I would be back by the noon checkout time. She called me at 11:30 and said management had come to the room and said she had to leave in the next 10-15 minutes so they could clean. She then had to sit in the lobby until I got there.