숙박 시설 내 편의 시설/서비스

어로프트 뉴올리언스 다운타운 여행 후기

3.5 out of 5
어로프트 뉴올리언스 다운타운
225 Baronne Street, New Orleans, LA

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 564개" "
평점 8 - 좋아요. 1002개 이용 후기 중 218개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 103개" "
평점 4 - 별로예요. 1002개 이용 후기 중 60개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 57개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Ilkwon

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 23일
Ilkwon, it's wonderful to hear your stay at Aloft New Orleans Downtown lived up to your expectations. We appreciate your perfect rating and look forward to welcoming you back in the future!

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태
Location was good, but hotel was not satisfactory
We did not have enough amenities. There was an abandoned toothbrush in the bathroom.
2017년 11월에 5박 숙박함

10/10 - 훌륭해요

Sunhyo 님, Seoul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The location is good. The staffs were kind and helpful. I felt safe at hotel. At night, the noise wsa not annoying, I slept well. Breakfast was not satisfactory except ramen. I would like to recommend this hotel to any purpose visitors. Generally I was good at all facility
2017년 11월에 5박 숙박함

10/10 - 훌륭해요

Aniya

2024년 4월에 3박 숙박함

4/10 - 별로예요

Michelle

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I was in a room that leaked water from the roof. I was placed on my last day in a better room, this wasn’t fair at all!! I have photos and video footage and I am expecting to hear from someone today
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Dena

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel is very nice and clean, check in was easy and quick! I’d say the only downfall was the parking. We had to park across the street and walk in the rain. It’s not convenient parking at all. Besides that it was a great stay and I will be staying their next time I come.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 23일
Dena, your kind words on the enjoyable stay you had at Aloft New Orleans Downtown are truly appreciated. It's fantastic to hear you found the hotel to be pleasant and the check-in process efficient. Regarding your feedback about the parking arrangement, we understand the potential inconvenience this can present and we continually strive for enhancements where we can. We appreciate your understanding in this matter. Nevertheless, it's incredibly rewarding to hear that you are planning a future visit and we're looking forward to welcoming you back.

10/10 - 훌륭해요

Sandy

연인과의 여행
좋아요: 편의 시설/서비스
Great spot, great value.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 23일
Sandy, it's fantastic to hear that you recognized the value we aim to provide at Aloft New Orleans Downtown. We're glad you found our location to be ideal and we look forward to welcoming you back for another delightful stay.

10/10 - 훌륭해요

Jordan 님, London

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel close to the french quarter, very spacious
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
Jordan, thank you for sharing your experience at Aloft New Orleans Downtown. We're delighted to know our prime location near the French Quarter was convenient for your exploration. Your comments regarding our spacious interiors are greatly appreciated. We look forward to welcoming you back during your next visit to the city.

10/10 - 훌륭해요

Kenny

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Satisfied with everything overall.
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 11일
Kenny, it's heartening to hear of your overall satisfaction with your stay at Aloft New Orleans Downtown. Your kind words embody the experience we aim to provide to every guest. We're looking forward to welcoming you back in the future.

4/10 - 별로예요

Steven

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Location of hotel is excellent - just on the fringe of the French Quarter and close for walking to Bourbon Street and surrounding area. Front desk staff - need training on customer relations. If you don’t like your job - find another one. We had to change rooms as there was no AC and our room was 80 degrees. Maintenance Engineer - what a fantastic man. Advised us that we should not have been given this room and helped us change rooms. Hats off to him as he made a hot situation better. Great location - great rooms - great maintenance engineer - front desk staff were not client friendly to know that a happy client is a repeat client !
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Steven, thank you for taking the time to share your feedback. We're glad to hear you enjoyed our strategic location and the professionalism of our maintenance engineer. However, it appears there were some aspects of your stay, such as the initial room comfort and interaction with the front desk, that didn't measure up to your expectations. We're constantly striving to improve our guests' experiences and rest assured, your comments will be used constructively. We hope we can welcome you back in the future, demonstrating our dedication to excellence in customer service.

8/10 - 좋아요

Summer

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was unaware about the $150 deposit upon arrival, i was told i should receive it back though. Other than that everything was fine
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Summer, thank you for choosing to stay at Aloft New Orleans Downtown. We appreciate your feedback and apologize for any confusion regarding our deposit policy. We're pleased to hear that apart from this, everything met your expectations. Looking forward to having you with us again in the future.

10/10 - 훌륭해요

Joseph 님, Cleveland

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We stayed four nights without any issues. The hotel was clean and modern. The beds and pillows were very comfortable. The hotel was within walking distance to Canal Street, Bourbon Street, and the Riverfront Market (about a mile one way). We would definitely stay here again.
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Joseph, it's delightful to learn that your four-night stay at Aloft New Orleans Downtown met your expectations for cleanliness, comfort, and convenience. We're thrilled you found the bedding to your liking and our location beneficial to fully enjoy the city's main attractions. It's great to know you'd consider visiting us again. We'll be waiting to welcome you back for another memorable stay.

8/10 - 좋아요

Manuel

가족 여행
좋아요: 편의 시설/서비스
Friendly front desk , clean property, great location!
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 6일
Manuel, it's great to hear that you appreciated the warm welcome from our front desk team at Aloft New Orleans Downtown, as well as enjoyed the cleanliness and location of our establishment. Thank you for your kind words. We hope to see you again soon!

10/10 - 훌륭해요

Shannon 님, seatac

좋아요: 청결 상태, 직원 및 서비스
Amazing place
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Shannon, we're thrilled to hear that your stay at Aloft New Orleans Downtown was top-notch! It's wonderful when our guests connect with our hotel to create such memorable experiences. We're eager to welcome you back for another incredible stay.

10/10 - 훌륭해요

noelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Definitely worth the valet parking charge. In and out with such ease! Quiet and wonderful hotel, adjacent to so many great parts of NOLA! Staff were super nice and polite. Had a problem with the dumb TV and 15 minutes later a very nice gentleman had it fixed!
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 4일
Noelle, it's great to hear that you valued the convenience of our valet parking feature at Aloft New Orleans Downtown. We're thrilled that the tranquility of our location complemented your visit. Your compliments on our team members' politeness are appreciated, and we're pleased that they addressed your TV issue swiftly. We hope to welcome you back to our hotel during your next adventure in New Orleans!

6/10 - 괜찮아요

David

좋아요: 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 4일
David, thanks for taking the time to rate your stay. Without any specific comments about your experience, we can't completely understand where we fell short or exceeded expectations. We invite you to share your insights for us to enhance our services. Hope to have the chance to serve you better in the future.

10/10 - 훌륭해요

Kina

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This Aloft is perfect! I love that we can always walk to areas that interests us...you wouldn't be disappointed with this hotel!
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Kina, thank you for your glowing review! We're thrilled you found Aloft New Orleans Downtown's location convenient for your explorations. Your satisfaction is our biggest reward. We appreciate your recommendation and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Tyler

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very great place! Would stay over and over again!
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Tyler, it's thrilling to hear you have such high praise for Aloft New Orleans Downtown. Knowing you would choose us repeatedly is a testament to the wonderful experience we aim to provide. We cannot wait to welcome you back for another enjoyable stay.

10/10 - 훌륭해요

Prentiss

The entire experience was amazing. Definitely will be back
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Prentiss, we are thrilled to read your glowing comments about your experience at Aloft New Orleans Downtown. It truly brightens our day knowing that we made such a positive impact on your stay. We look forward to welcoming you back in the future!

10/10 - 훌륭해요

Brittney 님, Spanish Fort

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel. Great staff.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Brittney, it's wonderful to see your glowing feedback about Aloft New Orleans Downtown. We're delighted that you appreciated our aesthetic and found our team members to be exceptional. We look forward to your next visit!

10/10 - 훌륭해요

Miriam

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed my stay. The staff was friendly and I had an easy check in. The rooms were nice and clean. I love the modern look of the hotel. I would definitely recommend staying here.
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Miriam, it's a delight to learn about your enjoyable experience at Aloft New Orleans Downtown. We're thrilled you appreciated our efficient check-in process, cleanliness, and contemporary design. Your recommendation means a lot to us. Our team members extend their gratitude for your warm words. We're looking forward to welcoming you back in the future.

8/10 - 좋아요

Mario

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good for the price. Almost $500 less than some surrounding hotels. The room is simple. Clean and welcoming. The bed and pillows sucked lol but the city view we had from the 15th floor was awesome.
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
Mario, it's great to know that you found Aloft New Orleans Downtown to be good value and appreciated its cleanliness and inviting atmosphere. We're glad you enjoyed the impressive cityscape from the 15th floor. We recognize your comments regarding your bedding preferences and thank you for bringing it up. Your input will be invaluable as we continuously strive for our guests' comfort. We hope to see you again to better serve your accommodation needs.

10/10 - 훌륭해요

Ursala

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 30일
Ursala, we're thrilled to see your high rating for Aloft New Orleans Downtown. It's rewarding to know you enjoyed your stay with us. We look forward to welcoming you back for another excellent stay soon.

10/10 - 훌륭해요

Alondra

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Service was great ! Hotel was really pretty !
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 22일
Alondra, we're thrilled you enjoyed your stay at Aloft New Orleans Downtown! It delights us to hear you found our hotel visually appealing and the service to be superb. Thanks for choosing us, we hope to welcome you back soon!

10/10 - 훌륭해요

LaToya

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was beautiful, front desk ladies were amazing, and the room and view were beautiful. Every staff member I encountered was so friendly. A very refreshing trip.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 22일
LaToya, thank you for sharing your wonderful experience at Aloft New Orleans Downtown. We're delighted that our stunning property and your room with a view contributed to your enjoyable stay. It warms our hearts to know that our front desk team members were accommodating and everyone you encountered displayed genuine friendliness. We're glad to have added a refreshing touch to your trip and eagerly await your return visit.

10/10 - 훌륭해요

Shenelle

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly and helpful.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 22일
Shenelle, it's truly wonderful to learn that you appreciated the warm assistance provided by our team members at Aloft New Orleans Downtown. Thank you for taking a moment out of your day to share your experience. We hope to see you again on your next trip to the area!

10/10 - 훌륭해요

Velvet

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very specious and clean rooms!! Definitely my "go-to" hotel when I'm in NOLA
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Velvet, it's fantastic to hear that Aloft New Orleans Downtown is your "go-to" hotel when you're in NOLA! We're thrilled that our spacious and immaculate rooms meet your expectations. We eagerly await your return on your next trip to the city.

10/10 - 훌륭해요

Brittany

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was the best everyone was very helpful, kind, and professional.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Brittany, it brings us immense joy to hear that you appreciated the diligent efforts of our Aloft New Orleans Downtown team members. Their dedication to exceeding the expectations of our guests is truly what sets us apart. We sincerely look forward to sharing more memorable experiences with you on your next visit.

2/10 - 너무 별로예요

Jodi 님, Novi

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Room given to us had ZERO windows. Nice room. Nice hotel. Claustrophobic & went to ask if we could have a room with a window was told no. Will NOT stay here again without the guarantee we will have a window! The website said NOTHING about no windows in some rooms!
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Jodi, we regret to hear about your recent stay. While we endeavor to offer a variety of rooms to cater to all preferences, we understand your concern with natural light. We will consider your remarks about room descriptions on our booking channels to ensure transparency. We would be grateful for a second chance to demonstrate the excellent service for which we are known.

10/10 - 훌륭해요

Eric

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Parking is a little inconvenient
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Eric, thank you for your feedback. At Aloft New Orleans Downtown, we acknowledge that our parking situation might not suit everyone. We are continuously looking for ways to improve guest convenience and service. Looking forward to welcoming you back for another stellar stay.

10/10 - 훌륭해요

Krystal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
GREAT LOCATION
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Krystal, it's fantastic to hear you appreciated the prime positioning of Aloft New Orleans Downtown. We trust this added value to your visit and we hope to welcome you back soon. Enjoy your day!

10/10 - 훌륭해요

Mekiyah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved every second! Extremely friendly staff , easy parking , and very clean rooms.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 13일
Mekiyah, it's delightful to know you enjoyed every moment at Aloft New Orleans Downtown! Your compliments on our team members' friendliness, convenient parking, and pristine rooms are much appreciated. We look forward to your next stay with us.

10/10 - 훌륭해요

Sedrena

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love love love. I’m staying there everytime we go
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 12일
Sedrena, your enthusiastic words about Aloft New Orleans Downtown make our day! It's wonderful to hear that we've become your go-to choice for all your stays. Can't wait to welcome you back on your next visit.

6/10 - 괜찮아요

shyonda n

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
The tv would go in and out, the installation was terrible, the door in the room can lead to the other room. I like the bar, the pool table area, lobby clean and spacious.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 11일
Shyonda N, we appreciate you taking the time to share your feedback. We're sorry to hear about the inconveniences you faced regarding the television and room layout. Rest assured, we are continuously striving to enhance our guest experiences and will take your feedback into consideration. It's rewarding to know that you enjoyed our bar amenities and common areas. We hope we can welcome you back in the near future for an improved stay.

10/10 - 훌륭해요

Erica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Such a beautiful hotel with lovely staff. It’s so close to everting too.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 15일
Erica, we greatly appreciate your positive words. Your praises of Aloft New Orleans Downtown's aesthetic and its convenient proximity to local attractions is gratifying to hear. It's wonderful to know our hardworking team members contributed to making your stay enjoyable. We look forward to the opportunity to serve you again.

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a great stay! Enjoyed the location and nearby dining options. The staff was SUPER professional and helpful. Rooms and facility were very nice. Planning to come back!
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 10일
Michael, we're thrilled to hear that you had a memorable stay at Aloft New Orleans Downtown. Our team members' professionalism, the enjoyable location, and our delightful dining options seem to have had a positive impact on your experience. We're grateful for your feedback about our rooms and facilities and we're excited to welcome you back in the future!

10/10 - 훌륭해요

Kennedi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 10일
Kennedi, thank you for choosing Aloft New Orleans Downtown and for your top rating. We are thrilled that you enjoyed your stay and we can't wait to welcome you back again in the near future.

10/10 - 훌륭해요

STACEY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stayed March 5-8. The room was nice and clean. The hotel was surprisingly quiet even with kids playing in the hallway.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 10일
Stacey, thank you for sharing your experience at Aloft New Orleans Downtown. We are delighted to hear that you enjoyed our clean rooms and peaceful atmosphere, even amidst the lively activity. We hope to have the chance to welcome you back soon. Safe travels!

2/10 - 너무 별로예요

Daniel

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room temperature was 78— they did nothing about it. Booked a king room, was given a room without a window. Fire alarm went off at 8am, we went down 17 flights of stairs with ZERO EXPLANATION on what was going on. Horrible customer service, dirty hotel. And HOT
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 9일
Daniel, it's clear your recent stay didn't meet your expectations, which we deeply regret. We acknowledge potential issues regarding the room's configuration and climate controls. Ensuring guest comfort remains our utmost priority. The incident with the fire alarm truly seems unsettling, and although we have safety measures in place, communication seems to have fallen short. As for your comments on service and cleanliness, we strive to provide an excellent experience for every guest, and it's evident we missed the mark this time. Please consider giving us another chance to better serve you in the future.

10/10 - 훌륭해요

Claudia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 8일
Thank you for the fantastic rating, Claudia!It's outstanding you had such a wonderful experience at Aloft New Orleans Downtown. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 - 훌륭해요

Valeria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place within walking distance of lots of restaurants. Valet parking was helpful for the area! Staff were friendly.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 5일
Valeria, it's a delight to learn that your experience at Aloft New Orleans Downtown was a great one! We're thrilled you appreciated our strategic location near many dining spots. Also, it's wonderful to hear that our valet parking service benefited you and you found our colleagues to be friendly. We hope to serve you again in the future.

10/10 - 훌륭해요

oStepBacks

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Heart of everything you need
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 4일
It's wonderful to hear you found Aloft New Orleans Downtown's location perfectly placed for all your needs. We're pleased you had a fantastic experience. We hope to see you again soon!

8/10 - 좋아요

Angelia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The stay was fine. Thank you.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 3일
Angelia, it's wonderful to know your stay at Aloft New Orleans Downtown was satisfactory. We're grateful for your kind words and looking forward to having you with us again soon. Thank you for choosing us.

10/10 - 훌륭해요

Jahmela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
very nice
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 2일
Jahmela, it's a delight to learn you found Aloft New Orleans Downtown to be very agreeable to your tastes. We appreciate the concise praise and hope to become your preferred choice for future stays in New Orleans.

10/10 - 훌륭해요

Nikia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was amazing
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 1일
Nikia, thank you for the glowing review. It's delightful to know that you had an exceptional stay at Aloft New Orleans Downtown. Your kind words describing the property truly encapsulate what we aspire for every guest experience. Looking forward to welcoming you back in the future.

6/10 - 괜찮아요

Cheryl 님, Federal Way

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stay was great only down fall house keeping loud in the morning in other rooms,the installation is horrible folks was stomping above. Sleep was a hit or miss if you a light sleeper like myself. I recommend Virgin Hotel New Orleans.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 29일
Cheryl, it's unfortunate to hear that noise disturbances affected your stay. We understand the importance of a good night's rest. Noise insulation is something we continually work on to improve guest experiences. We appreciate your feedback as it helps us strive for improvements. Our team truly cares about all of our guests and wishes to provide a relaxing stay. We hope we can welcome you again for a more tranquil experience.

6/10 - 괜찮아요

Titiuana

2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Titiuana, your rating is noted. It seems there were aspects of your stay that were satisfactory while others might have not quite met your expectations. We truly value your feedback and are committed to improving where necessary. Please consider giving us the chance to better serve you in the future.

10/10 - 훌륭해요

kareem

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Customer Service 님, 2024년 2월 27일
Kareem, it's fantastic to see such a high rating for Aloft New Orleans Downtown! We trust you enjoyed your time with us and look forward to having you back soon. Thank you for choosing our hotel for your stay in New Orleans. Safe travels!

8/10 - 좋아요

Ashley

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was decent. The location is less than a mile from bourbon street. The staff was friendly and helpful. My only issues were the room could of been a little cleaner and the the fire alarm went off 3 times one morning.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 25일
Ashley, thank you for choosing the Aloft New Orleans Downtown and taking time to share your feedback. We're pleased that our convenient location and welcoming team members positively enhanced your stay.However, we regret to learn that you had concerns about the cleanliness and interruptions due to fire alarms. Rest assured that issues like these are not common and your comments have been taken on board to review our procedures.Thanks again for the review. We hope to welcome you back in the future for an even more satisfying stay.

8/10 - 좋아요

CRISTINA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Walkable to canal st and bourbon street, only complain was fire alarm kept ringing and no announcements were made until everyone was in the main lobby.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 24일
Cristina, it's good to hear that you appreciated the prime location of Aloft New Orleans Downtown. We regret to hear that there was an issue regarding the fire alarm during your stay. Rest assured, we have taken note of your feedback and will work on improving our communication for such contingencies. We value your input and appreciate your understanding. We look forward to welcoming you back in the future.