테라스/파티오

소네스타 ES 스위트 뉴올리언스 컨벤션 센터 여행 후기

3.5 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1680개 이용 후기 중 939개" "
평점 8 - 좋아요. 1680개 이용 후기 중 407개" "
평점 6 - 괜찮아요. 1680개 이용 후기 중 174개" "
평점 4 - 별로예요. 1680개 이용 후기 중 78개" "
평점 2 - 너무 별로예요. 1680개 이용 후기 중 82개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

JONG KIL

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
째즈의 향연
스위트 숙소로 충분하였으며 비교적 청결하고 조용하여 쉬는데 충분하였음. 째즈를 즐기기엔 안내가 다소 부족하였음.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 1일
종길님, Sonesta ES Suites New Orleans Convention Center에서 만족스럽고 평화로운 휴식을 취하셨다니 정말 기쁩니다. 재즈를 즐기기 위해 더 많은 정보가 필요하다는 의견을 보내주셔서 감사합니다. 앞으로 우리 동료들은 그러한 지침을 제공하는 데 더욱 주의를 기울일 것입니다. 귀하의 의견은 소중하며 곧 다시 뵙기를 바랍니다.

10/10 - 훌륭해요

junsik

2023년 10월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 11월 2일
Junsik, thank you for the perfect rating of Sonesta ES Suites New Orleans Convention Center! We are delighted that your stay met your expectations and we look forward to welcoming you back in the future.

10/10 - 훌륭해요

HAN JIN

2023년 5월에 4박 숙박함
답변 제공: Cody M. 님, 2023년 6월 24일
Thank you for staying!

8/10 - 좋아요

Joon woo

2023년 2월에 1박 숙박함
답변 제공: Christine 님, 2023년 3월 26일
Joon Woo, Thank you for staying at Sonesta ES Suites New Orleans Convention Center. We appreciate your business.

6/10 - 괜찮아요

Lillian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I like that the property was only about a 10 or 15 min walk from some shops and close to restaurants. Although the breakfast that they serve isnt a great variety, the point ia that they do serve breakfast unlike some other hotels or you have to pay for the breakfast. I didn't like that the walls are thin enough that I could hear the conversations next door, some that were not pleasant, especially for a person of color to hear.
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

Kimbley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was very Nice !!
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Penny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

8/10 - 좋아요

Tracy

좋아요: 청결 상태, 직원 및 서비스
It’s okay.
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 27일
Tracy, thank you for sharing your feedback. We're glad to hear you found your stay satisfactory. If there is anything we can do to elevate your experience at Sonesta ES Suites New Orleans Convention Center, please let us know. We're looking forward to your next visit!

8/10 - 좋아요

Dwight 님, Los Angeles

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Although I did not receive the room I requested, I found that the assigned room worked out. The staff was always friendly and helpful. The hotel overall was clean. The breakfast did not vary a lot but was good nevertheless. It was always hot and fresh. The hotel is away from the French Quarter's noise and near a few very good restaurants and clubs. Overall I would recommend this hotel as long as you don't need an onsite restaurant or bar. I was a good choice.
2024년 5월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 5월 26일
Dwight, thank you for sharing your experience. It is great to hear that the team members were friendly and helpful during your stay at Sonesta ES Suites New Orleans Convention Center. We're glad the assigned room met your needs, and that you enjoyed our hot and fresh breakfast. It’s wonderful that you appreciated the peaceful location and nearby dining options. Your recommendation means a lot to us. We hope to welcome you back soon!

6/10 - 괜찮아요

Kaleb

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
N/a
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 25일
Kaleb, thank you for taking the time to leave a review. We appreciate your feedback and if you have any specific concerns or comments, we would be happy to hear more about your experience. Please reach out to us directly if you would like to share additional details.

10/10 - 훌륭해요

Keisha

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was wonderful with friendly staff Room was spacious smelled so good and bed very comfortable.
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 24일
Keisha, the team at Sonesta ES Suites New Orleans Convention Center is delighted to hear that you had a wonderful stay. It's great to know you enjoyed the spacious room and found the bed very comfortable. We're looking forward to welcoming you back!

10/10 - 훌륭해요

Emanuel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Feels like home
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 21일
Emanuel, thank you for your kind words. The team at Sonesta ES Suites New Orleans Convention Center is thrilled you felt at home during your stay. We’re looking forward to welcoming you back soon!

8/10 - 좋아요

Lauren

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 21일
Lauren, thank you for your visit to Sonesta ES Suites New Orleans Convention Center. We’re pleased to see you enjoyed your stay. Our team is looking forward to welcoming you back soon!

8/10 - 좋아요

MARK

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
shower drain overflowed.
2024년 5월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 5월 20일
Thanks for the great rating, Mark!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Sonesta ES Suites New Orleans Convention Center soon, we'd love to have you back!

10/10 - 훌륭해요

linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Spacious rooms with plenty of amenities. Not clear on the pricing before hand with taxes, parking fees, etc.
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 22일
Linda,Thank you for your wonderful review of Sonesta ES Suites New Orleans Convention Center. It’s delightful to know you enjoyed the spacious rooms and ample amenities. For future stays, we recommend reviewing the booking details for any additional charges to ensure full clarity. We look forward to welcoming you back soon!Best regards,Sonesta ES Suites New Orleans Convention Center

8/10 - 좋아요

Adolfo

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good breakfast
2024년 5월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 5월 17일
Adolfo, thank you for your feedback! The team at Sonesta ES Suites New Orleans Convention Center is delighted to hear you enjoyed our breakfast. We hope to have the pleasure of welcoming you back soon.

6/10 - 괜찮아요

Frederick

좋아요: 청결 상태
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 17일
Frederick, thank you for sharing your feedback. The team values your insight and looks forward to the opportunity to provide you with an enhanced experience in the future.

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very well maintained,really nice pool and patio plenty of room for privacy.this is a great family location
2024년 5월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 5월 16일
John, thank you for your wonderful review! The team at Sonesta ES Suites New Orleans Convention Center is pleased to hear that you enjoyed the well-maintained facilities, the pool, and the spacious patio. We're glad you found it to be a great family location. We're looking forward to welcoming you back for another fantastic stay!

6/10 - 괜찮아요

Albert

연인과의 여행
좋아요: 청결 상태
The property is ok however needs some updating, overall not too bad for the price
2024년 5월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 5월 15일
Albert, thank you for sharing your feedback. While we're glad you recognize our commitment to value, we acknowledge your comments on modernizing the premises. We assure you, our team is continuously striving to maintain and enhance our hotel facilities. We hope to have another chance to provide you with an improved experience in the future.

8/10 - 좋아요

Rashunn

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything overall was great I just felt like one of the front desk workers could have been a little more friendly but she wasn’t rude just not very seemingly approachable. I would definitely stay again because the rooms were nice and roomy!!!!!!
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 15일
Rashunn, we appreciate your feedback regarding your stay at Sonesta ES Suites New Orleans Convention Center. It's great to hear that you enjoyed our spacious rooms. However, we have taken note of your observations about one of our colleagues at the front desk and will ensure our team continues to maintain a friendly and welcoming attitude. We're looking forward to seeing you again on your next visit.

10/10 - 훌륭해요

Terrance

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
In a great spot
2024년 5월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 5월 15일
Terrance, we're delighted that your stay at Sonesta ES Suites New Orleans Convention Center was well-located for your needs. We hope to welcome you back in the near future and provide another superb experience.

10/10 - 훌륭해요

Dr. Marcus

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice suite hotel. Newly renovated rooms. Breakfast included - with scrambled eggs, burger parties, fresh pancakes, … Parking over night at nearby public parking lot possible. Feench quarter in walking distance
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 15일
Dr. Marcus, it's great to hear you enjoyed your stay at Sonesta ES Suites New Orleans Convention Center. We're delighted you appreciated our newly updated rooms and inclusive breakfast. It's also wonderful to know that you found our location convenient for exploring the nearby French Quarter. Thanks for choosing us, we look forward to your next stay.

10/10 - 훌륭해요

Eduardo

가족 여행
좋아요: 직원 및 서비스
Me gusta el servicio ofrecido y el desayuno ofrecido
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 15일
Eduardo, es fantástico saber que disfrutaste del servicio y desayuno en Sonesta ES Suites New Orleans Convention Center. Los miembros de nuestro equipo siempre se esfuerzan por brindar una excelente experiencia a nuestros huéspedes. Esperamos darle la bienvenida nuevamente en el futuro.

10/10 - 훌륭해요

Traci

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
After arriving in town, we thought we would have to wait hours to check-in. Our plan was to just leave our luggage and then go check out a museum until 4. As soon as we walked in, we were greeted by staff who immediately was able to check us in. Our main concern after checking in was getting some good New Orleans food and the staff had plenty of recommendations! We tried a few and they were amazing. The staff was very welcoming and hospitable. My son loved the fact there was a lot to places to relax at the hotel after a day of walking. The hotel itself was closer to everything than we thought so we were pleasantly surprised at the convenience to the French Quarter, bus stops, streetcars and even the ferry! Next time we come to New Orleans (hopefully with my extended family) we are staying here!
2024년 5월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 14일
Traci, your remarkably detailed feedback is greatly appreciated. It's heartening to learn you were able to experience early check-in upon your arrival at Sonesta ES Suites New Orleans Convention Center. We strive to make our guests feel welcome, so it's delightful to hear our team members were able to provide excellent food recommendations. We're also glad your son enjoyed our various relaxation spots and the hotel's proximity to local attractions was favorable. Looking forward to welcoming you and your extended family on your next visit to New Orleans!

10/10 - 훌륭해요

Antwan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
From the moment I arrived, the staff was nice, welcoming, and approachable. Everyone! From the people at the counter checking you into the maintenance staff I would pass by, to the people serving breakfast. This reminded me of what I was missing by staying in Airbnb. I would stay at this location again.
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 15일
Antwan, it's wonderful to hear that you had such a positive experience at Sonesta ES Suites New Orleans Convention Center. We're thrilled that you found our team members welcoming and approachable, and that our services made you see the value of staying with us over Airbnb. We're looking forward to welcoming you back in the future.

10/10 - 훌륭해요

Edgard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very organize
2024년 5월에 3박 숙박함
답변 제공: ABrumfield 님, 2024년 5월 12일
Thank you Edgar! Organization is a key skill to great customer service. Thank you for recognizing ours.

10/10 - 훌륭해요

Victoria

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like that every room has a couch!! Ac works great. Just a nice big clean room. Maybe 15-20 mins walking from the French quarter. A walk I enjoyed for 3 days straight. Every employee I spoke with was always very nice and helpful. They even had fresh popcorn in the lobby. The free breakfast isn’t anything fancy, but it’s just what you need at this price
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 14일
Victoria, it's wonderful to hear that you appreciated the Sonesta ES Suites New Orleans Convention Center's spacious, tidy rooms, each equipped with a couch for added comfort. We're delighted to know that our efficient air conditioning was up to mark and that our location provided a pleasant walking distance to the French Quarter. It's always rewarding to hear when our team members are found to be nice and helpful, as customer service is integral to us. Also, glad that small touches like fresh popcorn in the lobby added to your satisfaction, and that you found our complimentary breakfast fitting. We look forward to welcoming you back on your next trip.

10/10 - 훌륭해요

Charles

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was AWESOME!!!
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 13일
Charles, thank you for your feedback! We're thrilled to hear about your experience with our exceptional team members at Sonesta ES Suites New Orleans Convention Center. Do come back soon for another memorable stay!

10/10 - 훌륭해요

Whitney

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 15일
Whitney, it's splendid to hear that your stay at our Sonesta ES Suites New Orleans Convention Center fulfilled your expectations. We appreciate your high score and hope to serve you again on your next trip to New Orleans!

10/10 - 훌륭해요

Larry 님, THORNTON

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is very helpful and kind. For the price paid, it is a great value! Walking distance to Bourbon St (about 20 minutes).
2024년 5월에 3박 숙박함
답변 제공: ABrumfield 님, 2024년 5월 12일
Hello Larry! It is always a pleasure to see our staff provided excellent service. We also pride ourselves on having a prime location in the city.

10/10 - 훌륭해요

Antwan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was very friendly from the time you answered the hotel until the time you left will definitely stay here again
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 13일
Antwan, we are thrilled to read about your positive experience at Sonesta ES Suites New Orleans Convention Center. Your comments about our team's friendliness are much appreciated, and we're delighted to hear of your plans to return. Looking forward to your next visit!

10/10 - 훌륭해요

Sarah

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a great stay! All front desk employees were friendly and helpful. The pool area was nice. Breakfast was very good. We would stay here again!
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 13일
Sarah, we're overjoyed to hear about your delightful stay at Sonesta ES Suites New Orleans Convention Center. It's tremendous to know that our cordial front desk team members and pool area added to your experience. We're glad you enjoyed our bountiful breakfast as well. We certainly look forward to welcoming you back in the future.

6/10 - 괜찮아요

Brianna

단체 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Blood was on towels in bathroom and NO PARKING , you’ll have to pay daily or get valet
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 13일
Brianna, we regret to hear about the issues you encountered with the bathroom towels and parking. Cleanliness is a priority and it disappoints us to know it was not up to standard during your stay. In regards to the parking, we offer a range of options to cater for our guests' diverse needs and are sorry if this caused inconvenience. We appreciate the feedback as it helps us improve and hope to provide a more satisfying experience for your next visit.

10/10 - 훌륭해요

Cristian

단체 여행, 연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente ubicación, limpio, cama muy cómoda, tenía piscina, si regreso a New Orleans regresaria sin dudarlo
2024년 5월에 9박 숙박함
답변 제공: Customer Service 님, 2024년 5월 12일
Cristian, estamos encantados de que haya disfrutado de su estadía en Sonesta ES Suites New Orleans Convention Center. Es fantástico saber que apreció nuestra excelente ubicación, limpieza y cómodas camas. También estamos encantados de que nuestra piscina haya contribuido a su experiencia. Estamos ansiosos por tenerlo de regreso para otra visita memorable. ¡Buen viaje hasta entonces!

8/10 - 좋아요

Gabrielle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 5월 11일
Thanks for the 4/5 rating, Gabrielle!We're thrilled you enjoyed your time at Sonesta ES Suites New Orleans Convention Center so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 - 훌륭해요

William

출장 여행
좋아요: 청결 상태, 직원 및 서비스
The property is in a good place. Near to the convention centre. The premises is clean and staff are nice.
2024년 4월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 5월 12일
William, it's wonderful to hear that you enjoyed your stay at Sonesta ES Suites New Orleans Convention Center. It's great that the location worked out well for you and you appreciated the cleanliness along with the pleasant interactions with our team members. We're eagerly looking forward to welcoming you back for another visit.

8/10 - 좋아요

john

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good friendly welcoming staff Convenient location One small complaint - breakfast should be open till 10am instead of 9:30am. Food was average.
2024년 4월에 14박 숙박함
답변 제공: Customer Service 님, 2024년 5월 10일
John, we appreciate your kind words about the welcoming atmosphere at Sonesta ES Suites New Orleans Convention Center and its ideal location. We also thank you for your valuable feedback about the breakfast timings and quality. Your suggestion regarding extending the service time along with the desire for an enhanced food offering is duly noted and will be considered for future improvements. We're looking forward to welcoming you back on your next visit to New Orleans.

8/10 - 좋아요

Becky

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We had a great stay. We enjoyed the breakfast, the size of the room and suite, and the bed was comfortable. The only negative was the shower head. The water came out like spikes. I've never experienced such an uncomfortable shower-head. It would be an easy switch out to one more comfortable with a softer spray.
2024년 5월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 5월 9일
Becky, thank you for sharing your review about the Sonesta ES Suites New Orleans Convention Center. We're delighted to hear you enjoyed the breakfast, appreciated the spacious room and found the bed cozy. We regret to hear about the showerhead, however. Our team is always looking for ways to improve, and comments like yours are immensely helpful. Your comfort is crucial to us, and we'll take note of this issue. We're glad your overall stay was pleasant and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Sophia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was so friendly and welcoming! The whole visit was delightful. We had a very clean room and access to anything we needed.
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 5월 5일
Sophia, it's truly encouraging to hear how much you appreciated the welcoming spirit of our Sonesta ES Suites New Orleans Convention Center team members. We're delighted you found your room to your liking and that you felt well-accommodated throughout your visit. Your kind feedback is highly valued and we hope to have the pleasure of welcoming you back soon.

10/10 - 훌륭해요

Si

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 4일
Si, thank you for your top rating of Sonesta ES Suites New Orleans Convention Center. It means the world to us! We're delighted that you enjoyed your stay and welcome you back anytime for another remarkable experience.

2/10 - 너무 별로예요

patricia

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 4일
Patricia, it's concerning to see your rating without any review text. We'd appreciate if you could share more details about your experience so we can identify what went wrong and strive for improvement. Your feedback is crucial to us.

8/10 - 좋아요

Renisha

2024년 4월에 3박 숙박함
답변 제공: Renisha 님, 2024년 5월 20일
Thank you for the rating... I hope you enjoyed your stay

10/10 - 훌륭해요

Richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The ease of check-in and Check-out. The walking distance to things!
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 1일
Richard, thank you for sharing your experience. We're thrilled that you found check-in and check-out at Sonesta ES Suites New Orleans Convention Center swift and convenient, and that our location made it easy for you to explore the surrounding attractions on foot. Your positive feedback is greatly appreciated and we hope to welcome you back in the near future!

10/10 - 훌륭해요

Iesha

좋아요: 숙박 시설 상태 및 시설
Good loved it
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 30일
Iesha, we're delighted to know that you had a great experience at Sonesta ES Suites New Orleans Convention Center. Nothing makes us happier than a satisfied guest. We're already looking forward to your next visit. Thank you for your review.

8/10 - 좋아요

Mario

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good hotel , very friendly staff , comfortable rooms , the carpet in the rooms needs cleaning, also I would recommend to clean the patio area outside the rooms , it was dirty , and doesn’t look like it gets clean enough
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 30일
Mario, we're glad you found the Sonesta ES Suites New Orleans Convention Center to be a good hotel, and that our team members were friendly. We appreciate your feedback concerning the cleanliness of certain aspects of the hotel and assure you that continuous improvement is a key focus for us. We look forward to welcoming you back to an even more inviting environment in the future.

6/10 - 괜찮아요

Mihail

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Very very dirty. For this money very bad
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 30일
Mihail, we regret hearing that your stay didn't meet your expectations regarding cleanliness. We pride ourselves on maintaining high standards, and it seems we may have missed the mark during your visit. Please rest assured, your feedback has been taken into account and will be evaluated for improvements. We appreciate your time and understanding.

8/10 - 좋아요

Camille

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
I you have to request your room to be cleaned each day which is a hassle if you forget
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 30일
Camille, we appreciate your valuable feedback. At Sonesta ES Suites New Orleans Convention Center, we've implemented the 'on request' cleaning service to offer more flexibility to our guests. While some people appreciate this, we understand that it can be a bit of an inconvenience if forgotten. We are exploring ways to ensure all our guests find the process straightforward and hassle-free. Thank you for choosing us and we hope to welcome you back soon.

6/10 - 괜찮아요

YELLIE’s

별로예요: 청결 상태, 숙박 시설 상태 및 시설
It was nice but my ac wasn’t working it was very hot and my bathtub was dirty
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 29일
Yellie, we appreciate your feedback. It's unfortunate that your stay encountered some impediments, specifically in terms of the air conditioning functionality and the cleanliness of the bathroom. Rest assured, our team members continuously strive to provide a comfortable, and clean environment for our guests. These issues will be addressed promptly. We hope you'll consider giving us another opportunity to serve you better.

10/10 - 훌륭해요

Juve

2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 19일
Juve, thank you for your 5-star rating of Sonesta ES Suites New Orleans Convention Center! We're delighted to see you had a wonderful experience and hope to welcome you back soon.

10/10 - 훌륭해요

Wesley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent management and staff! They go out of their way with friendliness and assistance. While the property was slightly dated, it was exceptionally clean. Great option for WW2 Museum.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 28일
Wesley, it's delightful to hear that you recognized the effort put in by the management and our team members at Sonesta ES Suites New Orleans Convention Center. Your comments regarding their friendliness and assistance truly warm our hearts. We're happy that our dedication to cleanliness met your expectations, despite the hotel's mature character. It's fantastic to learn that our hotel was the right fit for your visit to the WW2 Museum. We eagerly anticipate your return.