스튜디오, 더블침대 2개, 금연 | 책상, 다리미/다리미판, 무료 WiFi, 침대 시트

익스텐디드 스테이 아메리카 스위트 엘리자베스 뉴어크 에어포트 여행 후기

2.5 out of 5

이용 후기

6.2
평점 10 - 훌륭해요. 1012개 이용 후기 중 241개" "
평점 8 - 좋아요. 1012개 이용 후기 중 195개" "
평점 6 - 괜찮아요. 1012개 이용 후기 중 162개" "
평점 4 - 별로예요. 1012개 이용 후기 중 166개" "
평점 2 - 너무 별로예요. 1012개 이용 후기 중 248개" "

6.2/10

청결 상태

6.8/10

직원 및 서비스

6.0/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

8/10 - 좋아요

Jess

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2020년 8월 14일
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management

8/10 - 좋아요

Jess

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2020년 8월 17일
Jess, it was wonderful to see you enjoyed everything about your time at Extended Stay America. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. Your kind rating is appreciated, and we look forward to hosting you again. Sincerely, Hotel Management

8/10 - 좋아요

Alfredo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Mejorar el desayuno
2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

Nadine 님, Seevetal

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Nähe zur Mall war super, von dort fährt auch der Bus nach NYC hinein -Rest war nicht gut/ist keine schöne Gegend dort -das sog.Frühstück hatte nur dünnen Kaffee,heisses Wasser,Oatmeal um mit heisses Wasser aufzugießen,Müsliriegel und Muffin’s-das war das sog “Frühstück” -es gab noch nicht mal einen kostenlosen Trinkwasser Spender wie sonst in Hotel’s üblich -nur einen Getränkeautomaten gegen Gebühr -der Flughafen Shuttle erschien nicht,so dass wir ein teures Taxi nehmen mussten (50Dollar/für knapp 3km/eine Katastrophe) Ich werde nie wieder diese Hotelkette buchen und lieber 1-2 Sterne besser buchen. Mehr als 2 Sterne hat diese Unterkunft nicht verdient und hatte teilw. sehr merkwürdige Gäste. Wenn es die Gegend sein muss, gibt es von anderen Hotelketten bessere Hotel’s direkt i.d.Nähe
2024년 3월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 26일
Dear Nadine, Thank you for sharing your experience. We appreciate your feedback regarding the hotel's location and amenities. We regret that your stay did not meet expectations. Rest assured, we will address the issues you've raised to improve our services. We apologize for any inconvenience with the breakfast offerings and airport shuttle. Your comments are valuable, and we hope to have the opportunity to provide a more satisfactory experience in the future.Sincerely,Hotel Management

8/10 - 좋아요

Shanika

연인과의 여행
No cups abut it was ok
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 25일
Dear Shanika, Thank you for the feedbackof your stay at Extended Stay America. We apologize for the oversight regarding the absence of cups in your room. Your comfort and convenience are important to us, and we regret any inconvenience caused. We appreciate your understanding and are pleased to hear that overall, your stay was satisfactory. Immediate steps are being taken to ensure that all necessary amenities are consistently provided for our guests. Thank you for bringing this to our attention, and we hope to welcome you back for a more seamless experience.Sincerely,Hotel Management

8/10 - 좋아요

Angelo

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 9박 숙박함

10/10 - 훌륭해요

Tatiana

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I already don't remember my stay since in recent past I changed very much hotels. Sorry.
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 20일
Dear Tatiana, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. We enjoyed hosting you at Extended Stay America; we hope to see you again soon. Sincerely,Hotel Management

2/10 - 너무 별로예요

Polo

단체 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiero mi reembolso fue un asco, baño sucio, toallas sucias, terrible
답변 제공: Hotel Management 님, 2024년 3월 19일
Dear Polo, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

8/10 - 좋아요

James

2024년 3월에 1박 숙박함

8/10 - 좋아요

Jasmiah 님, Elizabeth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is located near shopping mall, also affordable
2024년 3월에 1박 숙박함

8/10 - 좋아요

Carla

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo bien amable
2024년 3월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 12일
Dear Carla, We are thrilled to hear you had a pleasant experience at Extended Stay America. Thank you for your kind words! We strive to provide excellent service and accommodations to all our guests. We hope to welcome you back for another enjoyable stay soon!Sincerely,Hotel Management

8/10 - 좋아요

Rosa

좋아요: 청결 상태, 직원 및 서비스
Perfect for one night before taking a cruise.
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

inga

2024년 1월에 1박 숙박함

8/10 - 좋아요

Alexis

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like that it was convenient
2024년 3월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 8일
Dear Alexis,Thank you for your gracious review of Extended Stay America. We are glad that your stay was pleasant and your overall experience was positive, and we hope to welcome you back in the near future!Sincerely,Hotel Management

8/10 - 좋아요

Patria

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Family friendly
2024년 2월에 1박 숙박함

8/10 - 좋아요

Dinean

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
I liked the fact that it was pretty close to the mall and not too far from the Ocean Breeze complex for the indoor track state championship competition. The staff was very nice. Although, my room did have an odor near the fridge in the room almost like something died. I had to spray some perfume to get past the smell. Also, they made me pay for parking that was supposed to be secure and locked up. The gates are broken so I paid for nothing. Other than those little glitches it was an ok stay.
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 4일
Dear Dinean, Thank you for choosing Extended Stay America. We appreciate your positive comments about our convenient location and the friendly staff. However, we apologize for the inconvenience regarding the room odor and the parking situation. Your feedback is valuable, and we'll address these issues internally. Despite these challenges, we're glad you had an overall enjoyable stay. We look forward to the opportunity to welcome you back and provide an improved experience.Sincerely,Hotel Management

4/10 - 별로예요

Jose

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Christopher

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was filthy. Tapped lamp shade and dust balls fell out. Front desk staff was rude and was speaking ill of other guests right in front of us. This place needs a management change
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 29일
Dear Christopher, We appreciate you taking the time to write a review about your time with us. Our priority is always to deliver and serve our guests with comfortable accommodations. However, we regret that the cleanliness and condition of the room were not up to our expectations, and we will share these notes with the respective team for further improvement. Also, advise them to double-check the rooms before delivery so these issues do not occur. Please return; we hope to serve you again with a better experience! Sincerely,Hotel Management

10/10 - 훌륭해요

Irene 님, Newark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very helpful and attentive to our stay.
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Patrick

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
Mall right was convenient but there should be more options in the breakfast menu
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 27일
Dear Patrick, Thank you for reviewing our hotel. It is nice you had a pleasant stay. We appreciate you pointing out specific items you loved and areas where we can improve. However, we are sorry for the issues you encountered. We are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our front desk is always to help you. Considering our positive highlights, please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management

4/10 - 별로예요

Crisostomo

None
2024년 2월에 5박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 25일
Dear Crisostomo, We're sorry to hear that your recent stay did not meet your expectations. Your feedback is important to us, and we would appreciate any additional details you could provide regarding your experience. Our team is committed to ensuring all guests have a comfortable and enjoyable stay, and we apologize if we fell short in your case. Thank you for sharing your feedback, and we hope to have the opportunity to welcome you back for a better experience in the future.Sincerely,Hotel Management

4/10 - 별로예요

DyShon

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Kendra

아이를 동반한 가족 여행, 출장 여행
좋아요: 편의 시설/서비스
Convenient, Comfortable, and affordable. Good customer service also.
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 17일
Dear Kendra, We are incredibly pleased you enjoyed your stay at Extended Stay America and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit the city.Sincerely,Hotel Management

8/10 - 좋아요

Derrick

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property was clean, staff was nice only issue was when getting ready on check out day the shower stopped working. However we did get accommodated to use another room.
2024년 2월에 1박 숙박함

4/10 - 별로예요

Yasmin

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amenities are poor you need to call staff more than once to get your inquiry
2024년 2월에 6박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 13일
Dear Yasmin, We apologize for any inconvenience you experienced with our amenities and service. Your feedback is valuable, and we're committed to addressing these issues promptly. Please know that we're working to improve our responsiveness to guest inquiries. Your comfort is important to us, and we appreciate your patience. We hope to serve you better during your next visit.Sincerely,Hotel Management

10/10 - 훌륭해요

Jeannette

2024년 1월에 10박 숙박함
답변 제공: Mark H. 님, 2024년 3월 26일
Thank you for your positive feedback.

10/10 - 훌륭해요

Yasmin

Perfect
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 8일
Dear Yasmin, Thank you for the wonderful review of Extended Stay America. We are thrilled to read that you had an overall positive experience. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you again; we look forward to hosting you on your next visit.Sincerely,Hotel Management

4/10 - 별로예요

Tremaine

2024년 1월에 8박 숙박함

8/10 - 좋아요

Thisara

2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

John

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I would not return to that very dirty hotel. They never gave us room service during the four nights we stayed. The refrigerator was dirty. The bathroom extractor fan made a lot of noise. It looked like a helicopter. The wall where the bed lamp is had snot stuck to the copper lamp. It was broken, I wouldn't go back there anymore, it's a scam.
2024년 1월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 4일
Dear John, Thank you for reviewing your recent stay. We are sorry to hear that we did not live up to your expectations during your visit. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. Since we are an extended stay property, we provide one full-service housekeeping every two weeks. Fresh towels and linens are available at the front desk as often as needed. We will share your comments with our staff to ensure we communicate our services and amenities during guests' arrivals. Your feedback is valuable to us in identifying areas for improvement, and we are grateful for your patience and understanding.Sincerely,Hotel Management

4/10 - 별로예요

Raul 님, Reinholds

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property should be close down. There is no ice available among many things, plus the room seems dirty.
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 1일
Dear Raul, We sincerely apologize for the inconvenience during your stay. Your feedback profoundly concerns us, and we assure you that we take it seriously. We will address your issues with our team to improve our services. Our commitment is to provide a clean and comfortable environment for our guests. We appreciate your patience and understanding. If you would be open to providing more details about your experience, we welcome the opportunity to make things right. Thank you for bringing this to our attention.Sincerely,Hotel Management

10/10 - 훌륭해요

Gabriel

출장 여행
좋아요: 숙박 시설 상태 및 시설
👍
2024년 1월에 1박 숙박함
답변 제공: Mark H. 님, 2024년 3월 26일
Thank you for your positive feedback.

2/10 - 너무 별로예요

José

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
.
2024년 1월에 1박 숙박함

4/10 - 별로예요

Janielle 님, Covington

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
Room was not clean. I found a water bottle with unknown liquid by the bed and there was open snacks assuming left behind by previous occupants in the kitchen cabinet.
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 30일
Dear Janielle, Thank you for your review. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management

2/10 - 너무 별로예요

Youssef

별로예요: 청결 상태, 숙박 시설 상태 및 시설
They lie to us there’s no breakfast as they said only coffee and tea station
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 30일
Dear Youssef, Thank you for your review. We regret any disappointment you had with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again. Sincerely,Hotel Management

10/10 - 훌륭해요

Gideon

Met the expectation. Clean, quiet and great location.
2024년 1월에 1박 숙박함
답변 제공: Mark H. 님, 2024년 3월 26일
Thank you for your positive feedback.

6/10 - 괜찮아요

Cheryl

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Out dated decor.
2024년 1월에 10박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 27일
Dear Cheryl, Thank you for taking the time to give us feedback about your recent stay. We appreciate you being our guest and sharing your observations. We are sorry you felt our hotel needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. It would be our pleasure to welcome you back soon. Sincerely,Hotel Management

8/10 - 좋아요

Melrose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

john

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El sitio excelente para el mall cerca y buenos restaurantes
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 18일
Dear John, Thank you for staying at Extended Stay America. We were so pleased to read your kind words about how much you enjoyed your recent visit to the area. Thank you for your comments about our hotel location. We are glad you appreciated our convenient location close to area restaurants and shopping. Thank you for being our guest. We hope to have you return soon.Sincerely,Hotel Management

8/10 - 좋아요

Corina

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
staff is very friendly and the shuttle service was very convenient. I enjoyed the amenities of the place and they made my stay very comfortable.

2/10 - 너무 별로예요

wesley

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I ask the staff to replace light bulbs in my room. A Maintenance man stop by look at the bulbs never replace them I had limited light all weekend
2024년 1월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 16일
Dear wesley, Thank you for choosing to stay with us and for taking the time to share your review. We apologize for the inconvenience caused by not providing every guest with the attentive service we strive to deliver. We understand that this must have caused discomfort. We are reviewing these concerns with our associates to ensure we promptly and appropriately respond to every guest request. Remedial steps within the concerned departments are underway to ensure future guests are not similarly impacted. We appreciate your patience and hope to serve you better in the future.Sincerely,Hotel Management

6/10 - 괜찮아요

Mohammad

단체 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The hair dryer was broken the shower was broken the fridge was not working so yeah it was perfect 😂
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 15일
Dear Mohammad, Thank you for taking the time to share about your stay. Our goal is to provide an outstanding stay for every guest; therefore, we apologize for the inconvenience you encountered. We cannot thank you enough for your patience and understanding. We are grateful for your time and hope you will revisit so we can provide the seamless, exceptional experience that you deserve.Sincerely,Hotel Management

2/10 - 너무 별로예요

Richardson

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Don’t stay at this hotel I was there for 13 nights and the room are dirty no water presión for showers and if you need towel have to go to the front desk whit the dirty towel to get new ones sometimes they don’t have clean towel available and they charge for security parking lot and the crazy part is the parking gate are completely broken and is not secure and the front lobby entrance the grass they forgot to cut and is like 5 inch tall look like a forest please don’t stay at this crap the picture in the internet is nothing compared to the reality bad bad bad bad
2023년 12월에 13박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 10일
Dear Richardson, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management

4/10 - 별로예요

Joedy

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The water pressure was very low. There was hair in the tub and sink. Left a bottle of cleaner in the room when I checked in. Housekeeper knocked on the door at 10 am instead of 11 and tried to walk in my room. Very dissatisfied!!!
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 10일
Dear Joedy, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management

2/10 - 너무 별로예요

Yonelby

2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Kenneth

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Nicole

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 9박 숙박함

6/10 - 괜찮아요

Hydeia

별로예요: 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Patrick

2024년 1월에 1박 숙박함