숙박 시설 내 편의 시설/서비스

뉴포트 뉴스 메리어트 앳 시티 센터 여행 후기

3.5 out of 5
뉴포트 뉴스 메리어트 앳 시티 센터
740 Town Center Dr, Newport News, VA

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 932개 이용 후기 중 458개" "
평점 8 - 좋아요. 932개 이용 후기 중 242개" "
평점 6 - 괜찮아요. 932개 이용 후기 중 112개" "
평점 4 - 별로예요. 932개 이용 후기 중 62개" "
평점 2 - 너무 별로예요. 932개 이용 후기 중 58개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

John 님, Newport News

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Shelby at guest services is remarkable and a fantastic representative of this facility. I've stayed here for years and more than ever this tax season; she made it feel like home like no other. Thank you!
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

John 님, Newport News

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff are always great.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

John 님, Newport News

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

John 님, Newport News

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 4박 숙박함

10/10 - 훌륭해요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was wonderful and very helpful!
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Lisa

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Leah

연인과의 여행
별로예요: 직원 및 서비스
The property I stated charged my card after I already paid through Expedia I into the room on the 23rd checked out the 25th and I still have $470 on hold. I was in town for my father’s funeral and already had enough going on then had to leave with no money because the Marriott has a hold on my card that should’ve never been there
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

John 님, Newport News

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's great
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

Denise

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly and responsive staff. Safe and convenient location.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

John 님, Newport News

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always convenient to work.
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

Alana

2024년 2월에 2박 숙박함

6/10 - 괜찮아요

Holly

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The only compliant I have is that I had booked several months in advance and requested a king bed and was given a room with two queens. I was disappointed with that being changed.
2024년 2월에 4박 숙박함

10/10 - 훌륭해요

John 님, Newport News

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always stay here - convenient
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Jacqy

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Karen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Relaxing Atmosphere!
2024년 1월에 4박 숙박함

10/10 - 훌륭해요

John 님, Newport News

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always my go to hotel
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Pansy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is in excellent shape and good service
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Kimberly

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the Christmas lights and decorations out front. Staff was very attentive and friendly. Restaurant had great food and service
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Amy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent reception
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Quanisha

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

4/10 - 별로예요

Virginia

좋아요: 직원 및 서비스
The room is big the staff was wonderful Very safe area. Very clean area. The view beautiful. The tub had rust. The heater made loud banging sound the whole time I just turned the heat off at times. The decor is out dated.
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Chelsea S.

2023년 12월에 1박 숙박함

8/10 - 좋아요

Eric S.

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
TV too small
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Kate

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff, great stay!!
2023년 12월에 2박 숙박함

8/10 - 좋아요

Jennifer

2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay
2023년 10월에 2박 숙박함
답변 제공: Mark 님, 2023년 11월 9일
Thank you for choosing the Newport News Marriott at City Center and sharing your experience with fellow travelers online. It was my pleasure to read that you were very satisfied with your room, the comfy bedding, fast internet connectivity and oversized flat panel TV - all the comforts of home. Our housekeeping team understands that cleanliness is the number one expectation of our guests and they go above and beyond to meet that expectation. Our goal is to make your stay as relaxing and comfortable as possible and it sounds like we succeeded! Thanks for all of your wonderful comments. We hope to see you again in the near future.

10/10 - 훌륭해요

tommy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Mark 님, 2023년 11월 9일
Thank you for your recent stay at the Newport News Marriott at City Center and for posting such a glowing review. It was a pleasure to read that we were able to meet all of your expectations with our service, accommodations and facilities. I will share with my staff of the wonderful job they did and thank them in person. Thank you again for your feedback and we look forward to welcoming you back to the Newport News Marriott at City Center.

10/10 - 훌륭해요

Nicholas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location was perfect. Many options for different types of food and very close to norfolk
2023년 10월에 3박 숙박함
답변 제공: Mark 님, 2023년 11월 9일
Thank you for staying at the Newport News Marriott at City Center recently and for sharing your comments regarding the location of the hotel. Whether our guests are here for a quick two night stay or attending a week long meeting, there is so much to enjoy within steps of our hotel. It was also wonderful to read that you thoroughly enjoyed your accommodations and that the facilities and amenities exceeded your expectations. Thank you again for choosing us and we look forward to the opportunity of welcoming you back in the near future.

10/10 - 훌륭해요

John 님, Newport News

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very accommodating and within walking distance.
2023년 10월에 3박 숙박함
답변 제공: Mark 님, 2023년 11월 9일
Thank you for staying at the Newport News Marriott at City Center recently and for sharing your comments regarding the location of the hotel. Whether our guests are here for a quick two night stay or attending a week long meeting, there is so much to enjoy within steps of our hotel. It was also wonderful to read that you thoroughly enjoyed your accommodations and that the facilities and amenities exceeded your expectations. Thank you again for choosing us and we look forward to the opportunity of welcoming you back in the near future.

10/10 - 훌륭해요

Lloyd

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is a beautiful property. The staff was friendly and the room was very large and clean
2023년 10월에 1박 숙박함
답변 제공: Mark 님, 2023년 11월 9일
Thank you for choosing to stay at the Newport News Marriott at City Center and for sharing your review with other travelers. I was absolutely delighted to hear how much you enjoyed your stay with us and we were able to impress you with our service, accommodations and facilities. I look forward to sharing your wonderful comments with our staff. They will certainly appreciate the recognition of their hard work. I hope you will stay with us again during your next visit Newport News.

10/10 - 훌륭해요

Chimmuanya C

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The staff was professional and very gracious
2023년 10월에 2박 숙박함
답변 제공: Mark 님, 2023년 11월 9일
Thank you for choosing our hotel for your recent stay in Newport News Marriott at City Center. We put a lot of time and emphasis on training to ensure we provide service excellence to each and every guest. Your wonderful comments let us know we are on the right track. On behalf of our team, we appreciated the opportunity to be of service and thanks you for kind compliments.

2/10 - 너무 별로예요

daniel

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tvs were out they had know idea when they would have them and not give me a room with a working tv and the front desk was horrible at helping us with the probelms
2023년 10월에 1박 숙박함
답변 제공: Mark 님, 2023년 11월 9일
Thank you for choosing to stay with us. We had a community wide issue with service, not isolated to our hotel. As we choose our providers wisely, technology still lets us down unexpectedly.

10/10 - 훌륭해요

John 님, Newport News

2023년 9월에 3박 숙박함
답변 제공: Mark 님, 2023년 11월 9일
Thank you for being our guest and for writing such a great review. We are delighted that our service and amenities exceeded your expectations and that you loved spending time at our spa and awesome pool. We look forward to seeing you again at the Newport News Marriott at City Center

10/10 - 훌륭해요

Ingrid

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Mark 님, 2023년 11월 9일
Thank you for choosing the Newport News Marriott City Center hotel for your stay once again. As a General Manager, there is no greater praise to have a guest return because they love the staff, location, amenities and everything else our hotel has to offer. Our associates work exceptionally hard to go above and beyond to for every single guest that walks through our doors. We sincerely thank you for your business and look forward to welcoming you back soon to the Newport News Marriott City Center.

8/10 - 좋아요

Cynda

좋아요: 청결 상태, 직원 및 서비스
Disappointed that the halls of the hotel smelled of cigarette smoke. I thought this was a smoke free property. I would not book here again because of this.
2023년 9월에 2박 숙박함
답변 제공: Mark 님, 2023년 9월 20일
Thank you for staying at Newport News Marriott City Center and for posting your experience online. I am pleased to read you enjoyed your overall stay with us, however it is concerning that we were not able to meet all your needs during your stay. I will certainly share your observations with my management team and redouble our training efforts so do not repeat this going forward. We do hope to have another opportunity to welcome you back soon.

10/10 - 훌륭해요

Deborah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
I've stayed at this hotel many times. It never disappoints. My friends and I were able to watch the US Open tennis match in the lobby together. What a great experience.
2023년 9월에 2박 숙박함
답변 제공: Mark 님, 2023년 9월 20일
Thank you for choosing the Newport News Marriott City Center hotel for your stay once again. As a General Manager, there is no greater praise to have a guest return because they love the staff, location, amenities and everything else our hotel has to offer. Our associates work exceptionally hard to go above and beyond to for every single guest that walks through our doors. We sincerely thank you for your business and look forward to welcoming you back soon to the Newport News Marriott City Center.

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked that the staff had Ice and water for tennis players in lobby. I think light breakfast should have been included.
2023년 9월에 3박 숙박함
답변 제공: Mark 님, 2023년 9월 20일
Thank you for your recent stay at the Newport News Marriott at City Center and for posting such a glowing review. It was a pleasure to read that we were able to meet all of your expectations with our service, accommodations and facilities. I will share with my staff of the wonderful job they did and thank them in person. Thank you again for your feedback and we look forward to welcoming you back to the Newport News Marriott at City Center.

10/10 - 훌륭해요

Nicole

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Mark 님, 2023년 9월 20일
Thank you for choosing to stay at the Newport News Marriott at City Center and for sharing your review with other travelers. I was absolutely delighted to hear how much you enjoyed your stay with us and we were able to impress you with our service, accommodations and facilities. I look forward to sharing your wonderful comments with our staff. They will certainly appreciate the recognition of their hard work. I hope you will stay with us again during your next visit Newport News.

8/10 - 좋아요

Karen

2023년 9월에 2박 숙박함
답변 제공: Mark 님, 2023년 9월 20일
Thank you for choosing the Newport News Marriott at City Center for your weekend getaway. We are pleased to read that we exceeded your expectations with thoughtful amenities, well-appointed rooms and excellent service provided by our staff. It was a pleasure to host you, and we look forward to welcoming you again soon.

8/10 - 좋아요

Avella

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice spacious room. Good location & close to a variety of shoppes and reservation. One issue is that the maintenance workers were unable to light the fire pit which was a huge disappointment for us.
2023년 9월에 2박 숙박함
답변 제공: Mark 님, 2023년 9월 7일
Thank you for choosing the Newport News Marriott City Center and your gracious feedback. I am glad you found the hotel clean and comfortable, up to date and ideally situated in City Center. There is so much to see and do, it is hard to fit it all in on one visit. From Hampton Roads historical sites, museum district and art galleries to trying some of the trendy restaurants and night spots, our Downtown is impressive. Thank you again for choosing Newport News Marriott at City Center and we hope to have the pleasure of welcoming you back soon.

10/10 - 훌륭해요

Leonard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Mark 님, 2023년 9월 7일
Thank you for choosing our hotel for your recent stay in Newport News Marriott at City Center. We put a lot of time and emphasis on training to ensure we provide service excellence to each and every guest. Your wonderful comments let us know we are on the right track. On behalf of our team, we appreciated the opportunity to be of service and thanks you for kind compliments.

4/10 - 별로예요

Simon

좋아요: 청결 상태
별로예요: 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: Mark 님, 2023년 9월 7일
We appreciate the time you took to give us your feedback regarding your stay at the Newport News Marriott City Center. Please accept my apology as it is never our intention to disappoint a guest in any way. We make every effort to maintain the high standards that Marriott is known. I have addressed your concerns with my staff and we have taken corrective action to make sure that this does not happen again. Thank you again for your honest feedback and we hope to have the opportunity to welcome you back soon.

10/10 - 훌륭해요

Yulanda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Mark 님, 2023년 9월 7일
Thank you for choosing to stay at the Newport News Marriott at City Center and for sharing your review with other travelers. I was absolutely delighted to hear how much you enjoyed your stay with us and we were able to impress you with our service, accommodations and facilities. I look forward to sharing your wonderful comments with our staff. They will certainly appreciate the recognition of their hard work. I hope you will stay with us again during your next visit Newport News.

8/10 - 좋아요

Angela

2023년 8월에 1박 숙박함
답변 제공: Mark 님, 2023년 9월 20일
Thank you for being our guest and for writing such a great review. We are delighted that our service and amenities exceeded your expectations and that you loved spending time at our spa and awesome pool. We look forward to seeing you again at the Newport News Marriott at City Center

8/10 - 좋아요

xiaomei

2023년 8월에 2박 숙박함
답변 제공: Mark 님, 2023년 9월 20일
Thank you for taking the time to review the serene experience at the Newport News Marriott at City Center. Our beautifully designed hotel boasts everything you need to feel refreshed and invigorated during your stay and we are delighted to know that you were as happy with your stay. We enjoyed having you as our guest and look forward to seeing you again.

8/10 - 좋아요

Theo

2023년 8월에 1박 숙박함
답변 제공: Mark 님, 2023년 9월 7일
Thank you for choosing the Newport News Marriott at City Center for your weekend getaway. We are pleased to read that we exceeded your expectations with thoughtful amenities, well-appointed rooms and excellent service provided by our staff. It was a pleasure to host you, and we look forward to welcoming you again soon.

4/10 - 별로예요

Tana

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The first 25 spaces are reserved for "Valet" and when I asked for my car to be valeted, the desk clerk said "We don't valet." It felt unsafe to be walking deep into the the parking garage for items needed from the car. An employee at the hotel entrance just said "Hello" and didn't open the door for two older women struggling with bags and poorly maintained baggage cart. The cleaning staff was on our floor for hours with large trash bags and towels littering the hall. Each time we needed ice or vending machines they were lined up and down our hall obtrusively talking and working-It seemed the only floor with guests was our floor. Usually cleaning staff should be done by 4pm when we were checking in but they worked for hours before and after.
2023년 8월에 1박 숙박함
답변 제공: Mark 님, 2023년 8월 15일
We appreciate the time you took to give us your feedback regarding your stay at the Newport News Marriott City Center. Please accept my apology as it is never our intention to disappoint a guest in any way. We make every effort to maintain the high standards that Marriott is known. I have addressed your concerns with my staff and we have taken corrective action to make sure that this does not happen again. Thank you again for your honest feedback and we hope to have the opportunity to welcome you back soon.

10/10 - 훌륭해요

Sharon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Laid back and accommodating
2023년 8월에 2박 숙박함
답변 제공: Mark 님, 2023년 8월 15일
Thank you for taking the time to review the serene experience at the Newport News Marriott at City Center. Our beautifully designed hotel boasts everything you need to feel refreshed and invigorated during your stay and we are delighted to know that you were as happy with your stay. We enjoyed having you as our guest and look forward to seeing you again.

10/10 - 훌륭해요

Keri

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing hotel and staff
2023년 8월에 1박 숙박함
답변 제공: Mark 님, 2023년 8월 15일
Thank you for being our guest and for writing such a great review. We are delighted that our service and amenities exceeded your expectations and that you loved spending time at our spa and awesome pool. We look forward to seeing you again at the Newport News Marriott at City Center