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예약 가능 여부 확인

에리카 나트랑 호텔 여행 후기

4 out of 5
에리카 나트랑 호텔
17 Biet Thu Phuong Loc Tho, Nha Trang, Khanh Hoa Province

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 23개 이용 후기 중 12개" "
평점 8 - 좋아요. 23개 이용 후기 중 6개" "
평점 6 - 괜찮아요. 23개 이용 후기 중 1개" "
평점 4 - 별로예요. 23개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 23개 이용 후기 중 1개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

9.0/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

8/10 - 좋아요

jeongmo

단체 여행
2024년 1월에 2박 숙박함
답변 제공: Erica Hotel 님, 2024년 2월 1일
Dear Ms./Mr. Jeongmo, Thank you very much for staying at Erica Nha Trang Hotel and for taking the time to share your positive feedback. We were so happy to see that you found everything to be excellent during your recent trip to Nha Trang. Your good words are the best compliments for us, and we are really proud of them. It has been a great pleasure to have you staying with us and if it was a first time for you, I do hope we made you want to come back again! We look forward seeing you again soon! With warmest regards, General Manager.

10/10 - 훌륭해요

minho

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Erica Hotel 님, 2024년 2월 1일
Dear Ms./ Mr. Minho, Thank you very much for staying at Erica Nha Trang Hotel and for taking the time to share your positive feedback. We were so happy to see that you found everything to be excellent during your recent trip to Nha Trang. Your good words are the best compliments for us, and we are really proud of them. It has been a great pleasure to have you staying with us and if it was a first time for you, I do hope we made you want to come back again! We look forward seeing you again soon! With warmest regards, General Manager.

2/10 - 너무 별로예요

YURI

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
위생이 문제가 많다
가족여행 숙소였는데 청소상태가 너무 더러웠고, 2박했는데 수건도 청소도 안되있었음 요청해서 수건만 받았습니다. 부모님 방에는 하수구 냄새나고 저희방에는 실외기 소리나서 여러가지로 괴로웠습니다. 조식은 무료이지만 진짜 맛없고 컵이나 식기 위생상태가 진짜 더러움. 이 호텔은 전체적으로 위생이 문제다.
2024년 1월에 2박 숙박함
답변 제공: Erica Hotel 님, 2024년 2월 1일
Dear Ms./Mr. YURI,Thank you very much for staying at Erica Nha Trang Hotel and for taking the time to share your feedback.We would like to sincerely apologize for the shortfall in service. Your feedback is a vital part of our business, and it is through your constructive comments that we are able to improve the service we offer to our guests. It would be our pleasure to have the chance of welcoming you back at Erica Nha Trang Hotel in the near future, Sincerely,General Manager

10/10 - 훌륭해요

??

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Ms Ha 님, 2023년 9월 13일
Thank you for your review. Erica Nha Trang Hotel is always interested in hearing the comments of its guests and we are glad that you wrote to us. Your comment will motivate us to work harder and better. We hope that we will continue to receive your custom and see you again on your next holiday. Thank you very much!

10/10 - 훌륭해요

Daeho

2022년 12월에 1박 숙박함
답변 제공: Sm 님, 2022년 12월 30일
Dear Valued Guest, Erica Hotel Nha Trang deeply appreciate your kind-hearted reviews! The hotel and our staff wish to see you again in the future. Thanks and best regards

10/10 - 훌륭해요

my hanh

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk very great happy clean room I nice I will come back
2024년 4월에 2박 숙박함
답변 제공: Erica Hotel 님, 2024년 4월 5일
Dear Ms. My Hanh,Thank you very much for staying at Erica Nha Trang Hotel and for taking the time to share your positive feedback. We were so happy to see that you found everything to be excellent during your recent trip to Nha Trang. Your good words are the best compliments for us, and we are really proud of them. It has been a great pleasure to have you staying with us and if it was a first time for you, I do hope we made you want to come back again! We look forward seeing you again soon! With warmest regards, General Manager

4/10 - 별로예요

Vicki

2024년 2월에 2박 숙박함
답변 제공: Erica Hotel 님, 2024년 4월 2일
Dear Mr. VickiThank you very much for staying at Erica Nha Trang Hotel and for taking the time to share your feedback. We would like to sincerely apologize for the shortfall in service. Your feedback is a vital part of our business, and it is through your constructive comments that we are able to improve the service we offer to our guests. It would be our pleasure to have the chance of welcoming you back at Erica Nha Trang Hotel in the near future. Sincerely, General Manager

4/10 - 별로예요

Vicki

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
This is a 2 to 3 star and not 4. Towels smell and breakfast food is limited. Hallway and elevator dirty. I will not recommend as there are many bigger and newer hotel nearby.
2024년 2월에 3박 숙박함
답변 제공: Erica Hotel 님, 2024년 2월 27일
Dear Mr./Ms. Vicki,Thank you very much for staying at Erica Nha Trang Hotel and for taking the time to share your feedback. We would like to sincerely apologize for the shortfall in service. Your feedback is a vital part of our business, and it is through your constructive comments that we are able to improve the service we offer to our guests. It would be our pleasure to have the chance of welcoming you back at Erica Nha Trang Hotel in the near future. Sincerely, General Manager

10/10 - 훌륭해요

Freddie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 3박 숙박함
답변 제공: Erica Hotel 님, 2024년 2월 27일
Dear Mr. /Ms. Freddie,Thank you very much for staying at Erica Nha Trang Hotel and for taking the time to share your positive feedback. We were so happy to see that you found everything to be excellent during your recent trip to Nha Trang. Your good words are the best compliments for us, and we are really proud of them. It has been a great pleasure to have you staying with us and if it was a first time for you, I do hope we made you want to come back again! We look forward seeing you again soon! With warmest regards, General Manager

8/10 - 좋아요

David

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 5박 숙박함
답변 제공: Erica Hotel 님, 2024년 2월 21일
Dear Mr./Ms. David, Thank you very much for staying at Erica Nha Trang Hotel and for taking the time to share your positive feedback. We were so happy to see that you found everything to be excellent during your recent trip to Nha Trang. Your good words are the best compliments for us, and we are really proud of them. It has been a great pleasure to have you staying with us and if it was a first time for you, I do hope we made you want to come back again! We look forward seeing you again soon! With warmest regards, General Manager

8/10 - 좋아요

van nghi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good location,staff friendly,will stay again for next trip to Nha Trang.
2024년 2월에 4박 숙박함
답변 제공: Erica Hotel 님, 2024년 3월 22일
Dear Mr/Ms Van Nghi,Thank you very much for staying at Erica Nha Trang Hotel and for taking the time to share your positive feedback. We were so happy to see that you found everything to be excellent during your recent trip to Nha Trang. Your good words are the best compliments for us, and we are really proud of them. It has been a great pleasure to have you staying with us and if it was a first time for you, I do hope we made you want to come back again! We look forward seeing you again soon! With warmest regards, General Manager

6/10 - 괜찮아요

Nicole

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The room was lovely and clean. The reason for the bad review is we requested the front desk book us a limousine van transport to Dalat. Unfortunately the front office staff don’t speak much English and booked us something we didn’t ask for (even with our use of google translate). The reason we wanted a van to take us to our hotel in Dalat is we have quite a few bags and a small child, so didn’t want any hassle. However, we got put in a van, which took us to a bus station, where we waited in the heat with our luggage and child until we were put on a sleeper style bus to Dalat, which we are on now. I’m still unsure as to whether we will get dropped at our hotel at the other end or if we have to taxi. This is a reminder to the hotel that sometimes customers are willing to pay more for a quick hotel to hotel service, rather than a cheap option that is uncomfortable. We weren’t given any other options.
2024년 1월에 3박 숙박함
답변 제공: Erica Hotel 님, 2024년 2월 1일
Dear Ms./Mr. Nicole, Thank you very much for staying at Erica Nha Trang Hotel and for taking the time to share your feedback.We would like to sincerely apologize for the shortfall in service. Your feedback is a vital part of our business, and it is through your constructive comments that we are able to improve the service we offer to our guests. It would be our pleasure to have the chance of welcoming you back at Erica Nha Trang Hotel in the near future, Sincerely,General Manager

10/10 - 훌륭해요

Rob

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Erica Hotel 님, 2024년 2월 1일
Dear Ms/ Mr. Rob, Thank you for your comment. Erica Nha Trang Hotel is always interested in hearing the comments of its guests and we are glad that you wrote to us. Your comment will motivate us to work harder and better. We hope that we will continue to receive your custom and see you again on your next holiday. Thank you very much!

10/10 - 훌륭해요

Pao Chuan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
地理位置佳
離夜市不遠，附近也很熱鬧。
2023년 11월에 2박 숙박함
답변 제공: Erica Hotel 님, 2024년 1월 11일
Dear Mr./Ms Pao Chuan ,Thank you for your comment. Erica Nha Trang Hotel is always interested in hearing the comments of its guests and we are glad that you wrote to us. Your comment will motivate us to work harder and better. We hope that we will continue to receive your custom and see you again on your next holiday. Thank you very much!

4/10 - 별로예요

Raphaella

별로예요: 직원 및 서비스, 객실의 편안함
Disappointing
This was my 10th hotel booking in Vietnam and overall this was the only unfriendly service in all country,the staff can be quite rude,they also hold your passport during your stay which didn’t make me feel comfortable either,the premises are just ok there’s just a huge indoor window to the corridors in which whoever passes can see you,the maids enters the room without even knocking,and the breakfast is quite disappointing…
2023년 10월에 2박 숙박함
답변 제공: Ms Ha 님, 2023년 10월 17일
Dear Mr/Ms Raphaella,Thank you very much for staying at Erica Nha Trang Hotel and for taking the time to share your feedback.I would like to sincerely apologize for the shortfall in service. Your feedback is a vital part of our business and it is through your constructive comments that we are able to improve the service we offer to our guests.It would be our pleasure to have the chance of welcoming you back at Erica Nha Trang Hotel in the near future. Thank you very much !

8/10 - 좋아요

Tu

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was great and helpful. For what you pay it is clean and a decent breakfast. Four stars due to the caulk in the bathroom areas are peeling, the room floor could have been cleaned just a little more for I prefer to be barefoot in my room. The design on the building for room 03 and 04 balcony are bad due to being able to hear all the noise from other floors waiting for the elevators or their conversation. Would I recommend or say again? Yes!!! For the price and location. Close to walk to mart, restaurants, shops and things to do and see. Staff was very friendly. Very easy to grab a taxi or cyclo out front. Maybe get thicker window balcony doors installed, recaulk your bathrooms and a different color for your room floor or wax the floors to make look and feel cleaner.
2023년 7월에 1박 숙박함
답변 제공: General Manager. 님, 2023년 8월 5일
Dear Mr/Ms Tu, Thank you very much for staying at Erica Nha Trang Hotel and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Nha Trang.Your good words are the best compliments for us and we are really proud of them. Please rest assured that I will extend your compliments to the entire staff.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,

10/10 - 훌륭해요

Richard 님, Abbotsford

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff! Thank you to Tien and management, I unintentionally left my passport in my hotel room. They shipped it to me at my next location, it arrived the next day at nominal cost. The rooting pool is beautiful, unfortunately the rooftop bar was closed during our stay. The beach is only a block and a half away, very convenient. My only complaint was the horrible music played throughout the hotel including the restaurant and even your hotel room, it’s on every time you return to your room as it’s on the tv which turns on automatically when you place your card in the power slot. Very annoying!
2023년 3월에 3박 숙박함
답변 제공: General Manager 님, 2023년 4월 22일
Dear Mr Richard, Thank you very much for staying at Erica Hotel and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Nha Trang.Your good words are the best compliments for us and we are really proud of them. Please rest assured that I will extend your compliments to the entire staff.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,General Manager.

8/10 - 좋아요

Huyen

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast is not good.
2022년 8월에 1박 숙박함
답변 제공: Erica Hotel 님, 2022년 11월 21일
Dear Valued Guest, Erica Hotel Nha Trang deeply appreciate your kind-hearted reviews! The hotel and our staff wish to see you again in the future. Thanks and best regards

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 1월에 4박 숙박함
답변 제공: Erica Hotel 님, 2022년 11월 21일
Dear Valued Guest, Erica Hotel Nha Trang deeply appreciate your kind-hearted reviews! The hotel and our staff wish to see you again in the future. Thanks and best regards

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good conditions and clean Blackfast very good !!!!
2019년 10월에 1박 숙박함
답변 제공: Ms.Helen 님, 2019년 11월 4일
Dear valued guest, Erica Hotel Nha Trang deeply appreciate your kind-hearted reviews! The hotel and our staff wish to see you again in the future. Thanks and best regards, Erica Team,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 9월에 3박 숙박함
답변 제공: Erica Team 님, 2019년 10월 2일
Thank you so much for your feedback!

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean,Reasonable prices and Short distance from the beach
2019년 7월에 2박 숙박함
답변 제공: Erica Team 님, 2019년 7월 16일
Dear valued guest, Erica Hotel Nha Trang deeply appreciate your kind-hearted reviews! The hotel and our staff wish to see you again in the future. Thanks and best regards,