This was one of the most frustrating hotel stays Iโve ever had.
I was caught off guard by a โdestination fee.โ Maybe it was mentioned somewhere when booking through a third-party site, but Iโve never encountered one before, so it didnโt start things off well.
I called earlier in the day to ask about early check-in, but nothing was mentioned about needing to be on a list. When I arrived, my room wasnโt ready, and I was told the only available room was for someone on a list. Had I known that was even an option, I wouldโve asked to be added. Instead, I had to get ready for a wedding in my car โ not exactly the start Iโd hoped for.
The worst part was my room key. It never worked. I had to go to the front desk every single time I needed to get in, even after they replaced it multiple times โ as late as 10:30 PM โ and it still didnโt work. Eventually, I gave up and kept my door propped open with a garbage can just to avoid going back and forth. This made us late to the weddingโs after-party.
The front desk staff were kind and tried to help, but the hotelโs systems and building are badly in need of updates. Iโve stayed in many hotels, and this was a standout โ unfortunately, for all the wrong reasons.
