스탠다드룸, 킹사이즈침대 1개, 금연 | 고급 침구, 책상, 노트북 작업 공간, 다리미/다리미판

퀄리티 인 & 스위트 노스 찰스턴 - 애슐리 포스페이트 여행 후기

2.5 out of 5

이용 후기

5.6
평점 10 - 훌륭해요. 1001개 이용 후기 중 135개" "
평점 8 - 좋아요. 1001개 이용 후기 중 184개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 223개" "
평점 4 - 별로예요. 1001개 이용 후기 중 206개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 253개" "

5.8/10

청결 상태

6.8/10

직원 및 서비스

5.6/10

편의 시설/서비스

5.4/10

숙박 시설 상태 및 시설

5.6/10

친환경

이용 후기

10/10 - 훌륭해요

Sterling

2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 23일
Hello Sterling,Thanks for choosing to stay with us. Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. We will be waiting to serve you again!

2/10 - 너무 별로예요

Denisa

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
A haven for drug addicts and prostitutes. The beds are stationed on a metal spring box , making them noisy and uncomfortable. Cigarettes burnt holes in the bed blankets and broken iron board. Hall ways are noisy with illegal activities. Please reserve elsewhere.
2024년 5월에 2박 숙박함
답변 제공: Manager 님, 2024년 5월 18일
Hello Denisa,We're sorry to hear about your experience and appreciate your feedback. We encourage all guests to report any disturbances to our security team for immediate action. Your comfort and safety are our top priorities, and we'll address your concerns with our team.

10/10 - 훌륭해요

Patrick 님, Loix

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bon rapport qualité / prix accessibilité aisée à l'autoroute principale pour accéder ou quitter Charleston.
2024년 5월에 2박 숙박함
답변 제공: Manager 님, 2024년 5월 10일
Hello Patrick,We are delighted to hear that you found our hotel to offer good value for money and easy access to the main highway in Charleston. Your feedback is greatly appreciated as we strive to provide a convenient and affordable stay for all our guests.

8/10 - 좋아요

Tamika

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
We stayed in a room without carpet. Naturally, we refrained from walking around barefooted and both had to throw away our brand new socks because the floors do not get mopped. Also, the room attendant came an hour and a half before check out and banged on the door and woke us up in the scarriest way.
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 5월 4일
Hello Tamika,We regret to hear about your experience at our hotel. We value your feedback and will address the cleanliness and timing of room attendants with our team. Your comfort is important to us, and we encourage guests to reach out directly to management with any concerns during their stay.

2/10 - 너무 별로예요

Lyle

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I had reserved two rooms. They only had record of one under my name. They did not have the other room either under my name or my guests. The hotel’s solution was for me to book another room and pay for it. I contacted Expedia for remedy, but the hotel would not provide a remedy. I asked Expedia to arrange refund for both and we drove home at 10:30 at night.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 1일
Hello Lyle, We are sorry to hear about the issue you experienced with your reservation. We encourage guests to always double-check their booking details directly with the hotel to avoid any inconvenience. Please feel free to reach out to our management team for further assistance and clarification on this matter. Thank you for sharing your feedback with us.

4/10 - 별로예요

Tom

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was outdated. The tub and walls were stained, the bedding was old and had holes and tares. The breakfast was very basic and the eating area was dirty.
2024년 4월에 3박 숙박함
답변 제공: Manager 님, 2024년 4월 25일
Hello Tom, We appreciate your feedback and will share your comments with our team for improvements. Please contact our management directly for further assistance regarding your experience at our hotel.

4/10 - 별로예요

Nyla

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 14일
Hello Nyla,We're sorry to hear that your stay didn't meet your expectations. Please feel free to contact us directly to discuss any concerns you may have so we can address them accordingly.

10/10 - 훌륭해요

Skyler

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super friendly
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 12일
Hello Skyler,We are overjoyed to hear that you found our staff to be accommodating during your stay. Our team strives to provide exceptional service to all our guests. If you have any more feedback to share, please don't hesitate to reach out to us.

8/10 - 좋아요

Kirit

좋아요: 직원 및 서비스
별로예요: 청결 상태
Very friendly check-in; parking lot full of construction vehicles
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 7일
Hello Kirit,We are pleased to hear you had a positive check-in experience. We understand that our parking situation may not have been ideal during your stay due to the construction vehicles present. Your feedback is valuable as we strive to improve our guests' experience. Thank you for bringing this to our attention.

4/10 - 별로예요

robert

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room smell like cigarettes smoke. The comforters had cigarette burns. The sink was clogged and had debris floating out of the drain. There was mold on the ceiling in the bathroom.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello robert, We apologize for the experience you had at our hotel. We take guest feedback seriously and will address the concerns raised to ensure a pleasant stay for future guests. Thank you for bringing these issues to our attention.

4/10 - 별로예요

Bairon

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Manager 님, 2024년 3월 24일
Hello Bairon,We're sorry to hear that you didn't fully enjoy your stay. Please feel free to reach out to us with any specific feedback you may have so we can address any concerns. We hope to have the opportunity to welcome you back in the future and provide a better experience for you.

2/10 - 너무 별로예요

John and Noor

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello John and Noor, We're sorry to hear you didn't fully enjoy your stay. Please feel free to contact us directly with any specific feedback you have, so we can address your concerns and improve our services for future guests.

8/10 - 좋아요

Christopher

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quick weekend trip
Everything was great, people were nice, rooms were clean. Looks like renovations have been recently done around the property. Could use a few touch ups around trim in bathrooms and some spots here and there! I didn't like the beds but not everyone is the same, my wife and son were comfortable with them!
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 20일
Hello Christopher,Thank you for sharing your feedback with us. We're pleased to hear that you found our team friendly and your room clean. We appreciate your observations about our recent renovations, and we'll take note of your comments regarding the trim in the bathrooms. We understand that different guests have varied preferences, and we're glad to hear that your wife and son found the beds comfortable during their stay. Your feedback helps us improve the guest experience.

10/10 - 훌륭해요

Shaina

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall good stay
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 27일
Hello Shaina,Thank you for choosing our hotel for your recent stay. We're delighted to hear that you had a good experience with us. If there's anything else we can do to enhance your future visits, please don't hesitate to reach out. We look forward to welcoming you back soon.

4/10 - 별로예요

Maria

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Los cuartos están muy sucios i el lugar de desayuno también
2024년 1월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 13일
Hello Maria,Thank you for sharing your feedback with us. We apologize for any cleanliness issues you experienced during your stay, as well as any inconvenience caused at the breakfast area. We take these matters seriously and have notified our housekeeping team to address them accordingly. We appreciate your insights as they help us improve the overall guest experience.

10/10 - 훌륭해요

Erwuin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 9일
Hello Erwuin,Thank you for choosing our hotel and for your excellent rating! We are delighted to hear that you had a wonderful experience during your stay. If there is anything else we can assist you with, please don't hesitate to reach out to us. We hope to welcome you back soon!

6/10 - 괜찮아요

Abrianna

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 28일
Hello Abrianna,Thank you for choosing our hotel for your recent stay. We're sorry to hear that your experience wasn't exceptional. We encourage you to reach out to us directly with any further feedback, as we strive to constantly improve our services. We hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Jeanne

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 24일
Hello Jeanne,Thank you for choosing our hotel for your stay! We are delighted that you had a wonderful experience with us. We strive to provide exceptional service and we are thrilled to know that we met your expectations. We look forward to welcoming you back again in the future.

10/10 - 훌륭해요

henry 님, waldwick

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Really clean
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 22일
Hello henry,Thank you for your feedback on the cleanliness of our hotel. We appreciate your positive comments and strive to maintain high standards for our guests. If you have any further suggestions or comments, please feel free to reach out to us directly.

10/10 - 훌륭해요

Kelvin

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Muy bonito, tranquilo, limpio, y un buen servicio al cliente la señorita nos atendió muy amable….
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 21일
Hello Kelvin,¡Nos alegra que haya disfrutado de su estadía con nosotros! Estamos orgullosos de contar con un entorno bonito y tranquilo, así como un servicio al cliente de calidad. Nuestro personal se esfuerza por brindar un trato amable y profesional. Agradecemos sus amables palabras y esperamos tener el placer de recibirlo nuevamente en el futuro.

2/10 - 너무 별로예요

Bridgette

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The high speed police chase
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 19일
Hello Bridgette, Thank you for sharing your feedback regarding your recent stay. We understand that unexpected events can occur in the surrounding area, and we apologize for any inconvenience caused. Please rest assured that our priority is always our guests' safety and well-being. We appreciate your understanding and hope to have another opportunity to provide you with a more seamless experience in the future.

10/10 - 훌륭해요

Warren

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We picked this place to overnight along our trip north based on the very good rates, and were most pleased to receive a
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 19일
Hello Warren,Thank you for choosing our hotel for your overnight stay along your trip north. We appreciate your feedback and are glad to hear that you were pleased with our rates. We strive to provide value to our guests by offering competitive pricing. We hope you had a comfortable stay and we look forward to welcoming you back in the future.

10/10 - 훌륭해요

Juan

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 15일
Hello Juan,Thank you for choosing our hotel! We're thrilled to hear that you had a fantastic stay with us. We strive to provide exceptional service and a comfortable experience for all our guests. We hope to welcome you back soon!

2/10 - 너무 별로예요

Jessica M

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 10일
Hello Jessica M,We're sorry to hear that you didn't have a satisfactory experience during your recent stay at our hotel. We appreciate your feedback and encourage you to reach out to us directly so that we can further address any concerns or issues you may have encountered. We strive to provide the best possible experience for our guests, and we apologize if we fell short in any way. We value your input and hope to have the opportunity to make it right.

10/10 - 훌륭해요

Cornelius

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 12일
Hello Cornelius,We're thrilled to hear that you had a wonderful experience during your stay with us! Our aim is always to provide exceptional service and a memorable stay for our guests. Should you have any further feedback or if there is anything else we can assist you with, please don't hesitate to reach out to us. We hope to welcome you back soon for another delightful stay!

2/10 - 너무 별로예요

Jenifer

별로예요: 청결 상태
The rooms were not bad in design, but the bedding and bathrooms were unclean. The attendant had me try three different rooms each progressively better than the first, but all had dirty linen. I could not stay there.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 10일
Hello Jenifer,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. Our team strives to provide clean and comfortable accommodations, and we will address this issue promptly. We encourage you to reach out to our management team directly so that we can further discuss your concerns.

8/10 - 좋아요

Jose

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Is convenient for a easy check in.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 5일
Hello Jose,Thank you for sharing your feedback about our convenient check-in process. We appreciate you taking the time to highlight this positive aspect of your stay. We strive to make the arrival experience seamless for our guests, and we're glad to hear we met your expectations. We hope to welcome you back in the future for another enjoyable stay.

8/10 - 좋아요

Felix

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 7일
Hello Felix,We appreciate your recent stay with us and are glad to hear that you had a positive experience overall. We value your feedback and encourage you to share any specific comments or suggestions with us directly so that we can continue to improve our services. We hope to welcome you back in the future for an even better stay.

4/10 - 별로예요

Dejonique

The man at the front desk was rude ! Ok fine I digress now it has been 4 days and I have still not gotten the deposit for my room back !
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 6일
Hello Dejonique, We apologize for any inconvenience you experienced during your stay. Our team strives to provide excellent customer service, and we regret to hear about your encounter with our front desk staff. Regarding your deposit, please reach out to our management directly, as they will be able to assist you in resolving this matter.

8/10 - 좋아요

Neranga

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good value for the money spent
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 29일
Hello Neranga,Thank you for choosing our hotel for your stay! We're pleased to hear that you found our accommodations to be a good value. We strive to provide our guests with exceptional experiences while keeping costs reasonable. We appreciate your feedback and hope to welcome you back in the future for another great stay.

6/10 - 괜찮아요

Mark 님, Chicago

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 7일
Hello Mark, Thank you for taking the time to share your feedback. We're sorry to hear about your experience at our hotel. We appreciate your valuable input, and we'll take your comments into consideration for future improvements. If you have any further concerns, please reach out to our management team directly.

4/10 - 별로예요

Marsha

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Could have been better for the price!
We have not been to Charleston and did not know the area. Not a desirable place to stay. The hotel needs work. The cleanliness was less than satisfactory. The beds were very uncomfortable. Even though we will not stay there again the staff was very friendly and accommodating.
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 11일
Hello Marsha,On behalf of our entire staff, we thank you for your business and for your comments regarding our staff and area. Guest comments such as yours help us to continuously improve. Thank you for your business.

2/10 - 너무 별로예요

Lakita

2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 6일
Hello Lakita, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

2/10 - 너무 별로예요

Erin

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Grimey floors Blood stain on sheets Toilet paper rolls were stained with some dry colored substance Soap was covered with black sticky substance Furnishings were beat up and chipped
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 1일
Hello Erin,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

8/10 - 좋아요

Renata

좋아요: 청결 상태, 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 13일
Hello Renata,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 - 좋아요

Aditya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to Northwoods Mall and the beach which made it convenient.
2023년 8월에 7박 숙박함
답변 제공: Manager 님, 2023년 8월 27일
Hello Aditya,We can't thank you enough for sharing your feedback with regards to our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

8/10 - 좋아요

Terence

출장 여행
Pool was filthy access to lobby area restricted. No restaurant.
2023년 8월에 6박 숙박함
답변 제공: Manager 님, 2023년 8월 25일
Hello Terence, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.

6/10 - 괜찮아요

Marlene

아이를 동반한 가족 여행
별로예요: 숙박 시설 상태 및 시설
The dinning room was nice. The room we paid for smelled like smoke. We did not have extra blankets or towels in the room.
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 25일
Hello Marlene, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

2/10 - 너무 별로예요

Paola

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Baño sucio, ropa de cama manchada y sucia, la habitación con mal olor.
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 19일
Hello Paola,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

6/10 - 괜찮아요

Jason

좋아요: 직원 및 서비스
Serious roach problems. Baby roaches everywhere. Won’tstay again
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 13일
Hello Jason,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

10/10 - 훌륭해요

Michael 님, Needles

좋아요: 청결 상태
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 13일
Hello Michael,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

6/10 - 괜찮아요

Martha

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Unhappy
It was very hard to get in the room because the door was jammed. I had to bump against it before I was able to even get in the room, the guest next door came and assisted because I am an elderly woman and couldn't do it on my own. The bathroom was either just painted or spray painted because as I began to rinse it our before using, paint ended up on my hands from touch the tub. Because I was afraid of slipping and falling, I just ended up taking a bath from the sink. This needs to be rectified immediately.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 9일
Hi Martha,Your review is greatly appreciated, and we are happy to have met most of your needs were met with our friendly services. I would like to apologize for not exceeding your expectations with our bathroom's condition and other issues encountered, your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our accommodations to ensure we offer a better experience and overall impression of our facility. I hope that you will consider staying with us again the next time you are visiting so that we can have another chance to provide you with a superior experience.

8/10 - 좋아요

sebastian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 1일
Hello sebastian,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 - 너무 별로예요

andrew

별로예요: 숙박 시설 상태 및 시설
2023년 7월에 3박 숙박함
답변 제공: Manager 님, 2023년 8월 7일
Hello andrew, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

6/10 - 괜찮아요

Ladell

연인과의 여행, 가족 여행
좋아요: 직원 및 서비스
It was okay. First 2 rooms had cigarette smell and the av was broken.
2023년 7월에 4박 숙박함
답변 제공: Manager 님, 2023년 7월 26일
Hello Ladell, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

2/10 - 너무 별로예요

Michelle

2023년 5월에 4박 숙박함
답변 제공: Manager 님, 2023년 8월 14일
Hello Michelle, Thank you for sharing this rating, and we welcome you to visit us again anytime.

2/10 - 너무 별로예요

Wayne

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This motel is not in a very nice part of town. There was damage in the bathroom and they did not provide a plug for the bathtub. They charged our credit card 3 times for our room. We canceled our stay after a day and even though we had legitimate complaints they charged us for a day we weren’t there and then raised the daily rate of the room. It was poor management and a poor quality hotel.
2023년 7월에 3박 숙박함
답변 제공: Manager 님, 2023년 7월 19일
Hello Wayne,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

2/10 - 너무 별로예요

EPHRAIM

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was very dirty The room were dirty linen dirty and it smells
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 11일
Hello EPHRAIM, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

2/10 - 너무 별로예요

Mia

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
BEWARE. this facility was so different from what was advertised… it was a motel, not a hotel. the room had a strong stale smoke stench, the toilet seat had brown specks on the seat… not what we thought it would be. to be fair, the room was quite nice.. big bed. the two black woman at the front desk were really sweet but the older white lady was rude and unhelpful. she wouldn’t refund our room after we canceled due to being lied to about the condition of our stay. i thought as a woman she’d understand feeling unsafe in an environment with little security & groups of men whispering at you as you enter your room. would never come back :( it’s worth spending a few extra dollars on a real hotel..
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 11일
Hello Mia, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

4/10 - 별로예요

Kevin

좋아요: 직원 및 서비스
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 2일
Hello Kevin,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.