Dear Tae, Thank you for taking the time to leave us a review! I'm very sorry about the experience you had on your stay with us. I will relay this message to my General Manager. We appreciate your feedback and comments and will use it to better implement changes to our hotel. Unfortunately, we are not affiliated with the restaurant in our building, however, I do apologize for the quality of service you received. I understand that it can be very frustrating. We do have a list of local restaurants in the area that we keep at the Front Desk, if you ever need a recommendation, our Front Desk team is always more than happy to assist! On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Edward Zaldumbide Front Office and Sales Manager

Thanks for giving us a perfect rating! We hope that you will stay with us again the next time you're in town!

Hello, I am so sorry about all of the issues you had during your stay. We will be looking into the issues with staff further because is not the way we like to conduct ourselves. All issue brought up will be thoroughly looked into from every department to ensure we do not have any more instances like this again. Please feel free to reach out if I could be of any assistance to you.