야외 수영장, 일광욕 의자

옥시덴탈 타마린도 - 올 인클루시브 여행 후기

4 out of 5
옥시덴탈 타마린도 - 올 인클루시브
Playa Langosta, Tamarindo, Guanacaste

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 290개" "
평점 8 - 좋아요. 1003개 이용 후기 중 373개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 176개" "
평점 4 - 별로예요. 1003개 이용 후기 중 92개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 72개" "

8.2/10

청결 상태

8.0/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

Natasha Shawn

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had a nice stay at occidental however I feel the resort should update the lighting on the resort. At nite it’s pretty dark. And they need to have make sure your rooms are stocked with wash clothes. I went several days begging for wash clothes. I had to use the hand towels to bathe. And thank god one of my friends from the trip gave me one because she had multiple. And they also need to have options to eat after 10pm.
2024년 5월에 4박 숙박함
답변 제공: Occidental Tamarindo. 님, 2024년 5월 10일
We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Tamarindo we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Thanks,

8/10 - 좋아요

Troy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Occidental Tamarindo is a smaller resort. The food was limited but good. If you're looking for a mega resort to hang out at stick to Mexico but if you're going to see Costa Rica this is a nice place.
2024년 4월에 7박 숙박함
답변 제공: Occidental Tamarindo. 님, 2024년 5월 9일
We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Tamarindo we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.

2/10 - 너무 별로예요

Michelle

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There were bed bugs in our room and the staff ignored it.
2024년 5월에 3박 숙박함
답변 제공: Occidental Tamarindo. 님, 2024년 5월 8일
We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.

6/10 - 괜찮아요

Veronica

연인과의 여행
좋아요: 직원 및 서비스
I really wanted this to be a good stay. There’s so much room for potential in such a beautiful place but it needs work. They ran out of ice almost every day, the staff was friendly but you can tell they’re short staffed. The rooms need to be updated. The WiFi only works well near the pool and reception area. The pool was warm, and with the heat it’s not helpful to keep cool. Over all it was an OK stay. The location is secluded and the beach access and activities by the staff made it fun.
2024년 4월에 5박 숙박함
답변 제공: Occidental Tamarindo 님, 2024년 5월 5일
Good afternoon,First of all we want to offer you an apology for the inconveniences during his stay. Our goal is always to provide the best experiences, we regret that this was not the case during your visit.We take note of everything that happened and we will work with the departments involved so that this does not happen again.Feedback is always welcome, we are convinced that we can always improve.Thank you.

10/10 - 훌륭해요

Brendan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I definitely enjoyed our time at Occidental, the staff are all super nice (especially someone working in the entertainment of the resort, I forgot his name, who took the time to learn our names and would always say Hello and was overall such an amazing person)and the location of the hotel is in a nice little corner on the beach allowing you to swim in a natural current that is between two beaches. It was our 10 year anniversary and the hotel provided us with a nice bottle of wine when we arrived and a nice surprise in our room with flowers! Thank you!! Some things they should do to improve satisfaction: 1. Shower head in our room was old and was not pouring the water properly. 2. Cleanliness of the pool more often. 3. Consider cooling the pool for super hot days. 4. They had an event during our last day that they only advertised 30 minutes prior to. They should definitely advertise this to the guests more in advance as it was a fun show to watch and I feel like more guests would enjoy it with proper advertising for said events. Thank you for the amazing stay!
2024년 4월에 3박 숙박함
답변 제공: Occidental Tamarindo. 님, 2024년 4월 30일
Thank you very much for sharing this great review of your recent stay at Occidetal Tamarindo. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.

4/10 - 별로예요

Janet

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Buffet was like a Golden Corral . pools were to warm to be refreshing. Noise from the disco was so loud that I couldn’t sleep and staff could or would not accommodate my request to move rooms.
2024년 4월에 8박 숙박함
답변 제공: Occidental Tamarindo. 님, 2024년 4월 23일
We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.

10/10 - 훌륭해요

Timothy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
One of the nicest places to stay in tamarindo! Dining options are great and pool area is well put together
2024년 4월에 8박 숙박함
답변 제공: Occidental Tamarindo. 님, 2024년 4월 20일
First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Tamarindo hotel and are delighted to read that we were able to match your expectations.

2/10 - 너무 별로예요

Fernanda

2024년 3월에 5박 숙박함
답변 제공: Occidental Tamarindo 님, 2024년 5월 5일
Buenas Tardes, Gracias por tomarte el tiempo para compartir tu experiencia con nosotros. Sus comentarios no ayudarán a ser mejores día con día. Gracias.

10/10 - 훌륭해요

Giselle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay upon arriving in Costa Rica. We stayed 2 nights. Had a great room with a view of the ocean! And thanks for the bottle of wine for my husbanda birthday!
2024년 4월에 2박 숙박함
답변 제공: Occidental Tamarindo. 님, 2024년 4월 22일
Thank you very much for sharing this great review of your recent stay at Occidental Tamarindo. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.

6/10 - 괜찮아요

Maria

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pool was not very clean, food near the pool was always soggy, not many choices to choose from always the same thing, receptionist very inappropriate they would make fun of people who didn’t speak Spanish so unprofessional. Personally they need to get them to learn matters and be polite.. buffet was always the same food not that many choices.. you can not drink alcoholic beverages inside the pool, entertainment was a little boring not much the same 4 people all the time..
2024년 3월에 6박 숙박함
답변 제공: Occidental Tamarindo. 님, 2024년 4월 12일
We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.

8/10 - 좋아요

Terry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Occidental Tamarindo. 님, 2024년 4월 9일
Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Tamarindo hotel and are delighted to read that we were able to match your holiday expectations.

4/10 - 별로예요

lina

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Occidental Tamarindo. 님, 2024년 4월 5일
Muchas gracias por tomarse su tiempo a dejar su opinión. Nos gustaría que nos indicara los aspectos que no gustaron de nuestra propiedad. Estamos a su servicio.

4/10 - 별로예요

Jamie

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
For all inclusive there was only buffet and the food was not good and only offered at limited times. My room was 20 feet from the amphitheater and it was extremely loud at night. My only entrance to my room was a sliding glass door and I did not feel secure.
2024년 3월에 5박 숙박함
답변 제공: Occidental Tamarindo 님, 2024년 3월 28일
Thank you for taking the time to provide us with feedback about your last stay at Occidental Tamarindo. Your comments will help us improve our services and guarantee unforgettable experiences. Thank you.

8/10 - 좋아요

kelly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall a great experience at this hotel. The rooms were spacious and clean, the staff were very helpful and friendly and the beach beside the resort was a great place to spend time. A wonderful beach to watch the sunset from. The all inclusive food and drinks were convenient but the food options don’t change much for each day in the main buffet restaurant although you have the option to book the other 2 restaurants in advance (Italian or Japanese). We chose to eat dinner out a few nights as well for a change. If we come back to Tamarindo again, we would choose Occidental tal Tamarindo again.
2024년 3월에 4박 숙박함
답변 제공: Occidental Tamarindo 님, 2024년 3월 28일
We want to thank you on behalf of the entire Occidental Tamarindo staff. For us the most important thing is to provide unforgettable experiences. We hope we can meet again soon.

4/10 - 별로예요

carlos

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Jusy was our saving grace but everything else was very disappointing. They had a water shortage the waiters, bartenders, and front desk are in need of a customer service training. We had so many issues, lack of water, broken safes, no towels and they would say we are on our way and it took 2 days! I watched the front desk ignore the phone knowing my husband was calling and they wouldn’t pick up. I watched a poor girl tell them that her toilet was broken and it had been a full day and she was scared of having to go use lobby bathroom because they hadn’t fixed hers.
2024년 3월에 5박 숙박함
답변 제공: Occidental Tamarindo. 님, 2024년 3월 25일
We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.

6/10 - 괜찮아요

Renee

단체 여행, 가족 여행
The buffet was decent but the week we were there, we were only able to get 1 dinner reservation. The quality of alcohol was very low. And the drinks were definitely watered down. Not being able to have your drink in or near the pool with something I didn’t like. The staff started cleaning around the pool once we were already there. The beach access was a wonderful plus.
2024년 3월에 5박 숙박함
답변 제공: Occidental Tamarindo. 님, 2024년 3월 25일
We first would like to thank you for choosing our Occidental Tamarindo for your holidays in Tamarindo and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.

10/10 - 훌륭해요

James Dull 님, Grove

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
staff treat you like family. very kind and helpful. location is optimal with a perfect beach access. Greddy the lifeguard is fabulous as is Adina on the waitstaff.
2024년 3월에 7박 숙박함
답변 제공: Occidental Tamarindo. 님, 2024년 3월 25일
Thank you very much for sharing this great review of your recent stay at Occidental Tamarindo. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.

8/10 - 좋아요

Craig

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was nice and walkable. The pool area and bar was nice. Lots of iguanas!
2024년 3월에 7박 숙박함
답변 제공: Occidental Tamarindo. 님, 2024년 3월 25일
We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Tamarindo we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.

10/10 - 훌륭해요

Jillian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice staff, resort was beautiful.
2024년 2월에 4박 숙박함
답변 제공: Occidental Tamarindo. 님, 2024년 3월 25일
Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental hotel and are delighted to read that we were able to match your holiday expectations.

8/10 - 좋아요

Jonathan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is our second time to this resort. We like that its small and on a gorgeous beach. Love the eiver that runs on the side of the resort into the ocean. Fun watching surfers. The buffet is very good and fresh. The bartenders are friendly and fast. The entertsinment by the pool was very upbeat. Its so close to town. You can walk or take a $6 cab ride. We would definitly return. A good experience. Not fancy but has a nice vibe to it. The price can't be beat!!
2024년 3월에 4박 숙박함
답변 제공: Occidental Tamarindo. 님, 2024년 3월 18일
Thank you very much for sharing this great review of your recent stay at Occidental Tamarindo. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.

10/10 - 훌륭해요

Ben

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The facts. Check in quick and easy. Rooms spacious. Two queen beds. Bathroom clean. TV not really useful. All rooms close walk to all facilities. Food very good and plentiful. Amazing fresh fruit - papaya, pineapple, mango etc. Two formal dining options - Japanese and Italian. Some items excellent some hot or miss. Those dining rooms never seemed full. Have to book ahead. Gym has three exercise bikes, only one with digital read out, others manual adjust resistance. Several stair climbers. Could be better air conditioned. Opens at 7am. Pool large and never over crowded. If you place a towel early enough you will get a lounge chair at pool or beach. Snack bar open all day but food a bit old - hot dogs, burgers, pizza, nachos, fries. Beach access easy and close. Large amounts of volcanic rock impede swimming in some areas. High tide limits swims due to waves and currents. But lower tide offers lots of access. Staff all friendly and helpful. Bit of a chore to get to Tamarindo town or beach. Can walk but 20 minutes in hear. Taxi is $US8. Or bus once per hour. If you want vast open beach for miles stay closer to Tamarindo. Check out quick and seamless. Airport transfer 90-120 minutes arranged thru Victor $US100 for six of us one way.
2024년 3월에 7박 숙박함
답변 제공: Occidental Tamarindo. 님, 2024년 3월 18일
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Tamarindo was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

8/10 - 좋아요

Chantal

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: Occidental Tamarindo. 님, 2024년 3월 18일
Thank you for choosing to spend such an important event with us at the Occidental tamarindo where our goal is to make our home feel like yours

8/10 - 좋아요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: Occidental Tamarindo. 님, 2024년 3월 14일
Firstly we would like to thank you for choosing our Occidental Tamarindo hotel for your holidays in Tamaindo and for the review you shared on XXX, all of your kind words about your stay with us are great to hear

10/10 - 훌륭해요

Jessica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My husband and I thoroughly enjoyed our time at Occidental Tamarindo! The resort exceeded all our expectations with its stunning beauty. The service was exceptional, the beach was breathtaking, and the cuisine was delightful. The sunsets over the beach were truly mesmerizing! I highly recommend trying the Kyoto Japanese Restaurant for an exquisite dining experience - the sushi was absolutely incredible!
2024년 3월에 3박 숙박함
답변 제공: Occidental Tamarindo. 님, 2024년 3월 11일
Thank you very much for sharing this great review of your recent stay at Occidental Tamarindo. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.

4/10 - 별로예요

Thomas

연인과의 여행
The food at this resort is absolutely horrible. The breakfast buffet is okay. The lunch buffet is disgusting and was the same food over and over. The dinner buffet was just as bad. We ended up going into town for lunch and dinner the remaining of our stay. The pool snack bar food is disgusting and I can not believe they get away with serving this food. Absolutely not even edible. Dried up and the bread is hard like a hickey puck. Most of the time the food was not even out at the listed times.
2024년 2월에 4박 숙박함
답변 제공: Occidental Tamarindo. 님, 2024년 3월 8일
Please receive our most sincere apologies for not fulfilling your expectations regarding our gastronomy and all-inclusive service. The involved departments have been informed about your comments and we are sure they will help us to improve. We work very hard, striving to surpass guest expectations and your review has stimulated us to continue endeavor to achieve your satisfaction if you decide to honor us with a new visit.

10/10 - 훌륭해요

Richard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
What a beautiful and clean resort in paradise. We chose to stay here to enjoy the surf and sun and it certainly didn’t disappoint. Truly one of the most beautiful beaches we have ever had the privilege to be on, with breathtaking sunsets, so relaxing and everyone was so kind and helpful. Not as many food options as we have had in other resorts we have stayed in, but still not a complaint..we aren’t picky about food choices. Would highly recommend and would definitely stay here again.
2024년 3월에 5박 숙박함
답변 제공: Occidental Tamarindo. 님, 2024년 3월 8일
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Tamarindo was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

8/10 - 좋아요

Sandra

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It is right on the ocean, spectacular views.
2024년 2월에 5박 숙박함
답변 제공: Occidental Tamarindo. 님, 2024년 2월 29일
First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Tamarindo hotel and are delighted to read that we were able to match your expectations.

6/10 - 괜찮아요

Jenny

단체 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This small resort has good qualities such as the pools/waterway off of the ocean ( good for wading and children), shady beach area, and gardens throughout the property. Service side was poor possibly because of staffing shortages. Rarely seen a server by the pool and in the dining room. Often went without a drink aside from water. Everything was self serve! Entertainers were skills dancers. Would like to see a variety of evening entertainment and more pool games to make things more lively. It’s a budget resort with average rating.
2024년 2월에 5박 숙박함
답변 제공: Occidental Tamarindo. 님, 2024년 2월 26일
In Occidental Tamarindo we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics

8/10 - 좋아요

Josh-Roc 님, Bayside

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great location. Food could be better and the service but still a nice location right on the beach.
2024년 1월에 3박 숙박함
답변 제공: Occidental Tamarindo. 님, 2024년 2월 14일
Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Our stay was good we were there for 5 days, the food and drinks were good, I don’t know what people expect for an all inclusive place. The beach was also nice
2024년 1월에 4박 숙박함
답변 제공: Occidental Tamarindo. 님, 2024년 2월 12일
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics

10/10 - 훌륭해요

jose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Next to the great beach, tamarindo’s nightlife, Buffett ok
2024년 1월에 3박 숙박함
답변 제공: Occidental Tamarindo. 님, 2024년 2월 5일
First of all, we congratulate you with your Silver Wedding Anniversary and we thank you for choosing our Occidental Tamarindo hotel for such a special occasion.We take a lot of pleasure in making each of our guests' visits "fantastic", especially when it comes to special occasions.

4/10 - 별로예요

April

단체 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a lovely spot on the beach. Fabulous surfing and great activity. We enjoyed the quiet area compared to the city. Low key. Rooms were good sized and very clean.
2024년 1월에 3박 숙박함
답변 제공: Occidental Tamarindo. 님, 2024년 2월 5일
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
all great
2024년 1월에 2박 숙박함
답변 제공: Occidental Tamarindo. 님, 2024년 1월 30일
Thank you very much for sharing this great review of your recent stay at Occidental Tamarindo. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.

4/10 - 별로예요

Janet 님, Greenback

단체 여행
별로예요: 직원 및 서비스
We traveled with three couples. Our rooms were not ready when we arrived and we felt like the checkin staff was very rude. We were repeatedly told to sit down and wait. When we got to the rooms there was no towels, the complementary items were not in the refrigerator. One couple had to end up being moved to another room because of drainage issues in the shower. There were other issues along the way that were frustrating. The food in general was very good. However, the ice machine never worked until the last day and we always had to ask for the soda machine to be turned on at breakfast. We did enjoy the entertainment and the other staff seemed friendly. There was one young lady at the front desk that went above and beyond to be helpful when she realized our frustration. We had a massage at the beach by locals and it was wonderful. We had fun, but I personally feel like the managment needs to make adjustments to improve the overall experience.
2024년 1월에 4박 숙박함
답변 제공: Occidental Tamarindo. 님, 2024년 1월 26일
We sincerely appreciate the time you spent to share your comments following your visit to our Occidental Tamarindo hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay.

6/10 - 괜찮아요

Susan

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
They try but miss the mark.
This is a 5 star resort? I would give it 3. The food was ok but basically the same menu for the entire time we were there. The pasta in the Italian restaurant was crunchy. (undercooked) and the chicken was not hot. The bars had drinks but there was no gin although gin drinks were listed on their menu. One day there was no vodka. That made the drinks rather limited, so we walked to town and bought gin and tonic. The snackbar foods were things like hamburgers that sat under a light for hours, popcorn with no butter or seasonings, soggy onion rings, so the snack bar foods were not very edible. We kept saying 'well, they're trying!' The pool was nice with great seating and a short walk to the ocean. The grounds are beautiful and the room comfortable. The maid service was fantastic with cleaning and leaving daily beverages. We won't go back to this Occiental because it's not cheap and we'd rather go out to eat instead of the repetitive menu when we return to Costa Rica. The first few days were great but after maybe 3 days we felt like we were eating the same thing every day. We started walking to local restaurants for dinner. The desk staff were wonderful as was any staff member. So basically my main complaint is the food and availabilty of alcohol which to me, is part of an all inclusive experience.
2024년 1월에 8박 숙박함
답변 제공: Occidental Tamarindo. 님, 2024년 1월 23일
We sincerely appreciate the time you spent to share your comments following your visit to our Occidental Tamarindo hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay.

8/10 - 좋아요

Carlos

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 7박 숙박함
답변 제공: Occidental Tamarindo. 님, 2024년 1월 19일
Thank you very much for leaving these wonderful comments on Expedia, we are delighted that you enjoyed your stay among us.

8/10 - 좋아요

joseph

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
the food as to improve
2024년 1월에 9박 숙박함
답변 제공: Occidental Tamarindo 님, 2024년 1월 16일
Thank you for your insights regarding our buffets, although we lament reading that we weren't able to meet your culinary wishes on this occasion, please rest assured that your comments will be shared with our Chefs to enhance our future guests' dining expériences.

10/10 - 훌륭해요

Page

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함
답변 제공: Occidental Tamarindo 님, 2024년 1월 16일
We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Tamarindo we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.

8/10 - 좋아요

Stephen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is a great place to relax and chill. Not over the top nor too basic. Food sele tion is good, staff are very helpful. Nice location too.
2024년 1월에 7박 숙박함
답변 제공: Occidental Tamarindo. 님, 2024년 1월 13일
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics

8/10 - 좋아요

Joseph 님, Gilbert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place to stay- the food was ok. Rooms were very nice but staff was excellent!!!
2024년 1월에 5박 숙박함
답변 제공: Occidental Tamarindo. 님, 2024년 1월 13일
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics

10/10 - 훌륭해요

Shyam

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful location. Delicious food, enjoyable drinks and fun activities. Excellent staff.
답변 제공: Occidental Tamarindo. 님, 2024년 1월 9일
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics

6/10 - 괜찮아요

Karen

가족 여행
좋아요: 청결 상태
This resort is ok - nothing outstanding, nothing terrible, average cost. Quiet, smaller resort, staff were nice, had amenities one would expect at an all inclusive, rooms could use a refresh but otherwise comfortable. Basic service levels. Food in the main buffet restaurant was great, good taste, enough variety for a small resort. Themed restaurant (Italian) was adequate.
2023년 12월에 3박 숙박함
답변 제공: Occidental Tamarindo 님, 2024년 1월 2일
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics

8/10 - 좋아요

Erin

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pool and beach access was wonderful. Contrary to other reviews we thought the food was fine. Went to the show one night and there was no bar open to order drinks, possibly you could order at the disco to bring out to show. Easy to get a taxi to town or walk. Jucy is wonderful for any questions or excursions you would like to plan. Rooms are older but suited our needs, AC worked great however we had a few times where there was no hot water for showering. Assuming busy time. For the price can’t complain this resort met our needs and we had a great trip.
2023년 12월에 7박 숙박함
답변 제공: Occidental Tamarindo. 님, 2023년 12월 27일
Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Tamarindo.We always welcome feedback, as it allows us to continually improve the experience we create for our guests.

4/10 - 별로예요

Jennifer

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Long wait to check in. The room was not clean, no bath towels, sink was leaking, toilet not shutting off, the refrigerator was not stocked and the AC stopped working. The food was ok. The Italian restaurant food was unacceptable someone needs to teach them how to cook.
2023년 12월에 5박 숙박함
답변 제공: Occidental Tamarindo. 님, 2023년 12월 21일
We sincerely appreciate the time you spent to share your comments following your visit to our Occidental Tamarindo hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay.

8/10 - 좋아요

Ricardo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El personal es muy amable y amistoso, especialmente Adina, Sugeisi y el cocinero de la estación de huevos al desayuno. La habitación estaba cómoda y funcional, aunque algunos artículos (cortinas, refrigerador) se encuentran deteriorados.
2023년 12월에 3박 숙박함
답변 제공: Occidental Tamarindo. 님, 2023년 12월 21일
Nos gustaría darle las gracias por elegir nuestro hotel Occidental Tamarindo para sus vacaciones en Tamarindo, así como por dedicar parte de su tiempo en comentar su experiencia con nosotros.

2/10 - 너무 별로예요

lucy

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Costumer service terrible ,comunication awful, snack bar ,poor so bad quality cóctel , waste my money on that place 😩😩😩
2023년 11월에 3박 숙박함
답변 제공: Occidental Tamarindo. 님, 2023년 11월 29일
We were very disappointed to read your experience during your stay in our Occidental Tamarino hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity.

6/10 - 괜찮아요

Ripley

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
If you are 18 years old and/or like a cruise ship atmosphere, this is the place for you! The food is mid at best but make sure you’re early to the buffet or there will be nothing left. The mediocre drinks are all served in 9.5oz cups, so don’t get too comfy because you’ll be up getting another in 5 minutes. Plus the cups are all “hand washed” but let’s be honest, it’s a rinse at best. Oooo and you’re not allowed to have drinks in or on the edge of the pool. The room size was nice with a great balcony but our first night we tried to adjust one of the bedside sconces and it fell off the wall revealing faulty wiring and tripping the breaker, which they did not fix until about 16 hours after the fact. The mattress was quite firm and they don’t use elastic banded fitted sheets so the bottom sheet shifted to reveal a beige mattress we could only hope was purchased in that color. The only redeeming qualities are the nice staff, beach access, and that it’s a quick scooter ride (or 30 min walk) into town for better food and drinks.
2023년 11월에 3박 숙박함
답변 제공: Occidental Tamarindo. 님, 2023년 11월 29일
We sincerely appreciate the time you spent to share your comments following your visit to our Occidental Tamarindo hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay.

10/10 - 훌륭해요

Wendeu De carvalho

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything basically was great the food was so delicious and people was so friendly and Helpful only one thing when we got the our bathroom had hair and wasn’t clean properly unfortunately
2023년 11월에 4박 숙박함
답변 제공: Occidental Tamarindo. 님, 2023년 11월 28일
We first would like to thank you for choosing our Occidental Tamarindo for your holidays in Guanacaste and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.

2/10 - 너무 별로예요

Stanley

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I would NEVER stay at this property again. Worst all inclusive resort ever. The food was horrible. No good liquor. We had to buy outside of the resort after paying for all inclusive. They didn’t provide our daily supply of drinks after asking and only give what they feel like giving you, not what you requested. We had to change rooms half way through because our bed was soaked from the leaking air conditioning above it because they decided to adjust our room temperature when we weren’t there. The whole service all around was just awful. The grounds were the only beautiful thing there. Will be staying elsewhere and buying food & drinks on our next visit.
2023년 11월에 8박 숙박함
답변 제공: Occidental Tamarindo. 님, 2023년 11월 28일
We sincerely appreciate the time you spent to share your comments following your visit to our Occidental Tamarindo hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay.

6/10 - 괜찮아요

Zachary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Nice being so close to everything, food was very lackluster, I can imagine as a buffet it’s hard but a lot of the food was slimy, and just disgusting. We ended up eating out the last couple days rather than trying to pick through the selection. Kinda defeats all inclusive, also it’s a beach resort, and there were basically no frozen drinks, pretty disappointing there as well, which again whole idea of all inclusive, going forward I’d prolly just do something else, nice country pretty sites, no need for the resort it really provided little to nothing outside a bed to sleep in
2023년 11월에 6박 숙박함
답변 제공: Occidental Tamarindo. 님, 2023년 11월 28일
Thank you for sharing a review of Occidental Tamarindo. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention