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브리타니아 그랜드 호텔 스카버러 여행 후기

3 out of 5
브리타니아 그랜드 호텔 스카버러
St. Nicholas Cliff, Scarborough, England

이용 후기

5.8
평점 10 - 훌륭해요. 1825개 이용 후기 중 321개" "
평점 8 - 좋아요. 1825개 이용 후기 중 410개" "
평점 6 - 괜찮아요. 1825개 이용 후기 중 291개" "
평점 4 - 별로예요. 1825개 이용 후기 중 238개" "
평점 2 - 너무 별로예요. 1825개 이용 후기 중 565개" "

5.8/10

청결 상태

6.2/10

직원 및 서비스

6.2/10

편의 시설/서비스

5.4/10

숙박 시설 상태 및 시설

5.6/10

친환경

이용 후기

2/10 - 너무 별로예요

Oli

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Toilet leaking smelly damp full of dust and spiders
2024년 4월에 1박 숙박함
답변 제공: Andrew, RDM 님, 2024년 4월 16일
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards

10/10 - 훌륭해요

ROBERT

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed my stay.... Hotel in a central location...... Helpful friendly staff..... Very good location for shops, seafront and walking. 👍👍
2024년 3월에 6박 숙박함
답변 제공: Andrew, RDM 님, 2024년 4월 16일
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards

8/10 - 좋아요

Maria

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ok for a nights rest
2024년 4월에 1박 숙박함
답변 제공: Andrew, RDM 님, 2024년 4월 10일
Dear Guest,Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 - 훌륭해요

claire

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 6일
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

6/10 - 괜찮아요

Gillian

연인과의 여행
좋아요: 직원 및 서비스
The place in a brilliant spot, property lovely but our room was in need of an update the beds were clean although they did creak & so did the floor but with the age of the building to be expected. The breakfast was good although the evening meal could do with fresh vegetables instead of frozen. All in all enjoyed our stay
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 6일
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

8/10 - 좋아요

Ranjit

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good if some is there at entrance of the building and maintain the cleanliness… too much smoking..
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 6일
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

6/10 - 괜찮아요

Yin Ling

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Haven't clean up for the room, we found some instant coffee on the table, also for the dirty window.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 6일
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

2/10 - 너무 별로예요

martin

I arrived late (20.30) so checked in dropped my bags and went for a drink. Getting back to my room at 22.30 I went for a shower only to discover the shower was covered in paint , which had been scrapped from the roof which had been painted but they hadn’t cleaned up really bad.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 1일
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

6/10 - 괜찮아요

Nick

단체 여행
별로예요: 직원 및 서비스
Could not leave luggage had to return 4 hours later to check in
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 1일
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

2/10 - 너무 별로예요

Megan

2024년 3월에 3박 숙박함

2/10 - 너무 별로예요

Nick

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room was like an oven even with the windows open the bed was a disgrace with a dip in the middle resulting in a terrible nights non sleep and I would not stay here again if you paid me. The check in queue!! Was an hour
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 31일
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

6/10 - 괜찮아요

Peter

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Firstly, the quality of customer service was excellent and who supported me with issues I had with both rooms ( I had to change rooms for my second night and unfortunately, there were issues with this room too! ) The service provided by the staff in the dining room was also excellent. Finally, I have enjoyed many stays at the Grand Hotel over the years and I do hope the hotel is able to resolve the issues I experienced during my stay.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 31일
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 - 훌륭해요

Marie wesson

2024년 3월에 1박 숙박함
답변 제공: Andrew, RDM 님, 2024년 4월 17일
Dear Guest,We sincerely appreciate you sharing your feedback with us. Please rest assured that we dedicate time every day to carefully review and consider all guest comments.Warm regards,

10/10 - 훌륭해요

JUSTIN WINSTON

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This really was Victorian Splendour combined with immaculate service! The staff were more than helpful at all times and very polite. I loved the cleanliness and space. I was in room 338 and had a town view across the entrance area which was very nostalgic of yesteryear! 10 out of ten in all aspects.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 22일
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Your got everything in the place you need..... Nice quiet rooms..... VERY HELPFUL STAFF ..... Handy for Shops, Walking and Pubs....... I Very Much Enjoyed My Stay. 👍👍
2024년 3월에 4박 숙박함
답변 제공: Andrew, RDM 님, 2024년 4월 16일
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards

10/10 - 훌륭해요

Andy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great price for the room
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 22일
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 - 훌륭해요

Liz

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 22일
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 편의 시설/서비스
Everything
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 2일
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

8/10 - 좋아요

Heather

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The room was budget priced clean but needed some minor repairs eg. Toilet roll holder replaced but the old screw holes not filled in . The room has wonderful view over Scarborough bay but at 11pm young people were noisily racing cars on the beach. At 5am we were awoken by noisy people on the bar balcony below , followed by a fire alarm ! It is such a shame that customers do not appreciate this wonderful property. Even though it was not perfect we shall go again as it is one of Englands little gems and needs to be visited in order for it to survive . The staff are very friendly and if you can look past any problems it’s a must . Please let's provide this little historic gem with the funds to ensure it endures ,so that the property can be maintained and reach a higher standard.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 26일
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

6/10 - 괜찮아요

Tayyabah

2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 22일
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

4/10 - 별로예요

Sandra

2024년 2월에 7박 숙박함
답변 제공: General Manager 님, 2024년 3월 22일
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 - 훌륭해요

John

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Other than the slow service on the front desk the hotel was great
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 13일
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

4/10 - 별로예요

Tracy

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Hotelmwas clean and room was ok on arrival staff were friendly and helpful night staff on the other hand were rude a member of staff woke us up at midnight demanding me to go to front desk to pay which I had already done showed him the receipt no apology or anything why he couldn't of looked on the system or come earlier in the night as was in the room from 5.30 pm is beyond me then trying to get back to sleep and fire alarms kept going off definitely won't be going back
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 11일
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

8/10 - 좋아요

Wayne

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pleasantly suprised on how nice the hotel and staff were, we took our dog and the room was really good for the price we paid,reccomend ir more than a few others weve stayed at. Will be going again
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 9일
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent weekend break
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 9일
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards

2/10 - 너무 별로예요

Gary

별로예요: 청결 상태, 직원 및 서비스
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 3일
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

8/10 - 좋아요

Andrew

단체 여행
좋아요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 20일
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

6/10 - 괜찮아요

Nigel

답변 제공: General Manager 님, 2024년 1월 25일
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

8/10 - 좋아요

Maria

출장 여행
It was warm and quite. For the price I paid it was good to rest my weary head.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 16일
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 - 훌륭해요

Aiste

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay
As usually Grand Hotel surprised me, room was nice with amazing sea view, New Years party amazing
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 16일
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

6/10 - 괜찮아요

Sarah

연인과의 여행
So the hubby and I have atayed at the grand numerous times and never had any issues.... until this time ataying there...
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 9일
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A step back in time to the days of opulence!
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 9일
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 - 훌륭해요

Terry

2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 8일
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

6/10 - 괜찮아요

Kirsty

좋아요: 직원 및 서비스
Good location great price
The hotel itself is lovely, all communal areas were very nice. Room was basic but had everything you need with extra pillows, blanket, iron, hair dryer etc. Seemed clean enough although quite dated. Breakfast was nice and all you can eat, lovely view from the dining room, windows could have done with a clean (inside) they looked like they hadnt been done in a while which was a shame as we obviously wanted to sit at the window to enjoy the view. The motown singer was brilliant we enjoyed watching this from the balcony in the ballroom Hotel is in a great location bang next to the tramway to go down to the front. We went to a lovely turkish restaurant across the road - plenty of options though within a couple of minutes walk We parked in the ncp which is a few minutes walk and we got a discount from the hotel so it was around £7 for 24 hrs. I possibly would stay again maybe in a premier room. We were in a standard and there was a loud noise from the water system every so often throughout the night so i didnt sleep well. I told the receptionist and she said she would report it so hopefully it gets sorted. Overall it was a nice stay for the price
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 8일
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 - 훌륭해요

Jason

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 8일
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

2/10 - 너무 별로예요

Angela

2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 8일
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

2/10 - 너무 별로예요

Martin

연인과의 여행
We booked two nights but stopped one. The room was cold and dirty so much so they refunded our second night. Will not be returning
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 6일
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

4/10 - 별로예요

lee

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 30일
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

8/10 - 좋아요

Kenneth

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 30일
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

6/10 - 괜찮아요

Clare

연인과의 여행
별로예요: 청결 상태
Breakfast is perfect Room size was great Beds were comfy Window for our sea view was disgustingly dirty Did not like the fixed shower head on the wall. Difficult to wash myself properly. Dinner was ok for the price, but would recommend that you skip this if you can. The breadcrumbed fish was dry, while the breadcrumbs soggy The goulash meat was very chewy, sauce was good though Meatballs were good Gammon was excellent Evening entertainment was very good.
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 22일
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Do no stay there
Tv was broken had excretions stay on walls, everything filthy or broken. Staff at receptioj didnt understand anything . Told them the tv was broke and they was like theres no maintance. All they needed to do was swap tvs. The young girl at bar rude. Asked her abiut food times and she like she dont no. Bar was filthty. Litrally stood there doing nothing. Elderly lady was friendly.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 22일
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 - 훌륭해요

Michael

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Amazing staff really friendly helpful great room
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 17일
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

4/10 - 별로예요

Susan

2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 16일
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

6/10 - 괜찮아요

Richard

2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 12일
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

8/10 - 좋아요

Richard

2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 12일
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

2/10 - 너무 별로예요

Carlos

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 9일
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

6/10 - 괜찮아요

David

2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 9일
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

8/10 - 좋아요

Elizabeth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We got a great rate for two nights midweek, we weren't expecting a great room so was very pleasantly surprised to be given a lovely sea view room 😀 349 .The room was spacious , clean with everything we required. Bed were so comfy. Could do with some towel/ clothes hooks in the bathroom though. The jacuzzi in the bath wasn't working, there was an ironing board but no iron. No milk for the hot drinks. These are very small quibbles. We will stay again when back visiting family 😊
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 9일
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

2/10 - 너무 별로예요

David

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was probably lovely in its day. Someone needs to invest a lot of money in hotel. and bring it back up to scratch. What a shame.
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 9일
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

8/10 - 좋아요

Joan

연인과의 여행
It was very spacious in the bar areas. Our sea view bedroom had a spotlight in the garden that shone in our bedroom all day and night.
2023년 11월에 3박 숙박함
답변 제공: General Manager 님, 2023년 12월 9일
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,