I got in late the night of my check-in, only to learn that the elevator was not working. I was not offered any help to carry my bag, only informed that it was out of order.
Next day, I left first thing for my meeting, returning in the afternoon to see that my room had not been made. I was informed that I needed to request that service, which is the first time I have ever been told that at a major chain.
The decor is fine, and the hotel is in line with other business-focused hotels, but the rooms need an update. For example, my bed was sagging all over the place, my balcony would not open (even though there was a chair and table outside), and there were other, albeit minor issues.
The hotel can easily address these issues by making up in weak areas by offering better customer service. It is a well-sited location, the staff are nice, and there are other, expected amenities. However, given the abundance of choices and price point, I would have expected better.