수영장
예약 가능 여부 확인

레지던스 인 바이 메리어트 헌든 레스턴 여행 후기

2 out of 5
레지던스 인 바이 메리어트 헌든 레스턴
315 Elden St, Herndon, VA

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 483개 이용 후기 중 309개" "
평점 8 - 좋아요. 483개 이용 후기 중 123개" "
평점 6 - 괜찮아요. 483개 이용 후기 중 29개" "
평점 4 - 별로예요. 483개 이용 후기 중 11개" "
평점 2 - 너무 별로예요. 483개 이용 후기 중 11개" "

9.4/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

8/10 - 좋아요

Jeong in

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 2월에 1박 숙박함
답변 제공: Cindy M. 님, 2018년 3월 26일
Dear Jeong, We are delighted to have been your chosen hotel during your recent stay in Herndon. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. we hope you choose to create more memories with us whenever your travels bring you back to Herndon.

10/10 - 훌륭해요

KYU HYUK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 8월에 1박 숙박함

10/10 - 훌륭해요

Dr.RO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

Juan Carlos

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good.
2022년 6월에 10박 숙박함
답변 제공: Youssef 님, 2022년 7월 18일
Thank you for your feedback!

6/10 - 괜찮아요

Christine

2022년 6월에 2박 숙박함
답변 제공: Youssef 님, 2022년 6월 30일
Thank you

8/10 - 좋아요

Karen

좋아요: 청결 상태, 직원 및 서비스
2022년 6월에 2박 숙박함

10/10 - 훌륭해요

Allen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 5월에 3박 숙박함

10/10 - 훌륭해요

Cynthia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great room and privacy. Nice staff. Nice breakfast. Clean. Love the courtyard. Pool was nice. Each first floor room has a patio . Hope to stay again.
2021년 10월에 5박 숙박함
답변 제공: Youssef 님, 2022년 3월 24일
Thank you so much for your feedback!

2/10 - 너무 별로예요

Jean-Ann

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dump! I think this place houses welfare people or druggies. I saw 2 rooms that smelled horrible, dirty old furniture and carpets, and bugs! The lobby was just as bad. The girl at front desk was very nice. I booked another hotel and left. Unbelievable that the other reviews are positive. Steer clear.
2022년 3월에 2박 숙박함
답변 제공: Youssef 님, 2022년 3월 23일
Good Morning! I am really sorry to hear that!, We used to have security guards during night but unfortunately in the mean time we don't have any and we're trying to hire. We tell all our guests that all rooms are non smoking but still some of them don't follow rules. I really apologize and hope to accommodate you better the next time. Sincerely Youssef Hanna - Assistant General manager.

10/10 - 훌륭해요

Marvin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 3월에 1박 숙박함

8/10 - 좋아요

Susan

출장 여행, 가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
It needs to be updated
2021년 11월에 7박 숙박함
답변 제공: S. Flynn - GM 님, 2022년 3월 7일
Dear Susan, On behalf of the entire hotel team, I want to thank you for choosing to stay with us during your recent travels. It is encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been to the property needing a face lift has been share with our owners. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kindest regards, Sean Flynn General Manager

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Home away from home
We had to make a last minute trip to see my mom. It was nice to have a place to stay with all the comforts of home away from home.
2022년 1월에 3박 숙박함
답변 제공: Youssef 님, 2022년 1월 30일
Thank you so much for your feedback! Your second home is welcoming you at any time!

8/10 - 좋아요

Katherine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I like Residence Inns in general because of their livability and this one in particular because it's quiet, nicely landscaped, and near walking/running trails.
2022년 1월에 4박 숙박함
답변 제공: Youssef 님, 2022년 1월 24일
Thank you for your feedback!

10/10 - 훌륭해요

Bernard

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 2박 숙박함
답변 제공: S. Flynn - GM 님, 2022년 1월 18일
Dear Bernard - It was a pleasure having you stay with us during your recent travels. We greatly appreciate the feedback and hope to welcome you back when your travels bring you back to the Herndon area. Kindest regards, Sean Flynn - General Manager

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No review
2021년 12월에 3박 숙박함
답변 제공: S. Flynn - GM 님, 2022년 1월 18일
Dear James - Thank you for choosing to stay at our property during your recent travels. We greatly appreciate the feedback and hope to welcome you back when your travels bring you back to the Herndon area. Kindest regards, Sean Flynn - General Manager

2/10 - 너무 별로예요

Robby

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No repeats here.
Over priced. Not customer centric. Won't stay here again.
2021년 12월에 1박 숙박함
답변 제공: Youssef 님, 2021년 12월 30일
Thank you for your feedback!

10/10 - 훌륭해요

Itzhak

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice.
2021년 12월에 1박 숙박함
답변 제공: Youssef 님, 2021년 12월 27일
Thank you for your feedback, Much appreciated! Youssef Hanna Assistant General Manager.

8/10 - 좋아요

Robby

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Parking fee in herndon, va? Really......?
I literally stayed here last night....and tonight was charged $12 to park in an empty parking lot, in a small town, surrounded by many shopping centers with many open spaces.
2021년 12월에 1박 숙박함
답변 제공: S. Flynn - GM 님, 2021년 12월 22일
Dear Robby, We appreciate the opportunity to accommodate you during your travels into the Herndon area. We will certainly share your comments and concerns about the parking fee with our owners and associates. Thank you again for choosing our property, we hope all your future travels are relaxing and safe. Kindest regards, Sean Flynn General Manager

10/10 - 훌륭해요

Brennen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hot showers were extremely nice, as well as the access to nearby shops.
2021년 12월에 2박 숙박함
답변 제공: Youssef 님, 2021년 12월 20일
Thank you so much for your feedback! Youssef Hanna- Assistant General Manager

10/10 - 훌륭해요

Tatiana

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We needed a suite for a disabled person and it was exactly what we needed with all the amenities. My father was able to live there for 2 weeks waiting for the apartment to be repaired.
2021년 11월에 14박 숙박함
답변 제공: Youssef 님, 2021년 12월 15일
Thank you so much for your feedback!

10/10 - 훌륭해요

Yuri N

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and clean
2021년 11월에 5박 숙박함
답변 제공: Youssef 님, 2021년 12월 2일
Thank you so much for your feedback

10/10 - 훌륭해요

Shannon

2021년 11월에 3박 숙박함

2/10 - 너무 별로예요

Biren

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Horrible front desk. We checked in late night after 11 hour drive. We had some party going on upstairs where they were jumping up and down. I called into complain at 11:30 and I was told they will look into it. I called 5 times after that (every hour). Once I was told security guard is asleep. Second was the front desk guy will speak with them. At 4 they said they will call cops and noise finally stopped at 5 am. They did not offer us to move somewhere else. When I raised to front desk in the morning, all I was told that they are sorry and that they did their best. Since I had prepaid through Expedia, he couldn’t do much (Expedia said they didn’t offer to refund). All I was told that they will waive my parking fee which wasn’t even mentioned when I booked the hotel on Expedia or when I checked in. Hotel is clean but management really needs to care about their customers and they don’t.
2021년 11월에 1박 숙박함
답변 제공: S. Flynn - GM 님, 2021년 11월 29일
Dear Biren - Our sincere apologizes again for the inconsiderate guests that disturbed your stay. We regrettably were short staff in the security position due to the sudden passing of one of our associates and were not able to cover the shift. We have spoken with the associates at the front desk to make sure that they communicate clearly and empathetically with our guests. We did call the authorities to try and solve the noises issues. Again our sincere apologies. Kindest regards, Sean Flynn - General Manager

10/10 - 훌륭해요

Susan

출장 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was fantastic and very attentive. The breakfast was good and the property, although a bit dated, was in great shape and very clean. It’s in the middle of a very quiet business park with walking distance to Safeway and a lot of other restaurants and small shops. I highly recommend it.
2021년 11월에 6박 숙박함
답변 제공: S. Flynn - GM 님, 2021년 11월 29일
Dear Susan - Thank you for stay with us during your recent travels. It is always encouraging to receive positive feedback and will certainly share your experience and comments with all our associates. We look forward to welcoming you back to the next time you return to the area. Kindest regards, Sean Flynn - General Manager

2/10 - 너무 별로예요

Rachel

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 11월에 4박 숙박함

8/10 - 좋아요

Katherine

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
This Residence Inn has lovely, clean, spacious rooms (I had a king studio) on nicely landscaped grounds. It's quiet but close to grocery stores and an excellent Indian restaurant across the street. My treatment by the manager/proprietor felt ageist but regardless of motivation was offensive. I stayed 5 nights but was initially assigned a heavily-used room that stank of cleaning materials. Going back to reception there was a person in front of me who received an upgrade, an offer to choose which floor she was on, and a room on the courtyard side. I did not receive such gracious treatment. When I checked out at 5:30 am there was no one in reception, no visible key box or instructions, so I left the key at the reception desk. When I returned home there was a new bill in my inbox alleging that I had checked out late. Since there wasn't an extra charge I didn't pursue the issue.
2021년 11월에 5박 숙박함
답변 제공: S. Flynn - GM 님, 2021년 11월 15일
Good Morning Katherine, Thank you for your gift of feedback, while we are happy to hear you had an overall good experience it does show that we still have some areas we need to improve upon. I will certainly address the issues related to the front desk and billing immediately with my team. Thank you again for the opportunity to host you during your travels, we hope you will give us another opportunity to show you true hospitality the next time you travel into the Northern Virginia area. Kindest regards and safe travels. Sean Flynn - General Manager

10/10 - 훌륭해요

Hermenegildo

2021년 11월에 2박 숙박함
답변 제공: S. Flynn - GM 님, 2021년 11월 15일
Dear Hermenegildo, Thank you for providing us with your feedback, glad to see you had an enjoyable stay at our property. We look forward to welcoming you back the next time your travels bring you into the Herndon area. Kindest regards, Sean Flynn - General Manager

4/10 - 별로예요

Melissa

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2021년 10월에 2박 숙박함
답변 제공: S.Flynn - General Manager 님, 2021년 11월 8일
Good Afternoon Melissa - Sorry to hear that we didn't meet your expectations during your recent stay. If you could provide us with additional feedback we would love to hear how we can improve our product and services. Thank you for the opportunity - we hope your future travels are safe and tranquil. Kindest regards, Sean Flynn-General Manager

10/10 - 훌륭해요

Ravindra 님, Vienna

2021년 10월에 3박 숙박함

10/10 - 훌륭해요

Nicholas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Residence Inn Reston~Herndon
Overall Nice accommodations. The only surprise was extra $12 payment required for parking.
2021년 10월에 1박 숙박함
답변 제공: S.Flynn - General Manager 님, 2021년 10월 26일
Dear Nicholas - Thank you for staying with us during your recent travels. We appreciate your feedback and will certainly share your comments with our associates and owner. Thank you again and we hope your future travels are safe and tranquil. Kindest regards, Sean

8/10 - 좋아요

Eugene 님, Charlotte

좋아요: 청결 상태, 직원 및 서비스
2021년 10월에 4박 숙박함

10/10 - 훌륭해요

Chris

2021년 10월에 5박 숙박함
답변 제공: Youssef 님, 2021년 10월 22일
Thank you so much for your feedback!

10/10 - 훌륭해요

James

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was surprised when I had read some negative reviews about yhis property, because our experience was all positive. My wife and I and our dog and cat stayes yhere two nights during our move from the area. I found their staff to be welcoming, knowledgeable, and very professional. Our room was very clean, quiet, and very spacious. Our bed was very comfortable. Overall we would definitely recommend and would also stay again when in town.
2021년 10월에 2박 숙박함
답변 제공: S. Flynn - GM 님, 2021년 10월 18일
Dear James, Glad to hear that you, your wife and your pets enjoyed your stay at our property. We greatly appreciate the positive feedback and continue to strive to make all our guests happy. We look forward to welcoming you back the next time your travels bring you into the Herndon area. Until then we hope that you and your family enjoy your relocation. Kindest regards, Sean Flynn - General Manager

2/10 - 너무 별로예요

Dharmendra

2021년 10월에 3박 숙박함

6/10 - 괜찮아요

Mary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
I didn't like the extra charge for parking. Just include it in the rate!!! I like having to key into the building and then into the room. I didn't like the fact that the keys had to be replace 4 times (because they stopped working and the staff knew that this was an existing problem) in the five days we were there. I like that the property is pet friendly but the poop bag station did not have poop bags the entire time we were there.
2021년 9월에 5박 숙박함
답변 제공: Youssef 님, 2021년 9월 20일
Thank you so much for your feedback, We hope to serve you better in your future stays.

6/10 - 괜찮아요

Pamela

Asst GM rude & housekeeping lacking / not hygienic
Hidden 12$/night parking fee - I chose to park off the lot. Asst GM wld not comp the parking rate who gave me parking tag before telling me abt this extra fee (and booking confirmation did not show fee inc no email from Marriott starting there is a parking fee) based on the fact I made reservation not knowing abt additional fees - I wld have not reserved at this hotel. The asst GM told me I cld cancel reservation (but I wld be charged since beyond cancel window) and go to another hotel. I’m a Marriott member and only book at Marriott hotels. Very upsetting. I later talked to GM who corrected the issue and comp the parking - such a small price to keep a customer happy. The room was missing some items but housekeeping was responsive & brought items right away. However, on the day of check out, housekeeping knocked on door at 11:15 am (checkout is noon) and without waiting for response opened up door - I also had a late checkout. Lastly when I saw housekeeping in hallway, cleaning another room - they put towels & sheets / bedding on floor - disgusting.. clean towels should be kept on a cart or carried not on dirty floor !
2021년 9월에 2박 숙박함
답변 제공: S. Flynn - GM 님, 2021년 9월 16일
Dear Pamela - Thank you for providing us with your honest feedback. We will certainly share your comments with our owners and associates to improve how we communicate and interact with our guests. Our parking policy is a company wide policy mandated by our franchises corporate office. Thank you again for stay with us and we hope your future travels are safe and tranquil. Kindest regards, Sean Flynn - GM

10/10 - 훌륭해요

Erica Y

2021년 9월에 3박 숙박함

2/10 - 너무 별로예요

Katrina

2021년 9월에 1박 숙박함

8/10 - 좋아요

Ramesh Kumar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 4박 숙박함
답변 제공: S. Flynn - GM 님, 2021년 9월 16일
Dear Ramesh - Thank you for providing us with your honest review. We will certainly share your comments with our owners and associates. Thank you again for stay with us and we hope your future travels are safe and tranquil. Kindest regards, Sean Flynn - GM

6/10 - 괜찮아요

Suzanne

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Good and Bad
Staff very nice, there was some sketchy stuff happening and I witnessed drug use outside in the courtyard and I didn’t feel safe. There were constant in and out and doors slamming all night. The room was clean bed was hard as a rock.
2021년 9월에 1박 숙박함
답변 제공: Youssef 님, 2021년 9월 6일
Thank you so much for your feedback, Hoping to serve you better next time.

8/10 - 좋아요

Carrol Isabella

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 9월에 5박 숙박함

8/10 - 좋아요

Juan 님, Alexandria

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 9월에 1박 숙박함

10/10 - 훌륭해요

Cynthia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Last weekend for the pool.
Parking is $12 a day. Very silly we are not downtown. I left my car elsewhere. Room is not dirty just worn. Carpet, mattress, couch should be replaced. But do NOT up date the shower head. Best water pressure ever!!!! Breakfast very repetitive. But it’s open, clean and the ladies do an excellent job.
2021년 8월에 6박 숙박함
답변 제공: S. Flynn - GM 님, 2021년 9월 16일
Dear Cynthia - Thank you for providing us with your honest feedback. We will certainly share your comments with our owners and associates to improve our processes and future guests. Our parking policy is company wide policy mandated by our franchises our corporate office. Thank you again for stay with us and we hope your future travels are safe and tranquil. Kindest regards, Sean Flynn - GM

10/10 - 훌륭해요

Tenzin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, quiet, low-key
2021년 8월에 2박 숙박함
답변 제공: Youssef 님, 2021년 9월 3일
Thank you so much for your feedback!

4/10 - 별로예요

Rebecca

2021년 8월에 1박 숙박함

4/10 - 별로예요

Rahul

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
No full breakfast You need Pay for Parking Building is Old Staff not so friendly.
2021년 8월에 1박 숙박함
답변 제공: Youssef 님, 2021년 9월 3일
Thank you Rahul for your feedback!

10/10 - 훌륭해요

Sonia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 8월에 7박 숙박함

8/10 - 좋아요

joanne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good for short or long stay
we only needed it for two nights due to construction at nearby house, but could have stayed there for a month (oven, full frig/frzr, m/w, d/w, toaster, and just enough dish/pots. Not sure I knew parking had fee, but it was within reason. Nice grounds, breakfast. Near stores/restaurants. Only problem was a loud custodial staff in hallway during a Zoom meeting, but they it was short-lived.
2021년 8월에 2박 숙박함
답변 제공: MR 님, 2021년 8월 16일
Good afternoon Joanne, Thank you for your recent stay at the Residence Inn Herndon/Reston,. Our staff will be very please to learn that you had a very positive experience staying at the hotel. Please recommend the Residence Inn Herndon/Reston to family and Friends the next time they are visiting the area.

10/10 - 훌륭해요

Sonia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 8월에 4박 숙박함

4/10 - 별로예요

Rony

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2021년 8월에 1박 숙박함
답변 제공: S. Flynn - GM 님, 2021년 8월 3일
Dear Rony - Thank you for choosing to stay the the RI Herndon, sorry to see that we didn't meet your expectations. We appreciate all feedback. Kindest regards, Sean Flynn - General Manager