Dear SUNGHO,Greeting’s from Novotel Bali Nusa Dua Hotel & Residence.Thank you to share your recent stay experience with us. It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us.Your comments regarding staff and the hotel facilities are truly valued. I do hope this experience will lead you back to us in the near future. Thank you again for sharing your experience, we look forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

원모님께,Novotel Bali Nusa Dua Hotel & Residence에서 인사드립니다.귀하의 긍정적인 피드백을 받게 되어 매우 기쁩니다. 귀하가 우리와 함께 멋진 휴가를 보냈다는 것을 알게 되어 매우 기쁩니다.손님의 인정은 우리가 얻을 수 있는 최고의 보상이며 그 칭찬에 가장 감사합니다.또한 개선할 수 있는 몇 가지 사소한 사항에 대한 귀하의 의견에 주목했으며 고객에게 더 나은 경험을 제공하기 위해 서비스 품질을 지속적으로 개선하기 위해 노력할 것입니다.귀하의 의견은 진정으로 소중합니다!우리는 다시 당신을 환영하기를 고대하고 있으며 Novotel Bali Nusa Dua Hotel & Residence에서 항상 당신의 집이 될 것입니다.감사합니다.크리스토프 베르나르 케라마리스총지배인

Dear Man Dong,Thank you for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback. I am pleased to know that you had a great stay with us. Your comments are truly valued. I can assure you that our team will be very happy to know that you enjoyed your stay. I do hope this experience will lead you back to us in the near future. Thank you again for sharing your experience, we look forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

Dear joochoel, Thank you for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences. First and foremost, I would like to take this opportunity to apologize for the inconvenience occurred during your stay with us. Your feedback concerning to the breakfast experience has been well documented and I relayed your feedback to the attention of our Executive Chef as well as to the Food and Beverage Manager for further review and corrective measure. Thank you also for your comment regarding smoking area. This point is certainly on our radar. I do hope those experience does not deter you from visiting us again in the near future. Once again, thank you for your feedback, and it is our hope that you will give us another opportunity to better serve you in the near future. Kind Regards, Christophe Bernard Keramaris General Manager

Dear inseong, Warmest Greetings from Novotel Bali Nusa Dua Hotel & Residences Thank you for taking your valuable time to share about your recent experience with us. I am terribly sorry to know that your experience did not meet your expectation. In regards to the air conditioner, please accept our sincerest apologies. We usually have our regular check for all of our rooms to ensure everything works properly, however I am sorry that this time we failed. It is our hope you will give us an opportunity to better serve you in the near future. Thank you for sharing your feedback and I wish you the best for your future travel. Kind Regards, Christophe Bernard Keramaris General Manager Novotel Bali Nusa Dua Hotel & Residences

Dear Youn Kim, Thank you for your precious comment. We appreciate your feedback as this is our best resource for improving guest service and to rectify any other existing issues present. In regards to mosquito, kindly to inform that we do 2 times fogging and provide electric coil in the room upon request. Once again thank you & we hope to welcome you again in the near future. Kind regards, Christophe Bernard Keramaris General Manager Novotel Bali Nusa Dua Hotel & Residence

Dear Youn Kim, Thank you for your precious comment. We appreciate your feedback as this is our best resource for improving guest service and to rectify any other existing issues present. In regards to mosquito, kindly to inform that we do regular fogging 2 times a week and provide electric coil in the room on request. Once again thank you & we hope to welcome you back to in the very near future. Kind regards, Christophe Bernard Keramaris General Manager Novotel Bali Nusa Dua Hotel & Residence

Dear Sir/Madam, Thank you for your 5 star rating at the same time thank you for having chosen us as part of your holiday destination whilst you are in Bali. I sincerely hope to welcome you again in the near future. Kind regards, Benny Wijaya Room Division Manager Novotel Bali Nusa Dua Hotel & Residence

Dear Sir/Madam, Thank you very much for taking the time to share your recent experience with us. We appreciate receiving feedback and it is always shared with our team here. We also hope to welcome you back to in the very near future. Kind regards, Benny Wijaya Room Division Manager Novotel Bali Nusa Dua Hotel & Residence

Dear Sir/Madam, Thank you very much for taking the time to share your recent experience with us. We appreciate receiving feedback and it is always shared with our team here. Kind regards, Mrs. Severine Krawec General Manager Novotel Bali Nusa Dua Hotel & Residence

Dear Mr/Mrs. Eunmi Thank you for taking your time to share your experience stays with us, it is always pleasure to receive positive feedback. I am sorry that you breakfast experiences was not meet your expectation, I share your comment within our team and I believe your feedback will be useful to improve our quality of our services in future. I sincerely hope you would return and look forward to the time I can welcome you back on your stay with us. Kind regards, Mrs.Severine Krawec General Manager Novotel Bali Nusa Dua Hotel & Residence

Dear Sir/Madam, Thank you very much for taking the time to share your recent experience with us. We appreciate receiving feedback and it is always shared with our team here. Kind regards, Mrs.Severine Krawec General Manager Novotel Bali Nusa Dua Hotel & Residence

Dear Mr/Mrs Yoon Thank you very much for taking your time to share about your experience stay with us, I am very glad that you enjoyed your holiday with us. I sincerely hope you would return and look forward to the time I can welcome you back. Kind regards, Mrs.Severine Krawec General Manager Novotel Bali Nusa Dua Hotel & Residence

Dear Sir/Madam, Warmest greeting from Novotel Bali Nusa Dua Hotel & Residence, Thank you very much indeed for taking the time to share your recent experience with us. We appreciate receiving feedback and it is always shared with our team here. I sincerely hope you would return and look forward to the time I can welcome you back. Kind regards, Mrs.Severine Krawec General Manager Novotel Bali Nusa Dua Hotel & Residence

Dear Sir/Madam, Thank you very much indeed for taking the time to share your recent experience with us. We appreciate receiving feedback and it is always shared with our team here. I sincerely hope you would return and look forward to the time I can welcome you back. Kind regards, Benny Front Office Manager Novotel Bali Nusa Dua Hotel & Residence

Dear guest, Warmest greeting from Novotel Bali Nusa Dua Hotel & Residences!!! We delighted to learn that you and your family had an enjoyable and memorable experience with us. Your feedback certainly encourage us to continuously strive for excellent. Nusa Dua Area is the best choice for holiday in Bali, combine with serene environment and beautiful beaches in the same area as well as providing local touch. Once again thank you for sharing your experience and i will share your feedback with the entire Novotel bali Nusa Dua team and we look forward to welcome you back here in Bali. Sincerely,

Dear guest, Warmest greeting from Novotel Bali Nusa Dua Hotel & Residences!!! We delighted to learn that you and your family had an enjoyable and memorable experience with us. Your feedback certainly encourage us to continuously strive for excellent. Nusa Dua Area is the best choice for holiday in Bali, combine with serene environment and beautiful beaches in the same area as well as providing local touch. Once again thank you for sharing your experience and i will share your feedback with the entire Novotel bali Nusa Dua team and we look forward to welcome you back here in Bali. Sincerely,

Dear M.Kwak, Thank you very much indeed for taking the time to share your recent experience with us. We appreciate receiving feedback and it is always shared with our team here. I sincerely hope you would return and look forward to the time I can welcome you back. Kind regards, Benny Front Office Manager Novotel Bali Nusa Dua Hotel & Residence

Dear Mr. Geoffrey,Thank you for taking the time to share your rating with us. Your feedback is truly appreciated as it helps us improve and provide better experiences for our guests.We're glad to see that you had a positive overall experience during your recent stay. However, we understand that there may be areas where we can enhance your experience further.Rest assured, your satisfaction is our priority, and we're committed to delivering exceptional service during your future visits.Thank you once again for choosing to stay with us. We look forward to welcoming you back and exceeding your expectations in the future.Warm Regards,Christophe Bernard KeramarisGeneral Manager

Dear Mr. Allan,Thank you for taking the time to share your feedback with us. We're disappointed to hear that your experience did not meet your expectations.We apologize for any inconvenience caused by the perceived high prices. It's important to note that the government mandates a 21% tax on all hotels in Indonesia, which affects pricing across the industry. Regarding your concerns about Bali's unique atmosphere, we understand the importance of preserving the local culture and will take steps to ensure a more authentic experience for our guests.As for the coconuts being wrapped in plastic, this is done for hygiene purposes to maintain the safety and cleanliness of the products. We appreciate your feedback and will use it to improve our services and offerings. We hope to have the opportunity to welcome you back and provide you with a better experience in the future.Warm Regards,Christophe Bernard KeramarisGeneral Manager

Dear Ms. Donna,Thank you for taking the time to rate your recent stay with us. We appreciate your feedback and will use it to improve our services. We hope to have the opportunity to better serve you in the future and provide you with a more enjoyable experience.Warm Regards,Christophe Bernard KeramarisGeneral Manager

Dear Mr. Maxime,Salutations du Novotel Bali Nusa Dua Hotel & Residence.Merci beaucoup d'avoir pris votre temps précieux pour répondre aux questions sur votre séjour.C'est toujours un plaisir de recevoir des retours positifs. Je suis très heureux de savoir que vous avez passé d'excellentes vacances avec nous.Vos commentaires sont vraiment appréciés.Nous espérons que cette expérience vous ramènera chez nous dans un avenir proche. En attendant, nous sommes impatients de vous accueillir à nouveau et nous serons toujours votre maison au Novotel Bali Nusa Dua Hotel & Residence.Cordialement,Christophe Bernard KeramarisDirecteur général

Dear Mr/Mrs. Abi,Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased that the services provided by our staff, our facilites, our room are meet your expectations. We thank you so much for being part of our friendly family and we are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. We also would like to thank you for the feedback as we strive to continuously improve the quality of our services to give better experience for our guest.We noted your remarks and carefully reviewed a certain minor point you mentioned. We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

Dear Mrs. Elizabeth,Thank you for taking the time to tell us about your experience at the Novotel Bali Nusa Dua Hotel & Residences. It is very glad to receive your positive feedback and we are very pleased to know that you had a good holiday with us.We also would like to thank you for the feedback as we strive to continuously improve the quality of our facilities to give better experience for our guest.We noted your remarks and carefully reviewed a certain minor point you mentioned. Please assure that your feedback has been well documented and will be certainly looked into.Once again thank you for your review, in the meantime I am wishing you all the best for your future travel.Kind Regards, Christophe Bernard Keramaris General Manager

Dear Mr/Mrs. Prasad,Thank you for taking the time to tell us about your experience at the Novotel Bali Nusa Dua Hotel & Residences. First of all, please allow me to express my sincerest apologies in regards to the experience that did not meet your expectation.We strive to continuously improve the quality of our services to give better experience for our guest.We noted your remarks and carefully reviewed some certain minor points you mentioned. Please assure that your feedback has been well documented and will be certainly looked into.Once again thank you for your review, in the meantime I am wishing you all the best for your future travel.Kind Regards, Christophe Bernard Keramaris General Manager

Dear David John,Thank you for sharing your feedback with us. We are delighted to hear that you had a great family stay at Novotel Bali Nusa Dua Hotel & Residence.Your satisfaction is our priority, and we are pleased that you enjoyed your time with us. We appreciate your kind words and hope to have the pleasure of welcoming you and your family back for another memorable stay in the future.Warm Regards,Christophe Bernard Keramaris General Manager

Dear Mr. / Mrs. Kan,Greeting’s from Novotel Bali Nusa Dua Hotel & Residence.Thank you to share your recent stay experience with us. It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us.Your comments regarding the hotel are truly valued. Thank you again for sharing your experience, we look forward to welcome you back on next year to Bali. Kind Regards, Christophe Bernard KeramarisGeneral Manager

Dear Mr. Paul Patrick, Warm greetings from Novotel Bali Nusa Dua Hotel & Residence. We are delighted to receive your positive feedback and thrilled to hear that our staffs made your stay more enjoyable. Your comfort is our priority, and we'll be sure to pass on your kind words to Jayaa. We are looking forward to welcoming you back to Novotel Bali Nusa Dua Hotel & Residences soon. Kind Regards, Christophe Bernard Keramaris General Manager.

Dear Mr. Takashi,Thank you for taking your valuable time to rate the Novotel Bali Nusa Dua Hotel & Residences on Expedia.We truly appreciate your positive score about our hotel. We're thrilled to hear that you had a great experience with our staff and enjoyed the convenient location near food, spa, and street shopping. We are looking forward to welcome you back at Novotel Bali Nusa Dua Hotel & Residence.Kind Regards,

Dear Terry,Warm greetings from Novotel Bali Nusa Dua Hotel & Residence.We are delighted to hear that you enjoyed spending your time at the toddler pool. Your satisfaction is important to us, and we are pleased that you found joy in our facilities.We apologize for any inconvenience caused by the size of your room. While we strive to provide the best experience possible, we understand that our rooms may be perceived as dated by some guests. Rest assured, we are continuously working on improvements to enhance the overall guest experience.Thank you for your understanding, and we hope to have the opportunity to welcome you back for an even better stay in the future.Kind Regards,Christophe Bernard KeramarisGeneral Manager

Dear Mr./Mrs. Thinn,Warm greetings from Novotel Bali Nusa Dua Hotel & Residence.We're thrilled to receive your score. Your feedback is truly valued and appreciated.Thank you for choosing Novotel for your stay. We hope this experience will lead you back to us in the near future. In the meantime, we eagerly anticipate your return and assure you that Novotel Bali Nusa Dua Hotel & Residence will always be your home.Kind Regards,Christophe Bernard KeramarisGeneral Manager

Dear Mr./Mrs. Carol, Warmest Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased to know that you had a good holiday with us. On this opportunity I would like to apologize for any inconvenience that you experience during your stay with us. We will strive to continuously improve the quality of our services and our facilites to give better experience for our guest. Your comments are truly valued! Once again thank you very much for sharing your experience, in the meantime we wish we could have a second chance to welcoming you back in our hotel. Kind Regards, Christophe Bernard Keramaris General Manager

Dear Mr. Takashi,Thank you for taking your valuable time to rate the Novotel Bali Nusa Dua Hotel & Residences on Expedia.We truly appreciate your positive score about our hotel.We are looking forward to welcome you back at Novotel Bali Nusa Dua Hotel & Residence.Kind Regards,

Dear Willy,Thank you for taking the time rate us on Expedia Review.First of all, please allow me to express my sincerest apologies in regards to the experience that did not meet your expectation.We strive to continuously improve the quality of our services to give better experience for our guest.Please kindly to share with us the details of your experience and feedback for our internal improvement, to our email guest.experience@novotelnusaduabali.com.Once again thank you for your review, in the meantime I am wishing you all the best for your future travel.Kind Regards, Christophe Bernard Keramaris General Manager

Dear Waseem,Warmest Greeting's from Novotel Bali Nusa Dua - Hotel and Residences.We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We wish this experience will lead you back to us in the near future.Once again thank you very much for your valuable feedback.See you at Novotel Bali Nusa Dua – Hotel and Residences.Kind Regards, Christophe Bernard Keramaris General Manager

Dear Andrew David,Greeting’s from Novotel Bali Nusa Dua Hotel & Residence.Thank you to share your recent stay experience with us. It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us.Your comments regarding staff and the hotel facilities are truly valued. I do hope this experience will lead you back to us in the near future. Thank you again for sharing your experience, we look forward to welcome you back on your next visit to Bali. Kind Regards,

Dear FedericaWarmest Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. Thank you for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us.I do hope this experience will lead you back to us in the near future. Thank you again for sharing your experience, we look forward to welcome you back on your next visit to Bali. Kind Regards,

Dear Cameron, Warmest Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. Thank you for taking your valuable time to share about your recent experience. Glad to receive your positive feedback and we are very pleased to know that you had a good holiday with us. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. We are fully noted your remarks for some minor points that we could improve and will strive to continuously improve the quality of our services to give better experience for our guest. Please assure that your remarks has been well documented and will be certainly looked into. Your comments are truly valued! We are looking forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

Dear Kerry Ann,Warmest Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. Thank you very much for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us.Your feedback is truly valued.We wish this experience will lead you back to us in the near future.Once again thank you very much for your valuable feedback.See you at Novotel Bali Nusa Dua – Hotel and Residences.Kind Regards, Christophe Bernard Keramaris General Manager

Dear Mr. Nethen Jeshani,Greeting’s from Novotel Bali Nusa Dua Hotel & Residence.Thank you to share your recent stay experience with us.It is always a pleasure to receive positive feedback.I am very pleased to know that you had a great holiday with us.Your comments regarding the hotel are truly valued.I do hope this experience will lead you back to us in the near future.Thank you again for sharing your experience, we look forward to welcome you back on your next visit to Bali.Kind Regards,Christophe Bernard KeramarisGeneral Manager

Dear our beloved guest,Thank you for taking your valuable time to share about your recent experience with us.On this opportunity I would like to apologize for any inconvenience that you experience during your stay with us, also regarding the room was not ready yet at 2 PM due to on your stay date, we had highest room for check out and check in and our housekeeping need more time to prepare all of the room as well, however we tried to do our best to prepare the room as priority as we can.We strive to continuously improve the quality of our services to give better experience for our guest.We noted your remarks and carefully reviewed a certain minor point you mentioned. Please assure that your feedback has been well documented and will be certainly looked into.Once again thank you for your review, in the meantime I am wishing you all the best for your future travel.Kind regards,Christophe Bernard KeramarisGeneral Manager

Dear our lovely guest,Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. Thank you very much for taking your valuable time to rate Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us.Your feedback is truly valued.We wish this experience will lead you back to us in the near future.Once again thank you very much for your valuable feedback.See you at Novotel Bali Nusa Dua – Hotel and Residences.Kind Regards,