Overall we would have to say that this hotel was okay. Nothing special but also not horrible. It is a beautiful house that has a lot of charm to it. The grounds around the house are also nice to walk around. We had only a couple issues, though to us they were important. We knew we were going to arrive late, and called the day before to let them know. They contact us via hotels.com and informed us that if we arrived after 9pm then out keys to our room would be in the basket outside the front door. Easy enough. Well, when we arrived, around 11:30pm there was no key in the basket and no phone number to call. Luckily, the last restaurant worker was leaving, making sure the front door was locked, and saw us arrive. They were kind enough to open the door, find out key in an envelope that was inside the house (not helpful) and showed us our room. Definitely not their job, but they did it. Which was very nice. Unfortunately that was the last of the good customer service. The following day no one said hello, gave us a welcome talk or provided us with information. When we went to ask the front desk person didn't know the answers to most of our questions. The second issue was the bed, after two nights sleeping on it, our backs started to hurt. Could use better pillows as well.
However, otherwise we really enjoyed our visit to Lyme, the sites and the beach. It is a lovely area to explore.
