실내 수영장

하얏트 플레이스 오마하 다운타운 올드 마켓 여행 후기

3 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1007개 이용 후기 중 582개" "
평점 8 - 좋아요. 1007개 이용 후기 중 241개" "
평점 6 - 괜찮아요. 1007개 이용 후기 중 105개" "
평점 4 - 별로예요. 1007개 이용 후기 중 45개" "
평점 2 - 너무 별로예요. 1007개 이용 후기 중 34개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

Stephen

가족 여행
It’s fine
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 24일
Stephen, thank you for your feedback. We're glad to hear you had an overall pleasant experience at Hyatt Place Omaha Downtown Old Market. We're always here to make your future stays even better.Best Regards,Gabbie Hervey -DOS

8/10 - 좋아요

Rayleen

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
The rumble from the A/C was so loud we initially thought there was a truck in the street...we were seven floors up. It wasn't until i looked into the street did I realize the noise was from the A/C unit. No phones in the room ? No daily room service (towel change / coffee refresh) Location was excellent and facilities around the hotel were super, but we will look at other hotels in the future. Staff were pleasant enough...just lacked the 'hospitality' personality I usually get from front desk staff.
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 24일
Rayleen, thank you for sharing your feedback. It's great to hear you appreciated the excellent location and nearby facilities. The team will look into the points you've raised about the A/C noise and room amenities. It's unfortunate that the hospitality you received didn't meet your expectations fully. We appreciate your insights and hope to have another opportunity to serve you in the future.Best regards,Gabbie Hervey - DOS

10/10 - 훌륭해요

sheralean

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel offers a vibrant location with plenty of nearby activities and dining options. The attentive staff, clean surroundings, and robust security enhance the overall experience. However, the room cleaning schedule every three days might be a downside for guests expecting daily service. Overall, it's a solid choice for those seeking convenience and a lively atmosphere.
2024년 5월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 5월 24일
Sheralean, thank you for sharing your insights. It's wonderful to know you enjoyed the vibrant location and nearby activities at Hyatt Place Omaha Downtown Old Market. Our team members appreciate your kind words about their attentiveness and maintaining cleanliness. We're glad that our robust security contributed positively to your experience. We acknowledge your feedback regarding the room cleaning schedule; it's something we continuously evaluate. We're looking forward to welcoming you back for another convenient and lively stay!Best Regards,Gabbie Hervey - DOS

4/10 - 별로예요

Larissa 님, Le Mars

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Down comforters had mold spores
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 21일
Larissa, thank you for sharing your feedback. It is disappointing to hear about your experience with our bedding. Please know that we take cleanliness very seriously and strive to maintain high standards. Your comments will be reviewed with our team to ensure improvements.

10/10 - 훌륭해요

Devin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful location
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 20일
Devin, thank you for sharing your experience! Our team at Hyatt Place Omaha Downtown Old Market is thrilled you enjoyed the wonderful location. We look forward to welcoming you back.

10/10 - 훌륭해요

Dawn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property. I’m not one to like the nightlife.
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 14일
Dawn, it's wonderful to hear that you appreciated Hyatt Place Omaha Downtown Old Market. We understand everyone has different preferences when on vacation. We do hope you were still able to enjoy the tranquillity of your stay despite the vibrant setting around us. Thank you for choosing us.

6/10 - 괜찮아요

Tony

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
I gave this hotel a 3 star basically because of the location and the breakfast. Amazing location, right in the heart of Old Market. Decent breakfast included. Now the issues, for the price we paid, it didn't have adequate hot water for our showers, the one-ply angel soft toilet paper is a joke, and the bathroom sink drained extremely slow (couple hours). Otherwise, everything else was pretty good! But come on, for what we paid, we should've gotten better tp!!!
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 13일
Tony, thank you for sharing your feedback. It's great to hear that you appreciated the downtown location and breakfast offerings at Hyatt Place Omaha Downtown Old Market. We're sorry to hear about your experience concerning the shower, restroom amenities, and the slow-draining sink. We continuously strive to provide premium accommodation and services, and this includes all aspects of our guests' stay. Your feedback is valuable and will be shared with our team members for improvements. It's encouraging to know that aside from these, you found the remainder of your stay enjoyable. Thank you again for your input, we hope to have the opportunity to better your experience on your next visit.

8/10 - 좋아요

Joseph

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed the staff and all went great.
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 11일
Joseph, we're thrilled to hear you had such a wonderful stay at the Hyatt Place Omaha Downtown Old Market! Your praise for our team members is greatly appreciated. We aim to provide a great experience for all of our guests and we're looking forward to welcoming you back in the future.

10/10 - 훌륭해요

Caroline

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great downtown location for access to restaurants and the riverfront.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 4일
Caroline, it's superb to hear that you found Hyatt Place Omaha Downtown Old Market's location ideal for exploring the local dining scene and riverfront. We appreciate your feedback and look forward to being your choice hotel in the future.Best Regards.Gabbie Hervey - DOS

10/10 - 훌륭해요

Shawn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was so helpful, always with a smile
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 30일
Shawn, it's heartening to hear that the team members at Hyatt Place Omaha Downtown Old Market were able to contribute positively to your stay. Their commitment to service is one of our hotel's finest strengths. We hope to warmly welcome you back soon for another pleasant stay.

6/10 - 괜찮아요

veronica 님, south sioux city

2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 20일
Thank you for sharing, Veronica.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 28일
Thank you for sharing your perfect rating with us, Jason!It's wonderful to see how much you appreciated your time at Hyatt Place Omaha Downtown Old Market! We want everyone to feel right at home at Hyatt Place Omaha Downtown Old Market. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!Best Regards,Gabbie Hervey- DOS

10/10 - 훌륭해요

David R

연인과의 여행
Great place to stay .
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 28일
Thank you for the 5 out of 5 rating, David!We're thrilled to see how much you enjoyed staying at Hyatt Place Omaha Downtown Old Market. We look forward to hosting you again in the near future! Thank you again for sharing.

2/10 - 너무 별로예요

Brenda

2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 16일
Brenda, the team is truly sorry that your experience did not meet expectations. Your feedback is very valuable and helps us improve our services. We hope you consider staying with us again in the future.

10/10 - 훌륭해요

Victoria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 26일
Victoria, thank you for your Expedia review. It's great to hear that your stay at Hyatt Place Omaha Downtown Old Market met your expectations. We genuinely appreciate your feedback and we're looking forward to welcoming you back.

8/10 - 좋아요

Annie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice property. Helpful staff. Easy parking. Walking distance to many shops and dining spots.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 24일
Annie, it's wonderful to read that you appreciated the convenience and location of Hyatt Place Omaha Downtown Old Market. We're delighted to hear that you had an easy parking experience and found our team members to be helpful. It's always a pleasure to have guests who fully make use of our proximity to shops and dining spots. We hope to welcome you back in the near future.Best Regards,Gabbie Hervey - DOS

8/10 - 좋아요

Vickie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 23일
Vickie,Thank you for choosing to stay at the Hyatt Place Omaha Downtown Old Market and for your positive score on Expedia. We're thrilled that you enjoyed your time with us and we look forward to welcoming you back for another great experience in the future.

10/10 - 훌륭해요

Sarah 님, Red Oak

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice, clean hotel. Great location!
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
Sarah, we're delighted to hear you enjoyed your stay at the Hyatt Place Omaha Downtown Old Market. It's encouraging to know that our cleanliness and strategic location added to your positive experience. We can't wait to welcome you back in the future. Thank you for sharing your feedback!Best Regards,Gabbie Hervey- AGM

8/10 - 좋아요

Laura

단체 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very noisy and the breakfast was horrible
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
Laura, it's unfortunate to hear aspects of your stay did not fully meet your expectations. We regret that you found the ambiance not to your liking and experienced disappointment with the breakfast offered. We highly value your feedback and strive to continuously improve our guest's experience. It will be important to review these points so that we can make the necessary adjustments. Thank you for sharing your experience, and we hope to have the chance to welcome you back in the future for a more satisfactory stay.

10/10 - 훌륭해요

ShaVohn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a nice area
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 21일
Thanks for the fantastic rating, ShaVohn!It's outstanding we could exceed your expectations during your stay at Hyatt Place Omaha Downtown Old Market. We're all looking forward to your next stay with us.Best Regards,Gabbie Hervey -DOS

10/10 - 훌륭해요

Carlos 님, Columbus

2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 11일
Carlos, thank you for awarding us a perfect score on Expedia! We're delighted to know that you enjoy your stay at Hyatt Place Omaha Downtown Old Market. We look forward to your next visit!

10/10 - 훌륭해요

Alexey 님, Columbus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Alexey, it's great to know that you had a good experience at Hyatt Place Omaha Downtown Old Market. We are truly pleased to hear it and hope to welcome you again in the future.Best Regards,Stacy Parks - GM

10/10 - 훌륭해요

Debra

가족 여행
좋아요: 편의 시설/서비스
Great location. Friendly staff. Room was clean and bed was comfortable. Plenty of room to stretch out. Breakfast was good.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Debra, your glowing feedback on the Hyatt Place Omaha Downtown Old Market is greatly appreciated. It's fantastic to know our prime location, welcoming team members, tidy accommodations, and tasty breakfast all contributed to your comfort and satisfaction. We hope to have the pleasure of hosting you again in the future.

8/10 - 좋아요

Matthew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Surprised there wasn’t a hot tub that we noticed. The staff was extremely pleasant and helpful in recommendations for the area. Love that the floors aren’t carpet in the room, providing an additional feeling of cleanliness. Definitely stay at this property again.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Matthew, it's great to hear that you've enjoyed your stay at Hyatt Place Omaha Downtown Old Market and found our team members to be helpful. We're glad that you also appreciated our cleanliness standards and our hardwood flooring. While we don't have a hot tub, we hope that our other amenities met your needs. We can't wait to welcome you back for another pleasant stay.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 28일
John, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Hyatt Place Omaha Downtown Old Market!

10/10 - 훌륭해요

Melissa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Walking distance to shops and restaurants. Also a short uber ride to the casinos.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Melissa, it's great to hear you found the location of Hyatt Place Omaha Downtown Old Market conveniently close to local amenities and attractions. We're glad you made the most of both the retail and dining options nearby, and that the nearby transport facilities were also useful for visiting local casinos. We hope to see you again soon!Best Regards,Stacy Parks - GM

10/10 - 훌륭해요

Kadie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Its beautiful and the staff is soo friendly and helpful!
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
Kadie, thank you for sharing your wonderful experience at Hyatt Place Omaha Downtown Old Market. It's delightful to know that our building's charm and the warm hospitality from our team members contributed to your positive stay. We appreciate your feedback and look forward to welcoming you back in the future.Best Regard,Stacy Parks- Gm

8/10 - 좋아요

Jeff 님, St Albert

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
Jeff, we're delighted to see you had a positive experience at Hyatt Place Omaha Downtown Old Market. Our team is dedicated to providing superior service and we're glad to know we are hitting the mark. We hope to welcome you back on your next visit to Omaha. Safe travels!Best Regards,Stacy Parks - GM

10/10 - 훌륭해요

Mark 님, Blair

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice location and quiet facility. A must stay for anyone thinking of staying in the area.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Mark, thank you for recommending the Hyatt Place Omaha Downtown Old Market! It's great to hear that the peaceful environment and convenient location added value to your stay. We look forward to welcoming you back soon.Best Regards,Stacy Parks -GM

10/10 - 훌륭해요

Annika

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location and amenities.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Annika, thank you for choosing Hyatt Place Omaha Downtown Old Market. We are delighted you enjoyed our prime location and facilities. We appreciate your positive feedback and look forward to hosting you again in the future.

8/10 - 좋아요

Aaron

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
If your plan is just walking around old market, it’s right in the middle of everything and the 24 hour gas station just across the street has a grocery store and just about anything you could think of.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Aaron, we're thrilled to hear that Hyatt Place Omaha Downtown Old Market's central location worked well for your plans. We're lucky to have such great amenities nearby. We hope to host your trip again the next time you're in town.

10/10 - 훌륭해요

Julia 님, Lincoln

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk staff were exceptional. Great stay!
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Julia, it's a pleasure to hear that you enjoyed your stay at Hyatt Place Omaha Downtown Old Market. Your kind words about our front desk team members are much appreciated. Thank you for choosing us, and we hope to have the opportunity to welcome you back soon.Best Regards,Stacy Parks -GM

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
William, it's wonderful to hear that your stay at Hyatt Place Omaha Downtown Old Market was satisfactory. Our team appreciates your feedback and is dedicated to maintaining this excellence for all our guests. We hope to have the pleasure of hosting you again in the future.Best Regards,Stacy Parks- GM

8/10 - 좋아요

Jayme

가족 여행
Clean hotel, great location. Only complaint is the water kept turning off mid shower and you would have to wait a few minutes for it to turn back on.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Jayme, we're appreciative of your feedback for Hyatt Place Omaha Downtown Old Market. It's terrific to hear you found our property clean and centrally located. Concerning the intermittent shower water, we acknowledge the inconvenience this caused. We are constantly striving for facility improvement and your feedback will be valuable in this aspect. We look forward to extending an even better experience on your next visit.

6/10 - 괜찮아요

Ron

Not as well kept as other Hyatt Place properties we have stayed at. Sink didn’t drain very well. Sliding door on shower was difficult to open and close, shower wasn’t very clean. Breakfast was below average.
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Ron, it's unfortunate to hear about your less-than-satisfactory experience, specifically regarding bathroom amenities and breakfast quality. We aim to ensure every guest's stay is enjoyable, and we apologize this wasn't the case for your visit. Rest assured, we've taken note of your feedback and will utilize it to enhance our future performance.Best Regards,Stacy Parks - GM

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
clean and new
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
Lisa, your words simply made our day! We're thrilled to know you found the Hyatt Place Omaha Downtown Old Market to be fresh and immaculate. We look forward to having you back for another wonderful experience. Safe travels!Best Regards,Stacy Parks -GM

6/10 - 괜찮아요

Malissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스
I really like the room very clean very nice.. but it was no hot water whatsoever, so none of us could take a shower. and the bathroom door it was unable the lock so that was not good Kurt
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
Malissa, it's heartening to know that the cleanliness and ambiance of the room at Hyatt Place Omaha Downtown Old Market met your expectations. On the flip side, we're sorry to hear about your experiences regarding the hot water and the bathroom door. Please know our team members are committed to making sure our guests have a comfortable stay, and these issues are not reflective of our usual service standards. We've forwarded this to the maintenance team to ensure future guests do not have similar experiences. We hope to have another chance to better serve you on your next visit.

6/10 - 괜찮아요

Ellen

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall our stay was fine, nothing great but also not horrible. Pros: Friendly staff Convenient parking Breakfast was decent Cons: Had to request infant crib twice before it was brought to our room Pool was disgusting, smelled horrible and the bottom of the pool was slimy Shower drain cover was loose Coffee at breakfast was terrible
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Ellen, it's good to hear your stay was satisfactory, and that you found our team members welcoming. We're glad you also appreciated our parking and breakfast. We do take your concerns to heart, though. We apologize for the delay in providing you with an infant crib and for any less than impeccable areas you encountered around our amenities. Your coffee experience at breakfast also doesn't reflect the usually high quality we strive for. We're noting these points for review and action. Thank you for helping us improve.

10/10 - 훌륭해요

Tracy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Outstanding customer service at check-in! Rooms were very nice and comfortable. The shops in the area were so much fun. We will definitely be back.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Tracy, it's delightful to hear about your satisfactory experience at Hyatt Place Omaha Downtown Old Market. It seems like the cozy rooms and outstanding service played a significant part in your stay. We also love that you had a great time exploring the local shops. Looking forward to welcoming you back soon for more memorable experiences.

8/10 - 좋아요

Ali

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Ali, thank you for taking the time to rate your stay at the Hyatt Place Omaha Downtown Old Market. We're pleased to know your visit met your expectations. Your feedback is valuable to us and we hope to have the opportunity to host you again in the future.Best Regards,Stacy Parks -GM

10/10 - 훌륭해요

Melanie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff!
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 12일
Melanie, your kind words about the Hyatt Place Omaha Downtown Old Market are deeply appreciated. It's delightful to learn you had an enjoyable encounter with our team members. We hope to serve you again in the near future.Best Regards,Gabbie Hervey - DOS

8/10 - 좋아요

Lena

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 12일
We appreciate you sharing this positive rating, Lena!The comfort of our guests is important to us so we can't wait to see you back again at Hyatt Place Omaha Downtown Old Market. We want to share an even more enjoyable experience with you next time.Best Regards,Gabbie Hervey - DOS

8/10 - 좋아요

Jill

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall the hotel was good and I would stay here again. All staff were very kind and helpful. The breakfast was great with a wide variety. The pool is very small and was too cool to swim very long. Housekeeping did not show up the second day we stayed. The third day they came and we were just about to leave and I asked them to come back in 5 min. They said they would but didn’t show up for hours later (we had already returned again). We had to request more blankets, towels and toilet paper daily. No microwaves in the room but did have one downstairs for use. Cleanliness overall was good. I am very picky about hotel cleanliness and I didn’t have an issue but I do wish housekeeping would have come daily. Overall we were satisfied and would stay here again.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 8일
Jill, thank you for taking the time to provide feedback on your recent stay at Hyatt Place Omaha Downtown Old Market. We're pleased that you found our team members to be kind and our breakfast selection to your liking. We have taken note of your comments about the pool temperature and the timing of our housekeeping service. These points will help us to enhance the comfort and satisfaction of our valued guests in the future. Additionally, we appreciate your compliments regarding the cleanliness of our hotel. We're looking forward to welcoming you back on your next visit.Best Regard,Gabbie DOS

10/10 - 훌륭해요

Stephanie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great!
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 7일
Stephanie, it's wonderful to hear that you had a fantastic stay at Hyatt Place Omaha Downtown Old Market. Your succinct but very positive feedback is truly encouraging. We hope to be your choice destination during your future visits to Omaha.Best Regards,Gabbie- DOS

8/10 - 좋아요

Emily

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location in downtown Omaha
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 3일
Thank you for taking the time to share your review with us, Emily!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Hyatt Place Omaha Downtown Old Market. Thank you and have a wonderful day!Best Regards,Gabbie

10/10 - 훌륭해요

Pam

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 23일
Pam, it's fantastic to learn that your stay at Hyatt Place Omaha Downtown Old Market was a great experience. Our team looks forward to welcoming you back for another pleasant visit. Safe travels until then!

10/10 - 훌륭해요

Tom

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
nice place, very convenient to downtown
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 1일
Tom, it's wonderful to hear you found the Hyatt Place Omaha Downtown Old Market to be a pleasant and ideally located establishment. We appreciate your feedback and look forward to your next stay with us.Best Regards,Gabbie Hervey -DOS

8/10 - 좋아요

Keith

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very clean room. Breakfast was good. only bad thing was the swimming pool area was very loud with very few in it. seemed to echo very bad. but i would go back. lots to look at within walking being in oldtown.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 25일
Keith, it's wonderful to hear that you admired the cleanliness and enjoyed breakfast at Hyatt Place Omaha Downtown Old Market. Your feedback about the noise in the pool area is appreciated and offers insights for potential improvements. We are thrilled at your willingness to return and enjoy more of what our favorable Old Market location has to offer.Looking forward to welcoming you back soon.Best Regards,Gabbie Hervey - Director of Sales Marketing

10/10 - 훌륭해요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was very clean and staff was super friendly.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 24일
Linda, we are thrilled to hear about your enjoyable stay at Hyatt Place Omaha Downtown Old Market. It's always wonderful receiving feedback about our spotlessly-kept rooms and the warm hospitality provided by our team members. We hope to have the pleasure of welcoming you back in the near future!Best Regards,Gabbie Hervey-DOS

4/10 - 별로예요

Noah

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very rude front desk. Only cared about her phone and made it known she didn’t want to check me in. Room was clean.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 23일
Noah, we're disheartened to hear about your experience at the front desk. It's our priority to provide welcoming service, and we apologize if your interaction did not reflect that commitment. We're glad to hear, however, that you found the room to be clean. Your feedback is valuable in our continuous efforts to improve guest experiences.Best Regards,Gabbie Hervey -DOS