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에반젤린 다운스 호텔, 어센드 호텔 컬렉션 여행 후기

3 out of 5
에반젤린 다운스 호텔, 어센드 호텔 컬렉션
2235 Creswell Ln Ext, Lot B, Opelousas, LA

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 533개 이용 후기 중 256개" "
평점 8 - 좋아요. 533개 이용 후기 중 145개" "
평점 6 - 괜찮아요. 533개 이용 후기 중 72개" "
평점 4 - 별로예요. 533개 이용 후기 중 26개" "
평점 2 - 너무 별로예요. 533개 이용 후기 중 34개" "

8.6/10

청결 상태

8.4/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
good
good

6/10 - 괜찮아요

Shalonda 님, Addis

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
Large rooms in nice quiet area. Housekeeping is not very detailed. Every service has to be specifically requested: towels, linens, bar cups, etc.
2024년 3월에 5박 숙박함
답변 제공: Ronette, General Manager 님, 2024년 3월 27일
Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated our spacious rooms and peaceful location. However, we sincerely apologize for any inconvenience you experienced with our housekeeping service. Providing a clean and comfortable environment is paramount to us, and we regret that we fell short of your expectations in this regard. Your comments have been shared with our housekeeping team for immediate attention and improvement. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a more seamless stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

8/10 - 좋아요

Corriene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Casino was on the property.
답변 제공: Ronette Sam, General Manager 님, 2024년 3월 20일
Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the convenience of having a casino on the property. Your rating of 4 out of 5 encourages us to continue providing excellent services and amenities for our guests. If there are any specific areas where you feel we can improve and earn that extra star in your next visit, please feel free to let us know. We appreciate your support and hope to have the pleasure of welcoming you back for another enjoyable stay soon.

10/10 - 훌륭해요

Stephanie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Roomscare nice, spacious. And clean.
2024년 3월에 1박 숙박함
답변 제공: Ronette Sam, General Manager 님, 2024년 3월 20일
Thank you for your outstanding review! We're thrilled to hear that you had such a wonderful experience during your stay with us and that you found our rooms to be clean, spacious, and nice. Providing a comfortable and welcoming environment for our guests is our top priority, and we're delighted that we were able to exceed your expectations. Your feedback is greatly appreciated, and we can't wait to welcome you back for another fantastic stay.

8/10 - 좋아요

Kevin

2024년 3월에 1박 숙박함
답변 제공: Ronette, General Manager 님, 2024년 3월 27일
Thank you for taking the time to rate your experience with us. We're glad to see that overall, you had a positive stay. However, we're always striving to provide the best experience possible, so if there's anything specific that we could have done to improve your stay and earn that extra star, please don't hesitate to let us know. Your feedback is incredibly valuable to us, and we hope to have the opportunity to welcome you back and exceed your expectations in the future.

8/10 - 좋아요

Jennifer

It was a very nice place and would stay there again.
2024년 3월에 2박 숙박함
답변 제공: Ronette Sam, General Manager 님, 2024년 3월 20일
Thank you so much for your glowing review! We're thrilled to hear that you found our hotel to be a very nice place, and we're delighted to know that you plan on staying with us again in the future. Your satisfaction is our top priority, and we can't wait to welcome you back for another enjoyable experience.

10/10 - 훌륭해요

Allen

2024년 2월에 1박 숙박함
답변 제공: Ronette, General Manager 님, 2024년 3월 1일
Thank you so much for awarding us a perfect 5 out of 5 rating! We're absolutely thrilled to hear that you had such a wonderful experience during your stay at our hotel. Providing exceptional service and creating memorable stays for our guests is our top priority, and it's incredibly rewarding to know that we've succeeded in meeting your expectations.Your positive feedback means the world to us, and we truly appreciate you taking the time to share your experience. We hope to have the pleasure of welcoming you back again soon for another fantastic stay.

8/10 - 좋아요

Tommy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay.
2024년 1월에 1박 숙박함
답변 제공: Ronette, General Manager 님, 2024년 3월 1일
Thank you for taking the time to share your feedback with us. We're glad to see that you had an overall positive experience during your stay at our hotel. Your rating of 4 out of 5 is appreciated, and we value your input.We're always striving to improve, and we would love to hear more about your experience and any specific areas where we can enhance our service or amenities to earn that extra star from you in the future.Thank you again for choosing our hotel, and we hope to have the opportunity to welcome you back for an even better stay next time.

8/10 - 좋아요

Christina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk clerk was very nice. I. Thought the pool was heated my mistake. Room was nice and comfortable
2024년 1월에 1박 숙박함
답변 제공: Ronette, General Manager 님, 2024년 3월 1일
Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our front desk team and found our hotel to be clean. Providing exceptional service and maintaining a clean environment are top priorities for us, and we're thrilled that we were able to meet your expectations in these areas.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

8/10 - 좋아요

Megan 님, Washington

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Ronette, General Manager 님, 2024년 3월 1일
Thank you for taking the time to rate your recent stay at our hotel. We're glad to see that you had an overall positive experience. Your feedback is valuable to us, and we're always looking for ways to improve and enhance our guests' experiences.If there are any specific areas where you feel we could have done better or if there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We appreciate your business and hope to have the opportunity to welcome you back in the future. Thank you for choosing our hotel!

10/10 - 훌륭해요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Ronette, General Manager 님, 2024년 3월 1일
Thank you so much for awarding us a perfect 5 out of 5 rating! We're absolutely thrilled to hear that you had such a fantastic experience during your stay at our hotel. Providing exceptional service and ensuring our guests have a memorable stay are our top priorities, and it's incredibly rewarding to know that we've succeeded in meeting your expectations.Your positive feedback means the world to us, and we truly appreciate you taking the time to share your experience. It was a pleasure to have you as our guest, and we hope to have the opportunity to welcome you back again soon for another fantastic stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Thank you again for choosing our hotel, and we look forward to seeing you again soon!

8/10 - 좋아요

Jonathan

2023년 12월에 2박 숙박함

8/10 - 좋아요

Timothy

연인과의 여행
Everything
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Fawanda

2023년 12월에 2박 숙박함
답변 제공: Ronette, General Manager 님, 2024년 3월 1일
Thank you so much for awarding us a perfect 5 out of 5 rating! We're absolutely thrilled to hear that you had such a fantastic experience during your stay at our hotel. Providing exceptional service and ensuring our guests have a memorable stay are our top priorities, and it's incredibly rewarding to know that we've succeeded in meeting your expectations.Your positive feedback means the world to us, and we truly appreciate you taking the time to share your experience. It was a pleasure to have you as our guest, and we hope to have the opportunity to welcome you back again soon for another fantastic stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Thank you again for choosing our hotel, and we look forward to seeing you again soon!

6/10 - 괜찮아요

Shane

2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Unrika

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Room was clean, staff were also friendly but we tv did not work and no one came to fix it.
2023년 11월에 2박 숙박함

8/10 - 좋아요

James

좋아요: 청결 상태
2023년 11월에 1박 숙박함

4/10 - 별로예요

Jonika 님, Natchitoches

2023년 11월에 1박 숙박함
답변 제공: Kieth, Assitant General Manager 님, 2023년 11월 29일
On behalf of myself and my entire staff, I would like to apologies for failing to meet your expectations during your recent stay. Please do not hesitate to contact hotel with specific details, for it helps us improve in areas necessary. I hope that you consider staying with us again in the future, so we can provide an exceptional stay.

2/10 - 너무 별로예요

Shedrick

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property okay for Opelousas
2023년 10월에 2박 숙박함
답변 제공: Kieth, Assistant General Manager 님, 2023년 10월 31일
I would like to apologies for failing to provide a 5 star stay. Please feel free to leave feedback on things we need to improve. We try to strive to provide a warm and inviting atmosphere for all our guest. Hopefully you will consider staying with us again, so we can provide a more pleasant experience.

6/10 - 괜찮아요

Dennis

2023년 10월에 2박 숙박함
답변 제공: Kieth, Assistant General Manager 님, 2023년 10월 31일
Thanks for taking the time to rate your recent visit to our property. Please feel free to leave us feedback, for it helps us improve in areas we lack. I hope to see you again soon.

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not tripping with this trip
Overall it was a nice hotel. Our room was very nice and comfortable. The pillows were a bit small but comfy. I didn't to much like breakfast. French toast was hard and sausage was mushy. We managed to get satisfied with grid and coffee
2023년 10월에 1박 숙박함
답변 제공: Kieth, Assistant General Manager 님, 2023년 10월 31일
Thanks for taking the time to rate your recent stay with us. We appreciate your your honesty and loyalty. I will use your feedback to create a better breakfast routine. I hope that you will consider staying with us again so we can provide a 5 star breakfast.

2/10 - 너무 별로예요

Mike 님, Many

2023년 9월에 1박 숙박함
답변 제공: Kieth, Assistant General Manager 님, 2023년 10월 31일
On behalf of myself and my staff, I would like to apologies for failing to exceed your expectations. Please do not hesitate to reach out to hotel to provide details about your reason stay. We value your feedback for it helps us improve in areas we lack. Hopefully you will consider staying with us again in the future so we can provide a more pleasant experience.

10/10 - 훌륭해요

Denise

2023년 9월에 1박 숙박함
답변 제공: Kieth, Assistant General Manager 님, 2023년 10월 31일
Thanks for an awesome review. We appreciate you loyalty and look forward to seeing you again soon.

2/10 - 너무 별로예요

Tyra

2023년 9월에 1박 숙박함
답변 제공: Kieth, Assistant General Manager 님, 2023년 10월 1일
On behalf of myself and my entire staff, I would like to apologize for failing to provide an exceptional stay. We value your feedback, for it helps us to improve in areas we lack. I hope that you will consider staying with us again in the future, so we can provide a 5 out of 5 experience.

10/10 - 훌륭해요

Kelly

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything
2023년 9월에 1박 숙박함
답변 제공: Kieth, Assistant General Manager 님, 2023년 9월 16일
Thanks for an awesome review. It warms our hearts knowing our guest are satisfied with their visit. Hope to see you again soon.

10/10 - 훌륭해요

jim

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Kieth, Assistant General Manager 님, 2023년 9월 16일
Thanks for a perfect 10 out of 10 rating. We strive to make sure all of our guests feel at home when they visit us. Hope to see you again soon.

4/10 - 별로예요

Steve

답변 제공: Kieth, Assistant General Manager 님, 2023년 8월 31일
On behalf of myself and my staff, I would like to apologies for failing to provide a pleasant stay. We hope that you will consider staying with us again, so we can provide an exceptional stay.

10/10 - 훌륭해요

Sandra 님, Lake Charles

2023년 8월에 2박 숙박함
답변 제공: Kieth, Assistant General Manager 님, 2023년 9월 23일
Thanks for an awesome review. Hope to see you again soon.

2/10 - 너무 별로예요

Steve

Check-in was a horror story. I would fire Maryland if she work for me. My room was not ready and she came up with every excuse in the world and then told me I was rude. It’s not my problem she cannot do her job. I really do not wish to come back here. I hope I didn’t never have to deal with her again.
2023년 8월에 1박 숙박함
답변 제공: Kieth, Assistant General Manager 님, 2023년 8월 31일
On behalf of myself and my front desk clerk, I would like to apologies for the poor display of customer services. We strive for our front desk staff to always be courtesy and accommodating. I hope that you will consider staying again, so we can provide an exceptional stay.

10/10 - 훌륭해요

Corey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The front desk staff was very friendly and very informative. They staff in the dining area, for breakfast, was excellent too. They each made the stay very welcoming.
2023년 8월에 1박 숙박함
답변 제공: Ronette, General Manager 님, 2023년 8월 14일
Thank you for your response. It is always great to hear positive feedback and to know that we made our guests feel welcomed. Your feedback will serve as encouragement on good and bad days to keep striving for excellence. Thank you for staying with us and we hope to see you again!

8/10 - 좋아요

Gloria

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
There was telephone or clock in the rooms. Main elevator had the tendency to shake going up and down. Let out couch was very uncomfortable, could feel the springs pressing through.
2023년 7월에 2박 숙박함
답변 제공: Kieth, Assistant General Manager 님, 2023년 8월 2일
On behalf of myself and my staff, I would like to apologizes for any issues you experience during your stay. We like to pride ourselves when we provide a great experience for our guest. I hope that you will consider staying with us again so we can provide an exceptional stay.

6/10 - 괜찮아요

Steve

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Kieth, Assistant General Manager 님, 2023년 8월 2일
Thanks for taking the time to rate your recent stay. We value your feedback, for it helps us provide a more exceptional stay to all our guest. I hope on your next visit we can provide a 5 out of 5 stay.

2/10 - 너무 별로예요

Diana

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Terrifying
I stayed in room 219 and had to move to 215 because of infestation of roaches and when I moved to 215 there was a drawer that wouldn’t close and then the sofa bed was broken and I didn’t know until my mom fell in between the sofa bed, not very good
2023년 7월에 2박 숙박함
답변 제공: Kieth, Assistant General Manager 님, 2023년 8월 2일
On behalf of myself and my staff, I would like to apologies for all issues you experience during your stay. Our guest safety and our rooms cleanliness, is our top priority. I will be reaching out to my maintenance team and co-partners, to resolve all issues immediately. I hope that you will consider staying with us again so we can provide a prefect 10 out of 10 stay.

6/10 - 괜찮아요

Derick

출장 여행
It’s a dated hotel . I’ve stayed here for work and the only reason is convenient since my work is in the casino next door. Quite often smells of marijuana. My truck was broken into and there were no cameras to catch them . Quite often they run out of milk in the breakfast room . The staff however is very friendly and helpful.
2023년 6월에 3박 숙박함
답변 제공: Kieth, Assistant General Manager 님, 2023년 8월 2일
On behalf of myself and my staff, I would like to apologies for failing to provide a pleasant stay. We are currently working with the casino in regards to eliminating smoking rooms and providing more cameras, since they own the parking lot. I hope that this recent experience do not discourage you from staying with us in the future.

10/10 - 훌륭해요

Zetonnia

가족 여행
좋아요: 청결 상태, 직원 및 서비스
I always enjoy staying here!!!
2023년 6월에 1박 숙박함
답변 제공: Kieth, Assitant General Manager 님, 2023년 7월 2일
Thanks for an awesome review. It's always a pleasure to know our guest enjoyed their visit. Hope to see you again soon.

8/10 - 좋아요

Stephanie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 2박 숙박함
답변 제공: Kieth, Assitant General Manager 님, 2023년 7월 2일
Thanks for taking the time to leave a review on your recent visit. Your feedback is very important to us and we encourage it in order to improve in areas we may lack.

6/10 - 괜찮아요

Charlene

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The stay was good the food in the horse raising area was not worth the money . It needs to be up graded.
2023년 6월에 1박 숙박함
답변 제공: Kieth, Assitant General Manager 님, 2023년 7월 2일
Thanks for taking the time to review your recent stay. I'm sorry to hear that your experience at the restaurant was not up to part. I will definitely relay your feedback to management on the casino side.

10/10 - 훌륭해요

Roderick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There was hair all of the chair in the room.
2023년 6월에 3박 숙박함
답변 제공: Kieth, Assistant General Manager 님, 2023년 6월 25일
Thank you for taking the time to leave a review on your recent visit. We appreciate your feedback and will use your review to help improve in our customer service. Hope to see you again soon.

10/10 - 훌륭해요

Lori

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My favorite stay always!
This is my favorite hotel to stay at when visiting Opelousas. Always a friendly staff, a hot breakfast with great coffee that make for a great experience each time. Love the hotel decor!!
2023년 6월에 1박 숙박함
답변 제공: Kieth, Assistant General Manager 님, 2023년 6월 25일
Thanks for an awesome review. It warms my heart when my guest enjoy their stay. I hope that we can continue to make you feel at home for all future visits. Hope to see you again soon.

8/10 - 좋아요

Jackline

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Kieth, Assistant General Manager 님, 2023년 6월 25일
Thanks for taking the time to rate your recent stay with us. Your feedback is always encourage in order to help us improve in the areas we may need improved. I hope we can provide you a perfect visit for all future visits.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Kieth, Assistant General Manager 님, 2023년 6월 1일
Thanks for taking the time to rate your recent stay at our property. We value our guest feedback, for it helps us improve in areas needed to provide an exceptional stay. I hope that you will consider staying with us again so we can provide a 10 out 0f 10 experience.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태
Weekend stay
Good location. Air conditioner stop working. Froze up in room 430.
2023년 5월에 2박 숙박함
답변 제공: Kieth, Assistant General Manager 님, 2023년 5월 31일
I would like to apologize for any issues you may have experience during your stay. Myself and my team will be using your feedback to improve for all future stays. Hope to see you again soon.

10/10 - 훌륭해요

Ronnie

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
great stay
the stay was awesome , everything we had was great ty , we will be back 100%, breakfast was awesome as well , maybe some extra blankets for me since i was on sofa but all was great
2023년 5월에 2박 숙박함
답변 제공: Kieth, Assistant General Manager 님, 2023년 5월 12일
Thanks for a perfect 10 out of 10. We appreciate you as a loyal customer and look forward to you coming again soon.

10/10 - 훌륭해요

Rochelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It needed a bigger covered parking lot. The resturants need to stay open later..
2023년 5월에 1박 숙박함
답변 제공: Kieth, Assistant General Manager 님, 2023년 5월 12일
Thanks for taking the time to rate your recent stay. I will definitely relay your suggestions to the casino. Hope to see you again soon.

6/10 - 괜찮아요

Carl

가족 여행
좋아요: 편의 시설/서비스
This hotel was way too noisy.
2023년 4월에 4박 숙박함
답변 제공: Kieth, Assistant General Manager 님, 2023년 4월 29일
On behalf of my staff and myself, I would like to apologies for failing to accommodate the noise issues you endure during your recent stay. I will re-inform my staff on quiet hours and rountine hall walk-thru, to help with noise control. I hope to see you again soon

4/10 - 별로예요

Gregory

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quiet Hours Don’t Apply
It was like grand central station all night long. There was commotion and people shouting down the hallways until the early morning hours. This isn’t the fault of hotel, however they do nothing to control or prevent it from continuing when alerted of the issue. I noticed this the last time I had stayed as well. Too many other choices in the area to keep having the same unpleasant experience.
2023년 4월에 2박 숙박함
답변 제공: Kieth, Assistant General Manager 님, 2023년 4월 25일
Thanks for taking the time to leave a review on your recent stay. Your satisfaction is important to us and I will use the information to help improve for future stays.

10/10 - 훌륭해요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Happy
Great
2023년 4월에 1박 숙박함
답변 제공: Kieth, Assistant General Manager 님, 2023년 4월 25일
A perfect stay. I hope we can continue to provide you with great customer service.

10/10 - 훌륭해요

Tanya

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel staff, very clean and neat.
2023년 4월에 1박 숙박함
답변 제공: Kieth, Assistant General Manager 님, 2023년 4월 25일
Thanks for taking the time to rate your recent stay. We appreciate your business and hope to see you again soon.

10/10 - 훌륭해요

Elizabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
convenient
2023년 4월에 1박 숙박함
답변 제공: Kieth, Assistant General Manager 님, 2023년 4월 25일
Thanks for an awesome review. Hope to see you again soon.

10/10 - 훌륭해요

Deirdre

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함
답변 제공: Kieth, Assistant General Manager 님, 2023년 5월 12일
Thanks for an awesome review.