로비

퀄리티 인 & 스위트 여행 후기

2.5 out of 5
퀄리티 인 & 스위트
3671 Saint Matthews Rd, Orangeburg, SC

이용 후기

6.2
평점 10 - 훌륭해요. 517개 이용 후기 중 102개" "
평점 8 - 좋아요. 517개 이용 후기 중 101개" "
평점 6 - 괜찮아요. 517개 이용 후기 중 116개" "
평점 4 - 별로예요. 517개 이용 후기 중 94개" "
평점 2 - 너무 별로예요. 517개 이용 후기 중 104개" "

6.0/10

청결 상태

7.2/10

직원 및 서비스

5.2/10

편의 시설/서비스

5.6/10

숙박 시설 상태 및 시설

5.8/10

친환경

이용 후기

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place friendly staff
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 10일
Hello John,We appreciate your kind words regarding our friendly staff. We strive to create a pleasant experience for all our guests. Your feedback is valuable to us. Thank you for taking the time to share your thoughts with us.

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 14일
Hello David,We're thrilled to hear you had a wonderful stay with us! Should you have any feedback to help us further improve, please do not hesitate to get in touch with us. We look forward to welcoming you back soon!

8/10 - 좋아요

Virginia R

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Floor in room was dirty. Definitely needed mopping. Other than that everything else was great.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 4일
Hello Virginia R, We appreciate your feedback regarding the cleanliness of the room. We will ensure our housekeeping team pays extra attention to detail moving forward. We are delighted to hear that you enjoyed the other aspects of your stay with us. Thank you for sharing your experience with us.

8/10 - 좋아요

Dan

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 20일
Hello Dan,We are thrilled to hear you had a pleasant stay with us! We hope to welcome you back soon for another enjoyable experience at our hotel.

2/10 - 너무 별로예요

Cheri

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We were unable to stay at this property. It was horribly dirty. We left immediately. We took pictures and would love to share them with you.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 31일
Hello Cheri,We're sorry to hear about your experience. We take feedback seriously and encourage you to contact management to address your concerns effectively. Your input is valuable as we continue to strive for excellence.

8/10 - 좋아요

Gerald

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 20일
Hello Gerald,We are delighted that you enjoyed your stay with us. Should you have any further comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back soon!

2/10 - 너무 별로예요

Jaime

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was absolutely disgusting. It was dirty, dilapidated and not well-maintained. On top of it there were people partying, laughing, screaming and drinking right outside the rooms until 2 in the morning and the staff did nothing. This is not worth the cheap price. It is the most unsafe I have ever felt in a hotel.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 12일
Hello Jaime, We apologize for your experience and appreciate you sharing your feedback. Our team is committed to providing a safe and comfortable environment for all guests. We recommend reaching out to management directly to address any concerns regarding your stay. Your safety and satisfaction are our top priorities.

2/10 - 너무 별로예요

Hannah

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place was one of the dirtiest places I've ever been. Dirty walls, bathtubs, beds, chairs, doors, and windows. The carpet hasn't been vacuumed. There was rust on the lamp stand and the vent cover. The bathtub had souch soap scum...hadn't been cleaned in months. The carpet was coming apart. The walls were literally falling apart. The ironing board had stains and marks all over it. There were drips all over the place on the walls. Black stains on the walls and doors. It smelled of mold and it was so musty. The AC was not cold. It was scary dirty. Just gross.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 9일
Hello Hannah,We appreciate your feedback and are sorry to hear about your experience. It's important for us to maintain clean and well-maintained facilities, and we will certainly address your concerns with our housekeeping team for future improvement. Please do reach out to our management team directly to discuss this matter further.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice spot
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 9일
Hello David,Thank you for sharing your positive feedback with us. We're pleased to hear that you enjoyed your stay with us. Our team works hard to provide a pleasant experience for all our guests. Should you have any further comments or suggestions, please feel free to reach out to our management team directly. Your input is always welcome.

6/10 - 괜찮아요

Iris

연인과의 여행, 가족 여행
좋아요: 직원 및 서비스
This property is old and I’m sure difficult to maintain. There was an excellent breakfast supplied and a large dining area which was very clean and comfortable.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 3일
Hello Iris,We appreciate your feedback on our breakfast offering and dining area. Our team strives to provide a comfortable environment for all guests to enjoy. Should you encounter any concerns during your stay, please don't hesitate to reach out to our management team directly for further assistance.

4/10 - 별로예요

Karl

가족 여행
별로예요: 청결 상태
Inside of room & bedding is dirty. Rug & chair also. Other guests are walking around outside & yelling in the parking lot
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 2일
Hello Karl,We regret to hear about your experience. Guest safety and cleanliness are our top priorities, and we will address this with our team. Your feedback is valuable for our improvement. Thank you for bringing this to our attention.

6/10 - 괜찮아요

Robert

별로예요: 청결 상태
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 19일
Hello Robert, We appreciate you choosing our hotel for your stay. If you have any feedback you'd like to share with us, please don't hesitate to reach out. We hope to welcome you back soon for an even better experience!

8/10 - 좋아요

Dean

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Dean, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

2/10 - 너무 별로예요

robert

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Our room was absolutely disgusting. Both beds had yellow stains and crumbs on them. Some of these stains were huge. Rings from pop cans on dresser, phone dusty, bathtub was dirty with hair in it, and floor was dirty.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 10일
Hello robert,Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you may have experienced. Please know that we strive to provide clean and comfortable accommodations for all our guests. We encourage you to reach out to our management team directly so they may address your concerns appropriately.

2/10 - 너무 별로예요

ismael

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I requested a Handicap accessible room and wasnt giving one, Bathroom was filthy and had feces on the bowl and tub full or dirt, bed bugs on the bed i called the front desk and he said there was nothing he could do , i couldnt shower and didnt bring my bags in, to avoid getting bugs
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 9일
Hello ismael,We sincerely apologize for the inconveniences you experienced during your stay. Our team strives to provide a clean and comfortable environment for all guests, and we regret that we fell short of meeting your expectations. We value your feedback and will share your comments with our housekeeping and front desk teams to ensure improvements are made. Please feel free to reach out to our management team directly to discuss your concerns further.

6/10 - 괜찮아요

Pierre

Nil
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 6일
Hello Pierre, We apologize for any inconvenience you may have experienced during your recent stay at our hotel. We appreciate your feedback and will use it to improve our services for future guests. We encourage you to reach out to our management team directly to address any specific concerns you may have.

2/10 - 너무 별로예요

Ammie

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Horrendous!!! Dirty!! Bed sheets had holes & tears. Bath towels spelled like mildew. Smoke detector was hanging off the wall. The floors were filthy, had to throw my socks away,it was bad. There was no seal under the main entry door,so , wind ,dirt & leaves were blowing in. Spider webs in the main window, looked like it hadnot been cleaned in awhile. The couch in the room was filthy and gross, no way would I sit on it. The clerk who checked us in. Took a personal call & was on her phone the entire time. Never actually talked to us, just handed us keys. No instructions on where to go. We will NEVER stay again. I could keep going but, why bother. Just awful. The pictures on there website are false advertising. Rooms don't look anything like that!!!!!
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 1일
Hello Ammie, I'm sorry to hear about your recent experience at our hotel. We apologize for any inconveniences you may have encountered during your stay. We appreciate your feedback and will address these concerns with our housekeeping and front desk teams to ensure that such issues are not repeated in the future. It is always our aim to provide an exceptional experience for our guests. Thank you for bringing these matters to our attention.

2/10 - 너무 별로예요

Nyeshs

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The rooms was dirty I want my money back
2024년 1월에 3박 숙박함
답변 제공: Manager 님, 2024년 2월 3일
Hello Nyeshs, We apologize for any inconvenience you may have experienced during your stay. We strive to maintain high cleanliness standards and will address your concerns with the housekeeping team. Please contact our management directly to discuss these issues further.

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 27일
Dear Guest,We apologize for any inconvenience you may have experienced during your stay. We value your feedback and would appreciate if you could reach out to us directly to discuss the specifics of your visit.

6/10 - 괜찮아요

Ivan

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 27일
Hello Ivan,Thank you for staying with us. We appreciate your feedback and would like to apologize if we did not fully meet your expectations during your stay. If there is anything specific you would like to share with us, please don't hesitate to reach out to our hotel directly. We value your input and hope to welcome you back in the future to provide an improved experience.

6/10 - 괜찮아요

Larry

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
It could of been cleaner
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 26일
Hello Larry,Thank you for sharing your feedback regarding the cleanliness of our hotel. We apologize for any inconvenience this may have caused you during your stay. We appreciate your comments as they help us to improve our services. Should you have any further concerns, please feel free to reach out to our management directly.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 27일
Hello David,Thank you for choosing our hotel for your stay! We truly appreciate your perfect rating and are delighted to hear that you had a wonderful experience with us. Should you have any further feedback or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future for another exceptional stay.

4/10 - 별로예요

Kathi

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 13일
Hello Kathi, We're sorry to hear that your experience with us was not up to your expectations. We would appreciate it if you could kindly contact us directly with any specific feedback you may have, as it will help us improve our services for future guests. We value your opinion and hope to have another opportunity to welcome you back in the future.

10/10 - 훌륭해요

Reinier

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Reinier,We are thrilled to hear that you had a wonderful experience during your stay with us! Our team is dedicated to providing exceptional service and creating memorable moments for our guests. Should you have any future plans to visit us again, we would be delighted to welcome you back for another outstanding stay.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Filthy Mess
This place was filthy. The floors had not been cleaned. There was a floor lamp with no shade and bulb hanging off it. It was filthy amd rusty. The sink was cracked. The beds uncomfortable. We will never stay at any Quality Inn again!
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 9일
Dear Guest,Thank you for taking the time to share your feedback with us. We apologize for any inconveniences you experienced during your stay. We strive to maintain a high level of cleanliness and comfort, and we apologize if we fell short of your expectations in this regard. We appreciate your feedback and will address the issues you mentioned to ensure a better experience for our future guests.

8/10 - 좋아요

Russell

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
If I had known in advance that there was a $100 deposit for the room, I would not have stayed there....Just hoping my deposit gets credited back soon
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 9일
Hello Russell,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the deposit policy. We appreciate your understanding and encourage you to reach out to our management team directly regarding your deposit. They will be happy to assist you further.

2/10 - 너무 별로예요

Nikolas

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 4일
Hello Nikolas, We apologize for any inconvenience you may have experienced during your stay. Please, kindly reach out to our hotel directly with any concerns or feedback you may have, as we would like to address them promptly. We appreciate your time and hope to have the opportunity to welcome you back in the future.

6/10 - 괜찮아요

Elmer

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 3일
Hello Elmer, We apologize if there were any issues during your stay. We appreciate your rating and would like to hear more about your experience. Please reach out to us so we can address any concerns you may have had. We value your feedback and hope to have the opportunity to improve your next visit.

2/10 - 너무 별로예요

Kim

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I did not stay!! I was extremely tired and at a complete standstill with holiday traffic so I searched the nearest exit with lodging/food/bed. Quality Inn is a ChoiceHotel so I assumed it would be a decent place.. WRONG! I will say that the associate was trying to make it right by offering another room but the damage was already done. The property is run down and in desperate need of a full face lift. The rooms smell, beds sunk-in and just awful. I felt like I was in the trap somewhere and this is not how ChoiceHotels should be!! To make matters worse....they completely refused to give me a refund! Please.. if you are looking for a place to rest, pass this property on by
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 1일
Hello Kim, We apologize for the disappointment you experienced during your brief visit to our hotel. While we appreciate the efforts made by our associate to accommodate you, we understand that the overall condition of the property fell short of your expectations. Your feedback is important to us and we will take it into consideration as we continuously strive to improve. For any further assistance, we kindly request you to reach out to our management directly.

2/10 - 너무 별로예요

Juan 님, Miami

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Requested a non-smoking room. Smelled like smoke, cigarette burns in the Comforter, dirty sheets and pillowcases, hairs on the bathroom counter, rusted air-conditioning unit with no vent cover, rusted door frames, dirt, stains on the walls, as if a mechanic was leaning against them. Cats everywhere that appeared to be trying to enter the rooms every time you open the door. We actually went back to the front desk and told them we were not sleeping there and left. Ended up staying at another hotel.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 31일
Hello Juan,We apologize for the inconveniences you experienced during your stay. We take cleanliness and guest satisfaction seriously, and this is not the standard we strive to achieve. We encourage guests to report any issues immediately so that we can address them promptly. We appreciate your feedback and will share it with our team to ensure improvements are made. Thank you for bringing this to our attention, and we hope you will allow us the opportunity to provide a better experience in the future.

2/10 - 너무 별로예요

Yogesh

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible room that was stinks. Not enough towel and no drinking water Phone not working Front office not responding
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 28일
Hello Yogesh, Thank you for bringing your concerns to our attention. We apologize for any inconvenience you experienced during your stay. We value your feedback and will ensure that your comments are shared with the relevant departments for review and improvement. We appreciate your understanding and hope to have the opportunity to serve you better in the future.

8/10 - 좋아요

Kyle

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 28일
Hello Kyle,We appreciate you choosing our hotel for your stay. If there's anything we could have done to make your experience even better, please feel free to reach out to us directly. We value your feedback and hope to welcome you back in the future.

2/10 - 너무 별로예요

Harry

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 25일
Hello Harry, We're sorry to hear about your recent experience at our hotel. We value your feedback and would appreciate it if you could reach out to us directly to share any specific concerns or issues you may have encountered during your stay. We want to ensure that our guests have a comfortable and enjoyable experience, so please contact us at your earliest convenience.

6/10 - 괜찮아요

James

연인과의 여행
The room was clean. The bed was acceptable. Breakfast was good and hot. Attendant was very good about cleaning and keeping food out. Price was the best in this area.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 22일
Hello James, Thank you for taking the time to share your positive feedback with us. We're delighted to hear that you enjoyed the clean room, comfortable bed, and satisfying breakfast experience. Our dedicated staff takes pride in maintaining a high level of cleanliness and ensuring our guests' needs are met. We strive to offer competitive prices in the area. Should you have any future inquiries, please don't hesitate to reach out.

4/10 - 별로예요

Bonnie

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 21일
Hello Bonnie, Thank you for choosing our hotel for your recent stay. We apologize if we did not meet your expectations during your visit. Please reach out to us directly so that we can address any issues you encountered. We value your feedback and hope to have the opportunity to improve your experience if you choose to stay with us again.

2/10 - 너무 별로예요

Jareatha

아이를 동반한 가족 여행, 출장 여행
별로예요: 편의 시설/서비스
The room was very dirt cigarette buds in the room hair in the sink and the telephone in the room was disgusting
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 19일
Hello Jareatha, Thank you for bringing these concerns to our attention. We apologize for any inconvenience caused during your stay and appreciate your feedback. We take cleanliness and maintenance seriously and will share your comments with our team to ensure a better experience for our future guests.

6/10 - 괜찮아요

Melissa

좋아요: 직원 및 서비스, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 19일
Hello Melissa, We appreciate you choosing our hotel for your recent stay. We apologize if we did not exceed your expectations during your visit. We encourage you to reach out to us directly to discuss any specific concerns or feedback you may have so that we may address them accordingly. We hope to have the opportunity to welcome you back in the future for a more positive experience.

10/10 - 훌륭해요

Shirley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 10일
Hello Shirley,Thank you for choosing our hotel for your recent stay. We are thrilled to hear that you had a wonderful experience with us. We strive to provide exceptional service and create memorable moments for our guests. We appreciate your kind words and hope to welcome you back in the future for another perfect stay.

2/10 - 너무 별로예요

Henry 님, Boston

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was dirty stains on the bed, stains on the pillows, stains on the comforter other parts of the room was cleane
2023년 11월에 3박 숙박함
답변 제공: Manager 님, 2023년 12월 6일
Hello Henry, Thank you for bringing your experience to our attention. We apologize for any inconvenience you may have encountered during your stay. We appreciate your feedback and will address these concerns with our housekeeping team to ensure our rooms are thoroughly inspected and cleaned. Your comfort is important to us, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.

4/10 - 별로예요

Denise

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The gentleman at check in was wonderful but the room is old, peeling paint, leaky shower, dirty walls, dirty mirrors and tv screen, dirty floors. The smoke detector is off the wall which I would assume it doesn’t work. Also the door has a large crack between the door annd jam. Thankfully it has a security lock to flip over. Even though this was purchased with my Expedia points and was zero cost to me, I would not return here.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 28일
Hello Denise, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Please know that we strive to provide a comfortable and clean environment for all our guests. We appreciate your kind words about our check-in service. We have noted your comments regarding the room condition and will address these with our maintenance team to ensure improvements are made. We hope you will consider giving us another opportunity to provide you with a better experience in the future.

10/10 - 훌륭해요

Nelson A

가족 여행
좋아요: 직원 및 서비스
Friendly staff and delicious breakfast Only suggestion is newer lining for beds.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 19일
Hello Nelson A,Thank you for your feedback! We're glad to hear that our staff was friendly and that you enjoyed our delicious breakfast. We appreciate your suggestion for newer bed linens and will take it into consideration for future improvements. We value your patronage and hope to welcome you back in the future.

4/10 - 별로예요

Agnes

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The person working the desk did his best, but upon check in there were several people in line in front of and behind me, it took a long time. He was the only person working. Upon entering the room we were overwhelmed with a horrible odor, the room carpet and bedding had stains, comforter had holes looked like burnt from cigarettes? We opted not to stay and immediately returned to the desk only to have to wait in another line, then he didn’t know how to process the refund for our pet fee. Had to wait for him to call someone to refund that. Called Expedia to have room fee refunded, they had to contact the hotel, Expedia agent said they tried multiple times, no answer… so now I have to wait up to 72 hours for that refund.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 19일
Hello Agnes,We apologize for the inconvenience you experienced during your stay. Our front desk staff is working diligently to ensure prompt check-in for all guests. Regarding the unpleasant odor and stains in your room, we apologize for any discomfort caused. Your feedback will be shared with our housekeeping team for immediate improvement. As for the refund process, we understand your frustration and apologize for the delay. We recommend contacting our management team directly for further assistance with your refund. Thank you for bringing these issues to our attention.

2/10 - 너무 별로예요

Evelyn

단체 여행
별로예요: 직원 및 서비스
The locaation of the room i was given. It was very noisy couldnt sleep.Had requested a room on 1st floor had to climb stairs to second floor.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 15일
Hello Evelyn, Thank you for providing feedback about your recent stay. We apologize for any inconvenience you experienced with the location of your room and noise disturbance. We understand how important a good night's sleep is and we apologize for falling short in meeting your expectations. If you have any further concerns, we encourage you to reach out to our management team directly.

2/10 - 너무 별로예요

David

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don’t stay here
This motel is a dump, old, smelly and really bad
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 9일
Hello David, Thank you for your feedback regarding your recent stay. We apologize for any inconvenience caused and appreciate your input. We strive to provide a pleasant experience for all our guests and will take your comments into consideration to improve our services.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible Hotel
I made the mistake of not doing a “drive-by” before booking the reservation through Hotels.com. Had I done so, I definitely would not have booked there. The website indicated that there was a restaurant at the facility and the pictures of the room looked acceptable. Not only did they not have a restaurant, the facility and the room was outdated, appeared dirty and I wouldn’t have eaten there anyway…totally unacceptable I felt very unsafe at this hotel and actually feared for my safety and that of my vehicle. If I had not been so fear-ridden, I would have left immediately but was afraid to leave my room and opted to spend the night to avoid leaving in the dark. The clientele there appeared to be local live-ins, played their music very loud to the point that I had trouble getting to sleep and then at 1:00 am, I was awakened by people shouting obscenities at one another not to mention seeing a man who appeared as if he could very well be a pimp. Also, the room had a strong odor of carpet deodorizer to undoubtedly cover up a stench. All this and the room was nearly $200. Hotels.com should without a doubt remove this hotel from their website and issue a refund to me as I trusted Hotels.com to only offer acceptable facilities on their website. I am attaching a few pictures of my room.
AC unit in room
Door facing
Door facing
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 9일
Dear Guest, Thank you for sharing your experience with us. We apologize for any inconvenience you faced during your stay. We take guest safety very seriously and have security measures in place. We appreciate your feedback regarding the outdated appearance of the facility, and we'll make sure this is addressed. We recommend contacting Hotels.com regarding your concerns and we hope they can assist you with a resolution.

2/10 - 너무 별로예요

Tamia

단체 여행
별로예요: 편의 시설/서비스
Nasty dirty roaches dirty sheets dirty tub omg we slept in car until next day DONT BOOK DONT DROP INN DONT GO
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 7일
Hello Tamia, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

10/10 - 훌륭해요

David

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 3일
Hello David,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again.

4/10 - 별로예요

Lela 님, Jamaica

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The carpet was old and dusty bathroom had cracks and rusty knobs on the tub
2023년 10월에 3박 숙박함
답변 제공: Manager 님, 2023년 10월 29일
Hello Lela,We apologize for the inconvenience caused. We'll address the issues raised with our housekeeping team for immediate action. Thank you for bringing this to our attention.

2/10 - 너무 별로예요

David

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Although the clerk was very nice. The facility is a pig sty. I walked into the room, looked at the bed, bathroom and the place was decrepit. I did not stay at the hotel and am going to contest the fee charged to my credit card.
답변 제공: Manager 님, 2023년 10월 18일
Hello David ,It was a pleasure assisting you during your stay. Our rooms are cleaned by professional cleaners every checkout and during this pandemic, we take extra precautions and cleaning. We can assure you that the room and everything inside have been cleaned and sanitized, but we will still make sure to have this reviewed with our cleaners.

4/10 - 별로예요

Alexis

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 9월 30일
Hello Alexis,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.