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예약 가능 여부 확인

호클리 밸리 리조트 여행 후기

3.5 out of 5
호클리 밸리 리조트
793522 3rd Line EHS, Mono, ON

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 294개 이용 후기 중 125개" "
평점 8 - 좋아요. 294개 이용 후기 중 95개" "
평점 6 - 괜찮아요. 294개 이용 후기 중 41개" "
평점 4 - 별로예요. 294개 이용 후기 중 18개" "
평점 2 - 너무 별로예요. 294개 이용 후기 중 15개" "

8.4/10

청결 상태

8.2/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

Leanne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Awesome will be back!
2024년 4월에 1박 숙박함
답변 제공: Harman 님, 2024년 5월 2일
Dear Leanne,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact us directly and it will be our pleasure to assist you if you have any questions or concerns. Thank you for choosing Hockley Valley Resort!Warm Regards,Guest Relations

8/10 - 좋아요

Sommer

출장 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The property is amazing. The rooms need some love, our room is dated and needs some repairs. Also, at check in the feint desk charged my credit card in correctly. I hope theres no hiccups on check out.
2024년 4월에 1박 숙박함
답변 제공: Harman 님, 2024년 5월 2일
Dear Sommer,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact us directly and it will be our pleasure to assist you if you have any questions or concerns. Thank you for choosing Hockley Valley Resort!Warm Regards,Guest Relations Hockley Valley Resort & Adamo Estate Winery

10/10 - 훌륭해요

Diane

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place is absolutely beautiful and elegant. Be prepared for the Royal treatment
2024년 4월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 4월 22일
Dear Diane,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff! We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Hockley Valley Resort!Warm Regards,Guest Relations

10/10 - 훌륭해요

Kevin

연인과의 여행, 출장 여행
Great retreat !
2024년 4월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 4월 22일
Dear Kevin,Thank you for taking the time to leave us your 5 star review! We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Hockley Valley Resort!Warm Regards,Guest Relations

10/10 - 훌륭해요

Tracy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I really loved the fact that it was very quiet in the hotel. The spa was excellent and I had the best treatment. The staff are incredible.
2024년 3월에 2박 숙박함
답변 제공: Hockley Valley Resort 님, 2024년 4월 12일
Dear Tracy,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay and are thankful for the constructive feedback you have provided us regarding the status of your room - we will be sure to relay this to our corresponding leadership team. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact us directly and it will be our pleasure to assist you if you have any questions or concerns. Thank you for choosing Hockley Valley Resort!

10/10 - 훌륭해요

Irvine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very spacious room and comfortable bed.
2024년 2월에 1박 숙박함
답변 제공: Hockley Valley Resort 님, 2024년 3월 2일
Dear Irvine, Thank you for staying with us at the resort and providing us with your feedback. We look forward to welcome you back. Warm regards, Guest Relations

4/10 - 별로예요

Khalid

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When we arrived, our heat wasn’t working and our room was freezing which took 45 minutes to fix. In addition to this, we went down to the pool and it was a huge mess, the lockers didn’t work, they had no towels, people were walking in with their muddy boots, and there were screaming children throwing aquatic toys everywhere leaving no space to enjoy the pool as it was well over capacity. It was absolute chaos to say the least. We also couldn’t eat dinner in any of the restaurants because everything was booked and since the roads were terrible and unplowed we could basically only get room service. However, when we tried to call to order dinner, nobody would answer the phone until I texted them and waited for them to call back. Our furniture and tv was also very outdated considering we got one of their best rooms. The tv didn’t have any smart tv functionality and the furniture looked worn out. The facility was also not kept in proper shape, and when we went to the ground floor to check out the game room there was popcorn all over the floor. The only reason I gave this a 2 star instead of 1 is they compensated us for our missed opportunity to ski (excluding rentals). We have been to many resorts all across North America and this was by far the poorest experience for us.
2024년 2월에 1박 숙박함
답변 제공: Hockley Valley Resort 님, 2024년 3월 2일
Dear Khalid, Thank you for staying with us at the resort and providing us with your feedback. We look forward to welcome you back. Warm regards, Guest Relations

8/10 - 좋아요

Edward 님, Dorchester

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was okay, not outstanding. Dining menu was limited and overpriced. Room price was on the high end for what you get. Mini fridge didn’t work and no microwave.
2024년 2월에 2박 숙박함
답변 제공: Hockley Valley Resort 님, 2024년 3월 2일
Dear Edward, Thank you for staying with us at the resort and providing us with your feedback. We look forward to welcome you back. Warm regards, Guest Relations

6/10 - 괜찮아요

Kimberley

연인과의 여행
좋아요: 청결 상태
.
2024년 2월에 2박 숙박함
답변 제공: Hockley Valley Resort 님, 2024년 3월 2일
Dear Kimberley, Thank you for staying with us at the resort and providing us with your feedback. We look forward to welcome you back. Warm regards, Guest Relations

8/10 - 좋아요

Edward 님, Dorchester

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hockley Valley Resort 님, 2024년 3월 2일
Dear Edward, Thank you for staying with us at the resort and providing us with your feedback. We look forward to welcome you back. Warm regards, Guest Relations

10/10 - 훌륭해요

Greg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a wonderful winter dinner outside in their snow globe
2024년 2월에 2박 숙박함
답변 제공: Hockley Valley Resort 님, 2024년 3월 2일
Dear Greg, Thank you for staying with us at the resort and providing us with your feedback. We look forward to welcome you back. Warm regards, Guest Relations

8/10 - 좋아요

Erica

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Great spot for a getaway. Got the executive suite upgrade and the room was spacious with 2 bathrooms and 2 closets. The ensuite toilet was running the entire time which was distracting during the night but advised the front desk upon checkout. Ate at Cabin restaurant and it was excellent - high quality dining. Breakfast buffet was plentiful. Pool and hot tub area were great but seating around the pool was limited after a few guests arrived with families. I would return and recommend to others for a getaway.
2024년 2월에 1박 숙박함
답변 제공: Hockley Valley Resort 님, 2024년 3월 2일
Dear Erica, Thank you for staying with us at the resort and providing us with your feedback. We look forward to welcome you back. Warm regards, Guest Relations

10/10 - 훌륭해요

Natalie

좋아요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hockley Valley Resort 님, 2024년 3월 2일
Dear Natalie, Thank you for staying with us at the resort and providing us with your feedback. We look forward to welcome you back. Warm regards, Guest Relations

2/10 - 너무 별로예요

Dorianna

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Hockley Valley Resort 님, 2024년 3월 2일
Dear Dorianna, Thank you for staying with us at the resort and providing us with your feedback. We look forward to welcome you back. Warm regards, Guest Relations

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Hockley Valley Resort 님, 2024년 3월 2일
Dear Sarah, Thank you for staying with us at the resort and providing us with your feedback. We look forward to welcome you back. Warm regards, Guest Relations

8/10 - 좋아요

Marlenne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a great weekend at the resort recently. The room was lovely, the staff are friendly and helpful and the Globe restaurant and wine tours in the area were wonderful, including the one at Adamo. We had a small issue with drainage in our shower and they attended to it right away. The bathroom could have been a little cleaner in some corners. The hallways in some areas had an off putting smell. But overall, a wonderful stay. Great breakfast buffet, enjoyable spa services. A great weekend getaway.
2024년 2월에 2박 숙박함
답변 제공: Hockley Valley Resort 님, 2024년 3월 2일
Dear Holley, Thank you for staying with us at the resort and providing us with your feedback. We look forward to welcome you back. Warm regards, Guest Relations

10/10 - 훌륭해요

Mervin

가족 여행
좋아요: 편의 시설/서비스
.
2024년 1월에 2박 숙박함
답변 제공: Hockley Valley Resort 님, 2024년 2월 5일
Dear Mervin, Thank you for taking the time and leaving us with the positive star ratings, we really appreciate your feedback.We look forward to welcome you back and providing you the same level of service.Warm regards,Guest Relations

10/10 - 훌륭해요

Scott

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Hockley Valley Resort 님, 2024년 2월 5일
Dear Scott, Thank you for taking the time and leaving us with the positive star ratings, we really appreciate your feedback.We look forward to welcome you back and providing you the same level of service.Warm regards,Guest Relations

10/10 - 훌륭해요

Jason

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2024년 1월에 2박 숙박함
답변 제공: Hockley Valley Resort 님, 2024년 1월 21일
Dear Jason, Thank you for staying with us at the resort and providing us with your feedback. We look forward to welcome you back. Warm regards, Guest Relations

8/10 - 좋아요

Alison

2024년 1월에 2박 숙박함
답변 제공: Hockley Valley Resort 님, 2024년 1월 27일
Dear Alison, Thank you for staying with us at the resort and providing us with your feedback. We look forward to welcome you back. Warm regards, Guest Relations

10/10 - 훌륭해요

Elise

2023년 12월에 1박 숙박함
답변 제공: Hockley Valley Resort 님, 2024년 1월 21일
Dear Elise, Thank you for staying with us at the resort and providing us with your feedback. We look forward to welcome you back. Warm regards, Guest Relations

8/10 - 좋아요

Lucian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Hockley Valley Resort 님, 2024년 1월 21일
Dear Lucian, Thank you for staying with us at the resort and providing us with your feedback. We look forward to welcome you back. Warm regards, Guest Relations

10/10 - 훌륭해요

Yoganandhan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing stay and food and outstanding customer service.
2023년 12월에 3박 숙박함
답변 제공: Hockley Valley Resort 님, 2024년 1월 21일
Dear Yoganandhan, Thank you for staying with us at the resort and providing us with your feedback. We look forward to welcome you back. Warm regards, Guest Relations

10/10 - 훌륭해요

Julia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We stayed in a studio room on 1st floor overlooking the pond. Lovely room and view from small balcony. Had drinks/dinner in the bar instead of dining room. Nice and casual with friendly bar staff. Just stayed one night after seeing a show at the Orangeville Theatre. Will be back. Thanks for a lovely evening.
2023년 12월에 1박 숙박함
답변 제공: Hockley Valley Resort 님, 2023년 12월 13일
Dear Julia, Thank you for staying with us at the resort and providing us with your feedback. We look forward to welcome you back. Warm regards, Guest Relations

10/10 - 훌륭해요

Karin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hockley Valley Resort 님, 2023년 12월 12일
Dear Karin, Thank you for taking the time to leave your feedback, we really appreciate it. We look forward to welcome you again and provide you with the best experience.Warm regards,Guest Relations

10/10 - 훌륭해요

Corinne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hockley Valley Resort 님, 2023년 12월 7일
Dear Guest, Thank you for taking the time and providing us with your feedback, we really hope to welcome you again and provide you with the best experience. Warm regards,Guest Relations

8/10 - 좋아요

Welme

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely stay
2023년 12월에 1박 숙박함
답변 제공: Hockley Valley Resort 님, 2023년 12월 7일
Dear Welme, Thank you for taking the time and providing us with your feedback, we really hope to welcome you again and provide you with the best experience. Warm regards,Guest Relations

10/10 - 훌륭해요

Maureen

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was such a welcoming place with excellent staff and we lucked out for an earlier check in, a quiet weekend and the ability to get wonderful spa treatments last minute. The continental breakfast was outstanding!!! Close to hiking trails and an really relaxing place for a self care girls weekend getaway.
2023년 11월에 1박 숙박함
답변 제공: Hockley Valley Resort 님, 2023년 11월 22일
Dear Maureen, Thank you for staying with us at the resort and providing us with your feedback. We look forward to welcome you back. Warm regards, Guest Relations

8/10 - 좋아요

Sukhdeep

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Hockley Valley Resort 님, 2023년 11월 22일
Dear Sukhdeep, Thank you for staying with us at the resort and providing us with your feedback. We look forward to welcome you back. Warm regards, Guest Relations

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 직원 및 서비스
Disappointing Resort Experience
The resort is located in a lovely area with beautiful vistas and serene surroundings. We found the hotel itself lacked the details and service that would be expected at a high-end resort. The hotel staff was generally friendly but seemed stressed and overworked. Only one person was working the check-in counter when we arrived, so we waited in line for 20 minutes despite there being several people behind the desk who seemed to have a managerial roll but didn't offer to help the people who were waiting. We went to the bar area for drinks and appetizers but eventually left after 15 minutes because our server said she was too busy helping other customers and couldn't take our drink order (the bar was 1/4 full.) We were awakened several times in the night, starting at 2:00 a.m. by loud partygoers in the hallway and nearby rooms. And small details were missing from our room: a broken lamp, a malfunctioning thermostat, no soap for the shower. The pillows were comfortable, though. Overall, we expected a higher-level experience for $410 per night and were sadly disappointed. It's not a place I would go back to.
2023년 11월에 1박 숙박함
답변 제공: Hockley Valley Resort 님, 2023년 11월 22일
Dear Guest, Thank you for staying with us at the resort and providing us with your feedback. We look forward to welcome you back. Warm regards, Guest Relations

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Exceptional stay...definitely a repeat visit in our future
2023년 11월에 1박 숙박함
답변 제공: Hockley Valley Resort 님, 2023년 11월 22일
Dear Richard, Thank you for staying with us at the resort and providing us with your feedback. We look forward to welcome you back. Warm regards, Guest Relations

10/10 - 훌륭해요

Sandra 님, Hamilton

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was nice our room was ready an hour before the check-in time as we were there for a wedding, as it's not something they could promise. The room was comfortable and clean.
2023년 11월에 1박 숙박함
답변 제공: Hockley Valley Resort 님, 2023년 11월 22일
Dear Sandra,Thank you for staying with us at the resort and providing us with your feedback. We look forward to welcome you back. Warm regards, Guest Relations

8/10 - 좋아요

Carlo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Hockley Valley Resort 님, 2023년 11월 3일
Dear Carlo,Thank you for staying with us at the resort and providing us with your feedback. We look forward to welcome you back.Warm regards, Guest Relations

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Resort fee insulting! Need towel racks in bathroom
The resort fee of $36 per night is ridiculous! The outdoor pool was closed, there was no skiing, the fitness centre is minuscule, and to play golf you had to pay fee so what resort amenities were worth the $36 unless you count an indoor pool which most hotels that don't charge a resort fee offer???? To top things off, when I asked to stay an extra night they wanted to charge me an "amenities fee" b/c the room I was staying in had the "amenity" of a hardwood floor! This nickel and dimiing is insulting - especially when the restaurant menu is very limited and there are no towel racks and only one small hook in the bathroom to hang you towels on if you want to be "eco friendly" and indicate that you don't want housekeeping to wash your towels everyday
2023년 10월에 1박 숙박함
답변 제공: Hockley Valley Resort 님, 2023년 11월 3일
Dear Guest, Thank you for staying with us at the resort and providing us with your feedback. We look forward to welcome you back.Warm regards, Guest Relations

10/10 - 훌륭해요

Yi-Jou

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front Desk Team is excellent
2023년 10월에 1박 숙박함
답변 제공: Hockley Valley Resort 님, 2023년 11월 3일
Dear Yi-Jou,Thank you for staying with us at the resort and providing us with your feedback. We look forward to welcome you back.Warm regards, Guest Relations

10/10 - 훌륭해요

Ana

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My family and I stayed the weekend and we had a wonderful time beautiful place
2023년 10월에 1박 숙박함
답변 제공: Hockley Valley Resort 님, 2023년 11월 3일
Dear Ana,Thank you for staying with us at the resort and providing us with your feedback. We look forward to welcome you back.Warm regards, Guest Relations

10/10 - 훌륭해요

Sebastian

2023년 10월에 1박 숙박함
답변 제공: Hockley Valley Resort 님, 2023년 11월 3일
Dear Sebastian,Thank you for staying with us at the resort and providing us with your feedback. We look forward to welcome you back.Warm regards, Guest Relations

6/10 - 괜찮아요

David

연인과의 여행
The rooms are aged but comfortable. We were able to check in early for a wedding, but returning to our room after midnight was a disappointment due to a banquet taking place below our wing which kept loud music playing until after midnight. Then we had the pleasure of hearing a truck being loaded which woke me up again. Not at all what I expected for this resort. I will think twice before booking a stay at this hotel.
2023년 10월에 1박 숙박함
답변 제공: Hockley Valley Resort 님, 2023년 11월 3일
Dear David,Thank you for staying with us at the resort and providing us with your feedback. We look forward to welcome you back.Warm regards, Guest Relations

10/10 - 훌륭해요

Dante

2023년 10월에 1박 숙박함
답변 제공: Hockley Valley Resort 님, 2023년 11월 22일
Dear Dante, Thank you for staying with us at the resort and providing us with your feedback. We look forward to welcome you back. Warm regards, Guest Relations

4/10 - 별로예요

Ray

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location and facility is very good. Food is beyond the family or older couple desires. A good piece of beef, chicken or salads would be much better. Limited to no options in food. Carry more domestic beer... We won't be back...holiday inn or Hampton rooms are bigger and just as clean
2023년 10월에 2박 숙박함
답변 제공: Hockley Valley Resort 님, 2023년 10월 22일
Dear Ray, Thank you for taking the time to provide your feedback on your recent stay with us. We are pleased to hear that you found our location and facilities to be satisfactory. However, we deeply regret that our food options did not meet your expectations.Your comments regarding the limited food choices are noted, and we appreciate your input. We will certainly review our menu offerings to better cater to the preferences of all our guests, including families and older couples. We will also consider expanding our selection of domestic beers.We understand your decision not to return and appreciate your candor. While we are committed to improving our offerings, we respect your choice. If you ever decide to give us another chance in the future, we would be delighted to welcome you back and provide you with an enhanced experience.Thank you for choosing to stay with us, and we hope you find accommodations that better suit your needs during your travels.Warm regards,Guest Relations

10/10 - 훌륭해요

Kuan Hua

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Hockley Valley Resort 님, 2023년 10월 22일
Dear Kuan, Thank you for taking the time and providing us with 5-star review, we are very happy that you enjoyed your overall stay with us. We look forward to welcome you back and provide you with another great experience at the resort. Warm regards,Guest Relations

10/10 - 훌륭해요

Shayne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property- clean rooms
2023년 10월에 1박 숙박함
답변 제공: Hockley Valley Resort 님, 2023년 10월 22일
Dear Shayne, Thank you for taking the time and providing us with 5-star review, we are very happy that you enjoyed your overall stay with us. We look forward to welcome you back and provide you with another great experience at the resort. Warm regards,Guest Relations

8/10 - 좋아요

Tanya

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient to have restaurants in the resort, and a winery close by.
2023년 9월에 1박 숙박함
답변 제공: Hockley Valley Resort 님, 2023년 10월 22일
Dear Tanya, Thank you for taking the time and providing us with positive star review, we are very happy that you enjoyed your overall stay with us. We look forward to welcome you back and provide you with another great experience at the resort. Warm regards,Guest Relations

10/10 - 훌륭해요

Scott

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was very clean and comfortable. We enjoyed the warm outside pool. The staff were extremely friendly and we enjoyed star gazing on a lovely clear evening.
2023년 9월에 1박 숙박함
답변 제공: Hockley Valley Resort 님, 2023년 10월 22일
Dear Scott, Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a clean and comfortable stay in our hotel room and that you enjoyed the warm outdoor pool. It's wonderful to know that our staff made your experience even more enjoyable, and that you had the opportunity to indulge in some star gazing on a clear evening.Your comments brighten our day, and we look forward to welcoming you back for another memorable stay in the future. If there's anything specific you'd like during your next visit, please don't hesitate to let us know.Once again, thank you for choosing our hotel.Warm regards,Guest Relations

6/10 - 괜찮아요

Angela

좋아요: 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: Hockley Valley Resort 님, 2023년 10월 22일
Dear Angela, Thank you for taking the time and providing us with positive star review, we are very happy that you enjoyed your overall stay with us. We look forward to welcome you back and provide you with another great experience at the resort. Warm regards,Guest Relations

10/10 - 훌륭해요

Dr Allan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 4박 숙박함
답변 제공: Hockley Valley Resort 님, 2023년 10월 22일
Dear Dr. Allan, Thank you for taking the time and providing us with 5-star review, we are very happy that you enjoyed your overall stay with us. We look forward to welcome you back and provide you with another great experience at the resort. Warm regards,Guest Relations

4/10 - 별로예요

Mana

연인과의 여행, 가족 여행
별로예요: 숙박 시설 상태 및 시설
Shower in the suit did not have proper flow. The room was musty. Very aged.
2023년 8월에 2박 숙박함
답변 제공: Hockley Valley Resort 님, 2023년 10월 22일
Dear Mana, Thank you for choosing to stay with us at Hockley and providing us with your honest feedback. We apologize for the inconveniences that was faced during your stay but we hope to see you again and provide you with better service. Warm regards,Guest Relations

10/10 - 훌륭해요

Trina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful place!!! Definitely would stay there again.
2023년 8월에 1박 숙박함
답변 제공: Hockley Valley Resort 님, 2023년 10월 22일
Dear Trina, Thank you for taking the time and providing us with 5-star review, we are very happy that you enjoyed your overall stay with us. We look forward to welcome you back and provide you with another great experience at the resort. Warm regards,Guest Relations

4/10 - 별로예요

Brian

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Hockley Valley Resort 님, 2023년 8월 26일
Dear Brian, Thank you for taking the time and leaving us with the star ratings, we really appreciate your feedback.We look forward to welcome you back. Warm regards,Guest Relations

8/10 - 좋아요

Tiffany

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our first time visiting and there was lots to see
2023년 8월에 1박 숙박함
답변 제공: Hockley Valley Resort 님, 2023년 8월 24일
Dear Tiffany,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact us directly and it will be our pleasure to assist you if you have any questions or concerns.Thank you for choosing Hockley Valley Resort!Warm Regards,Guest Relations