When we arrived, our heat wasn’t working and our room was freezing which took 45 minutes to fix. In addition to this, we went down to the pool and it was a huge mess, the lockers didn’t work, they had no towels, people were walking in with their muddy boots, and there were screaming children throwing aquatic toys everywhere leaving no space to enjoy the pool as it was well over capacity. It was absolute chaos to say the least. We also couldn’t eat dinner in any of the restaurants because everything was booked and since the roads were terrible and unplowed we could basically only get room service. However, when we tried to call to order dinner, nobody would answer the phone until I texted them and waited for them to call back. Our furniture and tv was also very outdated considering we got one of their best rooms. The tv didn’t have any smart tv functionality and the furniture looked worn out. The facility was also not kept in proper shape, and when we went to the ground floor to check out the game room there was popcorn all over the floor. The only reason I gave this a 2 star instead of 1 is they compensated us for our missed opportunity to ski (excluding rentals). We have been to many resorts all across North America and this was by far the poorest experience for us.