I want my money back I was unable to stay on that place.
Expectation: In accordance with the pictures included on the Expedia website, the Hotel Perle D'or City Apartments is a comfortable, clean, and adequate place to stay. Additionally, I would like to mention that we were two persons, and according to the cleaner, due to restructuring, it was difficult to provide clean towels for more than one person on that day.
I am writing to formally request a refund for my reservation at the Hotel Perle D'or City Apartments from June 6, 2025, to June 9, 2025. Unfortunately, my experience at this hotel was far from satisfactory, and I believe a refund is warranted due to the following issues:
Misrepresentation: The hotel is listed on the Expedia website, but the images uploaded do not accurately reflect the current condition of the property. The hotel is in poor condition and urgently needs renovation. According to the manager, it will be closing at the end of the month due to the inability to sustain operations in such bad conditions. The hotel was not clean, and there were numerous items cluttering the space, with several areas broken or in disrepair.
Health Concerns: I suffer from asthma, which includes inflammation of the airways. Given my condition, it is extremely difficult for me to stay in a place that is filthy and not well-maintained. During my short visit, I became ill and experienced significant difficulty breathing. Still sick at writing this feedback
